Worst rental experience we have ever had…read more We stayed at a property managed by Smith Lake Rentals with 16 people, including 9 children, and this was by far one of the most stressful and disappointing rental experiences we have ever had. During our stay, we experienced a close call, an almost electrical fire inside the home and had to call the fire department. This was terrifying, especially with nine children in the house. Unfortunately, the response from the management company made an already frightening situation even worse. Benjamin was extremely rude, unprofessional, and completely unhelpful. When our AC was not working, we actually called our own HVAC company because we had 16 people in the house and needed the issue addressed. Benjamin canceled the HVAC request, leaving us without AC from approximately 6 hours+. Because nothing was being done, we eventually contacted the property owners ourselves. We were then told to vacate the property immediately for contacting the property owners (who were actually friends of ours) despite some members of our group living six hours away. We were left scrambling to figure out what to do with nine children and an entire group of people. And the problems with the property went far beyond the electrical issue. * We found spiders in the sheets/bedding. * The porch was terribly maintained and appeared unsafe, with deteriorating areas and railings that were clearly in need of repair. * One of our children actually fell through a section of the railing while walking down toward the dock. Thankfully, he was okay, but this could have ended very differently. * None of the outdoor TVs worked. * There were no visible carbon monoxide detectors or fire alarms in the home, which is especially concerning considering we ultimately experienced an electrical fire. * The property had multiple maintenance and safety issues that should have been addressed before guests were allowed to stay there. What is most disappointing is not simply that things went wrong. Problems can happen with any rental property. It is the lack of urgency, professionalism, communication, and basic concern for guest safety that was so unacceptable. We had a large group with nine children, and instead of feeling like the management company was helping us through a serious situation, we felt like we were the problem and on our own To solve it. I would absolutely not recommend Smith Lake Rentals.

Rented a house at 100 CR 904 on Smith Lake for a family weekend and had a nice time until the last…read morenight. Our dog began barking in the living room and when we checked, there was a snakeskin on the coffee bar, the top shelf of coffee bar and on the floor. We sent Smith Lake Rental a message and told them we were leaving AFTER trying to locate the snake. We also sent a message through AirBnB as instructed in the listing. We received no response. None of my family felt safe in the property and we hurriedly packed and left. My son drove all the way back to Savannah, GA arriving at 3 am. When we finally spoke to someone who identified himself as "Benjamin", he not only implied that we were lying, but that it was decoration and we shouldn't have been bothered. He then apologized that it "bothered" us. We made coffee several times per day and it wasn't there, then it just appeared; but according to Benjamin and the home owner, it was part of their "decor" and they didn't feel that we should be in anyway disturbed by it although neither of them could tell us where their lovely snakeskin "decor" was located before it suddenly appeared on the coffee bar. Further, because according to them it was "just a rat snake skin", we were acting ridiculous. The final straw was when "Benjamin" told my husband "I am ASSUMING you're a grown man so you should understand this situation". Benjamin hung up on my husband TWICE after insulting him and our family (called all of us ridiculous and overdramatic for leaving early). I'm unsure how Smith Lake Rentals stays in business if their agents treat the guests in this manner. Thank you Benjamin and homeowner of 100 CR 904 in Crane Hill, AL for your insulting statements and disingenuous "apology".

Overall would stay here again and recommend staying here to others. Some details from our stay on…read morethe first floor room 1. Highlight was the charm and beauty of the property, quiet and safe nature, and convenient location - overall good value. What can elevate the experience more is below some notes: *Theres no breakfast, which we knew, but there can be perhaps some small pastries? *Outlets were limited....solo travelers probably not an issue; bring extension chords if having multiple outlets is going to be important *Hooks / Hangers were non existent; if you need to hang clothes, make sure to bring clothes you won't need to to iron Water filter inoperative in hallway during our whole stay; a bummer in case you want hot water, tea or coffee. *Lamps in room were nonexistent; it's either using the bathroom light or room light. No in between *Nice bathroom was spacious and a mix of character and modern. Shower pressure was nice and hot. No plungers found anywhere.....we didn't need it but another guests staying stairs was roaming around the hotel to find one for their room and eventually found on in the dining room bathroom. *No staff present - Unless we missed them, we didn't not see any staff present; it's clear someone was cleaning some of the common areas but no one cleaned our room during our stay and again the small details mentioned earlier (broken coffee/hot water machine) would have really elevated our stay. *Overall - Nice mix of classic features + modern touches in the property and room. Beautiful grounds and house with the garden, plants and flowers. You can tell the grounds were kept impeccably. Indoors was also kept immaculate with the exception of the small details mentioned earlier. We utilized the beautiful dining room on our last evening. *Quiet, safe area even for your car despite the transients and homeless in the area. We never felt in danger for ourselves or vehicle. No non-guests were ever seen loitering on the property grounds. *Parking - nice perk in the back of the house as parking is pretty strict in nearby business lots. We also rarely saw indication of other guests other than the cars parked outdoor and one guests we saw in person in the common area. *Great location - easy to find, walkable to stores and restaurants, short drive to grocery.

