Website said open Sundays. In reality. Closed Would of been nice if they posted correct schedule. Especially on a weekend when it's already slower to transit around town. Wasn't really impressed. Years ago I came here for a note and they charged outrageous prices. And debit only. And doc was in such a hurry did not even ask if I needed anything else. And when I tried to tell him I had something else he tried to tell me can you go make another appointment for that What?? I booked to see you for my knee and a refill and I asked and talked about the refill and you want me to waste time booking another appointment to check my knee pain?? So they can claim one more fee from MSP? Unbelievable But today was semi urgent I did not have a lot of time. Sunday and Monday is what I have to find an option to get referral letter for MRI and ultrasound . So i grudgingly came here "3" clinics later. Those clinics either don't do referral letters (urgent care walk in) or walk in clinics (closed even though google said it was open) read more

I have been seeing Dr, Kevin Sheu for many, many years. He is the best doctor in the city. Actually, he has saved my life by prescribing right medicine at the right time. Thilaka. read more

My appointment was at 9am on Saturday, however, the door was closed at 9am and I waited outside for 15 minutes in winter until the doctor called and asked me came back half hour later as the front desk clerk is not in yet, the doctor is not able to operate without office clerk turns on the system. Later on, the reception arrived and called me to back the office, no one apologized at all. read more

My Doctor is Mr. Frank Canderle, he is the best I for so many years I am very happy with him. But , the front desk when I am there they are fine. every time I call no mater what they put me on hold, never never happened to get responded right away. Being on hold for so long seems to be very normal. read more

Maybe my standards are low but I'm shocked to see the bad reviews here. I stopped in while on vacation from a different country despite being uninsured in the Canadian system they were kind and quick to see me here. I was seen within 40minutes of arriving. The reception staff was kind & Dr.Sheu instantly put me at ease with his honest demeanor. My appointment cost me $170 CAD, again maybe I'm biased but this felt like a deal for immediate care read more

Whenever I call this place I'm on hold for more than 30 minutes. I booked a phone appointment with a doctor and was required to get a blood test. This was a month ago. I finally got a life lab appointment but my lab request that they sent did not print at life labs. They sent me the wrong form. I also told them my address changed a while ago and when I checked the requisite, they never changed it. I now have to wait for another month till my next lab life blood test. read more

You must mentally and physically prepare for the following if you're visiting the Station Square Medical Clinic -the only time you should go there is if you're around the Metrotown area, need to see a doctor and don't have a car to drive to someplace better... -long waits 2+ hrs are not uncommon -if you walk up to the counter the nurses may bark at you by stating the obvious"I can't do anything for you, since you're just a walk in" um.. ok. I just wanted to know where the washroom is. -parking lot limit is 2 hrs max and you may get a ticket (in which case, you can dispute and get the clinic to write you a note... first offence only) -the doctors may misdiagnose you (I usually follow up with my regular doctor) -i had a doctor there write me the wrong prescription -i had a doctor call me with the wrong results -the doctors are very quick, 5 mins max... unless something is seriously wrong with you, then go see the ER and get the hell out of there Pros: -there is a little poster by the wall that teaches you how to stretch while you're in a chair. repeat multiple times :) read more

