Very appreciative of the quick appt to accommodate vaccines for school . Check in check out is…read morealways easy . Examination was kind of thorough and patient-centered ​

Don't go there. We were just treated very unethically. We were running late because of a work stop…read more We were still under the 15 minute late rule and they refused to see our child who we took out of school. I had been taking my children to this place for 10 years. Since they were babies. On top of that loyalty, the founder of this clinic was my childhood doctor!!! Her picture is on the wall!!! And we were going out of our way to this clinic out of loyalty. We live in Clayton. But we go out of loyalty. I grew up in Cary. They have seen us since we were babies. I am 50 years old. They threw 50 years away although we were still within the 15 minute late window!!!! How often do we all wait for doctors and nurses to see us!?!?? And they threw away 50 years of loyalty over 14 minutes!?!?! Backstory to the work stop: the work stop was so bad the person behind me got out of his vehicle in his scrubs and cussed at the workers. He said he had a woman on the operating table! He was a doctor. The workers and the doctor repeatedly screamed at each other. Eventually, after a long time, they allowed the cars to move. With that said, I was still at the clinic within the 15 minute late range!!! This clinic violated its own late policy!!! We are never late!!! And we never complain!!!!! This is our reward for 50 years??? Our reward for never being late??? Our reward for never complaining about the long waits?!?! Is this how you treat nice, loyal customers!?! I'm not a patient. It's clear I'm just a modern America customer. Sadly and regretfully, we pulled our kids out of the clinic. This is the New Cary. The New America. Hope y'all are happy. Don't go to this clinic. They don't value 50 years of nice and loyal patients. You're nothing to them.

First I want to say that Dr. Dupuy is fantastic. The reason for my two star is because this office…read morehas become so over crowded with new patients, that there are no available appointments for sick kids or established patients. They never leave anything open for people who need a same day appointment and they have these walk in Saturdays that are from 8-12 and are always crowded or at a different location. Not sure if it's greed but it's sad when a doctor's office keeps accepting new patients when there is no room for them. It's interfering with the care of established patients.

Love everyone there we See Lynn most the time for 12 yrs but have used other drs. They are amazing.read more

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.

The doctors and nurses address concerns and are very knowledgeable. They have always taken their…read moretime with my sons and are very genuine.

I will preface this by saying I have had way better experiences in the past. Dr. Pankratz,…read morePankiewicz, and Bowman were all great and many nurses were kind and friendly. The nurse comes out and announces the wrong female name for my male child. Since I was the only one in the waiting room I asked if she meant my son. "Yea whatever." Then she jokingly asked the woman at the front desk why she was laughing. He has a very short and simple name, fine you got it wrong but not to correct it and apologize but this was really disrespectful. We are about to let you poke, give shots to, touch our babies. Please be kind. I should have left then. She asks me to take my son's shoes off and have him stand on a scale - he's one, that's unlikely to work but I said we could try. Then, after weighing, she tells me she will need to test for lead and cleans his finger with an alcohol swab which she leaves on the table where my child was sitting and will sit again. They poke his finger and hardly get a good sample - it screens positive for lead. They try, three nurses, try to pull blood for a follow up but are unable to. They tried both arms while my son screamed his head off. I would politely suggest professional development for nurses at the apex office in drawing blood because there have been a few times where it has effected patient care/experience. (I went to the lab and the phlebotomist pulled the blood within a minute by simply swaddling. The lead diagnostic test came back negative for lead -- what?? I saw online how tests from the finger for lead can have up to a 75% false positive rate. Meanwhile, I bought at home tests for lead, had to pay for another blood draw and test after two failures at the office. It was a horrible experience perhaps not entirely their fault as I think it must be a standard in the US for lead testing that is practically useless, a system that doesn't train nurses well in blood drawing, a system that doesn't provide enough days off and leads to burnout which was probably a cause for why my baby's name was treated like a useless word. He was trapped in an office for nearly two hours of poking and crying - this is the definition of a bad patient experience start to finish.

