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    Services - Werx Plumbing and Air

    Drain installation

    Drain repair

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    Water heater repair

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    Water pipe repair

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    8 months ago

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    1 year ago

    Keven was super fast in responding and getting out here! Professional and fixed my drain issues!

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    100% Plumbing

    100% Plumbing

    4.8
    (128 reviews)

    Arrived within an hour of requesting a quote, quote was FREE.. no trip charge. Tim was great-he was…read moreinformative and gave me a quote right on the spot and their price beat the 3 other quotes I received this week. Plus he was able to do the whole job right there on the spot. He installed 2 drip legs and replaced the irrigation vacuum break valve. He was fast and efficient- no sly salesman up-sell moves which we greatly appreciated. He helped us get the job done before we replied to our BINSR request. Grateful for this company and would highly recommend and use them again!

    I was optimistic about this company because of good reviews on Google and Yelp and Nextdoor. While…read morethe cause of my leak seems to be resolved (at least for now) it did bother me that I took the time to ask several times with the dispatcher "Taneea"(sp) and she said there was no fee to diagnose and I kept asking are you sure because in order to see where the leak is coming from my bathroom upstairs from the shower and where it settling we need to look at the pipes underneath where the drywall is and that involves cutting the ceiling drywall. And I asked her again several times if there's any charge for leak tracing or anything she was leaving out just to look and see before repairing and she said no, there's no diagnostic charge. They get here and tell me it's gonna be $125 just to cut the drywall and I just don't understand how there can be such a disparity between what I verified by phone and what I was being told now. And even if I give them the benefit of the doubt that the dispatcher was mistaken (though that's something very strange for a dispatcher who works for and represents a company to say, if not true) the fact that she did tell me that clearly, you would think to keep a customer they would stand by their own word, so not a great first impression. I still paid them $455 to change the cartridge in my shower, but they would not take five or ten minutes to cut up two 6"x6" holes in the drywall and look inside to see if there's any other extensive damage or leaking. I may just leave it for now and keep an eye for any signs of staining or moisture rather than deal with drywall repair. I still will inspect around the electrical where the ceiling fan canopy is and remove it from the ceiling to see if there's any water damage to the fan and light fixture or if it can be salvaged and still works once all is dry and I can restore power to the room. But they refused to look for any signs below to ensure there were no other signs of a leak unless I paid more. Another thing is with a large hole behind the shower faucet escutcheon where the leak occurred what's to keep another cartridge from failing and leaking right down into the room below and getting into the electrical and drywall and ruining another ceiling fan? I wish they'd have taken the time to tell me how to seal off that wall behind the faucet handle or given me suggestions but they just kind of did their job and left. They didn't offer me any advice or tips to prevent this again or set my mind at ease, and taking the time to do that would have made me feel more "taken care of" and built a rapport as a new customer. They just wanted to do the job I asked and go. So while I have no other complaints so far, they didn't go the extra mile or make me feel reassured at all for such a serious issue. It was just a "job" to cross of their list and not spend a second longer than necessary to show, discuss or reassure.

    Southwest Plumbing Services

    Southwest Plumbing Services

    4.1
    (35 reviews)

    So when Justin put in my hot water heater everything seemed good. However, 10 months later it…read morestopped working. Turns out that he didn't used a grounded nut or ox-Gard, which are standard when combining metals. Basic water heater install 101 but failing to do it could have cause a fire in my home! He ordered all new parts from the manufacturer as it was under warranty for parts and they refused to ship them without proof (has this happened before?!??!). I ended up without water for 4 days and missed time away from work. Sure he's friendly, and he did cover the cost for another technician to spot and repair his error (minus $2 venmo fee) BUT my personal opinion is that he runs this "error" to bilk people out of $185 -- because labor is not covered on the warranty -- to repair operational heaters while he pockets the parts and scams manufacturers. When I tried to get him to compensate me for my inconvenience, he accused me of "strong arming" him. Find another plumber, this one is either incompetent or a crook.

    My tub had been leaking and Justin came out to check it out. I was told I would need to replace my…read moretub and drain system. I was told I would receive a quote the next day which I never received. I followed up with Justin 3 times and he never responded to me. I finally had another Plummer come out who discovered the drain in the tub was loose and had no calking. Quick and much less expensive fix on the spot. Disappointed that this wasn't even checked during the initial visit and on top of it completely ghosted me when I was willing to pay for the work he said I would need.

    Werx Plumbing and Air - hvac - Updated July 2026

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