It's fairly easy to schedule an appointment online, but there's also availability to walk in. I…read moreopted for a scheduled appointment. I came at least 20 minutes early and couldn't do the phone check in, so I checked in at the kiosk. It was a straightforward process of the tablet scanning my drivers license and insurance. I waited for maybe less than 5 minutes and I was called in 10 minutes before my scheduled appointment time. The phlebotomist let me know of my copay, and what labs I was getting done. She drew the labs pretty quickly. She was professional and friendly. Overall, I was in and out within 20 minutes. The waiting room is spacious and clean. Seeing as I had gotten there after some other people, and I got in pretty quickly and earlier than my appointment time, I highly recommend making an appointment!

It's impossible getting to real human over the phone to ask questions.. So I had to drive over to…read moreask, but then found out they don't have a front desk!! People use the iPads to check in. I had to wait for an employee to come out to call for the next patient so I could interrupt to ask. I then made an appointment for 2:30 pm the next day, but I didn't want to wait that long, especially while fasting. I kept the appointment just in case, but went in at 6:45 am the next morning to join the walk-ins waitlist, hoping to be seen earlier. There was already a line by this time! The bathrooms in this building was locked, even after 7am, so that was frustrating too. Then during check in, it wouldn't let me register as a walk-in since I already had a 2:30pm appointment. It took a while for an employee to come out for me to ask about this. They said they don't know how the system works and it would be at my own risk if I want to wait to see if they will call me in before my appointment time or not. I decided not to wait because my name wasn't on the walk-in list and it shows up on the appointment list still. If I were to cancel my appointment and add myself as a walk-in, it would be too late since there was already a lot of others that checked in before me by now... I ended up looking to see if there was a morning appointment available at a different location, and thankfully I found one for 10:40am same day somewhere else.

This review is for the Sutter Lab on EG Blvd. My appointment was at 2:45PM (with a 2:30PM arrival…read moretime), so I ran out of things to do other than to write this review out of annoyance I sat here for an hour. It seems there's not really a point in bothering to set an appointment (which you can do online or via phone). I finally asked them if having an appointment does anything and they said I'd be next. But I was still not the next person. Seems like it would be wise to check in with them periodically. After continuing to wait, the person came out, told me to do the test at home, and it was not blood work; it just requires DNA (a hair sample) and to read the instructions. Being pretty sure this was blood work, I went upstairs to my Doctor's office and the Nurse came down to talk to the lab staff. (Very grateful for her!) Staff have been friendly when I've been here. But they don't seem to be very organized when it comes to managing the appointment aspect of things. Some staff also appear very misinformed since they are giving patients completely inaccurate information. Giving two stars instead of one because I've had plenty of good experiences at this location with kind staff.

Quick service but kinda rude and unprofessional. Went in for a blood draw. Office personal we're…read moretalking about being drunk the night prior and hungover. There were hella skin flakes on the arm rest and the phlebotomist asked if I wanted it wiped and I was like duh why wasn't that done in between every pt. I've had many blood draws but she stabbed me with a vengeance. Felt like there were no adults there

I usually come here to get my lab work done and the past couple times I've come in I had a very…read morepleasant experience however today has been the worst! I came in right when they were supposed to be open which was at 7 because I had to be at work at 8:30. The lady was in the office at 7 but didn't unlock the doors until 7:30 and didn't even open the door for us letting us know she's open. This is the worst experience I have ever!

Absolutely horrible experience with LabCorp. I scheduled an appointment, only to receive a text…read morelater saying it was canceled and that I needed to reschedule. I've called more than 30 times--before and after lunch--and not once did anyone pick up. It's unacceptable for a medical facility to be this unresponsive, especially when patients rely on them for timely and accurate services. Extremely frustrating and disappointing.

Difficult to get a convenient appointment time. Impossible to get through via telephone.read more

A year later I need blood drawn and I knew exactly where to go…read more I signed in, waited no more than 15 minutes, got a phenomenal phlebotomist who hit the vein immediately and got me on my way. My experience continues to be FABULOUS. The staff is kind, courteous and professional. This is my place to go.

