If I could give this restaurant no stars I would. My daughter and I went in for a shake because the drive thru was wrapped around the building. There were two gentlemen cooking and a young lady in the drive-thru. We stood at the counter for 7 minutes and not one employee acknowledged us. They looked over and didn't say a word. We ended up walking out. Restaurants/customers service like this is frowned upon. We will not be returning to this steak 'n shake. read more

This my first time at this or any steak and shake but it will nit be my last. Everybody and I do mean everybody there is so nice and courteous. Not at all what I was expecting. Out server ,Shane, was extremely nice and helpful and offered suggestions off the menu etc. when he found out it was my first time he also highly recommended the milk shakes. This is a fast food place so lets not compare it too Ditka,s etc. it is fast food and it taste like fast food. But the service was unlike anything you typically get at regular fast food joints. As an example when we were checking out the cashier was temporarily missing ( my guess is she was in the bathroom-haha). The line cook seeing us waiting got involved in alerting the front staff to find the cashier,Shane our server as well as another server went to the rear of the facility looking for her as well. Point is that these people did not take the attitude that " not my job". Very impressed with the staff. Way above and beyond what one would expect at a fast food establishment and service that is expected and not necessarily found at high end restaurants. Very caring and genuine staff for sure. We will return to other steak and shakes along the highway should our travels coincide read more

Long wait just to hear that they weren't making shakes.. i expect that from mcdonalds but I mean jeez your name says steak and shake! Unbelievable! Next time put a sign out saying you guys aren't making shakes. Waste of time. read more

Originally they were out of Coke. We asked for a substitute but the manager, who says her name is Jen, was extremely rude. We asked for a refund on our meal (which wasn't made yet) she said we are NOT getting a refund and we can just leave. We have been regular customers here for over 20 years and have not been so humiliated before. She says she is the manager for the surrounding area and if we make a complaint, it'll only go to her and nothing will be done. She was extremely unprofessional. read more

Still waiting for my order 15 minutes AFTER they said it would be ready. And always get some excuse as to why....this isn't my first time here but I like to give the benefit of the doubt before posting a negative review. For example, they seem to always be out of fresh strawberries or bananas for shakes yet they are "famous for had spun shakes" yet they rarely ever have what is needed to make them. And if you go late at night, expect an even longer wait because there is always an excuse for that as well. It's funny that they "request a tip" when you use your card at check out.....lol ..... Note to workers: TIPS AREN'T MANDATORY, THEY ARE BASED ON SERVICE EXCELLENCE, WORK ON THAT AND I'LL WORK ON TIPPING read more

Steak ’n Shake - Order still not ready 15 minutes AFTER it said it would be ready........still waiting - Fast Food Near Me - Joliet, Illinois

Mac and cheese should at least be like warm. Bowl is, food was cold to touch. The worst portabello mushroom and Swiss burger ever. Half the table has eaten their food the other half waiting for re made food. Very disappointed. Probably not going to wait for the rest of our food to get here since it's been 10 minutes for re fire of food already. read more

I can't describe how PISSED I am about the "burger" my daughter was given in a kids meal. Not to mention I waited 15 minutes for this pile of grease. I should have read the reviews before going and stayed AWAY! I can't believe people would serve a kids meal with a "burger" looking this way. Teach your employees to have integrity and pride in the food they serve because it represents your company. This was my first time EVER visiting a Steak N Shake and definitely my LAST. And no a free burger will not work because I have now lost trust in your establishment. Should have driven one minute down the road to a Wendy's! read more

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Staff is rude. Always seems to be understaffed. Nobody will acknowledge you until you announce that you are there.

Poor quality Slow service omg so slow Managers don't care about issues Very Dirty inside read more

I came here at 630 and ordered fries and 3 shakes. It was taking a really long time for our shakes.it was a little crowded so I let it go. I went up to the counter to ask and the lady was very rude and said " they will come out soon". We then waited till 7:03 and still hadn't gotten our shakes so we went up to ask again to a different lady and she said they haven't even started making them but she made them for us and got them out at 7:10. But they were good just bad service read more

June 17, 2022-Burgers good as ever, fries cooked in older oil. Catsup has changed for worse. Service slow inside. Bathrooms filthy. But, new ordering kiosks great. read more

I would like to say the Manager Angela is absolutely amazing, she not only heard my problems she addressed every single one of my issues I had with my previous visit. She asked me if I would come back and give them another chance. I did and I was treated with the utmost respect and I am definitely aware they heard my problems and are working their absolute best to make their customer service their number one priority. Thank you steak and shake team! read more

