I came in here for lunch and all the staff was super friendly, and the food came out very fast after I ordered myself on one of the computer computers. I ordered the double burger with fries and a small Butterfinger shake. Everything was delicious. read more

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I LIVE 5 MILES AWAY. I made a Gruhub order for a triple with ONLY onion, mayo, and pickle. INSTEAD I received a triple with pickle, ketchup, tomato, and lettuce. I hate ketchup. I also ordered a frisco melt for my wife. It was cold, toasted too dark, and very soggy. I also ordered a medium fries: they were cold and limp. I also ordered onion rings which, though too soft, tasted OK. I tried to call the restaurant SIX times, allowing 3-4 minutes of ringing, BUT NO ANSWER. I want a total refund for the nearly tasteless order, or credit, or a corrected order. We have eaten at Steak N Shake hundreds of times over the past 30 years. I am extremely disappointed and will await the apologetic correction for the terrible service. read more

We went yesterday just because my daughter love it. Used to be really really cheap, still cheap, but for 5je the prince range now I would choose another option. The restaurant was very delayed, bread was cold, but can't complain for the price. read more

The food was great .The service was fast but the bathrooms needed to be cleaned better.I do love this restaurant but the bathroom does seem like it needs to be updated. read more

Been coming here for years slowly going downhill. Went through the drive thru tonight. Had my meal messed up twice and had to go inside to get it replaced both times. I asked the man working why they kept messing it up, and he just smiled at me. There were 5 other people who had messed up orders as well. Waiting way too long for a quick service meal. Plus when I got back to my car, they didn't have it right still. Missing all my cheese on every burger. read more

Drinks machine wasnt working , they have nasty attitudes . Customer service is something they need to work on . Will never come here again

We ate here again, there Kiosk ordering take's getting used to. But they have decent burgers and fries , we will frequent this place being it so close to home. read more

Excellent hamburger and shake. Always like the items. I had the onion rings. The area is sketchy. read more

Steak ’n Shake - Inside counter - Burgers Near Me - Kissimmee, Florida

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It was amazing I loved the service from Luis and Tessa. I come here all the time. They do everything kindly when giving out food or making sure you're okay. And helping when needed. And the fries be so good. With the perfect amount of salt. Recommend. read more

SO this was my first time ever eating with this chain and honestly, it was neither good nor bland. Nothing memorable about the food itself. I can't even tell you which burger I had, because I had tried my wifes completely different burger and it tasted exactly the same. Aside from the burgers, where this spot falls short is on french fries. Shoestring style fries can be delicious done by the right people, but unfortunately it wasn't done quite right here. Somehow though, this place has a miracle recipe for milkshakes because that milkshake was like what dreams are made out of. If I were them, Id cut the burger part of the franchise or put it on the backburner because the shakes are out of this world and super cheap! read more

Steak ’n Shake - Shake was amazing - Burgers Near Me - Kissimmee, Florida

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I had not had steak n shake in a while and I must say they never disappoint me. The fries were a little off/cold but my burger was delicious like always. Definitely will try this establishment again read more

waited fifteen minutes for them to take our order, they refused. for no reason, just let us stand at the counter waiting endlessly, asked for help, they told us the MANAGER was aware.... just didn't care real nice read more

My experience in this restaurant is amazing, but when I came by one day and asked for Chicken Tenders, they told me "Sorry we don't have Chicken Tenders" I stood up and left the building. I was so frustrated I jumped in my car and started playing Taylor Swift music so my frustration can go away. If I wanted this type of RUDE service I could of just went to Burger King! At least their services are a bit better, and I can enjoy their Chicken Fries. I really didn't want to leave this very rude review, but I had no choice. I really just wanted to enjoy Chicken Tenders in my 'used' to be favorite fast food place. If they add back the Tenders, I would consider making this a 4 star, the other star I would also consider. You lost a loyal customer today I really hope you think about your actions. Your actions have consequences don't EVER do this again, thank you. "In Loving Memories of the Chicken Tenders" read more

Steak ’n Shake - RIP Chicken Tenders. - Burgers Near Me - Kissimmee, Florida

They lose a star right off the bat by offering only kiosk ordering. To further complicate things, they have a stupid system where you have to scan your receipt every time you want a drink. Anything that complicates my life as a customer is points taken away. It took quite a long time for our food to be served. One of our orders was a bacon cheeseburger - bacon and cheese only. But that came out with a smudge of something on the bun that I assume was mayo. Aside from that, the food was good. But I won't be going back because of the customer unfriendly systems in place. read more