27/100 DO NOT GO, DO NOT GO!!! If I can save ONE person what I went through today. ** NEGATIVE STARS ** IF YOU HAVE RECEIVED POOR TREATMENT FROM THIS CLINIC OR THIS PARTICULAR DOCTOR PLEASE MESSAGE ME. MY FRIENDS INSIST I FILE A COMPLAINT. To sum it up. I went in there today with a print off from my SDM pharmacist with the list of all the medications I have had filled from them. I felt like I was being interrogated during the "consultation" , as if he was belittling my situation. Dr. Marsh barely glanced at the form and practically threw it back in my face, saying "this consultation is over" . Just before he leaves thre room I say"I don't understand" His reply? "Not my problem." then leaves me alone in the room. I left in such a panic, I broke down on the street. People were asking me if I was okay. I have NEVER had so much problem receiving care in this country, IDK what to do. I am at my wits end. Dr. Marsh, you are an evil, evil man. The way you treated me today, like a second class citizen, a complete POS. When I told him the last person who wrote my prescription was a nurse he looked at me like I was crazy. Actually "confused" is the word that he used. Is he that behind in the times that he does not know that nurse practitioners (NP's) are now writing prescriptions and making lab requests, among other things? You, jaded old man. You should feel ashamed. I went to the walk in clinic for *help* and was instead served a huge *helping* of @ssh0le. Left worse than when I came in and ruined most of my day. edit: No wonder the staff is grumpy, imagine having to work with evil doctors like that!! read more

The service is really bad We went there today Friday december 4 2019 at 11 am and ask to see a doctor she told us you have to wait for one hour after had been waiting for one hour and half She called us and told us You have to come back at 2:30 pm and wait again They have no respect for peoples time I will not recommend it at all They abuse there power because most of there patients are immigrants read more

I am here still waiting to be seen by a doctor. My appointment was at 3:15 and it's now 4:01. Very frustrating!!!! Went and talked to a person at reception and asked how long I have to wait and was told " i do not know, doctor is coming " If you have choice do not go here and waste your time. These people have no respect for your time and will constantly double booking appointments. read more

The doctors in this clinic are horrible. They just go by the clock. They're not really concerned about your health. They're only working for money. The doctor (Dr. Kim) who didn't even pay attention to his patient and just looked in their computer and just typing what you were saying, like he was in a rush or something. So disappointed!!!!!!!!!!!!!! When I also requested for a medication, he didn't even made an effort to put it on a different paper but instead he wrote it on the blood test paper. Saving paper not patient kinda doctor eh? My physician wasn't available at that time, so I have no choice and its closer to home. read more

Today January 30, 2020 Thursday 2 pm time, unnecessary incident happened because of rude and hateful interrogation. Her name is Jensen. And other's lady with blue medical top and paint with head scarf seems Muslim lady but I do not remember name was so rude to me and she said door is open. II recommend Yelp must bring it to the higher management and immediately take actions against these two ladies who are most of the time playing and laughing. Please Yelp make note and complain to their management to remove these two ladies immediately from the clinic. I personally oversee these two ladies are rude and not serving customers in a right manner. So, I repeat again these two ladies must be expelled from joob for good and get them training on management of patients's que. today Mar 25, 2020 at 4:45pm, I had a acute pain and swelling right eye and went in and she was on phone with other patient for 5 minutes. She must get trained properly to deal with the quickly face to face walk-in patient rather than wasting my time being busy with patient on phone. After wasting my 5 minutes, she attended to me and said no walk-in doctor although they are open till 5pm today as changed clinic opening schedule. It is not that way she should attend after 5 minutes I was waiting her to attend to me. Either she has to send school for proper behaviour training or she must be off from the clinic for good. Such a medical receptionist should be hired any more. On top of that, there was no walk-in doctor available then why this clinic had been allowed to do clinic business. No way, rather cancel the clinic operate permit immediately and cancel this clinic for good because we do not require such a clinic any more. read more

The open time for this place is base on doctor's own schedule, they sometimes close early at 8pm if the doctor has to go early. Lots patient come here because it says it close at 9pm online, but they still won't take patient if doctor has to leave early, suggest you call the first. read more

