My order came out incorrect they fixed it, but by the time I was able to eat it, I had lukewarm food The dining experience is pleasant except it's freezing in the dining room and they can't do anything about it read more

One of the last ones around. This one has not lost a beat and stands up to what Steak n Shake is . 10/10

Good food and high prices, but I guess you get what you pay for. Going through the drive through is extremely slow and frustrating. Ordering through the app and going inside to pick up works great! Always ready when they promise so you can walk in, pick it up, and go! read more

Didnt correct my order so im gonna give them 1 star cause im very disappointed. I ordered #2 with onions in it and no pickles. When I get home there is no onions and pickles is in it. Whoever did my burger pls your a dumb*** im so very mad and clean your ear good next time!!!!!..... read more

First off, I don't have super high expectations for fast food. After all, it's fast..food. What I do have high expectations for is customer service. My weekday drive thru experience ordering a number 29 (triple steakburger with fries) with everything on it minus tomato was about average. The over-all wait time in line from end to end wasn't too bad for the time of day (noon-ish). The person taking the order at the speaker was pleasant and easily understood. They repeated my order correctly and provided me with my total. Once I got to the window, I was presented with a card reader in which to insert my debit card myself (due to covid) and then promptly handed my bag containing my order. The reader with my card inserted was removed from my view and then presented back to me after a couple of seconds. (I didn't really care for this) I retrieved my card and the window closed. I expected to be handed my receipt. After a short wait, the individual in which I had just interacted with attempted to hand me another order. I asked for my receipt mainly to ensure I was properly charged. The individual seemed puzzled, but was able to get my receipt. The steakburger was deliciously messy (although not without tomato as I had ordered...) and could have used a little salt/pepper love. The fries were perfectly salted and tasted good. My only regret was not getting a shake while I was there...but that gives me a reason to come back later. read more

Steak ’n Shake - Triple steakburger with "everything". Note: It didn't really include everything, but I still thought it was good. - Fast Food Near Me - Washington, Missouri

My friend and I came here and made two separate orders. she finished and payed for hers well before i got to the checkout screen. I got my food before her. i finished my whole meal and more than half my shake. 5 orders that were made after i got my food came out before hers. this is absolutely ridiculous. read more

I have been going to Steak & Shake since I was a little one. Let's just say that was a long time ago. Back then it was such a treat to hop up on a stool, watch the steak burgers being made, and oogle at the Steak & Shake model semi-truck that sat in the window. How I wanted that. I am sad to see many Steak & Shakes closing in our area. My kids and I still like to visit - We love the food here. Thankfully, there are still a few that are close to me. One of the best things is price. They continue to have a $4 value menu which is an incredible deal. Last night, we stopped at the Lake St. Louis location. We pulled up to the drive-through and were greeted with a friendly voice asking what they could make fresh for us. She was so very friendly. When I arrived at the pickup window, the employees had smiles on their faces and were working hard. We felt welcome there. As we drove past the windows, you could see that the store was spotless and well-organized. The food was hot, fresh, and tasted wonderful. This location should be a model for others. If that were the case, I have no doubt that Steak & Shake will once again dominate this segment of the industry. Thanks so much for the great service! Keep smiling! read more

Waited 31 min in the drive thru !!! When I complained to Chrissy she proceeded to tell me that I was only in line for about 15 minutes !!!!! Don't even get me started !!!! Unacceptable !!!!!! This location is consistently slow there's a reason why they only have one and a half stars. Drive-through experience is a nightmare read more

Steak ’n Shake - a view of a parking lot - Fast Food Near Me - Washington, Missouri

Went and got food and they were super rude at the box. When I got up to the window I wanted to make sure the order was correct and the lady at the window was being super rude. She slammed the window in my face while I was trying to speak to her. While she was handing the food out the window all the teenage girls were giving me dirty looks. While they may have been busy there is no reason to be this rude to someone. read more

Take home food thrown away, so disgusting. Chili greasy & thin, burgers, paper on burgers, cups of shake all had a smell of old grease! Fries the same. Could not eat any of the food. read more

Just got off the phone with Ashley . Wanted to let her know my girlfriend got her order delivered and it was missing her fries and her drink. She said they were understaffed and called me a "stupid bitch" and hung up. Don't go here because clearly they can't handle all the customers anyways and the customer service sucks. read more

Best steak and shake I've ever been to, the food was fast, fresh, and delicious. The bathrooms were also very clean

They got our order wrong then the first time my dad called the lady was rude and hung up on him. Then the second time she pretended to be someone else. Then the second time whe was not necessarily nice. If you go there and they have a record of doing this you probably should make sure that you are aware that they might do this to you. read more

