Doug was just the best! Super thoughtful and welcoming, just a great positive attitude. Drink making was a little slow but great service!

Horrible Service from the lady giving me my drink was rude and put a hair on the cap of my drink, absolutely disgusting

This Starbucks seems to be a little understaffed and disorganized. Unfortunately the quality of the drinks was impacted. We stopped for a break on our roadtrip to feed our baby and use the bathroom. The bathrooms were fine and the staff was friendly but the drinks didn't turn out well. My iced matcha with almond milk was served hot and had to be redone. And my husband's iced coffee tasted like soap and was very watered down. He didn't finish it with his extremely rare for him- he usually drinks the grossest coffee at home- but he said this was so bad it wasn't worth finishing. The line moved quick enough but there was a backup up folks waiting for their drink. Several had to ask about their drink and many were waiting for over 15 minutes. read more

Terrible service. Took over 30 minutes and it was only busy because they were so slow.

30 minutes for two coffees and they didn't even do the order right. Nobody looked too happy.

ible Service at Drive-Thru - Never Coming Back! I just wanted to grab a simple coffee, but this Starbucks turned it into the most frustrating experience ever. I waited 30 minutes in the drive-thru line, and during all that time, nobody even bothered to take my order at the speaker. When I finally pulled up to the window, the lady there was extremely rude and unprofessional. She didn't apologize or try to fix the situation--she just asked, "What do you want?" I told her I still needed to place my order to get my coffee. Her response? "We didn't get your order, so you'll have to go back in line again. Please move from here." Excuse me? This was their mistake, and instead of taking responsibility, she pushed me out of the line like it was my fault. Absolutely unacceptable customer service. If this is how Starbucks treats loyal customers, I'm done. I'll take my business somewhere that values people's time and treats them with respect. read more

Took a little longer to get our coffees, the place wasn't busy since it's mostly out of season in the area. Got a venti chestnut praline and it turned out great. read more

Starbucks - a person holding a starbucks cup in their lap - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

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Sat down at one of their outside tables when absolutely no other customers were outside. Sat farthest away from the door. Within moments a female employee came out and asked if we were going to buy something there. If not we had to leave. I totally understand but not a customer in site. We sat in our car to eat our ice cream . When we looked back there was a group of 4 girls and another couple all sitting at their tables with ice cream and no Starbucks item in site. They were not asked to leave. Seems like we were picked on for whatever reason , keep the rules the same for everyone please and maybe you will get more customers. read more

Absolute rudest staff I have ever met in my life. I sat down outside to tie my shoe before going in to order my coffee (less than a minute) manager came out screaming if you're going to sit there you need to order. Uhh I was on my way in. read more

I am very disappointed with my experience with this Starbucks. I mobile ordered a strawberry refresher with WATER! The refresher was clearly made with lemonade. I went to ask the worker and she told me it was made with water. She said the sticker on the side said it was made in lemonade. (It was not). She did not even bother to remake it, as the Starbucks policy said you should do. I was with a group of friends, and they messed up 5 drinks, making them with lemonade when you asked for water. I was starting to wonder if you ran out of water at your Starbucks considering how many refreshers were made with lemonade read more

This is my local Starbucks, and they are always so friendly and quick with drinks. Even on the busiest days, drinks are made quickly and correctly. read more

I read all the comments before i came but I thought "it should be fine" especially because it was the closest one to me. As soon as I got there the woman on the speaker was absolutely rude. I ordered 2 drink and 2 food, when I got to the window she gave me my drink in a tall I asked for a venti with light ice...I saw her pour my drink in a venti cup and added more ice to fill it up. it defeated the whole purpose not to mention when I said I wanted a venti she gave me an eye roll and walked away before I could finish my sentence. I would understand if it was busy and had a lot of pressure but it wasn't busy AT ALL! I don't recommend this Starbucks just go to a different one ‍ read more

Clean. People were happy. Clean bathrooms. Covid sensitive. I expect nothing less from Starbucks. read more

Starbucks - a coffee cup on a table in front of a chalkboard - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

they had such a busy rush this morning, i'm talking like 15 drinks ready for pick up at the counter & 10 cars in the drive through. one person specifically stood out to me her name is Katrina. she 100% is the most hard working employee at this establishment!! she's handing out drinks, making drinks, cleaning her stations in between & communicating extremely well with all these customers. it was pretty impressive i'd say !! read more

Starbucks - Iced Caramel Macchiato - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

