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    The Garden Ballroom - Ballroom

    The Garden Ballroom

    (8 reviews)

    My fiancé and I signed a contract with The Garden Ballroom, 353 3rd St NW, Winter Haven, FL…read more(operated by Once Upon A Dream Events by Lorraine, LLC) in January 2025 for our wedding reception to be held in February 2026. Recently, Lorraine informed us that she had lost the lease to the contracted venue due to issues with other building tenants. At first, she suggested an alternative location, which we agreed to. Weeks later, she would not confirm the arrangements at that location and then attempted to force us to hold our reception at another venue in a different city, several miles farther away from the original location, without our approval. We rightfully declined and requested a refund of our deposit. She refused, claiming in email, it is within her rights to move or transfer the venue to any place legally based on her DBA. After consulting an attorney, we have been advised she is in breach of contract, as the original location was a material and central part of the contract. She should not be able to move the location without consent from her clients - namely us. In our opinion, this business practice is unethical, unprofessional, and deeply unfair to anyone who trusts her with their special events. We caution anyone considering this company to think twice and protect yourself by consulting an attorney before signing anything to avoid being faced with a similar situation. We are sharing our experience so that others are fully informed before making such an important decision. We all deserve better than to be strung along, displaced, and denied refunds when a vendor cannot deliver the contracted service.

    Do no book this venue. The owner's are extremely unprofessional. The couple thought it was okay to…read moreberate a mother carrying her child while the event was taking place. They yelled and yelled, showing complete lack of respect for their client as the doors were open. After being advised that she was the aggressor, the owner, Lorraine, threatened to get aggressive with the mother. She thought it was okay to snatch a $15 candle from a mother, which could be considered as assault. Then follow the mother into the lobby to continue scolding her. If you want your event to go smoothly without any hiccups keep looking. Their conduct was completely unacceptable and they felt okay behaving like high school bullies because, "They are the owners."

    Stefanni Events - eventplanning - Updated June 2026

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