Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

Vision: 20/20, Stars: 5/5!!…read more Went for my annual eye exam and it was a great experience. Dr. Amy Rojo was awesome, she answered all of my questions and helped recommend contacts based on my concerns (eye dryness) and budget friendly. I've been to places where it feels like they are pushing products/procedures but they were always upfront on what was included vs what was extra (plus she gave me some coupons!!). They were also cool with me buying the contacts myself (I like to shop around for the deals) rather than with them. If you're walking take the stairs by Tower Villas and they are suite 1 (on the far corner). The office itself was small but clean. Overall, definitely recommend Dr. Rojo for your eye exams!

Honestly, I was a little nervous at first but this whole process was so easy. My eyes were a bit…read moreuncomfy immediately after the procedure but the team here is great and I was in and out in a short amount of time. It hasn't even been 24 hours yet and my vision is so clear. I'm experiencing very minimal discomfort and I feel fully ready to take on the world. Thank you! The place is clean, too, and the process is quick! Be sure to ask about additional discounts when you go in for your consultation!

Very disappointing experience overall. I was scheduled for surgery on Monday, but only two hours…read morebefore the procedure I received a call saying the doctor determined my corneas were too thin. What's concerning is that this only happened after I specifically asked them to review my scans again. Had I not pushed for a second review, I genuinely worry they may have proceeded with surgery despite the risks. I also requested a direct explanation from the doctor and never received one. Instead, I had to repeatedly call the office just to get basic answers and speak with someone knowledgeable. My impression is that the process felt far more focused on moving patients through surgery than on patient safety and communication. I would strongly encourage anyone considering a procedure here to ask detailed questions, seek a second opinion, and carefully review whether they are truly a good candidate before moving forward. I also felt the recovery expectations were presented in a way that understated how difficult and lengthy recovery can actually be.

Lasik is One of the best things I have done in my life I highly recommend this place they are…read moreprofessional and know their business

got the service consultation the boom three days later book surgery in and out. Now loving it and…read moredefinitely recommend to everyone!! no more glasses! the Dr are some nice

Was my go-to place, but this past experience was so horrible, I don't recommend them anymore…read more This year, I could get a new pair of glasses with my insurance, so I selected a pair in Dec with my new adjusted prescription. When they came in, the lenses were made incorrectly and looked all warped. I went back, worked with the technician to figure out the issue but he was stumped on the problem, and submitted a request to rework the lenses. 3 weeks later I came back again, but they were still made wrong. I was told I needed to come back only when Ben, the initial tech, was in. The Tech apologized, looking at my chart of how the issues had developed and said that he would add a 30% discount on my next purchase. I scheduled time with the initial tech for today, but when I arrived, he was out at lunch. The receptionist rudely told me I could wait 45 minutes to see him if I wanted to. I asked to leave a note, just so that he could call me and she said "sure" and never took down any of my info, just decided there were other things on her desk more important. I then asked her for a refund on the glasses, expressing that I had come back multiple times to try to fix this issue but its an hour round trip drive from me and I have to get child care arranged every time to move this along. She gave me a blank stare, when I asked questions about how a refund would be processed, and just said that the technician would call me back to discuss. The technician called back an hour later just to let me know that a refund was on the way. Nothing else, no apologies that they messed up my lenses, or the time wasted trying to fix. I truly am a very patient person and I understand mistakes happen - I just wanted to be treated like a human, and not discarded because I expected my glasses to be functional. I think this Optometrist group NVDO is so large now, they don't really care about any one patient - if you aren't an easy case to process, they'll waste your time and give you a run around until you ask for a refund and leave.

I love NOVA Doctors of Optometry. I have been a patient at this location for over a year and from…read moremy first appointment, I have just enjoyed coming. Each visit is filled with warm greetings, excellent customer service and laughter. It's never a dull moment. It's always so pleasant and everyone is super helpful and nice. I have to give a shout out to Mrs. Wendy. She is simply the best. Each visit, Mrs. Wendy has assisted me in selecting glasses and I have loved each pair. I think I look forward to seeing her versus having my actual appointment. The front desk receptionist is also a joy as well. Always so helpful and friendly and is sure to remind you of your next appointment. If you have not visited the Clarendon location, I highly recommend. Simply the best customer service, COVID restrictions in place and you feel comfortable.