I had the best of intentions on making my 100th review to be a unique and special one. This is but for very different reasons. If I could give this clinic a minus 100 for it's lack of professionalism and rude staff I would do so. I have never really had to beg for anything in my life, but I beg and implore anyone out there who is even considering stepping foot into the place not to. 2 weeks ago was the end of tolerating so-called idiotic medical professionals that simply wear a name tag but don't walk the walk. I have waited 3 to 4 hours to see a doctor only to be berated and talked down to. Dr Shiu and Dr Bopari I think you know who you are. This is a clear case of a medical system that doesn't work and has clearly gone terribly wrong. After waiting this length of time I guess it is asking too much to be treated with dignity, God forbid. These doctors are greedy, overworked, trying to take on more and more patients and then treat you worse than pond scum when they give you 3 or 4 minutes of their precious time. Not everyone is there for a fix or for prescription misuse but you regardless are treated like you are, no matter what the problem is. If that isn't enough to stomach, you have to put up with the attitudes at the front desk. This place has it all. After 5 years of this shit, no more. If anything I will be much more selective now on who I see and where I go. Save both your time and dignity and if you want to save face don't encourage this total loss of customer service or care. There are better out there or at least I hope so. read more

Worst clinic ever Appnt at 415, they called me in at 430 I waited inside room for 30mins or more Appnt doesn't mean anything Best time to come in after lunch between 1-3 read more

Been coming to this clinic since I was a toddler pretty much, mostly at times where getting an appointment with my family doctor wasn't possible due to short notice/unexpected medical concerns because I'm a bit of a hypochondriac. As far as quality of care goes, it really can be a hit or miss. There have been times where they have been very helpful (like the couple of times that I had gotten Dr. Chong), while other times misdiagnosed (such as being given antibiotics for a sore throat from a flu once). Luckily, my mom works in medical research and knew better and didn't pick up the antibiotics for me and instead booked me in to follow up with my family doctor who almost laughed her head off when she heard about what happened, as well as confirmed that my sore throat was from the flu virus. As far as long wait times go, it really depends on the time of the day. It's best to arrive early, like before 10 pm, for shorter wait times. read more

IF YOU ARE THINKING OF GOING TO THIS MEDICAL CLINIC, PLEASE PLEASE PLEASE STOP. My review got really long but it's long for a reason. I went to this medical clinic because this was the only clinic I could go with my limited time. The wait was actually less than 5 mins. BUT THE GOOD THING ENDS HERE. There are some reasons I recommend people to avoid this clinic. 1. Staff at the front desk is VERY VERY VERY rude. She asked me to fill in a form (because it's my first time visiting this clinic). Here is what she said : "Doctor will be ready in 5 mins. so hurry and finish it in 5 mins." She sounded like she's angry or something. WHILE I was filling the form, she kept asking me my personal info such as my phone no. It was really stressful. (BTW she spoke super fast in so unfriendly manner). If she wants me to finish writing this form in 5 mins, why cant she just shut her mouth up and wait? The form I was writing has all the info she needed. Well.. she maybe just so tired and wants to go home. It's close to 8pm already. She's unprofessional for sure, but I can understand how she feels. Plus, she is not the one who will be checking me. So I just try not to care about it 2. The old doctor has NO MANNER and he TOLD ME A WRONG THING. So the reason I came to this clinic was that I wanted a doctor to see my skin rashes. I told this old guy I have skin rashes on my neck and arm and the area is getting bigger. I told him I usually notice the expansion in the mornings and so am doubting if it's because of bed bugs. So he checked my arm without any magnifying glass or that sort of stuffs and said "There is no bite marks, I am pretty sure it's just an allergy. You didn't do anything bad right?" I was like "what do you mean by anything bad...if I know what the bad thing is, i already know why I am getting the rashes..." so I asked him what he meant by "anything bad." His answer? He literally looked down on me and said "What i meant is what I said.. anything bad" So I told him "I dont think so" because well.. how am i supposed to answer this question. then he added "there is a slight chance of (some kind of disease that I dont remember the name)" I asked him what the disease is. He said "google it." then he tried to leave the room. so i told him I started eating honey and if I am allergic to honey. He looked at me and said "Now you started telling me all your personal history. You didn't tell me any when I asked you." Excuse me? He didn't ask me any question regarding my personal history. So by 'when I asked you,' he means "You didn't do anything wrong right?" Seriously? This is not the kind of attitude I expected from a doctor. Anyways, that's all he said. He walked away. I really regret of coming here even though my wait time was only 5 mins and he only saw me for about 5 mins. It was waste of time. I am so sad that this place seem to be in business for a while now. Oh I forgot to mention the most important thing: He laughed at me every time i asked him if my rashes are because of bed bugs. He told me he's pretty sure it's not because of bed bugs and just an allergy. Guess what I found at home that night...... bed bugs!!!!!!!!!!!!!!!!!!!!!! I am so glad that I was able to find the bugs. If I believed him, I would have had more bite marks all over my body. read more

