Did a one-night stay here for work. The staff was the highlight--super friendly and accommodating. I was even able to check in early, which was a huge help. My first room was clean and the front desk even called to make sure everything was okay (nice touch). The downside was the temperature. The room was uncomfortably warm, and after hours of trying to cool it down, I finally asked the front desk. They immediately moved me to a Jr. Suite to make up for it--which I really appreciated. The suite was spacious and had a microwave, but no fridge (even though there was an empty space clearly meant for one). My first room had neither, so keep that in mind if you're traveling with leftovers or snacks. The AC in the suite seemed better at first, but the room had a weird smell and by the middle of the night, it was back to being too warm no matter how low I set it. On the plus side, the bed and pillows were really comfortable, and the location is close to everything you'd want. On the downside, the "continental breakfast" was basically nonexistent, so definitely don't book this place for that. Overall, I'd maybe stay again if the AC issue gets fixed, because the staff and location do make up for a lot. read more

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3 pillows on the bed, they went all out with 2 towels in the bathroom. Mold in a couple places in the walls of the shower. Ohhh if you have long thick hair, the water pressure is so low,it takes forever to wash your hair. No water pressure. read more

State House Inn - Mold growing - Hotels Near Me - Springfield, Illinois

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Anti-Black manager - hotel's comments claiming, "I was yeling" caused me to lose a job. Refused to de-escalate. -Edited to address the manager's response to my initial posting. Manager claims they tried to assist me professionally. Yet, threatened to call the police because my voice got slightly loud? There was an entire lobby full of people I work with. The way you behaved, they really thought I was the initiator, but your video shows exactly what happened. Being a business I hope you are able to show why I'm false. Just because you make a claim doesn't mean it is an accurate depiction of events as they have enfolded in real time. Manager is not explaining how when he made this assertion I began whispering. He refused to continue speaking with me. After 1 perceived slight. The manager who couldn't be bothered to give me his name dismissed me. Sir, please note I am being detailed in effort for you to retract your statement to my former employer, since you are listed as a reason for the damage I'm going to experience from the lack of income. I want you to be advised I intend to use anything you say as proof of your campaign to defame me by not correcting yourself through the proper channels. This wasn't just a bad experience it was life changing for me. Does Aarti know you're making these bad decisions? Video shows manager coralling me to an area away from the front desk. I have 3 bags with me at this time. Manager had created this situation where it would be difficult for me to complete any request he made. With 3 bags and the hotel's key card in my possession, how is it possible to leave quickly? The manager could address the content of this message point by point, but since they don't appreciate the people trying to give them business, they're going to post some auto-generated response that absolutely disregards the events that occured, as they occured, and why they occured. You are new at this. You should love that people are trying to embrace you. I even know some Hindi. The other woman at least recognized that I was extending to her goodwill. Sir, you and your other teammate don't have her friendliness. She is someone who can do this work. You and the other person treat people like you yourself are so frightened. Whatever it is that you are feeling. It's not normal for this work. This is not something that anyone can control. That's why it's so baffaling that you think you need to "do" so much! Hope Aarti Patel is happy with how much money you are going to lose for him manager. Guess who gives money to Aarti manager? People like me. A 2.1 star rating on Yelp is pretty bad news. Your real job is to help Aarti Patel make money. All the dumb stuff you're doing is absolutely worthless. You should try engaging with your guests. Some would stay with you for decades. Yet you don't realize how to illicit this type of loyalty. Evernell does. People would book rooms just to hear her voice in the morning. That's how it really works. You should 100% step aside and let Evernell save this place for you. The woman who works the night shift occasionally actually is an accountant. Cheap labor makes cheap things. This place is in an excellent location. Owners of this hotel have obviously relied on that fact instead of putting money into it. Right owners this thing becomes Wonder Bread. Unfortunately, it's just another pop-up sucking some dollars out of people. Threating black staff, black guests, and doing fine! Sorry Evernell for them trying to bully you every day. That's what is normal I guess. - End Edit Evernell was amazing! The manager and staff working from 6-11 are absolutely irritating. Need a key card? Expect to also deal with check out. Question about nearest store, pharmacy, hospital? Expect blank stares and questions about check out, or something else you didn't ask about. I seriously thought they are using slave labor. Tried to express my frustration about not having requests acknowledged to the manager. As I explained my feelings on the several days of interacting with his staffer, he interrupted me to ask my room number. I ask him to please allow me to finish my statement. Because I'm a Black, when my voice modulated upwards. He immediately says I'm yelling. Tells me to leave the establishment. He threatened me with the POLICE. This was a ploy to direct the narrative. He then corraled me away from the front desk and into an adjacent sitting area. Since I was checking out, I had my bags. Me and my bags. We are navigating this and the manager thinks this is acceptable? The manager is running some type of campaign against Evernell who is beloved by all guests. Multiple people spoke about how her helpfulness and usefulness. read more

