Pros, Cons, then summary. I just got back from Starr Pass, so I can give a good update on the facility. I went here with my family and spent about 1 week here in a 1 BR. PROs--Price. Going here in the summer is always cheap, and cheaper than most places in this area. You get bang for your buck because I rented a 1 BR, which is like an apartment and not like a small hotel room. The pool is essentially olympic size, which is great and plenty of room for everybody. It is out-of-the-way, and no really traffic issues. The place is quiet too. A/C was nice and cold. They DO have WiFi now, and it's free for the basic 4 device package. Tempur-Pedic King size bed in 1 BR!!! Very nice and also had memory foam pillows. TVs are updated flat screens (LG), and the room has a good fridge and kitchen. (Studios may be smaller) While no bottles are allowed in the pool area, they do allow beer....which is a plus because I know of plenty of places that don't these days. All the workers I came in contact with were nice too. I know it's a personal preference, but I'd much rather rent a nice apartment for cheap, than an expensive hotel room like at JW. Why would I want a smaller place that's more expensive? CONs--No grills! Come on man....when I go on vacation I want to BBQ and drink beer. Parking was terrible for our room. We had to park in a lot behind our building, then walk all the way around the building to the front door. Bad planning. No free weights in the workout room either, those should be cheap. Bedroom had only one comforter and no blanket. While we could have had a great view, there was a big floodlight on top of the parking structure that just ruined our view of the city *We did not use their restaurant, so I can't review that. **My wife lived in Tucson for several years, so let me mention the lighting issues others have brought up. Yes, the area is very dark, however that is a strict city ordinance. The Tucson area has a few observatories, so there are strict citywide (and county for that matter) rules on the amount and types of streetlights that can be used. Would I go back? Yes, it is cheap and an overall nice place. read more

Recently spent a few days at this hotel and would give it a "good but could be great" mention. Pros: Well kept, clean rooms, nice location and scenery, large rooms and quiet environment. Cons: Difficult to locate at night, very difficult. Poor lighting throughout the hotel when you go from your room to the pool or main desk for example and the sun is down. And the big disappoint, especially in 2013 is that they don't have wifi in their rooms, even at a price. I was shocked to be honest. In 2003...maybe but what they offer is simply an Ethernet cord. My experience may have been better if indeed I had known of this but I have an ultrabook laptop (the new extra thin type) and it doesn't have the Ethernet slot. So I had to literally use the lobby area (ill equipped itself for any sort of research or printing as you have to use one of the lounge chairs). Not ideal if you have any sort of business to conduct...and simply not ideal for the typical hotel client these day's, be it a family that might want to use wifi to entertain the kids or a business person trying to get some work done in their room. I was surprised at how difficult it can be to find the hotel due to poor signage and lighting (no main entrance sign and the "artistic" signs for room numbers that are fine during the day...ar glossy at night and make it impossible to see, not only at the entrance but throughout the hotel grounds. I thankfully had my iphone...but still managed to pass it during my stay (trying to keep my eyes on the road and not on my phone). The pool area was occupied with families but I didn't find that an issue and the jacuzzi was a nice place to end the day...hopefully not alone next time. In the end, would I stay again? Perhaps but they'd hopefully have wifi throughout and improve the signage on the grounds. read more

Terrible cancellation policy!!!! Without realizing it I booked a room that was pre-paid and now can't be cancelled. read more

I have been a Shell member for 16 years and am very disappointed for the first time with my service experience. I have only stayed at the Starr Pass twice before. I asked about upgrading when I checked in since the upgrade was previously included, if available, at no charge with my membership. The desk assistant said she would need to call housekeeping. I could here her discussion the nightly rate of $30. As a Signature member, now that Shell is with Wyndham, some things have changed and I am definitely getting acquainted with my "new" membership amenities. My issue is, I was quoted $30 at the desk then told to call Shell to find out if I could use my points. I went to my room, made the call, found out I could not use ponts so I decided to go ahead and pay for the upgrade. I called the front desk to say I would like to upgrade my 2 rooms and pay for the upgrade and the desk assistant let me know she would need to call me back. Once we finally talked I was told there would be a $60 room change fee (because I have now entered the 2 rooms) and a $45 per night charge. WTH??? I am not sure why I was not told about that to begin with. I am also very disappointed that the rate increased by $15 per night in 20 minutes. This could have been a fluke and it definitely makes me think twice about giving any positive marks to the property. Very unfortunate. read more

