I'm surprised to see any 1 star reviews for this office! Based on the reviewers and their history…read moreof leaving 1 star reviews, I just figure some people carry a bad attitude and are never satisfied... I had a wonderful experience with HR Block and this office. This is my second year filing with Marie and I will never use another agent. She got me more money back 2 years in a row than I could have gotten doing my own taxes, answered all of my questions patiently (and trust me, there were ALOT) and went out of her way to make sure I understood the intricacies of the tax system as it pertains to me. This office has coffee and drinks and cookies and the experience was very welcoming and comfortable. I'll be back next year!

Great experience doing my taxes through Marie Stock. Friendly, efficient and very knowledgeable…read more Would highly recommend for a stress free filing!

Read a 2022 Yelp about a great experience getting renters insurance for a UCSC student for off…read morecampus housing. Four years later I had this exact need, called Capitola AAA, and totally agree. Derrik was super helpful and made the whole thing easy on short notice.

We are long term clients of AAA and we were having a challenge with our homeowners insurance…read morerenewal. We visited the Capitola branch and met with Lama Bilto AAA insurance agent. Lama shepherded us kindly and efficiently through the lengthy process of renewing our homeowners policy. Being seniors, we appreciated her patience and service and as a result we have now engaged her to help with all of our multiple insurance needs. Linda + Ron Weaver

Year Round Tax Service has closed and people did not get their documents back and in reviews are…read morealso reporting that they were having problems with false tax returns being filed. They are also apparently H&M tax preparation. Heather McTavish's CPA license is inactive as of June 30th. She claims to be an Enrolled Agent but she is not currently authorized by the IRS as a CPA or Enrolled Agent. You should consider filing a police report and a complaint with the Better Business Bureau based on the experiences you have had. Visit the following IRS link and complete and submit the appropriate form 14157 and/or 14157-A for the problem you experienced. If you didn't get your records or a copy of your tax return, that is IRS preparer misconduct. https://www.irs.gov/tax-professionals/make-a-complaint-about-a-tax-return-preparer

Absolutely deplorable tax accountant, we used Heather for years and then came back to her in 2018…read more My husband and I thought all of our taxes were being filed correctly and on time, only to receive letters from the IRS and FTB starting in December of 2022 that our corporate taxes were filed incorrectly for 2018 & 2019 AND 2021 corporate taxes were filed 7 months late. We tried to contact Heather and her staff by email and phone to no avail and no resolution. After 2 trips to her office in an attempt to get the specific requirements by the IRS and the FTB resolved, we are now sitting in her office (for the 3rd time this week) for 2 plus hours and the clock is still ticking, AND we are still waiting for all of the documents to address all of the misfiled tax documents by Heather. We incurred over $1750 in interest and penalties for the incorrect computation on taxes and for filing taxes 7 months late. She refuses to refund us for the penalty's and interest, although we submitted the tax paperwork on time, paid the taxes on time and paid her fees for work performed on time. If you want a shoddy shady accountant, who takes zero responsibility for her work Heather is a go to for sure!

Laureen has been our agent for 20+ years. Her and her staff have always been so helpful and quick…read moreto respond with our needs and questions. In this tumultuous time of insurance I highly recommend Laureen Yungmeyer for your insurance needs. She really cares about her customers. You can trust my opinion because I had the privilege of working for her while I was going to college (25+ years ago!) so I also was witness to behind the scenes and trust me when I say she cares about her clients and does what she can to go to bat for you.

My husband Marc reached out for a quote for our home. She said she would get back to him on Monday…read moreand never did. Took a few days to respond by email. No one has picked up the phone to call him. Poor customer service. We don't recommend. Colin in Felton is way more responsive, professional and courteous.

Came here to get my business insurance, Naomi was very helpful she made the process super easy and…read moreconvenient. Ended up switching my auto insurance and going through them as well. Overall very happy with their service, they treat you well and make you feel welcomed every time you go in. Thank you

They have a few services. They sell home, auto, health and life insurance. They also notarize…read moredocuments. I'm not sure if they offer other services. Customer service is great. They do return phone calls. Gloria the manager is great. She is professional and very helpful. Hablan espanol-

Fantastic ! Sharon at Dettle is the best insurance agent I've ever had contact with. We sat…read moretogether and went through the multiple options for my Medicare prescription plans. She is extremely knowledgeable and experienced with all the plans, their strengths and weaknesses. Do not hesitate to go to her for your insurance needs

I'm a Social Worker and I've used this agency to help find policies for some of my clients…read more Unfortunately, every time I've used them there have been multiple errors and problems. Given that I work with clients who are receiving Medi-Cal, and need to submit proof of insurance policies that is accurate and timely, I don't recommend this agency.

Great office. Katrina in the office is always welcoming and helpful. She always has answers to my…read morequestions or gets right back to me. Katrina reviews all my accounts and has always been so wonderful. I've worked with Skip for years as well. He's always checking in on my accounts and it's very comforting to know we are never forgotten. They provide great recommendations and are definitely about making sure we are properly covered, not about making the sale. Again, great office, great people.

Welcoming staff, always friendly and available to help with questions and quotes. It's impressive…read moreto find a honest team that really cares about helping you get the best service and auto Coverage that works for you.

I called Farmers Insurance (O'Brien insurance/Matthew O'Brein) to get some quotes. From the outset,…read moreMatthew was disrespectful and hostile. He talked over me and gave me the feeling that I was wasting his time. I won't work with him or Farmers!

I have been utilizing Matt O'Brien's farmers insurance agency for the last three years, I have…read moreexperienced nothing but phenomenal customer service (especially from Anna who is always kind and always follows up) The office treats all of their clients like family and I so appreciate the discounts they find and the reasonable rates they offer.