So my mother has macular degeneration and moved here last year, so I wanted to update her…read moreprescription and find a provider. I will never go back to this place, ever, after all of the back-and-forth. Here's a list of things that went wrong: 1. Getting her glasses. They said it was only 2-3 weeks. It ended up being closer to 2-3 *months* before she got both scripts for her near and far-sighted glasses. One was late because they messed up the lenses the first time and had to redo them. They did not tell me this until I started complaining about why it was taking so long. 2. Getting insurance figured out. Most of the people I saw there were my mother's age and are (likely) on Medicare. You would think they never saw a Medicare card in their life. Adding in Tricare and federal BCBS, they could not figure out how bill her insurance. At first they said they couldn't run anything medical and charged us almost full price. Next time, they got all three insurances added to her account and started believing me that they could bill her medical because of her *medical diagnosis* of macular degeneration. Which leads me to... 3. Correctly billing for their services. I've been getting auto-mailed bills for an extra $100, saying that the insurance needs to be figured out. Well, I've been there twice, in person, with my mom to get this sorted, but apparently nothing has been done except updating her profile. This is totally opposite of what they promised to do, which is rerun her insurances and provide a *refund* for the difference she already paid. I'm calling them tomorrow to raise some grief about why, since APRIL, I'm still dealing with their nonsense. I'm at the point where the next establishment I'm calling is the Minnesota Board of Optometry. I'm an attorney, so remember kids that you can pursue legal options if your optometrist keeps messing up your prescription. Don't bring your elderly parents here. They also tried to upsell my mom on a pair of Kate Spade glasses when she's on a fixed income and has dementia. That sort of sales work is shady and morally repugnant.

I was traveling and forgot my contacts. Janet took care of me. Staff was helpful during my…read moreunfortunate travel mishap. Can't say enough nice things

I've been going to Dr.Fontana for a few years when he originally had a office in Target in Apple…read moreValley once that office closed down I decided to try a few other Dr.'s and discovered how GREAT he was and how much i missed my eye doctor. So of course I had to come back even if it meant a further drive to have my peepers checked out. He is patient, listens and has answers to any of the questions I may have. My most recent visit I paid $ so my eyes wouldn't be dilated instead they offer a photo system where they can see the inside of your eyes! Pretty cool and he also breaks it down on how it works for you. 5stars well deserved!

I really loved this clinic (5 star) when Dr. Scott Fontana was my doctor! Unfortunately, for me…read more(not for him) he's retired and now I need to change because I'm not happy with the new doctor ... Bummer

New patient due to insurance reasons. I had the exam, which was done very well. Ordered a new pair…read moreof glasses with all the lens coatings and extras. Wore them for a week and never got used to the blue tinged reflections, so I went back. They reordered my glasses without the blue-blockers, and they arrived in just a few days. No charge! Awesome service, will happily recommend.

I needed a new eye doctor as moved into south metro. I heard great things about the Eagan Eye…read moreClinic so I booked myself and my twin sons an appointment there. upon entering I knew that I made a great choice as everyone was very friendly and accommodating. It was a nice looking place and very comfortable. They onboarded the 3 of very efficiently and got us all in and out very effectively. The testing room employee was very knowledge and the process was seamless. When I enter one of their exam rooms, the eye doctor was there in just a few minutes and she was very knowledgeable and worked with me to determine my needs in a becoming way. My 2 sons had the same exact experience. I knew it was time for new glasses for me and I found what I liked and their optician was very knowledge and low key on my options. In fact, the entire experience as extremally chill with no pressure for us to act on anything. Much different that past experiences with many eye doctor offices and optician shops. Our 1st experience at Eagan Eye Clinic was prenominal. I am recommending them to anyone that mentions that they need an eye doctor to me.

Wonderful gift shop and eye glass selection! The owner is welcoming and knowledgeable about frames!…read moreI brought in some glasses that I wasn't super happy with the fit. She helped me out and was super honest about the frame I had. I appreciated it a lot! There are also cute, kitschy items like clothes, awesome silly socks, candles, and Harney & Sons teas. This is a perfect spot for bridesmaids gifts, bride-to-be gifts, glasses frames or cute readers, and gifts for the man in your life! I will be back next time I need a fun, unique gift and don't want to go into the Cities.

Ok I am a guy and when I walked into Eyeology for glasses I thought I was nuts. Well let me tell…read moreyou it is nuts not to go there for glasses. Tammy will push your boundaries trying on new styles but she does listen and will not take you too far out of your comfort zone. She has an awesome eye for style, knowing what looks good and fits on people's faces. She give honest feedback which always helps. I got my first pair of glasses from her a couple years back and received nothing but complements. The glasses are stylish, well made and the lenses are crystal clear. Guys don't be put off by the shop and boutique style. Let Tammy work her magic and get you in style and up to date. Tom from Eagan

This is the eye clinic I go to for eyeglasses & sunglasses for over 10yrs…read more Diana, Kitty, & Michelle are super fantastic & have been here for decades!!! I always get the best service here. Kitty is my Optician usually & super helpful & very knowledgeable! I can always email them with questions & to book appts.