Challenging layout works its way through foothills. Course in excellent condition. Good service and facilities. Buy a yardages book if its your first time here. Lots of forced carries, off the tee or to the green. Many blind shots also. Bring your target golf game. Quite the roller coaster. read more

Very nice rooms. Very Nice. Spacious and comfy! The beds provided a wonderful nights rest for bot of us and the private feeling, with the extreme quiet, and the simple view of the desert saguaro with a touch of golf course was beautiful. The desk was very nice and extremely helpful. Yes the roads can be a bit confusing on the first pass, but it is very worth it, as I am sure that was done for privacy, and to protect some of the ancient cactus on the property. The property is very close to the International Wildlife museum (a real 10) and the Desert Museum (another at least 9) and I would go back in a heartbeat! We were so lucky to see all the saguaro in bloom - a real bonus treat! read more

I got an insane deal here bidding on rooms on priceline. It's lushness was a stark contrast to the comedically terrible Hotel AZ where we stay each year to work the Tour de Tucson Expo. PROS: temperpedic beds, great pillows, adequate and speedy service, a nice shower head and ridiculously close proximity to the running/biking trails of Tucson Mountain Park (literally out my door). It's close enough to the city yet far enough outside to make you feel like you're in an oasis. In my book it's a 4 star deal of the best kind. read more

The rooms are sad, but there's something to be said for staying in Starr Pass. This is a regular return on name your own price with Priceline. I would definitely not book it otherwise. read more

I come up here to stay at least a couple times a year! I love it here. The wildlife, the pool, the view, and so many other things are certainly part of why I love it here! read more

The casita was spacious but the decor could use some updating. The staff was very friendly and tried to help us as much as possible. The only complaint I had was that we couldn't get our smart phones to totally hook to wi-fi. The iPad's worked great - which was terrific for me since I had to take care of some work things while we were away. But our smart phones would not allow us to use any of our apps - even though it said we were connected to the Wi-fi. That's a challenge when you're traveling with teen girls. There is a shuttle that can take you to the JW Marriott up the hill, but I had to ask permission to use the pool. I think there should be a a clear partnership between the two resorts. Go all the way, or don't go at all. All-in-all, it was a great base for all the activities we had planned for the week. The kitchen had most of the items I needed to make our dinners. The furniture was comfy. And it was nice to have the patio doors open to watch the monsoons roll in each evening. I would definitely go back! read more

Great location with trails, golf, and the JW Marriott all within walking distance. Good customer service. Clean, nice resort grounds and amenities. The suite needs updating in the bathroom, carpet, and tile. Also, wi-fi is a non-negotiable given our tablets. There is plug in Internet but that doesn't work for my iPad. Bed, flat careen TVs, dishes, etc. all very nice. It sure would be nice if the Golf Suites negotiated with the JW Marriott for the use of the lazy river and pool at the large hotel. Even with a daily fee this would be a nice option. Bikes too for onsite rental would be nice! read more

The mountain desert environment is wonderful. Walking and mountain bike trails are within walking distances of the casitas. The BQ Grill and Bar on site was excellent. The workout room had several different exercise machines, but no free weights or mats for stretching. Easy access to Tucson and restaurants. Our room had a king size bed with a small frig, microwave and coffee maker. The room was clear and met our needs. The view from the window of the golf course and desert was very nice too. The issues were noise - a locked door connected our room to the next room. Unless you take both A & B rooms, your room will be noisy. Our room was not sound proof so we heard the neighbors normal level TV and discussions. Also the deadbolt on the door did not close and the door opened hard from the outside. read more

This was a great place to stay. The rooms were very spacious, well maintained, and comfortable for my family of 5. We stayed for seven days without a complaint that wasn't resolved instantly. If I had to nit pick, the employees in the front were not very well informed about the golf and bar. It just gave the feeling that the three were not associated, just co-located. The front desk girl gave us the wrong time for happy hour, which was very irritating considering we only came to the bar once and expected to get happy hour fees. Otherwise, I highly recommend this resort. read more

We had a fabulous experience. Staff was very helpful and professional, supervisor Jackie was great at accommodating for us to have a great stay. The rooms are very clean and pretty, the view was fantastic! Price very affordable through orbitz. read more

Make sure you confirm that this is not THE JW.. and please confirm that you have read their "STRICT" cancelation policy. I was 2 hours late for my cancelation. Jackie the "supervisor" was rude and hung up the phone. Its worth an extra $50 to get real customer service and a real hotel. read more