We haven't been to this location since pre-pandemic. In some ways it hasn't changed but it has in so many others. There's no longer wait staff involved. When you walk in you place your order for takeout or dine in at kiosk that they have available. Ordering is a very easy task. We were dining in and place their order and then went and sat at the table. There was one couple in the place and no one else. The wait for our food was considerably longer than I felt it should have been since there was no one else in the restaurant. Nearest I could tell there were only a couple of people working and back in the kitchen area and no one else. The food itself was pretty much what I remember it always being. The burger was good and the fries were excellent. I also enjoyed some onion rings even though they were a little greasier than I remember. My biggest problem was I ordered a combo and along with it I asked for a fountain drink because I realized they have Coke zero. Drinks are self-serve to limit how much contact there is. I waited till our food was ready and walked up to get it. I went to get my drink and had to inform the gentleman that there was no syrup in the Coke zero. He apologized and told me they were completely out. I don't see why they couldn't at least label the machine but again they are short staffed. The kiosk gives you no idea of whether they're out of something or not which is not helpful at all. Since I can't have any of the regular soda I just opted to get a bottle of water. Like all of their locations these days there is nothing really exciting about them and the food is the same as ever. If they don't make some changes they're never going to make it. It's a shame as they're not that bad. It's more that the brand is become a bit tired I think and just need some new blood. As none other locations are close to where we live we don't get to dine there often but I would probably go in more frequently if there was one close to me. read more

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My wife and I use to LOVE this place but since they finally reopened after the pandemic, I guess they just don't care anymore This place took a LONG time to reopen the inside after the Covid crap last year. Even when most places were getting back on track, these people decided to do drive thru only. No biggie. My wife and I waited. THEN, I got a birthday email offering me a free burger and fries. WHOO HOOO. Let's go! We went inside around noon or so. There was 1 other table with 1 single customer eating. We were told to use some kiosk thing. I told the person at the door that I had a free burger and fries for my birthday. My wife proceeded to start her order on the kiosk. I showed the person at the door the email I got which had some code on it. She took the number down and went to the back. She came out a minute or so later and said that I needed some QR code. I didn't have a QR code. I had what they sent me in the email which was a number code. I had never had problems in the past years redeeming the coupon. She showed no interest in helping me any further. My wife and I left and I vow never to go back to Steak n Shake again. Some good did come out of it though. We were still hungry since we didn't get any food here so we went to Burger King down the road. I tried the new Bacon King sandwich. OMG!!! So freaking good. Hope you enjoyed saving the restaurant $3.99. Judging by the lack of customers, I would have thought you would have wanted our business but it's ok. PLENTY of places to eat on 192 read more

I read a lot of bad reviews about this place. We decided to chance it anyway. Service: Our server, Erica, was wonderful. The food didn't take too long. The food came out hot and fresh. We arrived at 5:30 on a Friday evening and dinner was served by 6:05. Food: The burgers were good, french fries were just ok. I found that they got cold very quick, but this is probably because of how thinly sliced they were. The milkshakes were delicious. Restaurant: The dining area was clean, but I found the bathrooms to be a little outdated and not very clean. read more

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I love the nutty flavor it so good The service is so good and I love the cheese burger read more

Ummm I ordered a foot long hot and this is what I got after being told to pull up ahead of the pick up window and had to wait 20 minutes for my food. God knows what was on top of a slice of white bread. Def would give zero stars if it was an option read more

Steak ’n Shake - I don't even know what to say - Burgers Near Me - Kissimmee, Florida

I visited May 30, 2024 at 7pm waited 20 minutes for the manger to process a coupon in which he said he couldn't after 20 more minutes. I decided to just pay for my food as I was very hungry and they got the order wrong after waiting all that time. when I went to the bathroom to wash my hands, I watched a lady who works at steak 'n Shake. She was wearing all black, not wash her hands after physically watching her come out of the bathroom. I will never come back it is disgusting. we saw a homeless person enter while eating a burger from another establishment, walk in go to the soda machine, fill up a large cup and walk out right in front of five of the workers. I cannnot make this shit up. read more

This place gets packed! People that complained here need a reality check. This is a fast food place. This is not a five star restaurant. Everyone working here wants to take your order, deliver, pick up, and then clean for the next folks waiting. Our server was polite. He had short quick conversations cause he clearly was busy like everyone else. I've gone to every class of restaurants so I'm making my judgment based on knowing this is a fast food chain that has servers. I hadn't had the food in years, meaning back in college which was about 15 yrs ago... It was the same quality. I loved the strawberry shakes and still did this last time. The burger was decent (a cure to a hangover ), reminded me of the cartoons sponge bob cooking them patties. read more

Steak ’n Shake - Strawberry milkshake and burger. - Burgers Near Me - Kissimmee, Florida

True shoe string fries. They were fresh and oh so good. The onion rings were weird. "Platters" are the deal here. You get to pick two sides, so you are not tied down to just a fried culinary accoutrement to your burger. The salad plates were chilled *bonus points*. The orange freeze and vanocha shakes were frostical yummy-ness. My girls loved the grapes & apple side. It was a nice change of pace. Fries are good but they can get tiresome after eating out 10 days in a row. The premium mushroom & onion burger was spot on, cooked to perfection. Husband seemed to enjoy his bacon cheeseburger and my daughter loved the Frisco style on sourdough. We pretty much had perma-grins and I don't look half bad in the hat. read more

