Really enjoyed this Steak 'n Shake. The young lady taking our order was patient and attentive, even when we made a mistake and had to change our order, she was sweet about it. When we reached the window, the young man was equally nice. The food was hot and tasted good. We decided to go back through for more milkshakes. I saw some low reviews, but I didn't experience any of the issues mentioned. We have a family of four and everyone enjoyed what they got. read more

Food was absolutely amazing but not as amazing as Mrs Corina she has to be the best hostess I've ever had the opportunity to be served by. Amazing attitude and an even better smile!!! She made the experience 10x what it was at any other Steak and Shake truly the best person. read more

Very average food. Burgers were plain. Not a great value. Will not return except maybe for a shake.

We stopped in last Saturday for a late lunch. They were still busy, but managed to seat us immediately. We both ordered a Patty Melt with fries. Our orders arrived prompt.y and were all we hoped for and/or expected. This was a great stop for tasty familiar food, reasonable prices, and good service. read more

I went there today which is June the 22nd got two burgers ans fries the burgers were a absolute mess it's like they just over loaded it with condiments and through them in the box come on steak and shake do better read more

Well this sure isn't what we were expecting. We didnt get a good impression from the start - Two entrance doors with only one unlocked. You cant sit down at the table and place your order - You have to place your order at the counter, by looking over 2 menus that are taped to the counter top. There was a pretty good sized fly that kept landing on the menus, which didnt give a great impression since it was by the kitchen. The burgers looked to be pre-made, and then they place them on the griddle when ordered. I thought they were always made fresh By 8:30 they were locking the doors so people are only able to go through the drive thru. Was asked 3 separate times if I wanted cheese on the burger. My answer stayed the same each time. Supposed to be open 24x7 but they close that at 11 from what we were told. Apple Pay (NFC) didnt work. We sat at our table and waited about 12 minutes. Food was delivered in a bag. The burgers seem much smaller than they used to be, but were tasty, as well as the fries, which is why this review got the 2 stars instead of 1. These kind of things contribute to a failing restaurant that used to be so good. It's a shame. read more

Gone are the days of Poodle Skirts, Sock Hops, Drive-In theaters and good customer service. Standing in line, I watched as chaos ensued as customers fended and tended for themselves in getting their orders that were lined up on the counter. No staff assistance given. Counter ordering and pickup in to go bags are now in. This 85 year old burger chain offering steakburgers and shakes continues its nostalgic throwback with its furnishings, fixtures and music straight out of the fifties. This location has a worn, tired feel to it. Prices offer a bang for your buck, as a number of meals are under four dollars. My Original Double 'n Cheese Steakburger was two nicely grilled beef patties, cheese and all the toppings. A small side of shoestring fries came with it. Food was good, prices reasonable and now if we could only return to the customer service of the past. #morselbliss read more

See all

Good Food. Because just reopening because of COVID while dining in. There where no waiters at all. Would have been better off just going through the drive thru. read more

Steak ’n Shake - the interior of a diner - Burgers Near Me - Dalton, Georgia

worker named kayci was not only insanely rude but she slung the food out the door and gave me nasty looks. this is not the type of person y'all should have working the drive thru. do better steak n shake!! read more

Went through the drive through and we ordered 4 chili cheesy fries they only got two of them correct so we pulled around and took the food back in to get it corrected since we paid the price of two chili cheese fries. We told them the issue and instead of remaking it they only brought out 2 small things of cheese and 2 small things of chili which wasn't even enough to cover the amount of fries nor was it what we paid for. They also had an attitude when we brought the food back in. This is not the first time we have had issues with the orders not coming out correct. Very disappointed read more

Warning! Stopped by at 5:10 and no one was there. Drive thru was closed and website says 24 hours. read more

Steak ’n Shake - Burgers Near Me - Dalton, Georgia

We were coming back from vacation and stopped at this Steak n Shake location in Georgia. We went inside to place our order instead of going through the drive though. The restaurant was very clean and the cashier who took our order was very pleasant. Our steak burgers were delicious but I was disappointed in the fries . They were crispy which is not the norm for Steak n Shake. They usually are more like McDonalds fries which are softer. They must have over cooked them. My husband had a chocolate shake and it was perfect. Normally I would give Steak n Shake a 5 star rating but since the fries were just okay I rated this location a 4 star. read more