They crank out drinks here - decently made - HOWEVER, sandwich duty is another thing. Ordered on mobile app. Drinks weee ready nearly immediately. The four sandwiches, however, took 17 mins to get. They completely neglect the sandwich process. I noticed that someone had taken out sandwiches out of the warmers and then let them sit there for another 7 mins unbagged. I finally send something, gently, and was met with come and utter frustration and rudeness from the manager. She literally threw the bag at me once she went and got them. No apology, in fact quite the opposite. We had an everything bagel in the order and I asked for cream cheese which apparently is extra and NOT available to order on the mobile app (at least not that I could find). So after my 17 min wait on sandwiches she promptly said that I had to get in the line of 6 people to pay for it. I said, ah, how about we call it even for my 17 minute wait. She loved that idea so much that she did a three foot throw at me and our bag. I wonder if they teach that in Starbucks manager training. Great drinks, slow sandwiches, and a horrible staff and management team. read more

Terrible, terrible place. People are not friendly, waited for my drink 20min. People who were way behind me go theirs 1st. Asked for my money back cause I had wasted enough time waiting, but the person at the cash register said I have to wait in line to get it back. I told her know, and then she conceded. If I could give 0 stats or like take it below 0, I would. Avoid. read more

Very very slow . Room full of people but prioritizing drive thru. Blaming no workers as usual read more

If you like waiting 40 minutes in line for one drink, this is the perfect place to do it. And no its not because of the tourists, it's the turtles they hired as baristas working behind the counter. Pretty sure one was still trying to flip themselves over when I got to the window. Would've given them two stars if they had a second aisle to drive out when you decided you didn't want to wait an hour. My drink was so watered down from the melted ice cubes, I had half a mind to get back in line and spend the next hour writing a strongly worded letter and raising hell at the window. While writing this review i couldnt help but think, this would've never happened at Dunkins.. P.s. they're right across the street. You're welcome. read more

The good news is that this Starbucks is just like almost every other Starbucks I have visited. This is a good thing because everything tastes good. This store has been well kept and clean every time I have visited. I have also been treated well every time I have visited. read more

Glad there open last time I was through it was closed. It's in a great location on way to the dells plus the WiFi is fast the inside was clean and the staff friendly read more

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If I could give a zero for this Starbucks I would!! Poor service every single time I go there! I think I have learned my lesson and will never go back. My order was completely messed up when I got to the drive through window and they were all clueless and RUDE about how to make it right. Stay far away! read more

this place sucks , workers and managers are ignorant . Very frustrated people waiting for there drinks .

I had went to this location earlier today and they treated me and the people that were with me with so much kindness. They were very fast with our order and prioritized us. We had Alana and Harmony serving us and they were nothing but nice to us. As soon as we walked through the door we felt welcome. Not only were Alana and Harmony great to us, the food and drinks we had there were amazing. I have went there many times and the staff have never treated me near how kindly Alana and Harmony did. I will be returning in hopes they will be working. I have gotten drinks there many times but they have never been so good let alone got to us so fast. So, I'd just like to give a big thank you to those two girls, they made my day! read more

I was desperate for coffee tonight and this place had people in there but yet they were closed. Their were people working and it wasn't open. Explain please!! Google and Yelp both said it was open till 8. I show up at 5:30 and it is not. read more

Great to stop over with a huge road trip ahead, but this Starbucks had bad practice with too much ice in the Tevana Tea. Within three small sips, their largest cup was halfway gone (see photo). It also was more incredibly sweet than usual. A disappointment when you need long-lasting refreshment. Manifold blessings y'all. read more

Starbucks - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

Avoid this Starbucks if possible. The baristas are horribly rude, the staffing ratios are off (stood in line for 10 minutes with only one cashier), and the store is dirty. Hands down one of the worst 'Bucks I have been to. read more

Starbucks - No cashier when there were approximately 6 other customers in line... - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

Great service - we went on a peak day in the summer during cheer camp week (not a joke). There were busloads of cheer camps and dancers coming to this Starbucks. The employees handled it like champs and were very kind with the orders. I appreciated their patience with everyone. This location also has outdoor seating which becomes very convenient for crowds. Recommend this place as it is in a good location and last stop before Mt. Olympus! read more

My chai tea latte was made perfectly. How random that my driver here (from Chicago) is Romanian and the drive-up cutie was Russian and spoke some Romanian. Gotta love the drive-thru, Sunday morning rush, no one needs to see how tired and hung over we were. Five minutes to get our coffees and a smile. read more

OMG. Thank you. The only SBUX for 100 miles. Stop here between Mpls-StPaul & Chicago. Friendly folks, fast enough to get us back on the road quickly. We used to try to go to the local coffee shops, but the lack of consistancy, service & just bad coffee have made us SBUX fans. Now we're hooked. read more