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I asked for no pickles or onions and add bacon but they do the opposite of that by adding onion with no bacon, and it's not a first time it's been multiple times. I'm tired of how they charge $2 extra for bacon and don't give the customer what they actually want read more

Service sucks here! The workers here are rude and very much not helpful. They ignore their customers and do their own thing and then the line gets long and they stand there laughing and talking. read more

It was delicious. I always get the steak patty not the burgers. Their sauce for it is so good. All the shakes are always tasty and thick. Their Parmesan fries were a delight. read more

Service is pathetic. Drive through order took so long, while also being completely ignored by staff at payment window, we had no choice but to drive down the street to Chick Fil'a. Won't attempt ordering at Steak N Shake again. read more

40 minutes to get fast food. Called me up for my order and only had the shake ready. Stood there another time 20 minutes. Poor management/execution but food was cooked well The crazy thing is they were at approximately 40% capacity and no longer offer service so you have to use a kiosk read more

I havent been to a Steak n Shake in years due to a previous experience, but Mom recieved a coupon for her Birthday and she was determined to go, even if she had to walk to her there. So we opted for the drive thru. We greeted immediately by a super friendly voice and we asked for a minute. While Mom was verbally deciding, the voice on the other side of the box asked if we needed any suggestions, which was sweet. Mom finally decided on the Reeses Peanut butter and chocolate shake and an order of tiny diminutive fries. Her favorite. When we pulled around we were greeted by a friendly young man who cashed us out and then u spied the face of the friendly voice. It was one of the managers who was happily making Moms shake. When she saw we had a Birthday coupon for the shake she asked whis Birthday ot was, in which proudly proclaimed it was hers! The manager and the other young man wished her a happy birthday and we were given our order. Mom's shake was so yummy, since I was given a taste of two and we were surprised to see our fries were seasoned, which was a tasty twist on a familiar favorite. I don't think it will be that long before we return again. Customer service was fantastic and so was the snack! read more

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I'd give it no stars if I could , food sucked , service is awful and all they do is argue with you about food YOU ORDERED. The manager is a joke in a blue shirt. Honestly I'd chose any other Steak 'n Shake !! Please leave read more

Here's the Scoop:: This joint reminds me of burger shops I use to see on tv in my mother's time. Retro design. The seating is comfortable and is family oriented. Shakes, burgers, fries, floats are simply. While here in Florida after a day of shopping we stopped in for a shake. Oh my Goodness so thick and delicious!!! You need a spoon. I live their burgers because you get fresh lettuce & tomato on them and the burger is tasty. I love the service as well waitresses are moving in this place. Very friendly staff and the manager walked around as well to see if you're enjoying your food, Now that's customer service. This always makes you feel special. I haven't visited the one near me on 347 Hwy but I'm going to see if I get the same service. However I have tasted the food from the one on 347 and it was delicious. So all I need to do now is visit sit in and compare. Try them you'll enjoy:-) read more

Steak ’n Shake - Strawnana shake, oh yeah!!! - Burgers Near Me - Kissimmee, Florida

Don't eat here. The employees don't wash their hands after using the restroom. I ate my meal and went to the bathroom and saw an employee walk out the stall and not wash her hands then she went straight to the line to cook. read more

Slowest service I have ever been to. We got seated pretty fast, but then it took forever for them to come back and take our orders. Once they took our orders, it took even longer for the food to get there. When we got our food, our orders were wrong, wrong toppings on burgers and missing food. The food is all really small and skinny portions, it's okay. And to top it all off, there weren't any paper towels in the men's bathroom. The place was kind of busy when we first got there, but then tons of people piled in, making it even slower. read more

Never been to one of these before. It is your typical fast food joint. However, gone are the greeters that take your order. Instead they have machines that you order and pay at. The cooks and chef then make your food. What impressed me the most was the service was amazing. They were out of something in my order and the cook was so apologetic and wanted to replace it with whatever I wanted. That's great service. read more

This is the most mismanaged location I have been to. We have visited multiple Steak 'n Shake locations in cities throughout Florida over the years during repeated road trips between northern and southern Florida. It was so understaffed 8 tables remained uncleared for at least 75 minutes, the duration of our stay. Busing trays were shoved on bench seats, plates and cups piled high on tables, and when we were served they had no clean cutlery to offer. I don't want to think about the state of the kitchen. Kitchen was also very slow. We asked them to be honest about turn around times and they underestimated by half (said 20, took 40). Orders were repeatedly incorrect. I watched several customers get up and chase a waitress down for a correction and attention. My friend's burger also had no cheese. Overall, a dining disaster. Very sad for the brand. read more

