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    STEP Thrift Store and Donation Center

    4.0 (5 reviews)
    Closed 12:00 pm - 5:00 PM

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    1 year ago

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    1 year ago

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    11 months ago

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    8 months ago

    Great deals, sometimes new items. Workers are always friendly some are special needs with great work ethics. Great place to shop resale.

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    8 years ago

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    The Salvation Army Family Store & Donation Center

    The Salvation Army Family Store & Donation Center

    (24 reviews)

    $$

    Very nice friendly staff. Accept donations and help unload…read more Great help for the community.

    This is a horrible location. I have been going to this location for many years but won't be…read morereturning since the last two visits left me feeling very shocked. One of the young guys at the donation dock, and the store "manager" were horrible to deal with. The last visit I was dropping off donations. At some point during or right after Covid, they put out a sign by the donation dock that says to stay in your car. I thought this was a Covid - don't spread your germs, thing. (So when I gather up my donations around the house, I collect items for Salvation Army, and other items for a woman's shelter. so usually I have two sets of donations. Also I may have items in my trunk cuz they live in my trunk, such as a large basket I use for produce when I go to the grocery store.) So I stepped out to make sure the employee grabbed the right box. An older gentleman told me that a young guy would be out to meet me, so I didn't need to lift the box. Then he disappeared inside. The young guy came out and told me I have to stay in my car. I explained that I needed to make sure he grabbed the right box since I had other stuff there. Then he got snotty and asked me if I could read the sign. So I said again, that I was just making sure he got the right box cuz I didn't want him to take the other stuff. So he said super annoyed, "You can see the sign, right?" (What? Seriously bro? Do they think people who are donating are going to steal from the clothing bin outside the dock?) I said, well if you're not going to allow me to make sure you don't take the wrong boxes then I guess I'll have to make my donations elsewhere. And his response was "yea, do that. Don't donate here if you can't stay in your car." So that is what I will do. There's a Good Will at Ford and Telegraph which is closer to my house so I will do that from now on. The second to last time I made a donation here, I went in to shop. I bought a dining table and 4 chairs they had for sale. I paid for the item and returned later with a friend to help me load it. An employee got us a big flat bed type cart to load it, but it looked big to fit thru the front door so I asked if we cud got thru the back which was right there, to the dock, which was another 20 feet and out the back. She said she would ask and disappeared in the back. She came out and said yes you can go out the back. So we loaded it all on the cart and we were bringing it thru the back, just like the employee said we could. Suddenly a really tall guy starts yelling at us "What are you doing back here! You can't be back here!" We explained that we were told we could go out the back since the table was so wide and it wouldn't fit out the front door. He kept yelling "Who said you could! I am the manager! You cannot be back here! I am the manager! I didn't give you permission!" I seriously wanted to reassure him that "HE IS THE MANAGER AND THE WHITE LADY WASN'T USURPING HIS AUTHORITY. ITS ONLY BECAUSE ITS A BIG ITEM AND IT CANT FIT THRU THE FRONT DOOR. ITS NOT THAT DEEP!" So we had to go back into the store and disassemble the entire table, and bring it out the front door in grocery carts. Maybe this place gets robbed a lot or something? Ugggggg Just never mind. Not going back here again.

    The Salvation Army Family Store & Donation Center

    The Salvation Army Family Store & Donation Center

    (20 reviews)

    $

    Downriver

    Not bad location, but hit-or-miss with product selection and cleanliness. On the plus side, two of…read morethree dressing rooms finally re-opened (post-pandemic) in 2025. However, in January 2026 the discount structure for regional stores has apparently changed, but there was no posted notice about it at this location as of January 15. The long-running 25% discounts on certain days and for certain groups are gone. The maximum now appears to be 10% and there are fewer specific discount days. Not sure about the Friday-Saturday 5 for $5 promotions that have also been running for many years; I didn't ask, and there was no signage the day I was there. As other thrift-store shoppers note here and elsewhere online, prices have been rising in recent years, while the cost of inventory has not changed (donations=free), and the dominant brands/origins of donated items reflect lower-quality products from Temu, Shein, Forever 21, Amazon brands, Walmart/Meijer brands, and Dollar Tree.

    This Salvation Army location did not honor the 50 percent off clothing for the 4th of July as…read moreadvertised on the Salvation Army website. Apparently some patrons did get the discount then of course that changed when I went to purchase my clothes. I was purchasing before 2pm as that was the cut off time for the deal. Super disappointed and bad customer service. Left a message at the main office. Will see if they call me back.

    STEP Thrift Store and Donation Center - donationcenter - Updated June 2026

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