Locally owned business that care about the community. Communication and open about the repairs.read more

I've had a few negative experiences with Martin Automotive, but the latest issue has pushed me to…read morethe point of writing this review: The first incident: I took my vehicle in for an oil change. I drop off, they do the work, I pick up later that same morning, and get home only to later that afternoon find a pool of oil covering a good portion of my garage floor. I send in an appointment request stating the new issue and am contacted by their staff the same day; An appointment is made for the next day. I put flattened boxes under my car to try minimizing the spillage on the garage floor. Next day, I take my car back in and Jeremy - a member of their customer service team at the time - is aware of the situation, apologizes profusely, is an awesome guy about it, and drives me home while they remedy the issue. Later that day I pick up, problem resolved. Annoying, messy to clean up for me in my garage, but I'm not here to make a fuss. The second incident: After having some kind of maintenance service done (I don't remember what it was), their front desk staff suggests having a fluid flush done in the coming months as a preventative measure. I eventually decide that "sure, it can't hurt", and I take the vehicle in for the fluid flush. The service is complete, I bring the car home, and later that afternoon (around 4:30pm) I end up with a pool of clearish fluid coming off of my rear passenger brake line. I call Martin to let them know what's going on and to try verifying it's brake fluid, or am I crazy. They tell me they can get me in the next day to look at it and that it is likely brake fluid. The brake fluid reservoir isn't empty, so I tell myself "eh ok fine that works it'll be ok". I take the vehicle in the next day, they discover the screw to bleed the brake lines wasn't tightened down all of the way, and I spend another portion of a day cleaning up messy fluid from my garage floor. I get the vehicle back and driving it feels a little off, but I tell myself I'm imagining things and the vehicle is fine. The final straw: Today, I went to check my tire pressure and oil. After I pop the hood, I notice something unusual sitting on the top rubber seal that separates the engine bay from the exterior. It's something sticking up off of the rubber, and I poke it and it decompresses a tiny bit. I then pick whatever it is up and realize it's the cap to a reservoir, and then look down and see that the cap to my brake fluid reservoir is clearly not there. I then check and see that there is plenty of fluid in the reservoir and put the cap on myself, making sure it's seated all of the way. Keep in mind that this cap has been off for possibly two months at this point. With that cap off my brake system could have depressurized and simply stopped working mid-drive. I think anyone reading this can agree that it would be a bad thing to happen to someone operating a car. Mostly out of sheer panic, I called Martin to check and see if there's a chance my brake system could be damaged. I've had this car 11 years, it is in absolutely stellar shape, and the only thing not factory new on the thing is the tires I replaced five-ish years ago. The customer service rep I spoke to (I believe her name was Lizzie; I apologize if I have the wrong name) is very understanding but states they don't have any notes from the second incident involving the brake fluid leak - so they just decided to conveniently leave that out of my vehicle's history. She offers to try getting me in for a check/maintenance of the braking system and I try very nicely but don't entirely succeed in being nice by saying the trust here is dead, I can't do that. I simply ask her - IN GOOD FAITH because I'd rather not be driving around a time bomb - if there's a chance my braking system is damaged or something else could be happening. She tells me that as long as the braking system is responding (meaning the brake pedal has pressure and isn't just dropping to the floor), I should be ok since I haven't had anything major happen since the fluid flush two or so months ago. Ultimately, do not use Martin Automotive. I brushed off the mistake with the oil change as everybody makes mistakes. The fluid flush should have been the red flag to walk away, but this cap having been overlooked during service could have been anything from oops car driving weird to omg brace for impact brakes aren't working... I think it's fair to categorize this lightly as "not at all cool, my dudes". I never demanded any compensation or refunds, nor was I offered anything other than free service appointments to fix the immediate issues as they happened. I have absolutely no problem with paying for quality work, and the fact you will not receive quality work is why Martin Automotive does not deserve your dollars.