Strongly do not recommend this clinic. Try to avoid coming in here. Many doctors are young, inexperienced and unprofessional. They might not give you the right diagnosis. I came here last week because my neck lymph were enlarged and painful. I came to see Dr. Hung, and first thing he told me that IT COULD BE CANCER before doing any lab tests. Then, he asked me to do a blood test and ultrasound. I was shocked to hear that doctors throw suggestions like cancer carelessly even before the test result. It was very unprofessional. I was worried for a few days and I thought I had cancer. Then, my blood test result came back to be normal. I got called in to review the result with Dr. Hung again, then he still didn't know why my neck was swollen. So, I did ultrasound test. When the result came back, the clinic called me to review result. I booked an appointment at 6:15pm, but they told me Dr. Hung was running late, and I had to wait for 50 min to see a doctor, and the doctor was not even Dr. Hung. It was another doctor, and he even asked me why I was here and did the clinic call me for anything... So I told him that I came here to review my ultrasound result. Then, he basically just read the writings on the lab report to me... And I still don't know why my neck was swollen. I was very upset and disappointed with my experience here. The front desk staff were friendly, but many doctors were young and unprofessional. There are many other clinics near by, try avoid coming here if you can. read more

For professionalism and quality of care, I would give 5 stars. For logistics and some aspects not directly related to care, I would give 2.5 stars. Dr. Sheu was really wonderful and, despite being very busy (see below), took the time to explain things to someone like me going through the Canadian health care system the first time. He found a way to get all the things done that I wanted. No complaints. A heads-up if thinking of attending this clinic ~Nov 2014: It just so happens that the time I wanted to go to this walk-in clinic for a routine check-up, their main facility was undergoing some renovations, and therefore they had moved to a temporary location. This also meant (if I understood correctly) that they downsized their staff considerably. Now, even after moving back to their original main facility now that renovations are complete (where I did a follow-up visit), it seemed like only one doctor was present, and had his hands full. He still never seemed to get frustrated or lose patience, and I commend him on that. Nonetheless, I overheard the receptionist tell a caller that the office is under modified hours due to not having all doctors and staff back, despite the renovations being complete. So, don't take the days and hours listed on this Yelp page for granted -- call to get the most updated hours. Getting my test results was also a bit of a snag. The testing center mis-delivered my results to the temporary facility, and therefore there was no hardcopy for me to take during my follow-up visit at the main permanent location. The doctor and receptionist were doing the best they could, but I could tell they were scrambling a bit (not having all of their infrastructure fully up-and-going even after moving back to their normal location, writing things on post-it notes for follow-up tasks (which I was not confident that the notes were just going to get lost or buried and forgotten), etc). Even when I called to verify that my test results had been correctly delivered and that I could come by and pick up a hardcopy any time by one receptionist, a different receptionist didn't understand the situation and wouldn't allow me to pick up the test results without a face-to-face consult with the doctor (which I had already had). After waiting just 20 mins or so, everything was sorted out, but it just took longer than it really needed to, simply from an organizational standpoint. The waiting room always had the next patients waiting, so I can only assume that this clinic seems popular. Even then, despite what some other reviewers have posted, personally I only waited about 20 mins at the most to see the doctor, despite being short-staffed. Quite good, if you ask me. Minor annoyance: When calling their phone number and (when being given the option) wanting to skip straight to speaking to the receptionist by pressing "0", that option actually hung up on me. Instead, simply waiting on the line (after all the touchtone options are explained) was the only way I eventually got connected to the receptionist. read more

