We had some water damage in our kitchen in August 2022. After the source was determined, we soon…read morelearned the Luxury Vinyl Tile we installed in 2013 was no longer available, so we began the arduous task of finding the flooring within our budget to replace it. We had our kitchen, pantry and laundry room to repair. We hoped we might have enough in our budget to replace our master bath floor as well. We searched in all our local Boulder flooring stores with no luck. Either their selection was poor, the cost prohibitive or we'd find something we liked only to learn it was no longer available. I put the project on the back burner in December. Come February, I resumed my search. I received a recommendation to check out Carpet Masters in Longmont. Andrew was a friendly face in what seemed to be rather disinterested sales staff at most retailers. He was helpful, accommodating, knowledgeable, friendly and supportive. His shop had samples of flooring I'd not seen anywhere else, and I quickly found the style I'd been looking for. Even better, the installer he sent, Dusty, was equally as friendly, knowledgeable and supportive. He listened to us and advised us as we made decisions. He could also be considered an artist at his craft. The precision at which he worked gave us floors that will stand the test of time against the wear and tear of pet and human foot traffic and keep it looking as good as the day of completion. He was communicative and honest in his assessment of what could and could not be done, and I found out quickly that I could trust his judgement. I highly recommend both Carpet Master and their installers (particularly Dusty) in giving consumers what they need for great flooring and the best installation experience. Ultimately, Andrew was able to give us a quote that allowed us to include our master bath flooring as well. And Dusty's excellent craftsmanship gave us new flooring we could be proud of.

The final result of hiring Carpet Masters of Colorado does look really nice, but it was nothing but…read morea headache every step of the way. Carpet Masters of Colorado offers a wide selection of flooring, which is handy if you need multiple types like my husband and I. We were looking at redoing the carpet in our new home, along with installing some other form of flooring in the bathroom (because who wants carpet in the bathroom?). Kevin was helpful in walking us through our choices based on our tastes and budget, and it was a fairly painless process to get signed up. And that's where the painlessness stopped. We were told that the installers would be coming on Thursday and finish on Friday. That was perfect, as we were planning on moving in on Saturday. Then we're told actually sometime Saturday they should be done. I stopped by the house on Friday, and there are children in my house. We're talking two kids that were probably around seven and nine, and they are running around upstairs, screaming and playing like this is the best thing to ever happen. There's also this strange teenage couple just hanging out in the living room. I go into another room and do my own thing, and I learn that the boy of this couple is the lead installer's son, and he's brought his new girlfriend by to meet the family. Wow, really glad this is going on in my house. The two kids just keep running around, alternating between running outside and hanging out with Mom and Dad (the lead installer). I have no idea when they arrived that morning, but they left around 3 PM, saying they'll be back tomorrow around 9 AM and they hope tomorrow will be the last day. This is news to me, as I was told Saturday was going to be the final day of installation, which was already a day behind schedule. Then the lead installer explains that those are all his kids, and they all help him out and work with him, which is weird because I definitely didn't see any of them helping out, least of all the new girlfriend. Oh well. Saturday comes, and they finally bother to show up around 10:30 AM. So much for 9 o'clock. My husband refuses to let the kids in the house for anything other than the bathroom, because having kids around is a massive liability and we will not be put at risk like that. They begrudgingly keep working. Kevin stopped by and said that part of the delay is that apparently we are missing a fair amount of carpet, so they don't have enough to finish everything anyways. We later learned this was due to forgetting to measure two closets. At this point, I am livid with this company for their lack of professionalism, and just want it done. The installers stay until they finish what they can do that day, and then just left without cleaning up after themselves. What a way to have a grand reveal of all this new carpet than to just see everything covered in fibers because the installers didn't feel like vacuuming. Eventually the rest of the carpet was installed (by a completely different contractor), and the bathroom was redone as well. It all does look very nice, but the entire process was unprofessional and exhausting. Kevin apologized for the original installer's kids, but apparently this is not the first time that has happened so clearly this is a regular thing. In the end, apologies are cheap, and I would not hire Carpet Masters of Colorado again.