Front tire kept losing air. Took car in and Neil had worker fix it right away! Found a bad stem…read morevalve and leak on rim. Fixed in 15 minutes! Plus adjusted air pressure in all four tires! Friendly workers with cheerful service at no charge to me because I bought the Honda Accord there several years ago! Honesty, great value and quality service are standards of this excellent dealership!

Stay away from this place they are there only for scam i give my car for fix and they didint fix…read moreand they charged me for parking SCAMERR

Thank you guys for good service!! Our boat has a lot of issues and they are completely trying to…read morefix it!! We paid them and took it out of state. It broke down again and they agreed to fix it for free!! They have excellent customer service and again fixed the error for free!! We paid a lot for the service but again they are fixing it for free. Thank you guys for trying to fix this mess!! I give you a five star rating for your customer service... Thank you so much!!!

After taking my boat to several different mechanics with mixed results, Jeff Schrock and Schrock…read morerepair is the only one that will touch my boat going forward. Thru multiple repair issues they have been very timely and provide great communication. Dealing with Jeff and his office is a very professional experience. Every bill is detailed with an explanation for various charges. 5 star all the way.

Pedro at 8A's is great and I've never been disappointed with the repairs I've gotten from there…read more The people at 8A's are always ready to help me out with a smile and I recommend everyone who asks me to them.

I would recommend this business WITHOUT any hesitation…read more Called to make an appointment for an estimate, and they were able to the repair the same day. They said it would take around 2 and 1/2 hours, and if I didn't want to wait, they could take me home. When the repairs were done, they brought my car to my residence and I paid over the phone.

I had 2 older ladies from Texas stuck here with car troubles. They called 4 local dealers /large…read morechain shops. No service for weeks. I found Tony's for them. Professional, caring and honest. They started the car , got it to the shop, diagnosed the issue and was able to address their issue so they can get home . They brewed a fresh pot of coffee and made sure my friends were able to get home this week. Thank you so much to the great staff there!

I went to them for they had a fair cost on USA made tires also they replaced the sensors and was a…read morecomplete success

Great for minor to moderate jobs. Love these guys…read more Repairs that require specialized dealer equipment might be taken elsewhere but tires suspension coolant system alternator etc. They do great for a great price

This guy has no problem turning down work. On four different occasions, I've asked this guy to do…read morerepairs on our trucks and four different times, he turned down the work. One time our truck broke down right outside his business. And he still refused to work on it, so we had to tow it to a competitor to have it repaired. Lastly, we had another truck break down two miles from his shop. I called and told him we had an emergency, and we required help. He returned that down too. Really unbelievable. This guy, Scott Butler, is a real piece of work... he doesn't want business and won't help, so don't give him any.

I had my vehicle repaired at Beau's. Im very pleased with the quality of the service.read more

Quality of service was awesome! I made an appointment for them to check out a noise coming from my…read moreright, front wheel when I hit rough roads (ruts, uneven surfaces, etc). Others (dealer and complete care auto service) previously found nothing and in the case of the dealer I was charged for the pleasure. Not only did the technician evaluate my vehicle but the lady who checked me in and Beau himself drove my car. The technician and the lady (who for all practical purpose seems just as knowledgeable) confirmed the noise I had been hearing and evaluated the tire for safety and mechanical soundness. They agreed that the tire and thus the car should be safe to drive, and thought the sound was from the strut. Beau confirmed that it was indeed the strut, is safe to drive, and I could replace the strut at my leisure. I thanked them and tried to pay them for this service but they refused, saying "We did nothing to your vehicle; therefore, there is no charge". That was worth the time spent. So if you ever need your vehicle serviced, I STRONGLY RECOMMEND Beau's Tire & Auto Center of Chillicothe.

Top-notch service! Was referred here for brake work after a national chain shop totally dropped the…read moreball. Steve's not only solved the problem but tipped me to a few other things I need to keep an eye on. These guys are the best ... both mechanically skilled and very ethical/conscientious. Highest recommendation!!!

Nice folks honest people they will get you off better than other places doing what you need done…read morefor cheap. I will continue to give them my business. I had an oil change done and I knew stuff was wrong with my car but they pinpointed what exactly. me and my car approve