PROS: It is near the mall. The pricing is fair. The mini corn dogs are good. The Juicebox available for the kids is good. The mint Oreo shake is good. The service was friendly in the drive-through. CONS: I did not get the ranch for the corn dogs. The cheeseburger was not hot. Room temperature would describe it best. I did not eat that because I am pregnant. The fries were OK but a little soggy. And finally, I ordered a mint chocolate shake, not a mint Oreo shake. Well the mint Oreo option was taste year, I would've liked to have known what I was getting. read more

I was in Steak and Shake today 07/06/2019 to order food. First I was in the drive through line for 20 minutes, so I decided to pull up and walk-in. I placed my order as I was leaving, one of the cooks- a white male with all white on and a puffy chef hat, WITH GLOVES pushed down the trash in the trash can and was about to continue serving food with THOSE SAME GLOVES until he realized I had my eyes locked on him. He jumped back and took the gloves off and went to drink water and was staring me down. Needless to say I will never return here after what I just experienced. It was so unsanitary. I can't imagine how a woman faces 20 years for licking Ice Cream and this is not punishable under those same terms. It's the same exact things. I am sickened. read more

Horrible service and very slow! You have to sot at the drive thru for 10 min before they take tour order, then you pay and pull up and sit another 10 min for your shake. Then they bring out the wrong thing to you and you have to go in and wait for even more time... horrible place read more

Soooooo sLoW! My friend, step dad, & I came here in absolute need of three shakes. First of all, we waited to order for like 10 minutes! Then, when we did order & pay & go up to the window, it took forever! & we didn't even get food! So so so slow. I am disgusted and disappointed. But the shakes are good though. read more

Steak ’n Shake - Fast Food Near Me - Joliet, Illinois

It was Christmas night and we were looking for something to eat because our Christmas dinner plans fell thru. We received amazing service from Matt! He was quick, pleasant, and kept our glasses full! The food was good and hot! What a great meal! Thanks for making our Christmas dinner fun and delicious! read more

Normally I like Steak N Shake but we came in one day around 11 p.m. for a late dinner and the place was a mess. Every table was covered in old food. We waited for about 20 minutes to be seated (which should have been our first and second hint to go somewhere else to eat). After being seated we waited for another 15 minutes for our waitress. When she came to take our order she flat out told us "It's been busy here and I don't really care. I'll go to everything when I get to it. I'm not moving faster than a turtle today, I just don't feel like it today." It took 49 minutes to get our food, and when we did get it we were missing a cheeseburger and fries. It took another 23 minutes to get that. I asked our waitress 4 times for a cup of ranch sauce and never gotten it. While we were waiting we saw two other tables get up and leave because it took too long to get service. When we were ringing out my husband complained to the manager who responded "Yeah, sorry about that" as he shrugged and walked away and asked someone else to ring us out at the register. read more

Have you ever received any MOLDED bread grilled cheese sandwiches? The front side of one slice of bread and the back side of the other slice of the bread from the same grilled cheese sandwich. This happened to us when we purchased two grilled cheese sandwiches at the 2675 Plainfield Road, Joliet Illinois 60435 location. BUYER BEWARE!!! read more

I've been to this Steak & Shake a number of times. I've used my two most recent visits last week to rate them. One visit was for breakfast and another for a late lunch. Our breakfast was fairly disappointing with the only good thing we ate was pancakes. For an extensive menu I would think there would be more consistency and a qualified breakfast cook. Service wasn't too bad and we were in and out in about 40 minutes. Our lunch experience was trouble from the start. Even though there was a clear line of customers waiting to be seated and we asked if they were taking names (rude response of "No!?!") only one of the waitresses was seating customers and she would point to a random person in line and say "how many?" Then seating the party at a dirty table not yet cleaned from the previous customers. Truly unprofessional. It took forever for our waitress to show up and tables seated after us had ordered drinks and food so I went to find a manager. The manager was running the drive thru and quickly asked where we were seated and said "OK" as she turned and walked away. No "sorry" and she never checked back on our situation. I don't know what it was her job to manage but she clearly wasn't managing a thing in the dining room or paying attention to the lines of people waiting to be seated or those waiting to pay at the register. Our food was awful. My chili was actually cold, watery, and the cheese never melted. When I mentioned this to our waitress she said she'd take it off the bill. As the chili was my substituted item in place of fries we only saw a $.70 cent savings. She never offered to replace it with a hot one or offer one to go. Others at the table had an overcooked but cold Frisco melt, warm but greatly undercooked fries, and cold onion rings. The service was so slow I did see one set of customers leave after waiting too long for their food (they left without paying for their drinks or complaining) and our total time in the restaurant was a long hour and twenty minutes. The restroom was fairly clean on both visits and the entrance and parking lot were clean on also. At this point I'm not sure I'll bother getting off the expressway and visit this Steak & Shake again. There are others we pass on our road trips that have been much better than this one. read more