Walking Clinic suppose to be really busy..... no matter everywhere you go....if it's not busy, then it must be the doctor is not good, or location is not good. I have started to go to this clinic from 2007 as well as my whole family (from my grandparents to my nephews) sometimes it's a long wait as 2 hrs, sometimes is short wait as 15 minutes only. So far, I have seen Dr. Tan, Dr. Sheu, Dr, Cimolai, Dr. Chong, Dr. Verma,THEY ARE ALL REALLY NICE AND PROFESSIONAL and take good care of my family so far. read more

I did a walk-in and was told wait time is ~ 1.5 hours. 2.5 hours passed by and finally Dr. Shiu came in and I started to describe my symptoms. He was about to leave but I told him I have some other problems too but he said that only 1 issue per visit and told me that he's very busy and doesn't have the time!!!! he walked out and said would get me a walk-in doctor. as a patient, it's not my concern how their system is but to walk out like that on a patient is way out of my imagination. i got sent to another room and had to wait for another half an hour before another doctor comes in. this doctor is worth the wait and was very patient listening to my symptoms and did not rush me out at all (which is the case for most doctors). read more

From the call to the actual walk in you experience grumpy no english staff and a couple lazy doctors. I don't understand why you would hire someone to greet patience and answer calls without knowing english enough to communicate simply. read more

Dr. Ray Marsh either needs to retire or get his licence taken away for his unprofessionalism and lack of medical knowledge. Wait was already long as everyone knows. I went in for a check up for a canker sore and every doctor should know to look at the sore if there's an infection or worse. But what this doctor did was unbelievablely useless as a doctor. He asked me to open my mouth and use my own hands to move my tongue so that he can take a look at the canker sore (hidden). What kind of doctor doesn't even care to use a wooden instrument (don't know what it's called) to check!?!?!?!? At the end this is what he said "I think you have a canker sore and I think it's healing." He writes me a prescription for pain relief and on the note he litterally wrote "cancor" on this paper. You read right! Cancor instead of canker!! Most useless f*cking doctor I have ever seen. He should have his licence removed because he does sh*t nothing at all. Waste of time. read more

I went there twice with my sick 5 yr old son, we did not even get accepted even though it was a reasonable hour, 5-6 pm... Looks like it is for Chinese only. read more

The front desk made a mistake on my appointment time for specialist. They told me the appointment is Apr 26 but it is actually March 26 so now if I need to see the specialist I need to 100 dollar no show fee. read more