I went into this store and asked if they would please clean my glasses and was told no. Was asked…read moreif I bought my glasses there and I had not. Nonetheless every optical Place I have ever been to has cleaned the lenses at no cost. If I was ever interested in buying a new pair, this would be the last place I would go. They were rude and declined my request. There was not a single customer in the store so what would it have hurt them to clean my glasses?

Love this place. Costs a bit more for me out of pocket but totally worth it. Ever person I've seen…read morehas been fantastic, don't try to upsell, and try to help get u any discounts available to you. Also a very streamline process to set teens up with contacts. Love the front desk staff (especially Michelle) and can pay extra not to get the eye dilation. Wouldnt go anywhere else!

I first walked in last Friday thinking that possibly they would be able to do a walk-in, but they…read moredon't do that. So I looked over their glasses selection found a pair I liked and then put in my information and got an appointment scheduled. Today when I walked in, everything was easy and went very well. I'm a type two diabetic and they were able to help check me for eye issues for that. I think the whole situation probably only took about 45 minutes. The only thing I can say bad about them is that the intake form that I filled out online wasn't necessarily working well when it came to taking my insurance card. But other than that, the staff was wonderful and the whole overall look of the office was nice and immaculate.

Went in to browse at Sun Glasses and was greeted by with great customer service by Diana. Diana…read morenoticed my sun glasses and commented on how I liked my Ray Bands and let her know how they were hurting my head so was thinking of getting a different pair. She told me put my pair on and noticed they were not adjusted properly and proceeded to adjust them, which did the trick. Although I did not buy a pair this visit, I'll for sure return back to this store because of the friendly employee who did not push to sell but truly was friendly wanted to help.

I wish I could give a million stars! Gabby was this sweet heaven sent angel that saved my life…read moretoday.. my daughters glasses were broken and she fixed them.. saved the day! Seriously, she was so kind & helpful! Best customer service I've had in awhile

Five Stars Well done to the Family Team. My prescription…read morechanged and they happily retested me and arranged to have my glasses redone. And they were done ahead of schedule. Very good! Thank You!

I had cataract surgeries in December that changed my glasses Rx. I have been going to Family Eye…read moreClinic for more than 25 years, so naturally turned to them for my new Rx. They are, and have always been, friendly, professional, and helpful to both my wife and me. They did the needed tests, and came up with the new Rx. I worked with a very nice woman to get the new glasses chosen and ordered. They will be there this week. I look forward to a continuing relationship with Family Eye for years to come!

Great customer service Katie and Najma is fabulous. Very kind and friendly. They help me out so…read moremuch and very details with their work

Picked up my frames today. One pair readers and one pair distance. Perfect prescription and…read morebeautiful frames!

A general, routine eye exam should not take up two hours of a patient's time…read more A patient also ought not be kept waiting alone in an exam room for 30 or more minutes after having the pupil dilation drops placed in their eyes, wondering when (or if) the doc is going to return to the exam room to finish the eye examination. During my appointment, after at least a 30 minute wait, I left the exam room to speak to someone at the front desk about the excessive wait time (who stated that the doc was with another patient), and then returned to the exam room. Magically, the doc re-appeared to the exam room almost instantly. No apology. This was my experience when I went for a routine exam last month. During this experience, I was reminded how much waiting time I encountered during my previous routine eye exam here a few years prior. It causes me to wonder why, when the office does not appear to be in the least bit "busy", a patient who has health care coverage via medical assistance, is subjected to excessive wait time. Certainly other patients would have expressed complaints about excessive wait times if they had encountered them.

Dr. Snyder performs a very thorough eye exam and always makes the time to thoroughly answer all my…read morequestions. I've never felt rushed -- which is very difficult to find in a healthcare setting these days. I'm extremely nearsighted and from the beginning he educated me about risks associated with this condition; especially retinal tear which is an eyesight emergency. Sure enough, I had one and got in with a retinal specialist the same day. (I can also highly recommend Retina Center [Dr. Vaughn Emerson] -- the referral Dr. Snyder gave me). Dr. Snyder also carries high quality, brand name, designer frames that his friendly staff do a great job helping me choose. (I have 'made in USA', State brand). They measure and help me find ones that are both stylish and fit my face. Figuring I use my glasses every day, it's worth getting really well-fitting and comfortable glasses! If you're looking for a great eye care provider, I highly recommend Dr. Snyder.