Been coming here for 5 years and I'm officially done. This place has gone completely downhill. The…read morecashiers are young, rude, clueless, and act like helping customers is the biggest inconvenience in the world. Half the time they're standing around talking while customers wait forever. The phone service is an absolute joke. You get put on hold for 20-30 minutes just to ask a simple question, and then they come back with an attitude like YOU bothered THEM. The pharmacist acts overwhelmed and disorganized constantly, also a rude dick. Prescriptions are never ready when they say they will be, nobody communicates with each other, and every visit turns into unnecessary stress. What happened to professionalism? This is a pharmacy, not a high school hangout spot. The staff acts annoyed anytime someone asks a question, and the customer service is honestly embarrassing. I've had better experiences at busy chain pharmacies than this so-called "friendly neighborhood pharmacy." Honestly, I'm switching to CVS. It's closer, faster, and at least when employees have attitudes there, management actually steps in and fixes it. Here, the bad attitudes are apparently encouraged because nobody does anything about it. And CVS calls you to tell them they have your medications and then call you when they're ready. Here, you have call them. You wonder why you're losing business? This is exactly why. The ownership changes constantly, employees don't care, and the whole place feels poorly managed. I give this place maybe 3 more years before it either gets sold again or shuts down completely. You'd think they'd read these and take them into account and learn from them, but NO! they think they're doing you a favor. We're right, you're wrong. What do you expect on Staten Island? This is why mom and pop businesses are going under and everyone would rather shop online just not to hear people's attitudes. Keep having this mindset. They're also only kind to you if they know you personally, if they don't know you they don't care. I get a mild low dose benzo, but because this is Staten Island, junkies galore!, they just lump everybody into the same category. As long as your bottle has the orange label on it, you're going to be treated just the same as anyone who picks up Oxycontin. I especially don't have to tell them what my medical diagnosis is. I wasn't aware they were my physician. I could go on and on and on. One last thing: imagine dreading having to call this place because the nasty heifer that answers the phone, only a cashier btw, always asks you what you're looking for while smacking her gum. Rude much? I'm looking for your mother, whatever the doctor sent, you got my name, you see the prescriptions, why are you asking me. A joke. She isn't the owner, the pharmacist, and i'm sure i'm not the only one who has complained about her, yet, she's still there. This place will never do better, so don't waste your time. It's a shame. I support small businesses, but unfortunately, a lot of small businesses, especially on Staten Island, don't care. I guess because they're just miserable and arrogant to begin with and feel as if they got it like that and they're entitled to be a jerkoff because they're having a bad day. Imagine if we all did that because they're the only one'sallowed to have a bad day. I've worked in retail, personal stays personal, and most of all, the customer is always right. Do better. but you're not going to. Go to CVS, Walgreens, don't go through nonsense and get upset by these people just to get a medication.

Rude & unaccommodating. I spoke to two different people in this place attempting to get a…read moreprescription transferred. The first young lady, had me on hold excessively then sent me on a wild goose chase calling the other pharmacy for no reason. When I called back she was just as clueless when I asked her more questions on getting this taken care of. Another person, a man, then got on the phone & was outright rude. It's unfortunate that my attempt to support small & local business was met with such apathy, but I can see why places like this are going under. It's unfortunate, because the big chains cannot really compare to a family business that's run properly.

Both BBRx branches are clean and well-stocked. Whenever my aunt or mom goes to get their meds, the…read morebilingual staff patiently answers all of their questions. Also, I really appreciate that they call you when your medications are ready.

The Pharmacy workers here at the back are very helpful and they are all Bilingual (English and…read moreChinese) so communication wouldn't be a big problem. I haven't had any problem yet with the digital transfer from my clinic to BBRX Pharmacy. Normally they give small gifts depending on what prescription you are prescribed. Also for each prescription they will give you this prescription receipt sticker ($1 worth) to use in their Pharmacy. They also have an UPS Access Point here which is very convenient for the community!

nice pharmacy without circus of walgreens and the horror of cvs. Great pharmacist and staffread more

I used to have all my prescriptions sent to a big chain pharmacy (rhymes with light-paid) but will…read morenow start utilizing this place. Nothing against the pharmacists at the other place, but the store shelves are so empty (like Walking Dead level empty) and the air unit hasn't been fixed in forever. I start sweating every time I go in. I hope the staff there finds good jobs elsewhere. Oops, this was about the 95th St pharmacy. So they've been open only for about a year but they seem to know their stuff. Transferring my prescriptions was a breeze, and the staff there are great. I get calls whenever my medications are ready. Most notably, I saw the staff treat an elderly customer with kindness and patience. It's places like this that make me love this neighborhood, and people like the ones who work here proud to support the growing Arabic community in Bay Ridge/Fort Hamilton.

