I call and call to renew a policy. I get the corporate answering service. 15 minutes so far then I…read moream forwarded to somebody another 15 minutes. Then I'm told they can't renew my policy I need to talk to Claudia. The system then reverts back to what I started with, and have a tough time eventually get into Claudia.

I was a customer for over 10 years. Terrible customer service from after hours agents and terrible…read morecommunication skills from this office. I will never go with Allstate insurance again.

DO NOT PURCHASE STATE FARM HOMEOWNER'S INSURANCE…read more I had State Farm Homeowner's Insurance for over 30 years. Although I paid thousands of dollars of premiums during that time, I had very few claims. The total amount of all of my claims was under $10,000 for 30 years plus! And they rarely paid anything on a claim, there was always a reason they couldn't cover it. For example, I had my electric scooter stolen, and because the scooter went 2 miles per hour over the type they would cover, they wouldn't cover it. I had an $11,000 plumbing job because of root intrusion into the pipes in my yard but they don't cover that. There is a far more extensive list of what they don't cover than what they do. But I found all of this out the hard way. In 2016 I filed a claim on that plumbing disaster which was denied, and a few months later I had all the property in my car stolen out of it and they covered that. I received under $5000 for that. But because I filed two claims within a six month period, whether they covered it or not, without any warning they canceled my homeowner's insurance policy. After 30 years. And the agent that I have had all of that time did not go to bat for me in any way shape or form. Because my house was built in 1935 I am quite sure that they figured at some point I might actually use my insurance with a loss that they might have to cover so just got rid of me the first chance they got. If you don't have homeowner's insurance your mortgage company can call in their loan, or make you purchase their insurance that is exorbitantly expensive. This puts you into a position where in order to find a new insurer, you are at the mercy of what they require you to do in order to 'qualify" for their insurance. For example, my roof does not leak, shows no signs of a propensity to do so, but I have to purchase a $15-20K roof in order to qualify for another homeowner's policy. My house has normal paint fading, but I have to paint my house. You get the picture. They want to reduce every risk they might have to cover before they will cover you. I filed a claim with the California Insurance Commissioner and found that they can't make an insurance company do anything. So - a word to the wise. Don't purchase State Farm Insurance. They have no loyalty or integrity in serving their long term customers, and if you actually file a claim with this company be prepared to lose this insurance regardless of your own loyalty toward them. It's a one way street. I recently changed to AAA Insurance, and from the onset I have received more customer service than in all the years I was with State Farm.

Richard took extraordinary care of my father in finding the right medicare supplement &…read moreprescription plan. He patiently took the time to look into a number of alternative options and applied my father's unique medical conditions to help us come to a decision. Richard, my entire family is beyond grateful to you for your time and your care. We look forward to working with you for all other life and health insurance needs in the future.

I am eligible for Medicare 01/01/21 (no hormones, senior discount and Medicare - what more could a…read morewoman want?) and at first was overwhelmed by the process. But my friend recommended me to Manfred Luedge at HealthMarkets. Mr Luedge ROCKS!!! He is so knowledgeable about all the plans, what they cost, what they provide, what to look for and even all of the caveats when choosing a plan. From the moment I met him, I knew this was the insurance guy for me. He evaluated my personal choices, finances, and usual and customary medical care and explained what each choice would involve. The friend that referred me has her own business so pays for her own insurance and she is happy with her plan. So, what ever type of health insurance you need, contact Manfred at HealthMarkets.com. You will be happy you did.

Worst agent at State Farm. Has mishandled our home insurance for two years. Now State Farm decided…read moreto not renew our fire insurance and Preeti was completely incompetent during the process of getting on the state FAIR plan and state farm liability only. First she didn't mention that FAIR charges a 3.5% transaction fee if you use a CC to pay( which is required in advance before moving to state farm covering liability. Then she bait and switched the pricing quoted for liability insurance. In the end the State Farm portion of the policy was 40% higher than the quote. I am now looking at taking my complete State Farm book of insurance to a different company. All because this agent is in completely over her head.

I went to State Farm to consult on a life insurance policy. I was helped by Maria Olivo who…read moreprovided excellent customer service. She went over all my options and explained how it benefits me and my family to have the policy. I signed a policy for my self and also for my daughter. I recommend Maria to anyone who is looking for insurance service.

Dwight is a gentleman with excellent follow through. He is always working to maximize my return…read morewith the best product he can find. I highly recommend him for all insurance needs.

If I could give Dwight 10 stars for excellent service I would. He has not only helped myself and my…read morefamily with a myriad of issues and insurances but his prices always beat even the super low priced competiters.

Without a doubt the best insurance broker I've dealt with in many years…read more Thank you for all you've done for our family. WG

Justin has always been a rockstar of an insurance agent. Recently my mom's car was vandalized and…read morehe helped us get the claim started with who to call. When the car rental Hertz was extremely rude to my mother he helped get it set up to get a rental from Enterprise. This is not the only time Justin has been great. When my wife and I were getting married we hired a guitarist to play at our wedding. The night before he backed out. I called Justin and he was there the next day playing. That is a dedicated insurance agent.

I worked with Colin for my insurance needs. I appreciated the service, answering questions I had…read moreand the staff at Lydia's office. I would highly recommend!

AVOID THIS INCOMPETENT OFFICE! They failed to renew my FEMA flood policy as they had agreed to and…read morethe lapse caused the policy to expire. I tried to reactivate the policy, however FEMA will not honor the Annual Increase Cap Discount. My annual premium went up $3,732 because of their incompetence!

Theresa help me today with my monthly payments for my car insurance. She explained everything…read moreclearly helped me understand all my benefits and gave me exceptional care. It takes a lot of me to understand things, and she made it to where I was able to understand all of my benefits, she took the time. I really love the customer service at the Capitola site always quick lines always move fast

Came in today around 10 AM greeted by Veronica who was extremely irritated to be working on a…read moreSaturday. She confirmed that it was going to be an extremely long wait because of the skeleton staff! I mean, who says that?'!?!? In the meantime, I sat for five minutes and was called to get help with a transfer title by Jessica, who was super nice and very helpful. Veronica also was not very nice to Jessica when she came in. Veronica girl maybe not work on weekends maybe be a little bit happier with your job and be a little bit more kinder to the customers that walk-in it wouldn't hurt to smile once in a while, girl!