My 6-month-old niece was seen here for a same-day appointment because she wasn't feeling well. When…read moreshe arrived, she had a temperature of 104°F. Dr. Reasor said she was comfortable sending her home despite the high fever. My niece's mother asked whether any lab work could be done, but she was told it wasn't necessary and that it was okay to take her home. Still concerned, her parents took her to the emergency room. The ER staff told them she should not have been sent home with such a high fever, and they evaluated and diagnosed her. This experience was very upsetting. Her concerns were not taken seriously, and additional evaluation should have been considered before she was discharged.

Yearly physical and 1st visit with this office. Loved the staff and the doctors, super clean &…read morefriendly.

Just read about our very special doctor at Cary Pediatric Center and I had to share…read more Dr Mike Villareal saw our Piper years ago and immediately ordered an MRI after observation. She had a spinal problem and was immediately referred to Duke Children's Hospital. The following year she had fluid on the spine. The neurologist at Duke was amazing in both instances but had our pediatrician not detected a problem, she might not be walking. I saw that he recently pushed for a child to get an MRI when other doctors had not thought it was a big deal. The child had a brain tumor. He is an amazing pediatrician and I felt obligated to recommend him.

If you ever need sick apts I would go to another practice…read more My children have been going to Apex & Cary pediatrics since we moved here 10 years ago. My son has been sick once (enough to need an apt) & my daughter has never been to the doctor except well visits....until recently. My daughter 15y got a head cold a few weeks ago and we ran to fast med. In and out within an hour. Well she needed an apt last week bc her ear has been hurting off and on and we wanted to have it checked out. I call Cary Pediatrics at 8:45am 11.10.22 and they tell me they are completely booked up for the day. Okay, how about tomorrow? "No we do not 'pre-book' sick appointments". I am shocked! Again I've needed them 2 times in a decade so I don't understand not checking the schedule for tomorrow. "You can only pre-book well appointments". Okay, how about walk-in? "Our walk-in ends at 8:50am". I reply, so I can't make an appointment for tomorrow, I can't come in today and your walk-in is only open from 8am-8:50am. "Yes, call back tomorrow at 8am". I say, maybe I need to find a new practice. "Okay have a good day" and she hangs up! No offer to check other offices. I would have gone to Apex, even Fuquay. Nope, nothing! So I called JM&A was seen that day and had a great experience! Oh and they checked all of their locations! They didn't have an appointment at the closest location but they checked them all. I had to drive an extra 5 minutes which I was happy to do! Your receptionists are extremely important. I would have gone to Cary, Apex or even Fuquay-Varina. None of this was offered. She could care less that I said I will be leaving. So I left! I've had some great experiences with Cary & Apex and I've had some horrible experiences (when one of the doctors likened me putting a couple of ounces of 1/2&1/2 in my son's milk to help him meet his weight goals to child abuse...2oz of half and half is NOT child abuse and if it was joke it wasn't funny!!) even after that horrific experience I stayed (vowing never to see that doctor again). This receptionist experience, not taking sick apts over a 36-48hr hour period (since you only have 50min of walk-in clinic), not having walk-in hourS (walk-in minutes), not checking other locations ...well all of that was the last straw.

Do not take your kids to see so called Dr.Lourdes she does not care for her patients and don't…read morelisten do them. I took my child to her for head injury and she said that all his symptoms where in his head and he was faking. If I could give her a 0 star I would.

I would give this office a five star but since we had to wait so long it gets a 4. Checked in at 1…read moredidnt get seen until 2:30. We were new patients. Other than that the doctor was great and so was the nurses and receptionist! The office is the best and most kid friendly i have ever seen! My daughter received wonderful care.

Terrible service. We had an initial phone call with lots of questions about our child to get set up…read morefor an evaluation. Then answered the same questions at that evaluation (which there were several issues scheduling). Then had to complete a survey with the same questions prior to the first actual appt. Each time we scheduled an appointment for the first evaluation and then services, we'd then be asked to move it (this rescheduling happened twice for the initial evaluation), or we scheduled the first actual appt for services and they cancelled the appointment day-of (less than two hours prior) because the provider was out/couldn't make it. It's been well over three months of dealing with cancelled, moved appts, repeated paperwork and our child has still never been seen for any care. Would not recommend!

A great pediatric occupational therapy group- my sweet nephew received services here and his mother…read more(my sister) cannot say enough great things about this group. We are amazed at how far he's come all thanks to EPT!