Starbucks - A beacon off 94 in WI. - Coffee & Tea Near Me - Wisconsin Dells, Wisconsin

Jonah and jazzy and Ariana are awesome and made awesome drinks they made were so kind and amazing

As a partner it was such a negative experience going in for 2 drinks and I'm assuming the store shift giving me an attitude after I asked what the status was of my drinks. The woman that ordered her drinks after me got her drinks almost an hour after we had ordered and I went to ask the store shift who was on bar what the status of my drinks was after I ordered at 11:16am and (it was 12pm) she gave me an attitude "What's your name" I said my name and the drinks I ordered and what time I ordered them at and she goes "Wow that's a long time," the partner on front register printed my receipt out and the (assuming store shift) partner on bar let out a large sigh and when I told her I had a second drink she said "I'm only making one drink right now." So I went back to the table I was waiting at and another woman waiting said "she's rude." I got both drinks at 12:10 and the partner never apologized for losing our stickers or even a "Have a nice day." Really disappointed as a current partner. read more

Terribly slow service due to an inadequate ratio of customers to employees. I have never waited so long for a coffee. Ended up going elsewhere the remainder of our stay. read more

hi, even though we all hate our lives considering Corona is going on but get a new drive thru lady that doesn't roll her eyes when we try to add to our order you work for a business, Toni, relax a bit. If I were to ever act that way in front of my boss at my restaurant, she'd smack the shit out of me Will not be stopping by again. (: read more

Have stopped here a couple times and service is improved , people are nice. Enjoyed my stop. . read more

We like Starbucks. My qualms about the Dells were quashed when I saw the sign, and in a place like this, off-season, this Starbucks is surprisingly busy. It's a normal store-front setup with a drive-thru on the side. Service is good, and so is the Wifi. There are good seats and tables, so it's a comfy place to settle down and get some work done. read more

I don't usually review places like Starbucks, I see drive through experiences as too brief of an encounter to waste my time with.... Unless I get a stack of attitude from a 19 year old high school drop out. My wife orders the same thing every time she is at a starbucks. She has a really bad reaction to caffeine and she always.... And I mean ALWAYS reminds the voice in the box that it has to be decaf. On this particular occasion the voice in the box must have just been dumped by her boyfriend because she snapped back that she had just repeated the order back to her. My wife then defended herself by telling the child about her reaction to caffeine. To that the little voice told her "I just said that....twice honey". Hailey dear, you realize that your job is to take orders, correctly, and somewhat pleasantly. If taking drink orders makes you a widdle angwy Go back to school. read more

It's a pretty standard Starbucks with fast service and reliable quality. The staff were friendly and personable. The coffee was reliably standard. Not much special to say, but if you are looking for the staple Starbucks experience you won't go wrong at this location read more

Never made it to the front of the line to order. 1 cashier, 5 baristas, and a line 8-people deep took FOREVER. cashier chit-chatting with self and others, wasn't taking orders. Crazy-bad.... woof Sleepy in the Dells read more

Stopped by for coffees on our way to Briggsville. Tried to fit thru the drive thru with our truck and trailer but we didn't fit so we pulled around and parked outback. Walk all the way around to get to the front door, walk in and instead of a greeting we get harshly informed that we need to go thru the drive thru if we didn't have a pick up order. I explained we just tried drive thru but didn't fit, she said okay you can download the app and order online we say okay and start doing that...less than 30 seconds later one of the baristas yells at us for not wearing masks, I explained that neither of us can wear masks because of health issues, she continues in a raised voice telling us we need to drive thru the drive thru then....we started to explain again about the truck and trailer and she was just so rude that we left. Terrible way to manage the situation by any of the staff working today. Enforcing a mask mandate is NOT a baristas job and I wouldn't have even minded explaining that to her if they were at all accommodating but they were not. read more

When it comes to Starbucks, you know what you're getting. The menus at each franchise are just about identical, but there are distinct differences that make some branches more favorable than others. This review is meant to reflect what makes this Starbucks unique more so than the company as a whole. This location gets a bump in rating just for that: location. On drives between St. Paul and Chicago (or Madison or Milwaukee for that matter), this is really the only highway accessible coffee shop. I've been here many times for that reason and for that reason will come back many more times. For frequent coffee drinkers, I also strongly recommend pursuing a Starbucks Gold Card if you do not already have one. By simply reloading and reusing a gift card, you can easily reach Gold status. By doing so you get a free drink or food item after you've racked up 12 "gold stars" (items purchased). read more