In the dead of winter, I bought my Aventure level 3. Brad could have upsold me on a number of…read morethings -- extra gear, a different model -- but instead he walked me through the two models i was looking at and gave me the pros and cons with each. When i bought it, he helped me lug the thing to my car. That was awesome. Recently, due to an issue of my own deivising, I had to bring the bike into get something fixed. Not only did he help via email, not only did he help me move the bike when i brought it in (by help I mean he pulled it out of the trunk and carried it,) Brad and his team fixed it EARLIER than expected. All in all, this is great experience. Go local and buy your bike from big city!

I'm extremely disappointed with the customer service I received at Big City Bikes on Ashland Ave…read more I came in with my son to pick up his bike after paying $680 in repairs, so I expected the bike to be properly adjusted and ready to ride. As soon as we checked it, we noticed the seat was too high. The employee made the adjustment, but his attitude made it seem like our request was an inconvenience. We then took the bike outside to test it and immediately noticed the handlebars were way too low. When I asked if he could adjust them, he told me he was busy taking care of another customer and that he "couldn't just drop what he was doing." The problem is, we were the only customers there, and when my son and I walked in, he was sitting down. After spending $680 on repairs, I don't think asking for a couple of basic adjustments before leaving with the bike is unreasonable. More importantly, there was no reason for the dismissive attitude. A customer picking up a bike after a significant repair bill should at least be treated professionally and given a bike that is properly adjusted for them. Unfortunately, based on this experience, I would not recommend Big City Bikes. The customer service was horrible and completely overshadowed the work we paid for.

Congratulations on the new sign and the the new line of bikes! On a hot day this is a cool place…read moreto visit!

I had tuneup and replacement of the calipers. Expert work at a fair price. They keep the customer…read morewell-informed. Knowledgeable and friendly

I finally decided that I'm not too cool for a bike helmet and BFF Bikes got me right!! Great…read moreselection, amazing customer service, and ultimately a helmet that checked my every box. Y'all stay safe out there and hit up BFF Bikes!

Always helpful and friendly, always great service, always reasonably priced. So glad to have them…read morein the neighborhood!

Stopped in to find a first bike for my son. They helped us find a great bike and helmet. Super…read morefriendly and helpful staff. Highly recommended.

These guys rock. Super helpful and friendly service (needed to bleed the air out of my brake line)…read moreand was much cheaper than I anticipated. Also helped me to identify the source of my squeaky brakes when I came by to pick up my bike. I will definitely be back in the future with any bike-related needs!!

I've been using Johnny Sprockets for nearly 20 years now. I've purchased at least 4 bikes through…read morethem and had them serviced more times than I can count. In all those interactions I've had nothing but an exceptional experience. They've given me great advice again and again. Special shout out for Manuel, Alfredo and Gene, you guys are awesome!

Always reliable and fair pricing. Convenient location on Broadway. I mean if you get a flat on LSD…read moreit's relatively easy to walk over to Broadway since it runs parallel and throw your bike on a bus. For my single speed and racing bikes always on time with good service and fair pricing. Nice selection and if you don't see it they have no problem ordering direct. Quality small local business. Check them out, Spring is coming.

I have been a customer of Green Machine Cycles for a couple years. They do great maintenance work…read morefor my annual tune-up. When I stop in for one-off needs, they are very helpful and always seem to have what I need in stock. I am their very happy customer!

Stopped in to pick up a bike bell that I wanted, and Green Machine was one of the stockiest listed…read morefor Spurcycle. They're right in the neighborhood, so I'm glad I got to support a local business (Green Machine) whilst also supporting a "local" business (I'm pretty sure I learned Spurcycle is based in Oregon, where I'm from). Lots of stuff in the shop, and I may stop by again to get a bike pump. They do charge a 3% surcharge for credit cards, so either take cash or be prepared to pay the surcharge.

It's a blessing that this shop is open Sundays. My sheer luck pop my tire while on a ride. I had to…read morewalk and then take the bus to get here. The repair job was pretty quick, I waited while I marvelled at the yarn displays. The resulting work was satisfactory. I was glad to ride my bike home and didn't have to come back for it another day. They sell and build bikes too.

Without question, the best little bike shop on the NW Side! I have also submitted a Google review…read morewhich I won't repeat here (redundant), but suffice it to say that I highly recommend Brian and Liz for all of your bike/cycling and yarn needs. Located just off the North Branch, Sauganash AND North Channel Trails, keep them in mind for anything which may come up before, during and after your ride(s). They'll handle it and have you covered.

Considering getting a cargo bike but don't know where to start? Offbeat is where you start! Check…read morethem out for a test drive, ask some questions, let the idea wiggle its way into your brain until you realize you're thinking, "you know what? I don't actually like sitting in and creating traffic every day" and "actually I would like some light exercise each day" and "why the hell *am* I paying so much for car insurance for a car that mostly drives less than 5 miles at a time??" ... Then, circle back to Offbeat where you had that great test-ride and take the plunge. You're only regret will be not having bought a cargo bike sooner.

Started looking at an Urban Arrow back when it was Four Star under the previous owner. For various…read morereasons we didn't end up purchasing until quite a bit later when ownership changed. I was worried about that change but Offbeat, and Mandalyn, have been awesome! Purchase was easy, a small part issue (from the factory) was resolved quickly, and it's been smooth biking with kids, groceries, and adults as cargo for well over a year. If your experience is anything like mine, Mandalyn will have all the answers to your questions and will be super patient (and not at all pushy) as you make what is likely to be a significant purchase.