Hell no. Anti-Black trash. Each interaction was an interrogation. Tried using a Hindi phrase I knew to break the ice. It worked with one person. Manager and woman with glasses acted like they were on StarQuest. Beings from another planet who are approximating something their planet has studied from afar. They believe in a reality that is REAL, but it's not REAL in a way that's possible for them to conceive. A sure sign that someone is trash to me is when during a "discussion," instead of the content of a statement they'll address the perceived volume. The manager did this to me. A Dunkin Donuts manager recently did this to me. Both refused to speak further after 1 perceived misstep. It is absolutely a slap in the face that after all I do for this man and this woman to be here and work here, they can't be considerate of my time at all?. Guess what? They asked I not return. A 2.1 star hotel added the nail in the coffin to my jobs. What terrible people. Terrible not because of race. Indian people, the land, it's culture is absolutely a gem. I enjoy it's rich history and flavorful foods. I went out of the way to not only learn how to say things but also continued to practice the little I knew. Terrible because, w/e life threw at them they refuse to intergrate with the people in that hotel that make them great. Their staff. Beyond them getting me fired because of their weirdo antics at checkout, the hotel is a rathole. Those who travel extensively know better to set high expectations from something at this price. Most likely it's cost you somehow. Their anti-blackness surely contributd to me losing my job as well as future work. Search any hotel review section for how they treat Black people at State House Inn. Stay strong yall. read more

Horrible experience. Checked in and the first room we were given looked like a murder scene. Dirty hand marks all over the walls. What looked like red polish (hopefully not blood) in the shower, toilet was clogged. Disgusting.. gave us a second room and it was better but again, dirty hand marks all over the walls and ceiling. Do they even clean? The ac/heat works when it feels like working. Terrible stay and disgusting room. The entrance area looks nice but once you get past the lobby, it's terrible. read more

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I've been here quite a few times since the new job last year and have never had an issue UNTIL the his stop Room 608 heat doesn't work and I found it not as clean as it should be. This really disappointed me because I've always experienced quality people and the beds have always been nice to my back When I say dirty room I'm talking about a used bar of soap sitting at the bathroom sink and a dried up substance on the night stand And it was 27' over night with the heat exchanger blowing cold air And while attempting to check out no one at the front desk. I stood there for 10 minutes without anyone coming to assist me. Finally someone doing other hotel duties assisted me. C mon guys I know you can do much better read more

DO NOT STAY HERE I am really shocked they are allowed to operate with a hotel license , the rooms are filthy everything is broke and worn down , the white tile is black with dirt and the best part is there was no AC first room was 84 second room was 79 . Everything smells damp and moldy , I would be terrified to see what a black light showed. I left without staying. Please take this warning and pick a different hotel . read more