The worst experience I've ever had from Steak ' n Shake , COLD, sterile environment, very unfriendly staff. Burger was awful, tough, chewy, fries were cold . I will NEVER go back to this place !!!!!!!!!!!!!!!!!!! read more

We went here in memory of my mom We had her favorite meal in honor of her 90th birthday. We had THE BEST possible experience. Every staff member was friendly and helpful as we'd not ordered by kiosk before. The place was immaculate, and we easily navigated to a table by the order pickup counter. The milkshake came up first, and was a vision of memories with my mom. The burgers and fries were so good I almost cried. The whole thing was super delicious. We're now going back soon to make memories of our own. Perfect experience. Highly recommend! read more

lady had an attitude, i ran into a chair on accident and she said hey there's a chair there as if i didn't already see that, freezing pickles read more

Steak ’n Shake - that's it there it is - Fast Food Near Me - Washington, Missouri

I would give them 0 stars if that was an option. HORRIBLE service. Sat in the drive thru line for 23 minutes and still had not received food. We ended up leaving the line and going someplace else because it was ridiculous read more

First time eating here it did not disappoint! Burgers are good, Banana milk shakes are very tasty clean restaurant.

Steak n Shake is normally a pretty solid restaurant. This is the worst ran restaurant I've ever seen. 15 minute wait time to be seated, because the hostess was playing around with a co worker. Food was even worse than the service! Sat down, kid ordered a hamburger and it came out slathered in mustard (including the whole top of the bun). The burger I had was disgusting and tasted like it was cooked two days prior. My other son ordered a hamburger and said it was edible if you don't think about it and just chew. Service was terrible but it's remarkable how awful their food is and I love steak and shake. Wish I could give it -5 on a rating scale. Doesn't even deserve a 0. read more

Perennially horrible service. COVID or not, they have always taken forever and generally get the order wrong. Washington location is especially bad, but most SnS are the same. No wonder the whole company is going down the tubes. read more

Thank you Steak and Shake. Thank you for not making your cook wear a hair net. I know they don't wear one, as proven by the big ol hair in my burger yesterday. Thank you for removing yet another restaurant that I can eat at in town. One of my favorites at that. Hair in my food is the most unacceptable thing that can happen to me , while dining. So preventable. Cleanliness and service are the most important things for a restaurant to have. In my opinion, food taste is third. If the place isn't clean and the service is bad, I won't be tasting the food, because I'll be out the door. So long Steak and Shake, and good luck. read more

to start this off the people are lucky that there isn't a 0 star review cause they woulda got that i ran into a chair and the lady said hey there's a chair there as if i didn't see that already and i also had some freezing pickles and frozen onions that i didnt ask for and the lady also got mad she had to do her job read more

Extremely awesome. Ask to see salguod. He is epic. He will do the thing on command. Also cowans has better shakes. Ask for Madelyn to make them though read more

This place is the worst place I've ever eaten. They're service is the worst I've ever had and I'm waiting over 30 mins to get my food when I FINALLY get my food the order is completely wrong or they put something on my food I specifically asked NOT for. Getting a shake takes 10 mins and getting a simple water takes almost even longer. They forget my silverware, I had to wait 15 mins just to get a refill. I had to walk up and ask them to fill up my water. Im also waiting at the cash register for far to long to pay for the terrible service I had. This use to be my favorite restaurant because they really do have good food but everyone needs to be fired or at least trained correctly. #1 shake on Yelp. True, once I finally get it after 10 mins. A shame that all of Steak n Shake locations are this way. Oh and I have never seen them wash their hands. read more

I have been to this particular restaurant 4-5 times within a year. I don't know if the mgr has changed or what, but the last two times I have gone through the drive through, when I was given my food, it wasn't even warm to the touch. The first time, I thought maybe it was because I drove a half a mile back to my home. Yesterday, the food was not warm again. I got out of my car and took my luke warm burger and cold fries back inside. They told me a mgr would come speak to me. She never came. Several minutes later, as I sat at the counter watching their burger cook make burgers, the girl gave me a bag with my food in it. I walked to the car, felt the French fries and they were the exact same fries - no warmer....cold. The burger was the same, except it appeared they microwaved it to make it warm. It certainly was NOT new, fresh, warm food. So beware! I would travel down highway 100 and hit Burger King, Lion's Choice or Arby's before I ever go to Steak N Shake in Washington, MO. Order #552338, time: 6:57:51 pm on 5/1/19. read more