Steak ’n Shake - Burgers Near Me - Dalton, Georgia

As far as Steak and Shakes go this one is pretty good it is clean it is busy food was fresh and deliver at the right temperature and correctly. The service is friendly. We ordered the taco salad and it was fresh and on point. I ordered the white truffle mushroom specialty Burger it comes with a side of fries. the bun was soft and toasty the meat was fresh n tender topped with mushrooms onions and cheese melted and was served at the right temperature. I have no complaints. We also use a BOGO coupon for a specialty Shake so we were able to get two fresh banana strawberry specialty shakes for $3.89. The shakes were creamy and it had fresh strawberries and fresh bananas quite delicious. read more

See all

My food was cold ! The cheese didn't even melt on my burger . The shake was milky and not even close to frozen . The waitress was not very attentive ... and then they refused to split our check for 3 families . Our bill was $82 and took honestly 20 min for them to split the bill at the register and then got it wrong . I understand Sunday's are Busy , but being fully staffed would have been a good place to start .... oh and to add to this , the restroom was very dirty . read more

10/21/22 steak burger was pre-cooked. Not hot enough to melt the cheese. milk shake is not the hand dipped like before. no waitress. no table bussing. nobody in the dinning room but me. price is way up. read more

Says online they are open but they aren't. Looks fun down and they are working on something but they should post that they are closed online. read more

Seat was ripped. Food was cold, didn't send back since we were on a time crunch. Typical steak and shake where service is lacking. Water is very gross tasting read more

Food is good, service was pretty good, but the parking lot was horrible. This steak n shake always has tons of water running down the drive through line into the main parking area, who knows where it all keeps coming from. Knowing this and that it would be below freezing for the next couple of days, someone couldn't be bothered to have the parking lot salted. At least I got a free ice skating trip getting out of my car to go in I guess. read more

Just left this restaurant with absolutely some terrible lack of even an acknowledgement. Stood their waiting on a hostess to show up to seat me and my husband. Finally after a long wait a lady came up and turned her back on us and with no lack of acknowledgment . They're were people behind us and I wish them luck . I guess we didn't meet the criteria today to eat at steak & shake! We are just and older white couple looking for something to eat . NO Luck here read more

I waited ten minutes for a two milkshakes. They said they didn't have one of them so they gave me a refund for that one and then told me my other milkshake was ready. I waited another five minutes and they didn't give it to me so I left with no milkshake already paid for. read more

Going on 30 minutes waiting on a meal got to the window after waiting forever just to be told to pull up because they were having to remake my order and I heard the cook being told to take the bacon of an already made burger I'm assuming mine so that they could hurry up and get it out. I will be posting another review if my food is cold or undercooked or wrong in any way. Never have I had such a horrible experience here and without even a sincere apology for their mistake. And no matters who's burger they are removing the bacon from they have no idea if that person has beliefs that they can't even bacon for so to give them something that has touched bacon is just wrong, so the job correctly the first time and you won't have the trouble. read more

Unhappy hour. When I asked why our shakes were double the price they should have been during happy hour that is posted on their website, I was told we are not doing that. Just use caution. Otherwise, food was OK. Like so many others, they are using the excuse of Covid do not honor certain standards elsewhere. read more

Online says open 24hrs, we arrived Around 6am to find no employees at the business , and the drive thru was shut down.

Took me thirty minutes to get one cheeseburger in the drive thru, and then the lady running it told me the wrong price. Horrible service definitely won't go here again even if the burgers are solid. read more

Spent an hour here just waiting. The waiter prioritized his cleaning over customers that have been seated for over 20 minutes. Very disappointed as a quick stop. Find some place else honestly. One star is honestly too much for this place. read more

We were traveling through the area a few days ago and got takeout here. With COVID we've found it difficult in many areas to get fast food since we have a travel trailer and can't clear the drive through. I called on the phone and they were very friendly and helpful. They met me at the door to take my order and payment then walked the food out. My husband always looks for Steak and Shake and we love their burgers and shakes! read more