Stayed for 3 nights; the location to hospitals and downtown is great. Hotel lobby is beautiful. The room did not have a working entry light and only one light worked in the bathroom so getting ready was dark. The hall floors were never cleaned the entire time I stayed. Bed was comfortable and I never heard noise from other parts of the hotel. Jonah at the front desk was by far the best staff member and seemed the most concerned with the stays. read more

DO NOT STAY HERE! Dirty! Sticky floors! Unprofessional! Staff housekeeping were loud at night (knocking on doors and yelling "housekeeping" at midnight). I was very startled and nervous that something criminal/dangerous was happening with how loud staff was so late at night. The phone in my room did not work so I couldn't call down to ask the desk what was happening. They were not answering from my cell phone either! When I asked the next morning they said they were short staffed and sold out so had to do housekeeping at midnight. I've never seen anything like that! Needless to say I did not sleep much because I was scared! We will never stay there again! read more

Gross hotel. Stained comforter, peeling paint, dirty bathroom floors. Thin walls. Only plus side is the easy parking.

The hotel had horrible accommodations. My room did not have an adjustable thermostats, therefore had no heat. The front desk said they would bring blankets up in 10-15 min since no one could fix it at that time. After 30 minutes I had to call again and then I had to find them after another 15 min. I had one working lamp in the room. The others had no light bulbs. I was told that they would be taken care of the next day. Neither the thermostat or the bulbs were taken care of. They were supposed to have a breakfast. The first day they had nothing. They provided something the second day after complaints. The place was not very clean. The hallways smelled like pot. I will never stay there again. read more

This hotel was very disappointing. Their location is great, a block from the state house. Their pricing was reasonable compared with others nearby. But you get what you pay for. We did want a reasonable hotel, but there were three big events in Springfield that weekend. All of the better hotels were either booked or were priced above my limit. Let's start with deceptive advertising. The rooms are advertised as having a refrigerator. When we checked in, we found out they were only in suites, and we reserved a king room. The hotel needs to be cleaner. Our bathroom was dirty. There was an empty roll of toilet paper on the holder. They offer amenities like shampoo, etc. I don't know if they provide wet naps or if the prior occupant left them, but they were wet and disgusting. We did go for their breakfast on our first morning. The tables were unclean. There also needed to be more choice. While this is an included buffet, this is the first time I've seen one so empty. That is the long and the short of it. While we had a great time in Springfield and plan to return, this hotel is not on our list. read more

We stayed at State House INN on 2/12 for one night. Room was clean. That the pro! Staff very nice and helpful. The HVAC was blowing out cold air. The room was freezing. We could not fix it. We asked the front desk for extra blankets. Lady at the front desk came to the room to check the heat then told they were having HVAC problems, and she could try to find us a room with heat! We were ok in bed with 2 blankets. We went down the stays from breakfast the next morning and no breakfast because cook was sick. No plan B. was it too hard to put out muffins somehting! We been in hotel where the night shift will start the breakfast. Terrible hotel. The are under new management as of 2/13. Why not shut it down and reopen when it's fixed up read more

Have a room ready at check-in time when you have a reservation. Check in is at 3. I arrived at 6:45. After a three hour drive the last thing you want to hear from the manager is that room is not ready. If this is a sign of how the next couple of days at this hotel are going to go, I'm in for a rough time. Update: got a room. Only a 40 min wait. Wrong beds but I'm not going to argue at this point. read more

check-in process did not go smoothly. No breakfast served even though I had called to confirm that there would be.

It was clearly recently remodeled - so things generally looked nice. That's about where the positives end. Man, this place was dirty. We were informed on checkin that the rooms aren't serviced every day - that if we needed anything, they would provide it. That usually isn't an issue, as I don't tend to like my room cleaned every day - but the turnover cleaning left a lot to be desired. There was still food in the fridge, the floormat was soaking wet on the side of the shower, there were minimal towels... the room even had 2 burned out lights (including the main entry light) that we reported. Those never got fixed. We never did get our coffee cups stocked. The piles of dirty laundry (bedding and towels) all up and down the hall were a fixture for the first day and a half of our stay - though they eventually were cleaned up. The pile of trash by the ice machine, however - that remained there the entire time. This is the second time we've stayed in Springfield, and neither experience was all that great. Starting to think that town just doesn't do hotels very well. read more

