Benvenuto's is hands down the best jeweler around! Lauren was extremely helpful, knowledgeable and…read morehelped me find exactly what I was looking for. They went above and beyond what any other chain jeweler would do. We came back multiple times after ordering different rings to find the right one for me. That being said, they genuinely care about their customers satisfaction and I would recommend them to anyone I know who is as picky as I am! So thankful to have this wonderful team as a local gem.

First class service! Great experience and great prices. I will be back in the future and highly…read morerecommend for anyone looking to buy jewelry or needing a repair.

Molly Reynolds was a huge help in assisting me in purchasing a necklace for my wife's birthday…read more She was able to show me various necklaces all within the price range I was looking for. Molly was patient and worked with me on the making the right purchase. My wife loved her present. Saxon's Aberdeen is where I go to purchase jewelry and Molly is the one I lean on to help me in choosing the right piece.

I truly can't say enough good things about this establishment. My fiancé and I went in to "just…read morelook" (yeah right, ladies). We had planned on looking around, trying things on, and purchasing something online thinking it would be the cheaper option. Cara was our sales associate and was incredible from the start. We learned SO much. We were able to compare size and clarity of diamonds, find out my CORRECT ring size (we would have ordered way too big), and try on styles that i wasn't even considering. I was a little nervous going in because I'd never really shopped for expensive jewelry before.. I never felt an ounce of pressure from Cara, she made me feel so comfortable and confident in my choices. It was truly like I was just shopping with a friend who actually knew about engagement rings lol. I can't wait to go back and see her and chat about wedding bands. If you're feeling totally clueless about where to start, start at Saxon's in Aberdeen and it'll be your last stop I promise. Thanks again, Cara, you rock!

Liz was very welcoming and sweet the moment we walked into the shop. There was plenty of parking…read moreand a lovely spot with trees and grass for those interested in chilling while there. My fiancee and I went in for wedding rings and had no idea what we were looking for at first. Liz showed us many options and when we found matching rings that we liked, she figured out a good option for us to size down one of the rings. Overall, for price and time spent in the shop, the experience was stress-free and very worth it. Not to mention, I found a pair of earrings for my big day that I'm quite excited about! Not to mention, an easy cleaning regimen for my fiancee and myself.

Liz, our sales lady, was very accommodating and kind during our trials. She helped with picking out…read morerings quickly and was very helpful finding a matching pair. For the price, the rings were perfect and so worth it!

I had an issue with one of my items that I had purchased through the online zale's store but it was…read morecancelled accidentally and I was really upset because I found the item at a great price so what I did was called into customer service and the lady directed my call to an actual Zale's location and I believe this may be the spot because of the description that the woman gave me after she helped me resolve my problem. I want to personally thank the kind young woman, I think her name is Candy? - oh well it doesn't matter whether she sees this or not but I told her I would write up a review for her because she not only provided a solution to the problem - she also went through the trouble of gift wrapping the special present that was meant for my partner. I know that it probably won't get here in time but it's the fact that she went out of her way and above and beyond in a retail setting which is very difficult to find these days. She was not only friendly and polite, but she also made it very comfortable for me to wait because she was a great communicator as well. I think she knows how important the gift was going to be and I imagine that I would probably do the same for someone else if I was in her shoes and everyone was getting ready for Christmas. A+ on customer service A+ on interpersonal skills A+ on making it easy for me to get what I needed A+ on going the extra mile by having the item shipped out on such short notice A+++ Human Being!

I thought the 2 young ladies behind the counter were pleasant and helpful. I had an issue with a…read morewatch and they were great. I'd go there just to shop because of the good vibes they give off.

This watchmaker is a quiet, friendly man and does the work well. He has not been able to put…read morebatteries in all my watches, but has done an excellent job on several of them. Thank you!

I took a cuckoo clock here to get an estimate for repair. The clock worked but would occasionally…read morestop running so it likely just needed to be oiled or adjusted. An older gentleman took the clock and told me to come back in twenty minutes. Exactly twenty minutes later I went back to the store and I asked him what the story was. He took one look at me and the expensive handbag I carry and said "$450." I was shocked. I asked him what was wrong with the clock. He was unable to provide me with an explanation other than "the guts need to be replaced." This is not an antique clock that is a 100 years old. It is a German Hubert Herr clock that was purchased brand new, eight years ago. Anyone that works on clocks that knows what they are doing will be skilled in taking the clock apart and only replacing what is necessary. Because the clock was running and he failed to provide me with any sort of explanation as to what was wrong and why the price was $450, I felt he assessed me as a person who has unlimited means and therefore was likely to pay the $450 without further scrutiny. The clock cost $400 eight years ago, brand new, when I purchased it. For what he wanted to charge me I could purchase a brand new clock from Hubert Herr in Germany! Upon taking the clock back home, I did not see any signs of the dust on the clock top being very disturbed from handling and examination. I question whether this man even opened up the clock at all! He also did not remove the weights from the bags I had put them in, which tells me he did not hang up the clock and test it, either. The bottom line is that I felt this person saw this as an opportunity to take advantage of a woman and there is no way I would take anything to this business for repair!

Had a wonderful first experience with watch batteries and appraisals. Maria helped us and she was…read moreknowledgeable and provided updates along the way.

Eddie helped me pick out a watch for my fiancé and was so helpful & didn't rush me. They had a…read moregreat selection of watches, a lot more in store than listed online. Eddie is the best.

Very friendly and nice staff with reasonable prices on the items I was looking to purchase.read more

Fiancé and I tried to sell an electric guitar, camera, kindle and speaker and they tried giving him…read more$50 for a 200 guitar, said my canon camera was "too old" and didn't take Amazon products for the kindle and don't want the speaker which is a good brand as well. Wish George was there because he is the only good and actually fair one at that place!

Great service from Taylor! I selected the item I wanted and it was the easiest process ever…read more Beautifully gift wrapped and I was on my way quickly and very satisfied. White Marsh Mall has so many jewelry stores but this is the one you want to patronize. They went above and beyond and I will certainly do business again.

I'm not surprised that Reed's gets so many comments about the great staff. I broke the tiny pin on…read moremy glasses and the little piece was stuck inside the opening. Levin eye care, where I'd bought them, couldn't get it out and suggested a jeweler. They suggested a watch repair service or maybe another optician. Went to 3 jewelers, no way, they said. Tried 2 other opticians, no go. They said it was threaded and couldn't be gotten out. Went to Quick Fix in the mall (watch repair) - they said only a jeweler could fix it and they'd take it to one for me for $49.99 and I could pick it up in a few days if it was fixable (!?). In desperation I tried Reed's, a few stores down from them. At first they couldn't do it either and I told them that I wouldn't be upset if they had to damage it and please try again? He said "I only needed to hear that because this will take a lot of pressure." And they removed it, no damage! And wouldn't charge me a penny. They really are the nicest, warmest people, like they really cared about my little issue. I'm not a salesperson-hugging sort of person but I did. I wish I wore jewelry, they'd have my business just for being great humans. Quick Fix, on the other hand... what a ripoff. I wouldn't touch 'em with a 10 foot pole.

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.