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Tried their new new strawberry cheesecake shake. Tasted more like it was a strawberry shake made NEAR cheesecake. If you ever wanted a la croix version of a shake, this is it. Also service sucks. read more

Not a bad place to go to get shakes for happy hour...if they're even open. For a 24/7 restaurant with a happy hour of 2-5, to be closed during that time on multiple occasions is ridiculous. I mean- is this place ever open? Because it seems most times I pull up to the drive thru now they're paying someone to tell me they're closed over the intercom! Waste of time! read more

I love steaks and I love shakes... Fries and cheese, large orange freeze... Check your bag, check it twice... The service here ain't real nice... read more

This one of the slowest places around not worth the wait . Than I get the wrong food. This place is a Joke . Don't waste your time going there lesson learned read more

Worst. Location. Ever. I've been here twice (drive-thru)..both times my order was messed up when I only ordered 1 item. Last time I ordered a single cheeseburger with bacon. I got a double cheese, no bacon (that's what it said on the receipt & I was charged for that). I went back in, they said I could keep the double & they would put bacon on it. No thanks, I want what I ordered & a refund for the difference. They made me a new one...I left...I went to eat it..guess what...no bacon & half the bun was stale! I did not go back & never will. They need to get their act together! read more

The staff is always polite despite the fact that the place is always busy because of their fair prices, variety of milkshakes & location but because of this, we always wait a while for dine in food. We made the mistake of ordering drive through milkshakes & I kid you not, we waited 23 minutes for them! NEVER AGAIN! read more

Get the Heath Shake!! You'll thank me later! I prefer the "steak burger" from Steak and Shake over almost every other burger joint. The burgers tend to be less greasy and sloppy than other places. I love the mushroom and swiss burger the most! Fresh mushrooms are the difference maker! The only downside to the Steak and Shake experience is the extra wait time as a result of "made to order". But this is not really a downside as that is why the food is always fresh. Their shakes are killer! Heath is my favorite! The Chili is very good, I like mine a bit more watery, but the taste is spot on! Definitely at the top of the list for fast food/burger joints as far as I'm concerned. This location is fast and polite every time I've eaten there! read more

Took my son out to eat tonight. Needed a quick meal because we had plans tonight. Store 210 in Joliet, Illinois. I ordered the Chili Mac Supreme, the dish came out overflowing with noodles and all the fixings but ONE issue. There was a teaspoon full of chili in the actual dish. I asked the girl to maybe add a bit more, she did and the manager told her to tell me it would be extra. Now I've eaten this dish dozens of times because it is what I enjoy and I've never had issue with the amount of Chili they put on it until today. The manager wouldn't budge so I asked her to take it off the receipt and I wasn't going to be eating dinner. My son finished up his meal, we paid and we were on our way. #NotHappy read more

Was there last week. Waiter messed up my order. Brought out the food, and never saw him again. Tried getting the managers attention, with no luck. Do not waste your money read more

Went to drive thru in 1/4/19 7:ish, my sweet tea had slime in it. Called and complained was told they tell manager that was all. Feeling sick! Disgusting! I never stop there and was just shopping in the area. I'll never forget this! Beware! read more

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this was probably the strangest and worst experience I've ever had at any food establishment we walked in and were told by what seemed to be the only woman working that they were seating and feeding nobody because they had no staff. The people already seated seemed angry and all tables were covered in garbage and old food. 0/10 they probably should have locked the door. read more

"Meh" about says it all. Went to Steak 'n Shake for the first time in about 5 years (needless to say I wasn't impressed in the past....). It was the same deal--a bit dingy, mediocre food, and sort of slow. It does look like they tried to up their game from old saltless fries to offering a variety of different spices that can be added, as well as expanding their combos with a big $4 meal menu. But, even with all that, it was pretty lackluster. I will say our server, Alex, was pretty good. Got everything right and got things out as quickly as the restaurants pace allowed. Probably won't return for at least another 5 years or so, if they are still around. read more

