I had a leak in my master shower and contacted One Guard Warranty to fixed the problem and they sent out Stellar Home Services. Stellar came out and said that they needed to turn off the water to the house. My son was taking a shower and I asked if they could wait 15 minutes, but they said they would not wait or reschedule. They said I need to pay and additional service fee to reschedule to fix the leak. Not what I consider good customer service. read more

If you are a customer of One Guard Home Warranty do NOT let this company in your home. They will not fix what's wrong and they won't help you figure it out. read more

Unethical company! Brandon and Paul are pushing their own remediation company instead of providing plumbing services. We had the exact same experience as Lisa B. See her review. It could be insurance fraud scam. We submitted a service order with One Guard Home Warranty for a leaky 13 years old water heater. They sent out Stellar Home Services. Brandon said that he can send his water remediation company right away to pull out the drywall. He said there is water everywhere, in the other room, in the bathroom. The drywall needs to be pulled put immediately. We could have the home insurance pay for the remediation. We advised him that we will do our own remediation, he should just remove the water heater first. He said OK. 1 hour later, Medina from One Guard Home Warranty called and said that she is not approving the water heater replacement. She says, it is not normal wear and tear on the 13 year old water heater, it is the high water pressure in the house. The pressure she says is 80 psi. We take a different plumber to the house 1 hour later. The pressure is 70 psi, according to the other plumber. read more

Stellar Home Services - Plumbing Near Me

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This company was assigned to us by our home warranty company and upon arrival the tech either did not understand what the actual problem was or just didn't feel like doing the work. He said our faucet was leaking because it was missing the aerator and that the warranty would not cover the work. He spent more time recommending a remediation company that he did "diagnosing" our problem. We asked our warranty company to send another company out for a second opinion, they did and that company actually fixed the faucet. Our warranty company and the second company were wonderful. Stellar was definitely NOT Stellar. read more

Oh I couldn't agree more with the last reviewer. I had similar experience. The same technician, Shelby, showed up and barely performed any diagnostic to the current issues. I knew right away that he was disinterested in the service or care about what's needed to be done. It was apparent that he just wanted to move on to the next call to collect another service charge. Maybe I'm old school, passionate and care about what I do which was not the case for this guy!!! Never got a follow up call from this company or this guy to see if I needed anything else while waiting for home warranty to approve. Folks looking for a good plumbing company- this is a NO GO!!! read more

Showed up without notification to me and was forced to rush home. Brought the wrong part and had to go without for two more days of hot water just wow because they had more jobs to do that day! Never again read more

If I had a 0 rating to choose I would push 0 I missed 3 days work waiting for the plumber to show up after he had made 2 appointments with me to replace a foot piece of copper pipe above my stove that leaked from the bathroom upstairs fluttered my kitchen I missed 3 days work missing $1700 wages waiting like a fool for 3 days to no Avail finally they showed up. I went 3 days without taking a shower. Not being able to cook having to get water from my neighbors. For my dog totally unexpectable service. Everyone will be on my family will get on and tell everybody not to go to stellar services. And my 78 years on this planet. I have never had such crummy response to any service call. And I have owned 6 houses unacceptable. I should get some kind of a refund or something. read more

Melissa did a great a quick job on the property. I appreciate her kindess, authenticity and ability to make sure we were satisfied before leaving. Thank you read more

Had Stellar come out as part of home warranty work to replace the garbage disposal. The front office (owner?) Paul is not trustworthy and doesn't return voicemails. I wanted to upgrade the disposal and pay the difference, quoted me $450 to upgrade to a disposal that costs $330 off the shelf at Lowe's/Home Depot. He said no other options existed, despite other contractors and stores having options. He also lied about the cost to do the work to the home warranty people so they would only give me $90 if I wanted to cancel the work and have someone else do it (should have been ~$200 according to the on site guys). Super shady business practices. Lastly, it took 9 days for them to replace the disposal, refusing to upgrade to anything other than what they had in the truck. Why two stars instead of one? The guys performing the work were good, very friendly and moved quickly. Unfortunate that the front office doesn't share the same ethics. read more

My home warranty company sent them out for an issue with my sink. They came out and took 2 pictures and went outside to make a call. Came back in to let me know the warranty wouldn't cover the problems which I understood. I asked for the quote then said I needed to call and check with my husband. Before even letting me make the call he gave me his business card, told me they couldn't even do any work today and left my house. So now I'm left with a useless kitchen sink and dishwasher for the weekend! Why even come out if you aren't going to fix anything? read more

Melissa and her team were professional and also hilarious with great communication skills. They quickly explained what was going on and made sure to ask if any loud noise would bother our 9-month old son before they did anything. They did everything including cleaning up the messes they made which I appreciate greatly. read more