This "resort" was a huge overpriced disappointment. It is run down. The wallpaper in the hallways coming loose, scraped and stained, stains on the hallway carpets and baseboards. Windows were dirty. Half the plants in the lobby near death. The grounds not manicured (weeds) as you would expect at a resort. When the pool slide opened, the pool guy was operating some kind of power washer...electrical cords to be stepped over by kids. That work should have been done before opening. On food. No choices for moderately priced food. Your breakfast options limited...$27.00 for a breakfast buffet, $17.00 continental. (Or $9.00 oatmeal.) We (3 adults, 2 kids) requested the kids' $8.00 breakfast and were denied. No senior options. No other breakfast options on the property. The market where you could buy snacks only open on Friday and Saturday. The only positive interaction with staff was the room service guy, everyone else, eyes to the ground. The poolside drinks are seriously overpriced...with tip about $15.00 for one tropical cocktail. If you are looking for a resort with services, you might want to check their fee schedule first. $170.00/massage. read more

This place gets a perfect score for the sheer fact that they use Tempurpedic mattresses! I have one at home and can't sleep on anything else. This place was a great deal! We were in town for a wedding at the JW Marriott and I found this gem on hotels.com. It's literally about a mile or less down the street from the JW and we reserved a room with 2 full sized beds at less than $80 a night for 5 nights from expedia.com, which is way less than half of what a night at the JW costs. Theres daily housekeeping but there's no room service. It's clean, quiet, has parking and is a great value. Rooms come equipped with a mini fridge, coffee maker, iron....pretty standard stuff. If you're looking for all that frou frou stuff and have money to burn, check into the JW (but even THEY don't have Tempurpedics!). But if you're looking for the best bang for your buck, go for this place and then hang out at the JW restaurants and spas during the day. We had such a great experience for the amount of money spent that we're going to stay here from now on if we're ever in town again! read more

I stayed in a studio for one night. The rooms are basic with a prisonesque window in the studio rooms. The low review is because the rooms are loud between the attached room door. I could hear my neighbor's TV, scraping on his dishes and coughing. I hear less noise than this in my apartment. Nice property but some sound deadening must be installed in connecting room doors. read more

The rooms are not sound proof. I can hear the next room's tv and the occupants conversations, there is no peace and quiet here. No wifi in the rooms, just one ethernet cable per room. Both my husband had work to do and had to share the cable. They said there is wifi at the pool and there is not. read more

We have stayed at this Shell Vacations resort before. We have to say this time was the WORST we have ever had in in our time share history. First unit terrible location and were told there was nothing else yet the resort was not full. Sewer gas so bad had to put wet towels over the drains. Moved to the unit next door, Still sewer gas but at least palatable. However, could not get the keys to work to let us in. After an hour of maintenance trying we left assured we could get in upon our return. Came back to get our keys, they were not ready and then did not work. 4 attempts before fixed. AC did not work maintenance came out and fixed. But unit would run and never get below 80. AC ran so loud you could not sleep or hear TV when on. Email to front desk down for 3 days so could not get a form printed easily. Then they said maybe we should call IT! Kitchen towels so used looked like rags. Bed awful, towels too used. Shell used to be top.notched. Now on the last notch. Could say more but I am out of space. read more

We recently had the misfortune of getting placed here by Priceline!! Since last we stayed there it has become a Wyndham Time Share resort. It's obvious they don't really want to be a hotel. It has not been kept up since built--old, dirty, run-down. We only got 2 coffees for a 3 night stay-if we wanted more it cost $1 per 2 cup pouch of coffee!! The one good thing was their swimming pool!! read more

i recently stayed at the shell golf suites in tucson arizona. the staff was very rude charged our card twice for over $1,000.00 causing all sorts of banking trouble it was thanksgiving day there was a build up of grease in the oven from lack of cleaning it caught fire. we had to use the fire extinguisher and the room was full of the chemicals! the front desk refused to move us and offered us a free fire log!? what.... our thanksgiving was ruined the turkey was ruined and we are still dealing with the bank for 17 hours on the phone and 4 days later with no results. the worst hotel experience i have ever had! read more

I would never stay here again... they open up the pool to the public.kids and babies in the hot tub and NOT clean.

Only got to spend one night so didn't get a chance to really explore. Room was clean, quiet and confortable. Especially liked that the bed was a temperpedic style mattress. Beautiful views and overall an nice place that I look forward to exploring more on my next trip to Tucson. read more