I tried to get drive-thru here last night. I say "tried" because someone said they'd take my order and then disappeared for a good 5 minutes or more. I said "hello..." a few times into the intercom to no response. I thought the clerks might have been pranking me, but then someone eventually took my order. I pulled around and saw two cars in front of me. One got their food and left and the next one pulled up to the window. They got one bag of food (only part of their order) and at least 10 minutes went by, probably closer to 15. I finally got annoyed and pulled out of line, without receiving my order. I drove up to the Chick-fil-A in Bolingbrook, where I was in and out of their drive-thru in under 2 minutes, happily gobbling my chicken nuggets. I get that Steak n' Shake probably isn't recruiting from Stanford these days, but is it too much to expect even a modicum of competency here? Chick-fil-A seems to think so. Experiences like these sometimes leave me to wonder if the service sector we've constructed within this country to instantly satiate bourgeois desires isn't destined to crumble into a fiery abyss of cynicism, revulsion and revolution. read more

HORRIBLE SERVICE! Holy crap. When I first walked in, all 3 employees were sitting down chatting and didn't even acknowledge us. The one girl rolled her eyes when we walked in. I, then, noticed FOUR tables STILL had food and plates and were not cleaned off. Are you kidding me? If you're going to sit around and chat, at least make sure your job is done and the restaurant looks sanitary. Employee gave us menus, but then said (word-for-word) "just call me when you're ready I'm going to go sit down." Umm... okay? I will say the other employee was the only nice one when everybody else gave us attitude. She also kept asking how everything was. So I don't want to discredit that. An hour later when we left, the four tables still remained dirty and not cleaned off. Horrible, horrible service. read more

I have NEVER been to a place that takes 20 minutes at the drive through, except here and Portillos. At least Portillos is busy enough to have a reasonable excuse to be slow. This place is horrible! 10 minutes sitting at the speaker after someone says "One moment please", after I place my order for 2 milkshakes, I pull up to the window, wait another 10 minutes to even PAY then my order isn't even done yet! All they were doing was talking amongst themselves while 5 other cars were waiting in the drive thru. Horrible service, it was 9:45 at night and the place was nearly empty. Id suggest going to McDonalds for a shake over this horribly run drive thru, at least they can get it done in under 5 minutes. read more

If you want to experience a joke bigger than their drive thru try their dine in. 45 mins for a kids meal and a burger that of course what a surprise came wrong!! You also get to hear the manager yell about don't worry about the dine in orders focus on the drive thru read more

THIS PLACE SUCKS SO MUCH. I wish i could give it half a star. I waited 30 minutes for 2 burgers in the drivethru For MY ORDER TO BE WRONG. once we told the girl it was wrong she just walked away without saying anything10 minutes laters some dumby comes it asking what the orser was, i repeat it three 3 for him to keep repeating garlic. I DONT WANT GARLIC. anyhow i asked for a refund and i waited for another 10 minutes and just left bcuz its asinine. i waited almost an hour for food and in return i got nothing (no refund) & a "lemonade" that tasted like dish water. all in all this place is AWFUL and i would NOT recommend. read more

The service here usually is awful, but we like the shakes. So today, we got seated after 5 minutes. We sat down at 1:11. At 1:35 we still hadn't got our drinks. I asked about the drinks he said he would bring them out. Another 10 minutes went by so we asked for the manager and left. Sad really because the food is usually good. This isn't a big restaurant and they are not that busy, management needs to work on service. If you go, be prepared to wait for an hour to eat. read more

Waited 5 mins before anyone even looked over to seat us. Another group of 4 got seated after me and ordered before me. Meanwhile I sat 10 mins before asking for someone to take my order and then sat another 5 mins after that before they sent someone supposedly not assigned to my table to take my order. It was as if no one wanted to provide service to us. Terrible customer service will not be coming back. read more

If I could, I would rate this a zero. I ordered via the Steak N Shake app only to NOT have my food delivered!! I called the store only to be told by the manager GIGI THAT THEY COULDN'T HELP and that I would have to go through the delivery service ( she didn't know what service they used or how to find out) so basically I would be out of the money. She then told me to come to the store and she would remake the food. WHEN I ARRIVED AT THE STORE SHE REFUSED TO REMAKE THE FOOD. At this point it was almost midnight. GIGI SHOULD NOT WORK WITH PEOPLE OR AT THIS LOCATION. She has no idea about how the system works and argued a point she did not understand. Yes the inside ticket will say delivery because it was ordered by delivery through the Steak n Shake app. But common sense should of told her that I can't redeem a in store reward for a free shake using any other app like Uber per door dash. She insisted I used DoorDash or Uber and wouldn't even look at the receipt!! The IGNORANCE OF SOMEONE WHO WONT EVEN BOTHER TO LOOK AT THE RECEIPT!!! GIGI YOUR STORE DOES SET UP DELIVERY! She has the worst customer service and attitude I've ever experienced!!! read more

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