This place is very misleading! Where do I even start?? So....I came here with my husband on a business trip...the pictures on the website make this hotel seem immaculate! The parking lot is small and cramped, the courtyard (that seemed spacious online) is very small and consists of 2 tables and no umbrellas (umbrellas were in the pics online)....as soon as we walked towards the hotel, there's someone outside smoking a cigarette....we go inside to check in at the front desk and there were 2 women at the computer trying to fix something....they greeted us hello but never asked how they could help us! So after standing there looking stupid for a few minutes, the lady, who was smoking a cigarette outside as we were walking up, went behind the desk and said she could check us in. We didn't know she was an employee because no one wears a uniform....just regular street clothes...which is crazy to me because I'd expect the workers to look more professional, given this is supposed to be a high end hotel. But anyway, we had a problem checking in from the very beginning. We booked through Expedia so it turned out to be an issue on their end....but that's another story for another day. The real problems didn't start until the next day (we booked our room for 2 nights). Around 9:30a I hear housekeeping knocking on doors seeing if people needed their rooms cleaned....I was expecting them to come to my room because we definitely needed more towels so I waited patiently....housekeeping never came to my room. However, around 11:00a, a woman knocked on my door asking me if I was checking out today...I told her no. Then, this is where it gets CRAZY......around 1:00p or so, someone knocked on my door and I asked who it was and they didn't say anything.....so I get up and look through the peephole and see a woman looking like she was about to open the door.....so I hurried up and opened the door and there's this woman standing there looking confused...she had her suitcase and travel bag with a key to my room! She asked me if 708 (the room I was in) was my room and I told her yes and she said she literally just paid for a room and they gave her a key for 708 I immediately went downstairs to the front desk (the woman came too) and asked why a key was given for my room when I wasn't checked out......well apparently in the computer I was checked out! Now this was the same lady who checked us in literally 12 hours or so before and you mean to tell me she doesn't know how I ended up being checked out in the computer when we checked in for 2 nights???? Housekeeping never came to my room so how did they figure the room was cleaned and ready for a new guest?? Overall, I'm very disappointed with this hotel. You'd think because it's literally across from Capitol Hill that you'd be getting a top tier experience! The hallways are dim and dingy, the carpets make the hallway smell like mildew and kind of moldy, the staff aren't very professional, they smoke cigarettes outside where the guest can see instead of somewhere out of sight, the telephone in our room was very dusty and hadn't been wiped down, there were a couple strands of hair on the bedspread and in the bathtub...I could go on but I think you get the point. Don't come here....you'd be better off at the Hampton Inn. read more

State House Inn - View from my room - Hotels Near Me - Springfield, Illinois

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Briefly, we stayed for 2 nights with no heat, broken elevators, and lots of little things. Here is the longer version. Checked in to a room on the 2nd floor. Good thing we were only on the second floor, because the elevators don't work. Walked in to the room to find the thermostat was being worked on with tools and equipment scattered about. Temp in room was 59 F. We were moved to the room next door. The keycard mechanism was very annoying. One card wouldn't open the door at all, and the other worked about one in ten tries. No heat in that room either. Called to ask about the heat. They didn't know what was wrong or when it would be fixed, but everyone was complaining. The toilet in our room had fecal remnants sitting in brown poo water. The coffee maker had gross old discolored water in the reservoir. We were in a hurry and didn't have time to change rooms again. Got back to the hotel later. Called the front desk repeatedly to ask for extra blankets, but the calls were sent to a full voicemail. Walked down to front desk, they said they would send it right up. An hour later, had to go back down. Understandably, it got lost in the shuffle because no one had heat in the middle of winter and everyone was complaining and needing help. They were apologetic and brought up the blanket a few minutes later. The last morning (still no heat by the way), there was no coffee and no breakfast served. Plus the morning front desk worker didn't show up. They were supposed to be there at 7am, but still no one there at 10:30 when we left. The guy that was there couldn't use the computer system. Tried to buy a snack from their shop, and the guy had no way to ring it up. He just gave it to us. I will say that although the workers were friendly and as helpful as they could be given their situation, none of them wear a uniform or a name tag. They are in street clothes and usually congregate in the customer areas rather than behind the desk. One lady did have the usual business casual attire, but everyone else was in street clothes. It is just confusing when you can't tell the customers from the workers. I feel bad for them because it isn't their fault the building is falling apart, but they have to deal with everyone yelling at them. I had been here several times between 2014-2017. This place used to be nice. It is not the same at all. read more