Home warranty sent Stellar to fix my ceiling fan. They were supposed to be there from 8-12. I called at 12 and they said there was a mistake and someone was heading over. The tech arrived with an attitude not wanting to hear what the issue was. My wife attempted to explain upon deaf ears as the tech completely dismissed what she was saying. My wife explained that after a while of operating the fan you can hear a scratching noise and then the smell of burnt plastic. We have observed smoke pouring out of the unit after operating for a couple hours. The rep simply stated, "No mechanical issue observed". If he would have observed the fan for more than the 3 minutes he was there, maybe something would have been observed. This is the second time stellar has been at my home and I had to call them back to actually fix the problem or explain how to recreate the problem. Coincidentally, it was another ceiling fan. Maybe the tech doesn't like changing fans. Maybe a fear of heights. Maybe it's just laziness and poor work ethic. Here is the icing on the cake. I have the tech leaving my house and putting down some rubber in front of my house by way of smoking the tires. I do have video and hope that stellar reaches out to try and resolve the issue. read more

Stellar came out under a request to our home warranty service. They came right away for a clogged toilet after a foreign item was flushed. I let them in and explained the issue. They didn't acknowledge the issue at all and just ignored me. After about 30 seconds he came out, said he was finished and walked towards the front door. I asked him to test it and the toilet was still flushing slow and not well. He said it was fine and he couldn't do anything about the toilet flushing slow. He then said maybe it is an old toilet that is working right. My home was built in 2018 and the toilet flushed fine before the item was flushed. He left and I tested the toilet by flushing the toilet paper and it did not go down. If this company is sent by your home warranty company, ask for someone else. They are just trying to make a quick buck and were extremely unprofessional without fixing the issue. read more

The job to fix my broken water heater was reassigned to stellar my OneGuardafter the previously assigned contractor bailed on the original appointment and tried to schedule another week out. Stellar was able to show up the morning after the job was assigned. Andrew came on time and prepared, being able to both diagnose and fix water heater in about ten minutes! I would not hesitate to call these guys for any home repairs needed! A+++ read more

My hose bib broke off in my backyard. My home warranty had this place come out. So they tell me I need a restoration company. So funny thing is my dad works plumbing. The restoration place pays the plumber 1000 just for calling them. I have kids and needed water. The plumber was saying there was water damage. Well I had a different plumber come and they fixed it and there was no water damage. Do not let this company scam you. ​ read more

I've used this company a few times and I am always called when the technician is on the way and they always arrive in the time window given. I've also had the experience of them going above and beyond what they were sent out for. Today I was having a new water softener and RO system installed. We also were experiencing low water pressure for hot water only. Juan was able to get our water pressure back to normal and gave me specific wording to use for when I call the company that installed a water heater to see if it will be covered under their warranty. If it's not, I will be calling Stellar again to follow up. I've never been disappointed with the service we receive. read more

Stellar homes was assigned by Oneguard Home Warranty to come fix my toilet tower. As the first tech came for service, instead of changing out the tower he just put back the red washer in it's normal placing. The washer was warped and got loose again, hence the toilet running again. The owner had me take a photo of the tower and told me that he would replace the whole tower. When the second tech got here he was very unprofessional who argued with me on why I didn't need a new tower but a new washer, for there was nothing wrong with the tower. Funny, same thing happened with my other bathroom and another contractor changed the whole tower. The owner was dishonest with me and the tech was rude and argumentative. I told Oneguard to take them off my request list indefinitely. Don't use these guys if you want to be inconvenienced and unhappy. The moral of this all is they cared more about the warranty companies money then the consumers satisfaction. read more

Arrived on time Were professional and friendly Knew exactly that they were doing My warranty company send them out to replace my disposal. They had one in the truck already and were done in less than 20 mins. read more

Thank you Grant and Derek for helping us today! They were so kind, explained everything for me and broke it all down to explain why other plumbers had tried to sell me on something I didn't need. Thanks again! read more

Andrew and a colleague showed within the arrival window. He quickly diagnosed the problem, confirmed he had the part in his vehicle and then told me he had to come back on another day because he was booked solid! I told the receptionist what the issue was, Andrew confirmed the diagnosis and had to come back!!! I had to take another 1/2 day off from work. This was completely unacceptable and none of it made sense. He showed the following day, five minutes outside the scheduled window, and completed the service 23 minutes after starting. Work was done neatly and professionally. Only issue I had was the rescheduling which still makes no sense. Had they not pulled the rescheduling nonsense they would have received five stars. read more