I have to say that I never write reviews but in this case it is so bad that I feel I must. Over the last several months I have been there several times and with the exception of once the staff has seemed completely upset that we are even there and except for the one time we have just walked out after waiting 15 with no one even coming to our table to take a drink order. Even acknowledging the customer by saying I will be with you in just a minute would go a long way. read more

Steak n Shake is a STL staple and the Washington store is a good one. The management, cooks, and wait staff all all nice folks and the place is clean. I LOVE a good Bean Crock AND they have Coke! read more

Ok, I have not been here in two years and thought I would give it a try again. Well the food is always good but the service and speed in witch you get your food is horrible. Four burgers and fries 1 hour + and no one coming by for drink refills. read more

They seem to be stingy on their ranch dressing, I ordered a fried chicken salad and received less than half of a little container. This seems to keep happening. What is worse is I get back to work to discover I can only take a few bites because that is all the dressing they gave me and I am stuck at work till the end of the day without having lunch! read more

Manager was nice but employees are untrained which makes the manager look like she may be untrained. Food was below average. Pass.

Had to go find the waiter to get a water refill after waiting for 40 mins. Everyone else in the restaurant seemed frustrated as well. Food came burnt. No one should spend an 1.5 in Steak n' Shake to get food. read more

Consistently, horribly slow, even by Stake N Shake standards. You will wait to be seated (with no line). You will wait an eternity for your server to arrive and greet you. You will wait just as long for them to bring you drinks. Oh you want your food? You need to wait awhile longer. You would be better served to order your food in the drive through and then bring it in. read more

Went to drive thru on a Thursday evening at 8:00. We had two cars ahead of us. Placed order and 30+minutes later still did not have food. Went in to speak to manager and was told they had a big order. Yet I saw an employee leaving. This is not the first time we have had to wait an extraordinarily long time. Will not patronize again. Owners should be reading these reviews and correcting business practices if they do not want to lose anymore business. No one is taking pride in their work or services anymore. read more

My daughter and I went there Friday night. It was busy and we had been waiting patiently for over 10 min for a table. The girl that was seating people knew this as she had seen us standing there. A man and a girl walked in and waited next to us. They were only there a short time. She walked over to him, looked at us, and then gave him the last table which I thought was very rude considering our lengthy wait. I also thought it was rude of him not to tell her we were there first. So we walked out. Definitely was not going to wait any longer. Terrible service. read more

Horrible Management. Had hot dog and tea ordered to go. Waited 20 minutes and only my tea was ready sitting by the cash register. They hadn't even started on my hotdog. I finally asked for them to cancel my order and give me a refund. The manager, Stacee, gave me a refund and with attitude put the ice tea behind her in kitchen. I am sorry, but Good customer service would have given me the ice tea and said they were sorry it was taking so long. read more

Good food that you'll find at any steak and shake, but don't go if in a hurry. The service is usually much slower than you'd expect from a diner style restaurant, especially if busy. read more

I went to this place and had an okay experience. I got a burger it was okay but the fries were horrible they were cold and stale. My grandpa got a chili dog and hated it. Then we got some shakes which took forever(25) minutes cause they said they had a new shake maker LOL. Then my grandma ordered a scoop of ice cream and it took so long. But after all we got some stuff of are food free. And they were short of staff is okay I understand why it took so long but shouldn't take almost 20 minutes for a scoop of ice cream. Not a comeback place. read more

The service is bad, More than once your food is not hot. I can sit there and watch my food sit on the shelf for a long time. The Servers stand behind their little wall and b.s. while food sits there. Sometimes when I walk in nobody will greet me for what to me is a long time while the servers are behind their little counter. I'm an old customer of Steak, since the early 50's, "St. John MO." back when it was mostly curb service. My Dad worked at the first one in Normal IL. when it first opened. He was a friend of Mr. Belt, which means nothing. Just thought you should know, every time I order a 3Way I never know what I'll get. Today They didn't put the sauce on it, I've gotten it with more beans than anything else etc., etc.? Today I came in and was greeted in good time, my server was good. Not but maybe 2 min. another fellow came in and was seated by me. I ordered and a couple of minuets later he ordered. Burger & Fries, my order came very fast and I was done eating before he received his burger. He it was not even hot. read more

This is the worst Steak N Shake I have ever been to! We waited forever to place our order and the restaurant was NOT even busy. People standing around looking at us trying to figure out who wanted to take our order! Never got refills on our drinks waited 45 minutes for food and it was NOT good! Do not waste your time on this restaurant. read more