This place ruined my wedding night. I booked this place simply because I work at the Capitol and it was close enough that we didn't have to travel far for pictures there. I figured if it was good enough to be titled the State House Inn that it would be a decent stay. I had booked 2 rooms Friday and three room's Saturday for my wedding party to stay. My husband and the groomsmen stayed there Friday, I did not. Their experience was as follows. They had to move rooms twice due to the air conditioning not working. My 15 year old son while standing outside was asked for cigarettes, weed, and one person even asked him if they could stay in his room because his girlfriend kicked him out. When he went back to his room there were 4 men with ski masks standing in the hallway outside of his room. Thankfully nothing happened. Saturday, my wedding day. We arrived at the hotel around 11:30 only to first be greeted with the fact that they gave my room to someone else because their air wasn't working. I graciously accepted another room because we were exhausted. We get to our room and there is no air and it's over 80 degrees in there. So, I go back down to the front desk and let them know and they move me to another room. That room same thing , no air. This time I called and the front desk tried to help me reset to AC unit in the room but that didn't work. So , we moved again... same thing. On to room 4 of the night , no AC . Not only did the air not work, the controls were dangling from the wall. Thankfully, there was a shift change and the replacement was much more helpful, she attempted to get us a fan but it was too big. She came to the room herself and reset the thermostat and it actually started to work. Once we finally get settled it's after 2AM and we just want to take a shower and the tub wasn't draining so I got to stand in my husband's dirty water. I booked through Expedia and they were mostly helpful getting my money back for one room. The hotel wouldn't give me my money back for the other rooms. read more

If I could give a 4.5, I would! We went down for our 2 year anniversary since neither of us had been in a while and we wanted to go somewhere close but still interesting. We arrived much later than planned (around midnight) and we're able to check in without any issue. The room was great! You could tell it had been renovated with everything looking fresh and up to date. The bed was extremely comfortable and the bathroom was extremely spacious. However, the only 2 issues I had were in the room. There were 3 different shampoo and conditioner options from the hotel, which is awesome because most give you one option but everyone has different hair needs. However, there was no hand soap. We ended up using body wash for our hands, which we did provide ourself since there wasn't any body wash given. There also wasn't a mini fridge. A mini fridge may not be a necessity but we had brought a jug of water and had leftovers after our dinner down there, which we ended up having to throw out. Service from the hotel was wonderful though! We had an issue with our key cards but they fixed it no problem. The complimentary breakfast was delicious as well! read more

Clean rooms. Breakfast served here is really good. Lots to choose from. The hotel itself is nice and updated. There was a slight mix up where they gave me a key to someone else's room when I got there and I walked in and saw someone else's bags and walked downstairs and let them know. So that could of been bad if I walked in on someone and I was scared to leave my valuables in the room alone after that. read more

State House Inn - Bathroom - Hotels Near Me - Springfield, Illinois

The rooms had good space but that was about it. We had to move rooms three times. The first room smelled like smoke and the second room was missing a mattress for the pull out couch. The free breakfast wasn't very good either, especially the scrambled eggs. No one was at the front desk most of the time. We would not recommend staying here. read more

Security is very lax, do not leave anything of any value in your room. The General Manager did respond appropriately but just a heads up.