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

My appointments and LPI procedure with Dr. Mantravadi and the MAs were great. All were efficient,…read moreknowledgeable, courteous, and had great bedside manner. Ekaterina, their front desk person, said she would not schedule my follow up appointment due to a balance on my account after I had previously asked for an itemized receipt and EOB. I had mentioned I was on my spouse's insurance and needed to follow up since I had been incorrectly billed and was trying to get that sorted out before I made payment since I had every intention in paying my balance. The other front desk person, Mia, overheard and provided me with the information I requested and apologized. I am honestly uncomfortable returning to the office because of this interaction. Ekaterina is unprofessional, displays attitude in conversation and tone and is a poor representation of the practice. Working in healthcare, I am well aware of frustrations with insurance companies and knowledge of social determinants of health, so it is disheartening to encounter other personnel in the field who are poorly versed in competence training and present judgmental, rude, and unprofessional demeanor in the healthcare office setting.

doctors are great, but phone staff are totally useless. do…read morenot get eyes done with differnt focus. causes severe vertigo. paid $10k for edof and still need glasses. astigmatism in one worse than before. although dipaolo is a pain, go there. i know two patients who are very happy. best thing about cataract surgery is being able to drive at night.

So this place apparently is a designated Veterans Affairs partner. Yet, I guess Veterans get to sit…read morein the room with the dirty equipment. The office does a lot of shuffling of people back and forth from doing out dated tests to the waiting room. My actual appointment seems a little unorganized but if they expect me to sit and do an eye exam on dirty equipment without wiping it off I'm out. And the pressure test is a joke. Office looks nice it the waiting area but screams outdated equipment. And no one wears gloves Exam if you can call it that was literally under 2 minutes. Straight scam Veterans get another doctor appointment somewhere else

Dr. Amy Kotecha is a wonderful ophthamologist. I have going to her for over 11 years. She is…read morecaring and very thorough in her exams, and is always willing to listen to questions or concerns from her patients.

I visited the Arlington Boulevard office yesterday. I have been a client at this practice for a…read morelong time. There was only one physician available, who fortunately was my own physician, and the visit was delayed extensively. I asked a lady to please check on what was happening and she basically gave me some blather that it would be a while. Another employee, Kenneth Simpson, overheard this discussion and immediately jumped up... Went back into the visual testing area, came back and told me exactly what the problem was and that I would be next in line. I appreciated his customer centric performance... All of the employees at this location should be trained in customer satisfaction by this guy. He deserves a raise! I also highly recommend Dr. Kozinski.

I used Aetna Vision Preferred when my daughter visited this office for a routine eye exam in…read moreNovember 2023. I was charged $286.43 because the visit was incorrectly billed as a medical exam instead of a routine eye exam. As a result, my insurance company denied the claim, and I had to pay out of pocket. In 2024, I contacted my insurance company and was informed that the billing code used was incorrect. I then requested that the office resubmit the claim using the correct code, and they agreed to do so. When I followed up with the office today, I was informed that the claim was never resubmitted and that I would need to submit it myself. However, when I contacted my insurance company today, they advised me that the claim is now outside the two-year filing limit and that I am no longer eligible to request reimbursement.

They deserve 100 stars. I've been coming to Maria for over 20 years. I only buy my prescription…read moreframes from her. Maria is a beautiful professional, always patient and considerate of my unique needs. I will continue to patronize this amazing establishment, no matter where I live in the USA. Thank you for all you do for us beautiful women, who just happen to need glasses.

Honestly, I've been coming here for the past 27 years. The staff here are great. They're honest,…read morepatient, flexible, and just genuinely good people. I appreciate their honesty about everything and their willingness to work within your budget and making sure you're maximizing value. Also, I do love that they're forgiving, especially when I break my glasses (which happens all the time), and will fix them for free. Dr. Beck is also extremely down to earth and is willing to answer all of your questions, big or small, in a way that you can understand. He is efficient and thorough. Not only do I go here but so do my children and he's so patient with them. He has a great bedside manner and won't rush you through the exam. He's also pretty funny and makes the whole process fly by. I recommend everyone I know to visit Eyekare Express for their vision needs. I don't really care for flashy and modern places like Warby Parker; I'm the kind of person who focuses on the service and value of everywhere I go and Eyekare express checks all of those boxes for me.

This place is the best!!…read more Very professional optician. Friendly service, helpful without being at all pushy, caring, kind, and all around TERRIFIC. Excellent selection of frames. This is where to go when you want fun or funky frames and don't have the budget to travel to Europe to get them. Business is super clean and really well lit. Nicely decorated, too. Highly recommend going to Eye See!

waheed was so kind and helped me when i was in a tough spot-- i am visually challenged and my…read morespecialty glasses were wonky, and i was far away from home. he put me back together in no time and was so generous and kind.