Edna runs a top-rate, service-oriented business. Edna is super thorough, and makes absolutely sure…read morethat the client understands all the options available. She helped me navigate the process of choosing the right Medicare plan. All my Medicare anxiety melted with the warm reassurance from Edna and her crew. Edna loves what she does and it shows.

I'm sitting here on New Year's Eve, Dec. 31, 2024, confident that my Health Insurance needs have…read morebeen met in anticipation of 2025. Very fortunately, my kind insurance agent Edna took time out of her busy end-of-year day to call me and let me know that I had failed to submit necessary paperwork that would have jeopardized my 2025 insurance eligibility. (That would have cost me a lot of money!) With Edna's help and guidance during our call, we were able to submit the forms necessary to maintain my coverage on the last day it was possible to do so. I highly recommend Edna and her team for all insurance needs. She continues to work above and beyond my expectations. Thank you!

Rarely do I rave about the insurance industry, but I'm making an exception to my stringent rules…read morebecause I love working with this group of folk. Maria, in particular, has been nothing short of an angel. An angel with excellent research and communication skills. I have all my insurance with Allanson Farmers because they are unquestionably the best insurance company experience I've ever had. Feel free to contact me if you want to make sure I'm real. Because I am. Real real real happy. : )

I call and call to renew a policy. I get the corporate answering service. 15 minutes so far then I…read moream forwarded to somebody another 15 minutes. Then I'm told they can't renew my policy I need to talk to Claudia. The system then reverts back to what I started with, and have a tough time eventually get into Claudia.

I was a customer for over 10 years. Terrible customer service from after hours agents and terrible…read morecommunication skills from this office. I will never go with Allstate insurance again.

Sean is easy to work with, knows his stuff, and is quite helpful and very accommodating. A great…read moreagent to have on your side.

Sean Rovai has been our home, auto, flood and umbrella insurance agent for 25 years. After all that…read moretime I shouldn't be surprised at the continued high-quality level of service and real caring he and his staff show us: they are true professionals and really good people, too. But as customer service levels drop everywhere, they do keep surprising us because they are so clearly different from everyone else. As my husband and I are now seniors on a fixed income, this is especially important. The two big events that stand out the most where Sean has helped us in an especially difficult time were when we had to evacuate for the CZU Fire in 2020 and all the post-fire insurance and other hassles and costs that caused, and then the last several months after Farmers dropped us for fire insurance and everything got unbundled, causing potential chaos, a shift to the California FAIR Plan plus a separate wraparound policy, and unavoidable higher costs. Sean and his team worked hard to get us the best possible deals. Now, we just finalized an auto and umbrella insurance plan they found us that is saving us quite a bit. We highly recommend Sean and his team without reservation.

Worst agent at State Farm. Has mishandled our home insurance for two years. Now State Farm decided…read moreto not renew our fire insurance and Preeti was completely incompetent during the process of getting on the state FAIR plan and state farm liability only. First she didn't mention that FAIR charges a 3.5% transaction fee if you use a CC to pay( which is required in advance before moving to state farm covering liability. Then she bait and switched the pricing quoted for liability insurance. In the end the State Farm portion of the policy was 40% higher than the quote. I am now looking at taking my complete State Farm book of insurance to a different company. All because this agent is in completely over her head.

I went to State Farm to consult on a life insurance policy. I was helped by Maria Olivo who…read moreprovided excellent customer service. She went over all my options and explained how it benefits me and my family to have the policy. I signed a policy for my self and also for my daughter. I recommend Maria to anyone who is looking for insurance service.

Read a 2022 Yelp about a great experience getting renters insurance for a UCSC student for off…read morecampus housing. Four years later I had this exact need, called Capitola AAA, and totally agree. Derrik was super helpful and made the whole thing easy on short notice.

We are long term clients of AAA and we were having a challenge with our homeowners insurance…read morerenewal. We visited the Capitola branch and met with Lama Bilto AAA insurance agent. Lama shepherded us kindly and efficiently through the lengthy process of renewing our homeowners policy. Being seniors, we appreciated her patience and service and as a result we have now engaged her to help with all of our multiple insurance needs. Linda + Ron Weaver

DO NOT PURCHASE STATE FARM HOMEOWNER'S INSURANCE…read more I had State Farm Homeowner's Insurance for over 30 years. Although I paid thousands of dollars of premiums during that time, I had very few claims. The total amount of all of my claims was under $10,000 for 30 years plus! And they rarely paid anything on a claim, there was always a reason they couldn't cover it. For example, I had my electric scooter stolen, and because the scooter went 2 miles per hour over the type they would cover, they wouldn't cover it. I had an $11,000 plumbing job because of root intrusion into the pipes in my yard but they don't cover that. There is a far more extensive list of what they don't cover than what they do. But I found all of this out the hard way. In 2016 I filed a claim on that plumbing disaster which was denied, and a few months later I had all the property in my car stolen out of it and they covered that. I received under $5000 for that. But because I filed two claims within a six month period, whether they covered it or not, without any warning they canceled my homeowner's insurance policy. After 30 years. And the agent that I have had all of that time did not go to bat for me in any way shape or form. Because my house was built in 1935 I am quite sure that they figured at some point I might actually use my insurance with a loss that they might have to cover so just got rid of me the first chance they got. If you don't have homeowner's insurance your mortgage company can call in their loan, or make you purchase their insurance that is exorbitantly expensive. This puts you into a position where in order to find a new insurer, you are at the mercy of what they require you to do in order to 'qualify" for their insurance. For example, my roof does not leak, shows no signs of a propensity to do so, but I have to purchase a $15-20K roof in order to qualify for another homeowner's policy. My house has normal paint fading, but I have to paint my house. You get the picture. They want to reduce every risk they might have to cover before they will cover you. I filed a claim with the California Insurance Commissioner and found that they can't make an insurance company do anything. So - a word to the wise. Don't purchase State Farm Insurance. They have no loyalty or integrity in serving their long term customers, and if you actually file a claim with this company be prepared to lose this insurance regardless of your own loyalty toward them. It's a one way street. I recently changed to AAA Insurance, and from the onset I have received more customer service than in all the years I was with State Farm.

Steve and Kimber will move mountains to make sure that you not only get the best deal possible but…read morealso, most importantly, receive a policy that keep you, your staff, your guests and property protected. After all the natural disasters and damages we've had to endure here in Santa Cruz, they were still able to get me a policy that met more than the required standards AND (big huge gigantic and) fit my budget. Means the world to a small business owner. Give them a shot at getting you the coverage you wish you had at the price you can afford. It'll be well worth it. Thank you guys! -TJ Patel Owner at The Aqua Pacific Hotel

Steven has been my agent for a couple years now and has helped me navigate a couple fender benders…read more He has been extremely responsive, and he is very pleasant to talk to. I recall that I had accidentally backed into a car while visiting family in Palo Alto during Thanksgiving of this year. He gave me a call back the next day even though he was technically on vacation to help walk me through the process. He could tell that I was anxious about the whole situation, and helped to calm me down and provided some humor to my situation too which I appreciated. I would highly recommend him as an agent to anyone. Go check him out!

She is the best agent I have ever had in 52 years of homeowners insurance coverage! Never had a…read moreproblem with State Farm.

Grace is simply the best insurance agent I have ever worked with. She is focused and friendly and…read moregets things done efficiently and effectively!