Incompetent doctors, Long wait times LONG WAIT TIMES: I came here the day before and was told the wait would be too long. I was offered to be booked the following day. I went there the following day on the assigned time... I still waited 45 minutes. There are signs that say time is just approximate.. but come on 45 minutes almost 1 hour when I was given an appt. I can only imagine how long I'd wait if I didn't get an appt time. DOCTOR ISSUES: I have been to this clinic a number of times before over the years. I know how bad they are unfortunately, generally I work office hours, and so I can rarely can see my GP, who's office hours are pretty much office hours. Also this clinic is conveniently close to skytrain so proximity is convenient. - 1st doctor: wanted to be all natural.. or perhaps afraid to prescribe anything... I wasn't asking for a narcotic just a regular med.. Something to fix whatever was wrong.. I can't remember the exact condition. It was a long time ago. But I am never on narcotics so I assume it was for a normal illness... If I wanted a naturopath.. I'd go to one. Not waste my time waiting in the line up for you not even to give me anything. - 2nd doctor: I came in for sexual medicine related med visit.. very unprofessional.. as I was asking my question.. She chuckled or laughed relating my sensitive query. That's just plain unprofessional. (perhaps this doctor is no longer there though.. this was a long time ago.) - most recently: 3rd doctor: I came in for a refill. I brought my old bottle (non-narcotic med). Doctor misinterpreted pharmacy shorthand on med. dr said there was missing % info for one of components. But when I brought to pharmacy.. Pharmacist said all required info were there and there was no X component in the medication. Fortunately said Dr. just copied my bottle.. but warned me there might be issues as there was a missing % for component X (lets just say one of the ingredients). This doctor misinterpreted a component in the medication... I think that 's a very good indicator of said doctors medical know-how. *** In summation, you are better of going to other walk in clinics even if those clinics are further... cause in the end you will wait so long here anyway and most likely get better service from front staff and more knowledgeable/professional doctors elsewhere. FRONT STAFF: - Somebody walked in and asked for a band aid.. front desk clerk made a fuss saying we don't just give out band aids if your not a patient. Turns out person was a patient so she got a band aid. But for got sakes.. its a frigging band aid less than 15 cents for one generic band aid. If this was happening a lot maybe.. but come on how many times do you get people walking up asking for a band aid ? If it is happening a lot, you can charge for it like a quarter a piece giving you some profit too. But to say we wont give you one at all unless your a patient just shows a callous disregard for other people's welfare. and your in the health care industry. read more

Hello, I had a consultation as a walk-in patient at Station Square Medical Clinic at 6:00 pm on September 24, 2012. The reason I went to the clinic was to get a referral for a psychiatrist. The doctor who saw me found it hard to believe that my regular doctor was unable to get me an appointment with a psychiatrist. He said he did not want to help me by referring me to a psychiatrist because he did not want to interfere with my relationship with my regular doctor. When I asked him if he could give me the name of a psychiatrist which I would give to my doctor, who would refer me to the psychiatrist, I felt he attacked me (in his tone) by saying my doctor would be using the same list of psychiatrists that he uses. I concluded that the doctor at Station Square Medical Clinic overstated his ability to get me a psychiatrist and got defensive when I asked him to help me by giving me a name of someone who could help me. I was disappointed with his service. read more

Booked an appointment for a physical, and needed a just one sheet form signed.. they tried charging me $250 for a when they quoted me around $95. Ridiculous. read more

I have been going here for years, however, just got around to writing the review today. With that said this review is a collective review of consistent service for the past 12 years at 4 visits per year. I have no choice but to come here since my regular doctor retired years ago leaving me without a family doctor. He was the best family doctor. I have tried to enlist with other family doctors, however, they don't offer the same quality of service. In fact they're just as crappy as the service as with this clinic, therefore, I go to the clinic just so that I can roam the mall while waiting for my turn. My wait can consist of 2 - 3 hours which is actually normal. If I make an appointment during the week, I'm still waiting an hour. Kudos to the front staff, they're not the most efficient or fright at their job, however, they take a lot of crap and pressure. They seem dense at times from my experiences but they remain calm when asked the same question over and over again. For a two hour wait, I get serviced for no more than 2 - 5 minutes. Before I can finish my sentence on what is wrong with me, they write me a prescription to get me out of the room. At that speedy fast food service, why am I not cashing in and getting valium or other fun drugs for recreation (kidding)? If they're that quick, why did I wait 2 hours? I only come here when I need anti-biotics are a paperwork for blood work. I also come here when I have other things to do in the Metrotown area so that my day doesn't feel wasted. I pile on the mall errands on one day. They need to have better magazines in the waiting area if they're going to make you wait that long. read more

I have been going to this clinic for about 2 years, since I moved to the area. Some of the Dr's are quite good and others not so good. My son took his daughter there to get a shot, she is 4 and the Dr. comes in with a large needle saying who is getting the needle. She was traumatized along with my grandson age 5. You never who you will get. When it comes to blood test results and referrals, this is where they are really really lacking. I am going to go elsewhere soon. I only keep going because there are not many clinics where I live. They need to step up there game or lose many clients. read more