I love Steak 'n Shake. They always give you what you want pretty quickly. Yes on busy nights it can get crazy and take a little bit longer, but employees are always working hard. read more

Had a great experience here. Was seated quickly and the kids given activities to keep them busy till the food arrived. Which arrived pretty promptly . With kids eat free on weekends & 4$ meal deals our ticket was only $22.60 a great value for 3 adults and 3 kids. Our waitress Jordan was excellent courteous and very attentive. read more

Steak ’n Shake - Tenders & fries on the 4$ menu minus the tender I already ate . - Burgers Near Me - Dalton, Georgia

Stopped in on a Sunday afternoon. Could not even get anyone's attention to see how long of a wait let alone a table. Left after 10 minutes of being ignored. Try the Shoney's next door much better experience. read more

I specifically asked for ketchup on my burger and extra packs for my fries but when i emptied my bag there was no ketchup anywhere, not even on the burger. I even repeated it 3 times. I'm rating this 1 star because I was really upset read more

We was waiting there for too long but everyone else the waitress gave us a table never came back, I had to said we were there waiting for too long and the cashier said wait a minute, LOL, for how long more, we just left the place bad service... read more

The food is wonderful as usual. Jessica (our server) is amazing. Very attentive. Dee on the other hand, is very unprofessional and sat in the booth next to where we were sitting dictating and talking poorly about her fellow employees. Someone needs to be trained in proper dining environment behavior. read more

Awful service. These workers are jokes. I didn't get an entire meal because they forgot! Good food but DO NOT go to this one. Wait until the next exit read more

3 stars for the shakes the food is alright but the shakes are great prices are also decent read more

My carry out order took an unnecessarily 15 minutes long. I only received my order once I finally went to the front where you place your order & asked if maybe they forgot my order if it was just held up to which they didn't want to embarrassingly admit , they either forgot or let sit , which made my patience go from tolerable to now thin. I kindly took my order and headed out only to realize they forgot a whole order of fries once I was inside my car. I mean c'mon now ... I'd understand if I had a significantly large order but I ordered one meal .. one meal & an additional medium fry that I guess was hard to remember. I use to work fast food so I have patience , tolerance & understandings for simple mishaps or slip ups but this was just kinda poor. No other way to really put it , the apology was even lacking otherwise I would have at least tried to be somewhat generous to leave 2 stars but they messed that up too. read more

Service in drive thru is horrible...Always long wait in line & food is never right...Always several employees standing around cutting up while one person rushing around to put food together...Milkshake melted on multiple occassions before we even get to window...Said would never go back but thought would give it another shot this new year. Only ordered 2 things with simple request...No MAYO, attendant acted offended when I repeated no mayo & of course when received we had MAYO!!! 1 star rating is an over statement on service but food is good if u can get warm fries! read more

I don't know what has happened to them! They used to be fast, food was hot, order was correct. Now....it is a crap shoot! I ordered the chicken sandwich. Bit into it and thought, something is not right. Maybe it was over cooked and tough. NO. It was raw. UNCOOKED CHICKEN! And, I have Lupus. Which means I have a compromised immune system. It can kill you, or me. They sent us coupons to "replace" it. That order was for 2 burgers. NOTHING was on them. I got 2 pieces of meat and a bun. It is not that complicated. You serve burgers, chicken, fries, and shakes. Intense? Difficult? No. Not really. They are just sliding. Shame too. Since they are open all night. They just need to train their people better and meet some standards! This is not going to keep them in business! read more

Steak & Shakes have never been known for service but this location may be the worst. Employees too busy talking to friends at the counter to seat people or take orders. Waited 10 min for a table in a half filled restaurant and then after 10 more minutes had to ask for a server to take my order. To top it off waited 15 min at counter to pay bill. Only stayed because pregnant wife insisted on a shake. read more

I drive past every day and its busy from morning to dinner. Probably my preferred choice for a burger in a strip of burger joints. Good value. read more

I watched a customer being rude to a waitress. The waitress then turned, & smiled welcoming me to Steak n Shake, as she went to place their order. THAT is a Great employee!!! As far as service, I think it's Great! People in general, are impatient.. Keep doing what you are doing. The employees seem happy & there will always be customers, that are never happy. Keep up the Great service. Thank you, John... read more