What a find!!!! This place is such a gem! Sheila the hostess was very gracious and provided…read moreexcellent customer service. The mansion itself is beautiful and beautifully decorated. When we arrived we were provided snacks and beverages. Sheila also permits you to view unoccupied rooms which was so much fun, exploring and seeing how other rooms were decorated. Each room has a different theme. A beautiful breakfast is served in the morning. Thanks Shiela for a wonderful time, your home is beautiful!!

This is our second time here because it's so cute! They have 6 different rooms to stay in, and…read morethey are all unique and very sweet!

Wonderful place with a wonderful host. We will definitely be back next time We stay in Birminghamread more

I rented from this company 2017-2020 I had absolutely no issues whatsoever. It was a flawless…read morepartnership. I only moved away due to a death in the immediate family. Now here I am in 2026 and after moving back to the area 1.5yrs ago to help a friend who's undergone a major life change; I'm looking for a place of my own. I reached out to them and have two viewings set up. And from what I can tell; nothing's changed. The initial call was friendly and efficient. They could see my history and were kind and professional. I'm going back to them because I NEVER had one issue when doing business with them in the past and it appears I won't this go around.

I wanted to come here to give Preston at America's Rental Managers a review. In looking for a home…read moreto relocate, I called the wrong agency, which turned out to be the right agency because Preston gave me all of the pertinent information to make an informed decision. Thank you Preston, for putting me at ease concerning my relocation. Cherlisa M.

The valet guys - Devin and DC - were great. Friendly and professional. Overall, the hotel is a…read moresolid stay and I enjoy the breakfast options in the morning.

Everything was great. Staff was wonderful and rooms were huge! Highly recommend this hotelread more

it was our anniversary and our travel agent found and had plans finalized in a few days with a very…read moreshort window of time. Her recommendations where all on point. Our flights and the car service once we arrived in San Juan, PR. was exemplary. Resort was beautiful and was in walking distance of several eateries. Kudos to her and we will use her again.

Tabitha made planning our trip a breeze. She was very thoughtful in planning our trip and made sure…read morewe got exactly what we wanted. She stayed in contact with us and answered all of our questions. We will definitely be using her again on our next trip!

I got my entire trip to Nashville Tn planned without any problems. I had a wonderful time. The…read moreprocess was so easy. Everyone had an amazing experience.. I am going to book all my trips here!!! Very professional and friendly..

From the owner: Welcome to The Anylah, your ultimate destination for personalized travel assistance and exceptional…read moreshort-term rentals. We are passionate about creating unforgettable experiences and ensuring your journey is nothing short of extraordinary.

I travel at-least 3 to 4 times a year and honestly this hotel has been the WORST hotel/suite I've…read moreever booked. For starters, I knew that parking would be off site but it's literally a 5 min walk from the hotel to off site parking. Honestly this aggravated me a bit at first but I was concentrating on enjoying my vacay so I thought a little cardio after drinking and eating and hanging with old friends wouldn't kill me. But then I find out the doors to the hotel building lock after a certain time, the first night I was locked out and was knocking on the door until someone came down to leave and they let me in smh. I immediately called the customer service number and complained about this issue. The next morning the manager called me and even came up to my room and gave me a scan card to get into the building. So at this point I'm basically like ok, no more issues I can just enjoy my trip and not have to worry about getting into my hotel. I proceed to again hang out with my old friends catching up having a great time @this point it's 1am almost 2 am. I'm already dreading this 5 min walk in the damn dark to the hotel but I'm not letting it get to me because I know I can at-least get into the building to my room RIGHT? HELL NO !!! I got to the front doors and scan the card the manger gave me was not working, I walk to the back of the building to the back doors at 1am almost 2am in the dark to scan the card and the door still does not open. I start panicking because at this point I'm outside by myself it's dark asf I can't get into the building. I had to call customer service and speak to someone overseas for them to text me a damn pin in order for me to be able to enter the building. My entire stay with mint house has been a complete inconvenience! Do not waste your time and money staying here. I've never had this issue traveling with a hotel and I travel often. This was unacceptable and it fucked up my trip I did not feel safe. This place is unorganized, and they have poor communication!

From the owner: Make your stay in Birmingham extra magical with a studio or loft apartment rental that features…read morelarge windows overlooking all that Birmingham has to offer, a full kitchen with stainless steel appliances and quartz countertops, washer/dryer, free wi-fi, comfortable beds, walk-in showers and living areas for relaxing, entertaining, and remote working. As our guest, you'll have access to the building's business center and lounge areas and be in the heart of walkable Five Points -- just moments away from your next James Beard Award-winning meal, the city's many important Civil Rights landmarks, pristine recreational trails, world-class art and culture, and directly across the street from the Children's Hospital of Alabama.

First I must say the staff is super friendly and accommodating. Sharron In particular was the…read morenicest front desk person I've ever encountered. My room was clean and comfortable. I highly recommend this hotel.

Stayed two nights. Not bad. Bed is nice. Breakfast is amazing…read more Not a fan that the location isn't very walking friendly.