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This is the place to go to if your first time in Florida. I have to give a shout out to RENEE, homeboy working two jobs at this spot. First is greeter then he becomes server. LOL. His service deserves recognition. So thank you Renee. I love the shakes. Got myself a Reese's peanut butter cup shake in a go cup. It was muy delicioso ( in a DORA voice) if you into them. The White Truffle Prime Steakburger was very good compared to regular white truffle sandwich which also isn't bad. I could do without the fries which are thin sliced. So 10 for shakes 8 for food 10 for service. read more

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It's rare that I take the time to review service at restuarant that has disappointed me. However having to sit through such a dreadful experience prompted me to do so. In an attempt avoid wasting anyone's time I will summarize the top 5 most horrific things I experienced during this visit. When first walking into the restaurant around 9:45 or so I received a very kind greeting, not from the staff mind you, but the inch of grease caked on the floor causing most employees and customers to slip and slide around. Through the entirety of my visit there were almost 6 slips that I had witnessed. The staff claimed that they had "accadently used the kitchen mop" to "clean" the dining room. Which assures me that their kitchen is no friends of mine. The second thing was the lack of service and functionality. The servers seemed to be in a frantic panic. Running around not acknowledging the people asking for their attention. Not to mention that it took 15 minutes to be seated by a host who had reluctantly stared and gave us the one minute sign over and over again. Third, Once finnaly being seated as to be expected there was nobody to take our orders and when someone finnaly did show up they quickly stated for us "hold on one second" and never came back. At least the fruit flies were anxious to take our orders. Fourth, once we finnaly got a server (a new one) the food took well over an hour. I wouldnt call that fast food. Let alone quick service. Did I mention we were not able to escape until after midnight? And lastly I would feel bad to not mention that out of everything the second server who we had gotten was actually very nice and helpful. Unfortunately he was so busy trying to attend to everything else we barely got to see him. By the time we finished our food we had to wait an unnecessary amount of time for our bill. I probably could have gotten in my car and paid at the drive through faster than the register at the counter. Realistically I could have even driven 2 hours to get home and been served food at the Steak and Shake near my hometown exit all the way in Vero Beach before I got my food at this location. Overall I am unable to leave a 0 or 0.5 star review. So Steak and Shake. It's your lucky day. You get one star for your horrible service. At least the food was not terrible. I bet I would regret saying that if I could have a look in your kitchen or back of house. Thanks for nothing sincerely, Disappointed. JTD Foodie Reviews. read more

Stay away from this place we walked in at 5 o'clock about 515 somebody walked up to us to set us down mean time the place had 2 tables we went there to try the steak burger that it took them nine years to create from brisket and chuck and is six ounces for 6,99 and very little French fries average burger we eating and another 4 erldeley people walk in it took them 10 minutes to sit them downd hay it's just a burger not a French Resturant read more

Steak ’n Shake - Burgers Near Me - Kissimmee, Florida

Needed a good late night snack so I decided to visit this Steak 'n Shake with 3 friends. First off, we were at the door for almost 5 minutes before we were even acknowledged. Should've known that was a sign to get away but we stayed. After waiting in line, and then waiting on the employee to service a few dine in tables we finally placed our orders at the counter to go, they were simple items from the 2 for $3 deal menu. A couple plain burgers, fries, 2 shakes & a sundae. It took all of 25 mins just to receive the first shake and I honestly couldn't tell you how long it was until we received the food. This location needs a lot of work. It is totally unorganized and it could definitely use some TLC. I feel bad for the employees. I do not recommend this location and unfortunately I would not return. read more

They messed my order up not once but twice. First they messed up our burgers getting every single one wrong so after waiting a while we get our food back they give us only one frie even though we all got meals. It was extremely annoying and we were there for longer than appreciated and after all that waiting our food was barley warm. read more

Quite possibly the worst service I've ever received. My family and I ordered 6 meals for pick up. We arrived and headed to the pick counter where a very confused employee was finishing up with another customer. I gave the employee my order information expecting a quick turn around, but this was not the case. She confusingly looked at my order information and scrambled, she returned with one bag and said here you go. I opened the bag and saw 4 fries, nothing else. I informed the employee that I ordered 6 meals, 4 of which included milkshakes. She handed us another customers order and walked away. I had to tell her that we are still missing our steak burgers, 2 fries and our milkshakes. Another employee returned with a bag of steak burgers, but not all of the steak burgers. At this point, my family and I are beyond annoyed. After over 30 minutes of explaining/showing to several employees our confirmed ordered I was able to walk out of there with soggy fries and poorly assembled steak burgers. Was it worth my time and money? Absolutely not! To top it all off, there is no way of reaching anyone from Steak and Shake to voice my complaint. read more