I took my very confused dementia ridden Mother to this quest location today. It's is not her…read moreregular Quest location she frequents so that caused some confusion and discomfort. I told her I chose this one because it's cleaner, friendly and less crowded. Well our experience today confirmed my position in choosing this location. We were helped by a young man named Miguel who was kind, caring, attentive, and patient. We did not have our typical Jack in the box drive thru experience as we usually do at our former location (Howe and Fair Oaks). Kudos to Miguel and who ever manages this location.

Unacceptable 15-Minute Notice Cancellation…read more I arrived at 7:00 AM for a scheduled 7:30 AM fasting blood draw. There was zero physical signage on the door indicating the Quest lab was closed for building maintenance. I only received a digital cancellation notice at 7:15 AM. Furthermore, this happened on a Monday morning. There is no excuse for corporate management not to notify patients over the weekend that scheduled building maintenance would close the lab. Because this building offers a 20-minute parking grace period, a simple sign on the front door would have allowed patients to immediately turn around and exit the parking lot for free. By leaving no physical notice, waiting patients were forced to exceed that 20-minute window and pay for parking at a closed facility. A last-minute cancellation like this is completely unacceptable for patients who are actively fasting or relying on strict medical transport and family schedules. Leaving patients stranded outside with no physical sign on the door is incredibly poor management.

I went in to get my labs done, very professional staff. extremely quick and efficient care…read more Communicative, kind, and the nurse who drew my blood was very sweet! Great at her job.

Never a hematoma, never a slipped needle into the chest for a tension pneumothorax. Just, always…read morethe nicest pokes. And not at all like their competitor across the freeway: clean, civil, and actually seem to be structured around and understanding that the patient is the purpose of their presence.

I made this review to highlight Tae B., who was an absolute delight! I had a HORRIBLE experience at…read morethe Timberlake location where the phlebotomist literally didn't care about me. ZERO stars. She stuck me twice and couldn't get it done. Because of her incompetence, I was referred to their Scripps location where I had a completely different experience! Tae B. was kind, patient and caring. She made sure I was comfortable (I'm a hard stick and I HATE getting my labs done) and gave me all the tricks of the trade on how to make future blood draws a positive experience. She went out of her way to reassure me and she is excellent at her job. I felt a tiny pinch, but no pain. The gentleman at the desk was a hoot as well. He made jokes and it seemed like he understood that blood draws cause anxiety for some. The whole experience was easy going even though I was a bundle of nerves. I won't forget how I was made to feel at this location. I was filled to the brim with anxiety and Tae made me feel seen. She said she's been a phlebotomist for over 20 years. It was a great experience. Thank you Tae.

BEST Labcorp operation in their system. From check-in to the blood draw, everything runs smoothly…read more There are a lot of people needing labs, so I recommend making an appointment online. The online appointment process is simple & you can check-in virtually from the parking lot. One if their greatest assets is the technician who checks you in (haven't got his name). He is very friendly, kind, tries to make you smile, and super helpful. When the other technicians are busy, he also steps away to draw blood as well. He is very skilled and makes the entire process a breeze. I actually look forward to coming back whenever labs may be due again. I've been to other LabCorp locations in CA and AZ, and can affirm that this location at 1 Scripps Drive is the best. Their operations & genuine friendly care for patients should be replicated throughout the LabCorp network. Kudos LabCorp!!

The hours listed are completely wrong. I've shown up multiple times at different hours that say…read morethey're open, and every single time they've been closed. It honestly feels like they're only open randomly or by appointment, but that's not stated anywhere. Super frustrating and a total waste of time--please fix your hours so people don't keep getting misled. my opinion if you need a drug test don't come here unless you want to be played with.

Horrible! I have had an appointment twice and both times the employee was a no show. The door was…read morelocked so I called the number on the door(800-948-2705) who is the owner who lives in Roseville. She says she cannot get reliable employees and there is nothing she can do. If I don't like it don't come back! Well believe me I wont! They are unprofessional, uncaring, and do not care if there is a line of people who have an APPOINTMENT waiting! There are other professional companies out there so don't reward this bad business or this unbelievable bad behavior! I know I never will again, and I am going to warn my company and as many people as I can to not use this joke of a business.