We went to the Palatine location today and bought two new beds for our townhome. Blu, our sales…read moreassociate was very helpful without being pushy. The entire process happened quickly and we took advantage of Memorial Day pricing. I will go back.

We had a GREAT experience with our salesperson Blu at Mattress Firm in Palatine. He helped us…read morechoose the right set up for our elderly parents. We had such a good experience that we also bought an upgrade for ourselves and he helped us work out all the details. I don't think anyone enjoys purchases like cars or mattresses but Blu made the whole event enjoyable!! And we got a great deal! We never felt hassled or hustled.

As a long time visitor of the Ikea in Bolingbrook, I was very curious as to what the Schaumburg…read morelocation was like. I think that there are pros and cons for both locations. Bolingbrook might be easier to access (there is quite a bit of construction around Schaumburg currently) and I would also debate it is not as busy as this location. However, I did notice the Schaumburg store is not only much cleaner and well maintained, but has way more showrooms and creative displays. I guess if I were buying or in a hurry I go to Bolingbrook and if I was meandering and idea hunting I'd go to Schaumburg. The reason why there are so many showrooms is because this store spans three floors and is in fact, one of the largest Ikeas in America! It is huge and even as a veteran Ikea shopper I still got turned around a couple times. One thing that's nice is this store has the ability to stock more items so I found they had all the items I wanted available. I also noticed this location appeared to have customer service at every corner. I don't know if it's because I went on the weekend but I was thoroughly impressed at how well staffed they were and how friendly employees were during our interactions.

This is the original Chicagoland IKEA store that I recall visiting back in the day. I find that I…read moreprefer the Bolingbrook location nowadays. I found this store to be a little dirtier, more crowded, and a bit chaotic in some areas, like near the restaurant. The food selection in the grocery area seemed more limited, and the vegetarian options I was looking forward to purchasing were out of stock. There was some confusion for me regarding the signs near the restaurant promoting their plant-based hot dog. I went to one of the kiosks to order, but we couldn't find it anywhere. It turns out that you can only order these at the small food court after the checkout area.

We started looking for new mattresses and after a few other stops we hit Mattress Firm, I liked the…read moreidea of the no-employee place we went to but Eric @ Mattress Firm was such a great help, not at all pushy or trying to lead us into something. He was easy to work with and gave us some really useful pointers, so we stopped our search and bought from him. They have very comparable pricing to other places we shopped and fast delivery options. So we had an excellent delivery (on time, great communication) but as soon as the guy gets into the room to pick up the old mattress he says...those are the wrong size, and tells us d to call the store after the delivery. So later that day we did and Tim answered and assured us "No Problem" we can deliver the right ones the next day and we just need to pay the difference. He sent a link to pay and no hassle, no fees, just amazing customer service. It was our fault but they still made the entire process fast and easy. Everything from the purchase, to the return to 2 deliveries, everyone was great. I was a little worried about a big box mattress store, but no more, we had an amazing experience at an amazing store.

We have just gotten our amazing new mattress from Mattress Firm in Elgin. We have slept on it for…read morea few nights and are loving it!! We sincerely appreciated the wonderful service that Monica gave us, as she walked us through her recommendations and gave us space test all of the recommended options. She was patient and helpful and didn't pressure us to buy when we told her that we needed time to think about. She was very helpful to close the deal when we were ready and made it very simple! Thank you very much!!

Except for the Master bedroom bed (the frame belonged to my grandparents) and my dining room (also…read moremy grandparents), my entire 3 bedroom home was completely furnished by Donahues. Now my children and grandchildren are using everything!

Initial customer service is good, but after the order is placed it quickly goes down. Our order…read morewas supposed to be delivered in 6-8 weeks and we're still waiting after 14 weeks. At this time we cannot get a straight answer. Would never buy from them again and obviously not recommend them.

Several weeks ago we decided to look for a bed for our Bedroom. We had some old beds that were…read moreadjustable beds, but were no longer in working order and the mattress's were very worn. We decided to drop in to this American Mattress Location just to see what was available and how much it would cost. We were very happy with the Representative, Mike Pahlow who took his time to explain all the different mattresses and manufacturers. He was very patient and not at all pushy. We finally decided to go ahead and purchase the one we liked the best, and Mike had it scheduled for delivery and set-up the next day. We were extremely happy with the Sales and Service of American Mattress and would definitely recommend them and Mike to any one looking for a great bed at a reasonable price.