My union local booked rooms in this hotel for a conference last weekend. Honestly I've stayed in better roadside motels that were better. No toilet paper in the room The bed looked like it was made by a toddler. Only one staff member present during peak times (thus a long line) Breakfast was late and ran out of food in minutes Coffee also ran out in minutes One of my keycards didn't work. Frankly it was just inexcusable and unacceptable read more

A decent option in town - good location, convenient parking, clean room. It was quiet when we arrived because the Capitol was not in session. read more

Very sad state of affairs at the State House. I've stayed here 3 times before, starting in 2014. it was truly fun back then, had great style, and I remember it fondly. Today, the hotel is run-down and understaffed. I gave it two stars and not one because the shower was great, the bed was comfy, and the bartender was hilarious. Otherwise, our King Suite had a queen bed. The keys didn't work until we got new ones. There was no soap in the room. 2 towels for three people. No sheets on the pull- out bed, but there was sticky bubble gum on the couch cushions and carpet. Gashes on the bathroom sliding door. Lots of scrapes and chips everywhere. Breakfast was mostly bad. But the coffee was good (Served on a dirty black tablecloth in the hallway.) I put some trash outside our room at 9 on Saturday morning, it was still there at 9 Sunday morning. The front driveway is covered in oil stains. There's always a line at the desk because there's only one person working. The A/C works for a while, then you have to turn it off and back on to get it to work again. No more State House Inn. read more

One of the worst hotels we've ever stayed at. Despite being right across the street from the State Capital, the hotel (and surrounding neighborhood) was very run down. While unfortunate, this hotel is actually a great metaphor for the state of the Illinois economy.... Once flourishing, but now clearly struggling. The hotel hallways were dark and grungy, the room was ok, but the sinks and bathtub/shower drains were clogged and took more than 5 minutes to drain the water. The view from our 3rd floor window was concerning; for obvious reasons we kept the curtains closed, and were grateful that our car was still there the next morning. Lastly, the complimentary breakfast was just wrong. I understand taking precautions during the CV-19 pandemic, but to give your guests a paper bag containing a Gogurt tube, a children's applesauce (squeeze type) and a granola bar... you would have been better off simply providing directions to the nearest IHOP. read more

State House Inn - The view from our 3rd floor window. - Hotels Near Me - Springfield, Illinois

They cancelled reservations without telling anyone. This place sucks. They have no housekeeping. One room in our had no pillows. Suite had no hot water. Smallest bars of soap ever. Not even real apologies. Do not stay there. read more

Extremely bad experience. Stayed one night at government rate. Given folio for government rate. Credit card pull was nearly double the amount on the receipt. Several calls to the hotel number on the website sent me offsite. A YP.com search finally found got me the actual phone number. The person who answered my call said only the hotel manager can correct the problem. Hotel manager does not answer. His VM says it's full to try again. Stay away. read more

This place has bed bugs, it is dirty and the staff is non-existent. My electronic key didn't work multiple times and had to wait for 15+ minutes to get a new one made. When the staff finally came to the front desk and got it made they did not ask for an ID or anything just asked what room I needed a key for and programed it. I could have asked for a key to any room, and they would have given it to me no questions asked. This is the only review of a hotel that I have ever left, and I travel for business regularly. I am currently writing this review at 1:15AM because I kept feeling bugs crawling on me while I was trying to get to sleep. I have a flight to catch in a few hours out of St. Louis and can not wait to get out of this place. Do yourself a favor and DO NOT STAY HERE!! read more

PET FRIENDLY!! So often a hotel claims to be pet friendly, but then you are given a disgusting room that is smelly and one step above a kennel. NOT HERE! State House Inn truly caters to pet owners. Their rooms are clean and comfortable. They have green areas for dogs to walk, along with disposal areas for their waste. State House Inn has a staff is amazing! I will stay here on all of my trips to Springfield regardless is I am alone or with my pet. read more