Stellar Home Services was assigned to my home by my home warranty service. I needed my kitchen faucet changed out to a new one I had already purchased. I was told that one of their plumbers would be at my house at 2pm. At 2pm my husband answered the door, and it was the plumber, a Caucasian young man. He showed him to the kitchen, he looked my husband in the face and said, "I don't have time for this" and he abruptly left my house. You see, we are a gay couple. I am white and my husband is black. So, it was either a gay thing as to why he left, or it was a black thing. Because, why else would he have walked in and immediately leave? He knew he was there to change out the faucet so why would he come if he "didn't have time for this"? I called my home warranty service and they apologized profusely, and the next day sent their own personal plumber who did a wonderful job. I do not want to mention my home warranty service because they do a fantastic job, and they made an honest mistake by sending someone from this horrible service to my home. I was even told by my home warranty service that their HR department was going to be involved in this. If you are straight and white, they may do a good job for you. read more

IT'S NOT HOW YOU START; BUT INSTEAD HOW YOU FINISH! I was really looking forward to experiencing the same quality and care the reviews stated, but instead something different. Paul scheduled a specific date and told me he needed a 5 hour window. I figured he would be at my home within the time frame he gave me unfortunately for me and my super busy schedule he was late, not only late - but forgot to call & notify me. After much attempt I finally got in contact with him. He mentioned car trouble. Car trouble? I thought. I was okay with car trouble but not okay with not getting a phone call. I already had so much to do and it required me to leave my home. None the less, Paul said he would have a guy out - so my husband and I waited... and waited...and waited. We were beginning to wonder where this person was - when suddenly we heard our doorbell. Outside our home was a young man named Juan. We greeted him and escourted him to our water heater. He looked it over throughly and went straight to work. He was friendly and knowledgeable which was pleasing to us. He gave us insight on what the issue was and also offered extended ways to maintain the water heater we had. We got a little more into conversation and realized it was his "day off" and because Paul was in a pickle he called onto his fellow employee to handle our situation. I was pleased with the service and my husband and I felt convicted that we were so upset at the situation, when really this company could have just re-scheduled. Instead this young man stepped in. As he left, I gave him some goodies due to being a pastry chef and thanked him unconditionally. I then recieved a follow up call from Paul; he was very apologetic. After everything had taken place I could see how this company deserves great reviews. So here I am, a very happy woman, blessed and amazed at what this experience has taught me. Patience, understanding, compassion, grace, but most of all Forgiveness! Thanks Stellar Home Services for everything!!! read more

Worst company I have ever worked with! Had a tech Andrew come for a leaky faucet. Was very unprofessional. Didn't fix anything. In fact the dripping faucet is now a running faucet that you can't turn off. He closed the order and said he fixed it. The water is literally running. I am shocked that this company had a single good review. Definitely save yourself the headache and use another company. read more

They showed up through our warranty company replaced the water heater did a good job came back after the pilot was blown out by the restoration company and turn my water heater back on. I would've given them five stars except they recommended Rocky Mountains restoration who are the biggest price gouging pretty much theft what they charge for work that probably wasn't needed as it probably could've aired out by itself.Any company that's associated with them I'm concerned read more

person came from Steller home service assigned by OneGuard Home warranty company. He didn't check properly my kitchen water drain issue and told me to call any other one who can look with the help of camera. He pretended the issue is not normal and looks big issue which is not handled by his company. I called other plumber and he did in 15-20 min and everything looks cool. read more

Matt and Andrew came out to fix my ceiling fan and found the problem right away. Very professional and knowledgeable. Will use stellar home services again. read more

oneguard warranty sent this c9mpany for a faucett issue and bathroom sink issue. amazing, they couldnt fix anything. they did nothing to both issues, that i havent done before calling oneguard. read more

Well I've given Stellar 5 stars I'm too quick to review. Juan changed the main controlling gas valve of my water heater. When he finished he did not tighten the pilot light fitting and gas is leaking. Luckily a friend came over and smell it. We old people lost some of our sense of smell. We called southwest gas emergency and they fixed the problem today. read more

My hot water heater failed and I didn't notice until it was leaking. I sent a message to my home warranty company on Saturday and Paul contacted me on Sunday to confirm and appointment on Monday between 8 and 12. Two wonderful men arrived, explained to me the process and additional charges due to a difference in specifications. The additional cost was understandable. They replace my water heater immediately and left everything spotless. They also observed a mold issue and placed me in contact with a company who could come out within an hour to evaluate the issue. I would highly recommend this company to service my needs again if needed. Thank you so much!! read more

Flipping outstanding! Paul picked up the phone to us at 9pm. Our water heater had gone out, was leaking badly. It had been under warranty. Paul talked us through what to do, had someone out within 24 hours, honored the warranty from their installation 5 years ago. His guys were in and out in 30 and were professional and friendly. DO NOT hesitate, use Stellar Home Services. read more

I was referred to this stellar business from my One Guard home warranty! Our water heater was not sufficient and we would run out of hot water in 15 minutes. Stellar Home Services scheduled an appointment that week to come out and diagnose the issue. It turns out that our heater was too small to sustain the size of our home. The technicians were very friendly and professional. We decided to have them replace our heater with a larger one. Paul came out on a Saturday morning to remove and install the new unit. We were fascinated by how fast everything was done in one hour. He showed us how to drain the tank once a year to keep things flowing smoothly. We also had questions about our toilets and he was really nice and helped us adjust a few things. I will definitely contact them again if I need any future plumbing services!! read more