Really happy I found this pharmacy!! They had everything I needed and pharmacist was very nice and…read moreexplained my medicines to me!!

I was seen at Skycare Pharmacy at Jewett ave. and Forest Ave. in Staten Island yesterday for a…read moreCOVID test. There were no lines and the staff could not have been more accommodating and helpful. They gave me the paperwork I needed for my job and gave me 2 packs of free cough drops. I hated to have to go there.....but so glad I did. What a great pharmacy!! Janet Padovano

I've used SkyCare pharmacy for a while now and I love their customer service. Every-time I need a…read moreprescription they go above and beyond to have it delivered to me the same day. I can't complain at all. Better the. Using cvs and Walgreens and all big pharma that the only thing they care is money and not the patients/customers.

Gigi is always welcoming and fully knowledgeable about my medications . Gigi even stepped in when…read moremy dr wrote the wrong medication . Gigi caught it before being dispensed ,... this pharmacy is the only one I feel comfortable filling my prescriptions .

Best pharmacy on the island!!hands down They have the best…read morecustomer service Prescriptions are always ready on time, they carry a wide variety of European products and pets medications as well

With so many different pharmacy choices around NYC, why would you pick Best RX? Here's my story…read more dun-dun... There is a global manufacturer backlog/backorder on several medications. CVS, Walgreens, ShopRite, no one can get this. Not even a local compound pharmacy can create the concoction so what do you do? Look online? (nope!), ask your doctor for a substitute? (nope!) Go to Best RX. To my surprise, Best RX was able to get it. Now it makes sense why the pharm is called BEST.

You can improve by replacing all of the workers, techs & pharmacists. The staff is beyond rude,…read moreunprofessional especially for pharmacists, who are health care professionals like myself. At first I thought it was just the techs, but they are picking up that awful behavior from actual pharmacists. Not only do they not know how to be respectful to their customers/ patients, but there is a huge language barrier. The entire staff does not understand English well or how to communicate, and then they become frustrated with you as if it's your fault and give you extreme attitude. I am already very sick and dealing with enough. I don't need the pharmacist to abruptly pull the phone out of the techs hand because he could not pronounce or tell me what medicine I received a text about and then have her assume I'm talking about a completely different medication with such nastiness and aggression. I only have 2 meds that I get at this particular pharmacy and my doctor made an error twice now, and sent my injections to them instead of CVS. I asked the pharmacist, who did not introduce herself as the pharmacist or her name,(they never do) to please cancel my injections because they must go to cvs for insurance purposes. She was so loud, and aggressive. She began yelling over me when I did not raise my voice and then went on to threaten me ( this was the 2nd time), that if I'm going to get my meds from cvs that I can get the rest of my meds from CVS too, and she will cancel out all my prescriptions and "CVS can deal with getting prior authorizations and filling your meds". I told her that was not what I was asking. I simply need them to cancel the injections and I'll have my doctor send it to CVS. She threatened me again, and said she was " too busy for this bullshit" and slammed the phone down and hung up on me. I called back and was extremely upset and asked to speak to a pharmacist, it was her, and she said I am the pharmacist you just spoke to. I was in shock. How could a health care professional speak to sick patients just trying to get their medicine like this. I told her that I am a PA for many years and would never dare speak to a patient in this manner. Her response was "I don't give a shit that you're a PA, that means nothing to me". Click!

In this day and age of chain pharmacies and impersonal interactions, Basin Drugs on Mill Avenue is…read moresomething truly special. From the moment you walk in, you feel the difference. Vincent, the owner and pharmacist, brings back the feeling of what a neighborhood pharmacy used to be--and should still be. He is kind, patient, and genuinely cares about the people who walk through his door. He takes the time to get to know you, remembers your family, and never makes you feel like just another customer. His staff reflects that same warmth and dedication. Everyone is friendly, attentive, and always willing to help, whether it's answering questions, sorting out prescriptions, or going the extra mile to make things easier. They even offer free delivery, and Vincent will always do his best to make things work for you. They also provide notary services--which you don't realize how important that is until you suddenly need one. That kind of care and personal attention is rare today. Basin Drugs isn't just a pharmacy--it's a place where you feel known, cared for, and valued. Highly recommend supporting this neighborhood gem.

The store is small but well-kept. The staff is friendly and helpful. Vincent is awesome! He helped…read moreme out when Walgreens failed. I get all my annual shots there.