I have never given a hotel 1 star but this was warrented. The highlight was the bartender. She was nice and poured a good drink. First we checked in at 5:30 and they apparently did not have a king room available. We booked in Sept. Robert offered us a queen suite and gave us a discount. We were tired, hot and just wanted a room. This is a suite ..... separate sitting area and bedroom. 1 garbage can for the whole space!! Fridge was stinky and carpet not vacuumed in some places. The worst part...took a shower and walked barefoot from shower to the bed and feet got black from the dirty carpet!! My wife also stepped in something sticky and hair from the carpet stuck to her feet. So nasty!! Makes you wonder what else was not cleaned. On the website shows Top Hat bar and that they serve bar bites. Bar area nothing special and food you have to order in the breakfast room space from some random "restaurant". Nothing on the menu appealed to us. Weird set up. We have stayed at all types of hotels and this one left alot to be desired and the website does not accuratly describe the hotel at all. Do not stay here if you like clean. Very disappointed. read more

Great price and location for a winter visit. Clean and remodeled. Room was good size but older no fridge, smaller tv etc. Cleaning crew took all the towels and didn't replace, no vending machines either so not a great place but comfortable bed, hot shower. Good breakfast and polite staff. Again it was deal for us and right downtown, no real complaints but I'd like something a touch nicer next time. read more

This was the worst hotel I've ever stayed at. The only thing renovated is the lobby - the rooms are uncomfortable and sterile. The rest of the hotel is dilapidated. The worst thing was the pillows- I think they just bought stuffing from Joann fabrics and put it in a pillow case. Last night one room was literally holding a rock concert at midnight and moving furniture and the front desk did little to control it. Do yourself a favor and stay somewhere else. read more

HORRIBLE. DO NOT STAY HERE OR BOOK WITH EXPEDIA. Check in at 3. Told room was not clean. Would be 1 hour at latest. 4pm- nope just a few minutes longer is what we were told. 5pm- another 1/2 hour to hour. Explained we had concert tickets at state fair. We were told to go and have a good time, our room would be ready once we got back. Arrived after the concert- sorry no rooms available. They said they had to cancel our room. Even though I had a reservation. Was told we would get a refund on Monday- no refund. They won't answer their phone. Expedia will not give us a refund because they can not get in touch with hotel to get confirmation that we didn't actually get our room. UNACCEPTABLE. We were stranded in downtown Springfield. I will not stop until I get our refund. Sad thing is- there is several others who encountered the exact situation. Update- we finally got our refund on 08-23-24 after contacting BBB. read more

Things were stolen from our room. They took the dirty towels along with some of our stuff. They didn't even leave us clean towels. We reported twice to the front desk and the manger has still not called us back. I had hoped to at least get a am I'm so sorry this happened to you response. We had to call the police and leave this review . We have stayed all over the United States and have never had anything like this happen . Sad that this happened in my hometown. read more

The State House is a gem of a spot in downtown Springfield. We had the Mary Todd Suite and it was perfect for our needs, large spacious rooms and Jonathon at the front desk is an excellent front house man and concierge. This is my new spot in the state capital. read more

Staff was excellent, professional, and helpful, including front desk, bartender, cleaning. Rooms and lounges clean and inviting. Breakfast okay. 11:00 check-out. read more

I was staying at this place for 7 days . I had no refrigerator and no microwave in my room. I went to front desk and the lady working on Saturday at 2pm on 7/30. Told me no we don't have any. Without even looking around. So I asked her can you at least check first to see if you have any. Then she says we may have some tomorrow. I had to beg her to call the housekeeper. Can you imagine being in a hotel with no fridge and no microwave for one week!! read more

We reserved a suite at the state house. It had not been cleaned. We asked for a different room. It had not been cleaned. We left. read more

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