We called our home warranty company they sent out steller home services 2 so-called technician came out and said we did not have a backed up Sewer line and we did they just take your money and do the job. Ended up calling another company the technician came out and cleaned the drains for half the price. We will never use them again. And also canceled our home warranty with On Guard bunch of crooks read more

I was pleasantly surprised with the whole experience. I was dreading making a claim, expecting the usual issues I've experienced in the past with other warranty companies and their chosen vendors. There was a lengthy wait to finally speak to Anna the rep. Who took my claim but it was smooth sailing from there. Paul from stellar home services called within the set window and we made an appointment the day after next. Jacob called 25 minutes before showing up and was very friendly and communicative though out their visit. They tried repairing the garbage disposal before realizing it definitely needed replacing and did so in record time before moving on to the water heater and doing the same, after confirming the leak they rapidly orchestrated the delivery of the new unit. I was not entirely happy with having to pay an additional $130 out of pocket for what they called "modifications" that were no more than replacing the hoses leading to the water heater, which I'd figure is part of standard replacement. From start to finish the whole visit lasted less than 2 hours. They were very respectful of our home making sure to keep everything clean and even made a baby wipe, wipe down of everything before leaving. We're very pleased. Everyone was very professional. read more

Stellar Home Services - Old leaky water heater needed replacement. - Plumbing Near Me

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Andrew came out to diagnose a plumbing leak. He was polite and assessed the root cause fast. I was impressed with his thought leadership, and input for a resolution. Keep up the great work Andrew!! Highly recommend Stellar Home Services. read more

This is the BEST company I have ever worked with!! Andrew has fixed my water heater, and back 5 months later to replaced my garbage disposal & even tightened pipes up under the sink! Both instances I called and Paul was able to get me on the schedule the same day. Andrew fixed the water heater in 20 minutes & today replaced the disposal, referred me to an electrian, called the electrian about the job & sent the electrian pictures of the job he was referring to him! He was here & gone in 15 minutes!!! On time, fast, cleaned up & incredibly friendly, happy guy!! I will call Stellar Home Services for all home services I need in the future. Hands down, the best company out there! Thank you Andrew!! read more

I want to say thank you to Stellar for an excellent job. Andrew called me prior to arriving and and was on time. He assessed my problem and knew exactly how to fix it. My fan is working again! All service companies should be this good. I recommend this company. read more

As a first-time home owner, I'm not familiar with home issues/repairs. Google can only take me so far. My tech, Andrew, was patient with all my questions and very understanding with me. I plan to continue my services with them in the future! read more

Breath of fresh air. Like many of the reviewers here, OneGuard home warranties sent Stellar Home Services to my house to check out my water heater. The owner Paul called to schedule the appointment and the next day a very clean cut gentleman showed up at my house. The issue I had was I noticed that the pan under the water heater had some water in it. He checked every inch of the water heater and was unable to locate where the water was coming from. He left asking that I watch the pan and see if it happens again and they will plan on replacing the water heater just to play it safe. About five days later the same gentleman returns and checks the water heater again unable to locate the issue (he was confident that their was not an issue with the water heater). I appreciate that. For any company this would have been a super way to make a buck by swapping my heater as the warranty company was covering the costs. I think that this shows the ethics of a company not doing work just to do work. On the flip side, I sure do hope he is correct, if my house floods due to my water heater, rest assured I will be giving Stellar a call and letting all the fine people on Yelp know. Until then, I will be referring my friends and family to Stellar as they are an ethical company who appears to have the customers best interest. I can't speak to their pricing although it seems to be quite fair based on other Yelpers experience. read more

I had a leak from my water main close to the meter shortly after the city replaced the water meters on our street. Because it was on my side of the meter, the city said it was my responsibility. Had the water shut off to the house and so I try to find a plumber quickly. Stellar couldn't get me until the next morning so in my urgency I tried another plumber. The name on the van that showed up was different than the name on the Google searched phone number that I called, and my $50 diagnostic fee only bought me the response that to the plumber did not have the tools to fix the job. He did attempt to call others to find the tools that he would need and provided me an estimate for $2,400. At that time I called Stellar back to get on their schedule for tomorrow. Stellar was able to complete this same job for $700. One of the two plumbers that did the work kept me informed during the whole repair. He showed me the problem with the section that was removed and explained that it was probably due to wear over time with the hard water in our area and just a coincidence in timing with the meter repair. I guess I learned my lesson to wait for quality service. read more

Juan and his assistant did an excellent job installing my new water heater. Friendly, professional, and quick