Wish I could give them 0 stars. Well, kind of agree with the overall reviews. Pretty poor experience. Like everyone else in BC, we've been looking for a family doctor. After calling more than 20 clinics, these guys finally gave us an appointment saying they were accepting new patients. We called on Wednesday, and were asked to come on Monday 9am (2 business days after calling). Monday when we reach the clinic and fill in the forms, the receptionist informs us that the doctor who was accepting new patients is no longer with the clinic, and so they can't accept us. This is absurd - how did this happen in 2 days? Doctors can't just come one day and say they're leaving - I'm sure they have some notice to the clinic. When I asked why they didn't call us - she just said "We tried, but looks like we didn't have the correct contact number". Well the truth is since obviously their business is running so well, they don't value the customer's time at all. At the least she could be apologetic on the experience, but not a hint of that. I'm assuming this is the norm here - just shocked at the lack of professionalism these businesses have. read more

Worst place ever! Booked an appointment and still had to wait over an hour! Asked the asian girl at the front desk and she said I didn't even register with her... umm yes I did! They recently changed ALL the staff to un- educated girls. I think only one girl returned, (only non asian one there)see her for help! Finally got to see the doctor (dr.sheu) and was rushed out of there without any helpful advise! If I thought Tylenol could help me, I would not of come in!! Worst! read more

I understand the walkin clinic does get busy at peak times, but i have been going to this clinic for more than a decade and now regularly see Dr. Tan. She is an amazing doctor and i would now not go to see anyone else. She takes the time to answer all my questions and is very approachable. This is important for me. i have found the staff to be polite. i have always found parking. i try to make appointments to cut down the waiting time. read more

I almost didn't go to this clinic due to Joyce D's review of it , but I am glad I did go. It was fast service, they told me how long the wait was going to be and they were very friendly about it. Then the Doctor was very helpful and in fact diagnosed something that no other doctor did. He also made it easy for me to not have to go back to him constantly to get my prescription refilled. I liked this clinic. Maybe should give it another chance Joyce? read more

Ive waited way too long as a walk in at that clinic at least an hour or maybe more. I walked in as a patient to get an ativan prescription refill. He only gave me 20 pills and printed out some information on some coroners death invesitigation into a woman that died. From an overdose because she was addicted to prescription drugs and no one recommended drug rehab to her. That doesnt mean im a pill popping drug addict that wants to accidentally kill myself and im still alive and breathing. It shouldn't be that hard to get more than 20 ativan pills from a clinic doctor. I sat myself down to wait in the room and I saw that I had to be a patient that needed to have an appointment, for the drug I wanted. I nearly walked out after putting in that long ass time of waiting. read more

I returned to Canada about 3 months ago, after a long professional absence. About a month after I got back, I went to the walk-in clinic at Metrotown because I have been suffering from nerve compaction damage for the past year. Of course, since I had no insurance, I had to pay cash to see the doctor, which I did. I saw a doctor name Bhoporai. I explained the problem to him and he gave me a cursory examination. He then told me I should contact a neurologist named Dr. Beckman. He gave me this information on a very small post-it; all it contained was the doctor's name and phone number. I asked him if he or the clinic shouldn't be contacting the doctor to set up an appointment. He explained that since I was paying cash, I could just contact the doctor directly. He also arranged for me to get the money I paid when I went into the clinic. It turns out I got exactly what I paid for; meaning, nothing. The next day, I tried to contact the number Dr. Bhoporai gave me, it was out of service. When I tried to contact the Bhoporai about this, I was informed he wouldn't be in the clinic until the weekend. On the Sat., I called the clinic to speak to Bhoporai. I was informed that he didn't know me and he wouldn't talk to me. And, since Bhoporai had arranged for me to get my money back, I assumed that the intake form I had filled out had been tossed out. I did finally manage to contact Dr. Beckman's office and his receptionist promptly told me that I had to be referred by a doctor. I went again, in person, to the clinic and again, it just so happened that he wasn't working there that day. I came to the conclusion that this Bhoporai was just giving me the run around and I had and still have no idea why. I was very forthcoming and respectful to him. He had no reason to jerk me around. I assume that Bhoporai knew that he had to give me a referral to a specialist by contacting his office. What I don't understand is why he didn't do so. Was it some kind of sick joke? Well, for a guy with a good sense of humour, I'm not laughing. And, I'm still suffering from the same ailment. Maybe the good doctor should get his head examined. Or, at the very least, a refresher course on how to make patient referrals. Receiving proper medical attention and service should not be so difficult. Especially, here, in Canada. All I want or wanted, was to have my injury looked after, so I could get on with my life. Isn't that why everyone goes to see a doctor? read more