Great experience buying a mattress with Aaron. Very knowledgable as he has been with the company…read morefor years. He listened to what we needed and kept us focused and in budget which was very improtant to us. He even helped to load it in the truck. I would go back for the customer service. The experienced info was also very helpful in narrowing what we would like. The store just moved from down the street.

My issue is not with this particular store, but with the company "American Mattress" In short, I…read moreordered 2 mattresses on May 16, 2025 and was informed at the time of purchase that they were not in the warehouse and it would take 2 weeks to get them in and delivered, that was okay with my husband and I. At 3 weeks past purchase date my husband called the store and was informed that they were not in yet and it may take another week. On June 21st my husband called the store again, and was told the same thing, that it might take a couple more weeks, and in addition Rick the sales man, said the mattresses were a special order, and we were not the only customers waiting for mattresses. Special order? Total lie- they were not a special order. So on July 5th I called the store and spoke to Rick, and again stated he had no idea when the mattresses would be in the warehouse, and he stated" you're not the only person waiting for mattresses" I told him this was totally unacceptable and I would look into this matter myself. On July 7th I called the corporate office and spoke to Tanya, I explained everything, and she was apologetic, she did not see any information as to when I would receive my mattresses. She told me that they purchase their mattresses in Lots/Bulk from the manufacturer, so unless they have several orders for a particular mattress, they will not purchase the mattresses from the manufacturer because they don't want them just sitting in the warehouse, she could not tell me when they would order the Lot/bulk purchase for my mattresses. She promised she would have someone call me back. That same day I filed a complaint with the Illinois Better Business Bureau. No one ever called me back from the corporate office, or the store, to try and resolve my problem. On July 14th I called the corporate office again, spoke to a different receptionist and explained no one ever called me, and I wanted to talk to someone in charge there at the corporate office, I was put on hold and then connected to Josh. I didn't know at first I was connected to the Lake Zurich store. Josh was nice, he was pleasant to speak with, and understood my frustrations, I told him I want a refund, nothing less. Josh stated he would make a phone call and have someone call me back. I didn't think anyone would call me, but about 30 minutes later, Mike- who I think is the district manager called me back, he was apologetic and agreed that they needed to refund me in full since he cant tell me when the mattresses would be in stock. Josh processed my full refund, and I am finally finished with this nightmare of trying to purchase mattresses from a "Family Owed and Operated" company. So my advice, get your mattresses elsewhere so that you don't have the same problems I had and several other customers have had- read all the reviews!

Great service. George was very knowledgeable and handled the delivery arrangements perfectly. Very…read moregood experience and price

My husband and I had just moved to Chicago when we discovered this business. We had purchased a new…read moreking-sized bed and were wanting an eclectic style bedroom, so we decided to procure our own nightstands instead of ordering the ones that matched our bed. We searched online for over a month, visited five or six furniture shops, and even made a special trip to Chicago's Chinatown to try to find something unique. Our greatest setback was the lack of quality in the pieces we saw. My husband stumbled on a local listing for a gorgeous crimson nightstand from M&E that was priced to sell. I love restored furniture and creative vintage flips. We drove thirty minutes to pick up the piece. The owner's inventory was stunning; beautiful and vibrantly colored vintage furniture that was carefully restored. They are extremely open and friendly people who are passionate about what they do. Their prices were more than fair. We were hooked. We asked them to keep us in mind for another nightstand. Not only did they keep in touch, but they found one! They re-did it to our liking and set an appointment for us to come by and get it. Then, my husband spotted another one that he loved more. They graciously offered to repaint it to our liking (at no extra cost, though we offered) and sell us that one instead of the one they had prepared for us. With a generous spirit like that, they should be in business for a long time!

If you are looking for creative and well built furniture in the Chicago suburbs, look no further!…read moreFrom Hollywood Regency, French Provençal, Art Deco, and sleek modern designs, there is nothing these owners can't refurbish. Their trademark is well built furniture with great bones, then they take it , work their magic, and turn it into something exceptional. I am very happy with the two pieces that I purchased.

Purchased a sectional and chaise almost years ago - they both still look great - no sagging, etc…read more Especially liked the fact that they had layaway which was a tremendous help to my budget!

Great local furniture store with a ton of amazing customizable options. The owner has been in…read morebusiness for years and really knows his stuff. If you are looking for durable, long lasting and stylish home furnishings this is the place to go.