Joseph is very professional! He helps me a lot. Highly recommend this store! I always find good stuff here in this store. read more

We were shopping for a new power, love seat recliner and Steinhafels caught our eye online after the local Mayor actually recommended them. What really "sealed the deal" for us was their pricing came in better than other places we checked but the quality of their furniture is better than what we were seeing at other local furniture stores. We also visited a store next door to and across the street from Steinhafels. The next door is a name brand, known for quality but prices for comparable product was several thousand dollars more out of our price range for the same sized product. Good customer service and we were greeted promptly at the door. I just didn't like the persistent push to try and get us into a 4-year warranty. Ordering was easy. We look forward to our delivery later this week and the arrival of our new furniture. read more

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We had an excellent experience at this store. The sales rep, Jospeh, was fantastic--very knowledgeable and completely hands-off in the best way (no high-pressure sales tactics!). We explained what we needed, and he listened carefully, guiding us to what we needed. read more

Buyer beware: We've been without a functioning couch for over a month -- and we do not recommend this company. We ordered a couch and selected a delivery date based on the delivery options the company provided. We planned around it, expecting a normal delivery of brand-new furniture. Instead, we've dealt with repeated damage, failed deliveries and no clear point of contact. And when you try to get help, there's effectively no human support to resolve the problem. Here's what happened from start to finish: Delivery attempt No. 1: No warning, then "it's damaged" On the scheduled delivery day, we received no advance notice of any issues. The delivery team arrived and told us the couch had been damaged at the warehouse and would not be delivered. The drivers even said we should have been notified ahead of time, but we weren't. They proceeded with the rest of the order, but once the truck was opened it was clear additional pieces were damaged, too -- specifically the coffee table and side tables. The drivers refused to deliver them because the damage was obvious. So after waiting for delivery, we ended the day with no couch and damaged items that could not be delivered. Delivery attempt No. 2: Couch arrives -- but defective and incorrectly assembled We waited for a second attempt. This time the couch did arrive, but it was in unacceptable condition for a new purchase. It had: * a rip/tear * improper assembly * a bend in the center * a bottom riser dragging * the wrong legs We were not comfortable sitting on it. We were also pushed toward "repair" as a solution, which is not reasonable for a brand-new couch that arrived defective and incorrectly assembled. Delivery attempt No. 3: The "replacement" is broken on the truck This attempt was supposed to be the fix: exchange the broken couch for a new, non-broken couch. Instead, the delivery team told us the replacement couch had a bent footrest while still on the truck. They said they tried to repair it, but it still wasn't functioning properly. After three delivery attempts, we were once again left without a working couch. Over a month later: still no resolution It has now been more than a month and we still do not have a functioning couch or a clear resolution. Communication has been slow and inconsistent, we've been bounced between people, and there is no single person taking ownership of the issue through completion. Bottom line We paid for new furniture. We've received damaged items, defective assembly, and a replacement that was broken before it even came off the truck -- plus no reliable way to speak to someone who can fix it. We do not recommend this company. If you're thinking about ordering, be warned: if something goes wrong, you may be stuck for weeks with no clear path to a resolution. read more

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Absolutely HORRIBLE furniture store with the WORST customer service. We purchase a sectional and a coffee table and had a delivery date for September 8th. When both furniture arrived the guy who came to the house said the sectional won't fit through the basement door. Also he showed me that the coffee table had a dent and he said he would take it back. He informed us that we would get a full refund. Even Anita the sales associate said if you return things that don't fit or don't look good while the truck is still there you get full refund . Now that we got the refunded, they are charging us the $189 delivery fees . They customer service person tells me we attempted to deliver and since we couldn't you still have to pay the delivery fee. Not once did the sales associate Anita tell us this. She told us it would be a full refund, the delivery guy said would be full refund. First time shopped here and it is definitely my last time. read more

Steinhafels - Furniture Stores Near Me - Schaumburg, Illinois

So excited for my new furniture! Joseph was wonderful to work with. He made the experience fun!

Spent thousands of dollars on a couch that started coming apart after 3 months. Customer Service couldn't care less and was no help.

Great service and value. Very accommodating sales representative and deilivery crew. Good quality.

Poor quality furniture and disappointing customer service and support. I purchased a reclining couch at the Schaumburg location and after 4 months a rivet on the frame of one of the recliners broke and the recliner is stuck open. I paid the fee for someone to come out and they were unable to fix it so they ordered a part. I was told it would be 8 to 10 weeks which I feel is unacceptable. After 3 weeks I called for an update and they advised that it was estimated for mid-March which is 10 more weeks away. I didn't buy an expensive couch by any means but any couch they carry should last more than 4 months. Now I'm living with an unusable eyesore in my living room. The associate on the phone didn't seem to care. I feel I have been robbed and was sold a lemon. read more

Steinhafels - Stuck like this for 3 months! - Furniture Stores Near Me - Schaumburg, Illinois

We were initially very happy with the couches we bought less than a year ago. Our salesman made a strong case for purchasing the extra stains, jaws and claws insurance policy. We had cats with claws so we decided to pay the extra $400 for the policy. We walked out with zero paperwork on this program. Now that the couches are showing a lot of wear, and made a claim, we waited 3 months for a tech to show up with new bottom cushions (no backs) and no intention of cleaning the stains. We are getting nowhere with the staff at Steinhafels. They don't want to talk to us at all. They say it's not their problem and to call Servco who they sold us the policy through. I highly recommend against this company and their sham of a warranty. read more

Purchased a sofa set for condo last year with excellent installation service. Ordered duplicate for brother's home this year and the paid install team did not want to disassemble the sectional reclining sofa to fit into the doorway as previously accomplished. This is trying to fit a square peg in a round hole. Customer service team now claims refund sans delivery service for team who could not be bothered to install it correctly in the first place. Hello Wayfair! read more

Absolutely horrible service, on the day of delivery, which was a Saturday! Told me that my delivery was not going to be delivered for another 10 days when they could have easily gave me a warning the night before considering I threw out my bedroom set to accommodate their people for the delivery process. I highly recommend staying away from this company, and any other company associated with it. Absolutely unacceptable! read more

Found a headboard we liked on the website, it said it was in stock but not in Schaumburg. Salesman went over and above the call of duty and turned it over to "sales manager" who was in my estimation, a bad sales manager. Would not work with us and basically lost the commission for this sales person. Went back on the website and ordered it there. Nice location good salesman poor manager. Will not go back to this location. Not impressed. read more