I agree with the posting about the front desk clerks' attitudes. I had been fortunate enough to attend this clinic when a doctor was present on a sabbatical visit. He was courteous and professional, but the two young ladies at the front desk need to improve their customer service skills. Someone should teach them that a simple smile can go a long way. read more

I am very disappointed in the way this clinic handled my daughters illness. On Fri I went and had a Dr visit. she had a throat swab and the Dr. said i would get a phone call in 2 days if it was a positive result for a bacterial infection. ON Sunday she was no better and I had not heard from the Dr. I went to the clinic to find it CLOSED because there were not enough Dr.s I got a phone call on Monday that I was to make an appointment on thurday since there was a positive result. I was outraged to have to wait till thursday while my 4 year old HAS an infection. My husband made an appointment for Monday and they said oh you have an appointment Thurs and were confused, he wanted the result so we can get her the medicine she needed. His appointment was for 5:20 he waited until 6pm to get in with a lethargic and ill 4 year old. We got the precription but we could have had it on Sat because the Dr. who treated her noted that the results were in on SAT!!! I am disappointed and will never visit this clinic again.and to top it all off I could not understand the receptionist, she was very difficult to understand and could not answer my questions about the test and or the appointments. it was an extremely frustrating experience when all I wanted was to get a solution to my daughters illness. I have never filled out a form like this, but I believe that better care needs to be taken in our medical system. I WISH i had read the previous YELP reviews!! read more

I have used this clinic off and on since it opened several years ago. 99% of the appointments have been very satisfactory, and I was pleased with all of the Dr's who treated my kids or myself. I found them caring, courteous, down to earth. The staff were always professional. Unfortunuately what used to be an hour's wait is now at least 4 hours. read more

The reception staff in this clinic are the most unprofessional,poorly trained, discourteous bunch of intellectually challenged persons I have ever had to deal with, in a doctor's office, or anywhere else! The fact that they are incompetent at every part of their supposed job description; elemental things like answering the phone (using the hold button CORRECTLY), taking appointments, giving, and receiving information accurately, and oddly enough most people mind when you call them a "bitch" under your breath. Here is a flash for you, (South-East Asian person, with bad skin, and the wrong coloured make up[which only makes it look worse, FYI]) I am entitled to seek, and gain a copy of MY OWN MEDICAL RECORDS!!!! ... and when I left it to you, and your colleagues to fax my records to the appropriate persons, they had to be requested REPEATEDLY! This is where medical service in the 21st century is going, the hands of entitled, apathetic, rude, simpletons. As for the physicians: Dr Marsh, if you want to purport yourself to be "precise" please try to learn which is the left shoulder, and which is the right. This could prove to be important in your present line of work. Dr Glasner was a decent enough doctor, in the 10 minutes that I saw her, but certainly not enough to merit ever wanting to subject myself to that particular type of unpleasantness ever again. When one seeks a doctor, you probably aren't looking to feel worse after you've seen one then before! The absolute worst doctor's office I have EVER been in! read more