I'm not entirely sure how one is meant to navigate the Kafkaesque labyrinth that is Stephanie Chew's State Farm branch in Whittier, CA, but I can say with some confidence that I have emerged from it both bewildered and deeply dissatisfied. You see, I found myself in the rather unfortunate position of being involved in a motor vehicle accident--another driver cut me off and crashed into my car, which, as far as I understand the laws of physics and basic driving etiquette, was not my doing. Naturally, I thought it prudent to request a review of any available footage to support this wildly controversial notion of "not being at fault." This, however, was met with what I can only describe as an administrative shrug. Thinking perhaps there had been some sort of clerical oversight (these things do happen, after all), I made several attempts to follow up--calls, inquiries, the usual rituals. Silence. Not even the comforting hum of progress. Just... nothing. Eventually, I did manage to speak with Stephanie, at which point I had hoped for clarity, or at the very least, a modicum of professional curiosity about my situation. Instead, I was rather unceremoniously talked down to and, quite astonishingly, made to feel as though I had somehow orchestrated the entire incident myself. I assure you, if I had that level of control over events, I would have chosen a far less inconvenient outcome. Now here's the truly remarkable part: months later, upon checking the status of my claim, I discovered it had been recorded as me accepting full liability. Full liability! A conclusion I neither agreed to nor was properly informed about. It's the sort of plot twist one might expect in a poorly written procedural drama. All in all, the experience has been less "customer service" and more "existential puzzle," with communication that could generously be described as intermittent at best. I had hoped for diligence, transparency, and perhaps even a hint of advocacy. What I received was... well, this. Would not recommend, unless you enjoy confusion, unanswered questions, and surprise endings. read more

Everyone here has helped me , most recently Kendra. I've gone through some hard times financially and they have always been understanding and making sure to help me keep my coverage; really appreciate you athank you Stephanie and staff for always having my back! read more

Had an amazing experience and was helped out so much by Brook, thank you! Would def recommend

Jazmine helped me out at State Farm! Super friendly and super efficient! Had to reschedule my appointment a few times do to work and these ladies handled it perfectly allowing me to come in whenever I had the time !! read more

Exceptional service from Stephanie and Carmen! They're the best! Friendly, helpful, and always available.

Been with this office since 2016. Best customer services, everyone is professional. Shout out to Carmen who helped me with my policy.

The staff was very welcoming and kind. The person helping us, Carmen, was extremely helpful and kind. Great customer service.

Came to get insurance and Carmen was extremely helpful and kind. The entire staff was welcoming and kind. Great customer service.

Wow! I'm so grateful for the amazing job this location has provided for me the last 5years. I was recently in a car accident in Ensenada Mexico, and my particular policy had no coverage. Carmen and Stephanie still assisted me with the process by facilitating the claim with the Mexican side. I don't speak Spanish, so things would have been very difficult on my end. My Agents went over and beyond to make this otherwise nightmare experience pleasant. Thank you so much! read more

I have my Home, Life, Car, Business and now Workers comp insurance all through Stephanie Chew State Farm and I couldn't be happier. The staff is always so friendly and knowledgeable. I was with another company for workers comp insurance and over paying. I called Stephanie and she took the time to review my old policy with me and the showed me where I could save. I would highly recommend Stephanie Chew State Farm. I can tell you, there is piece of mind knowing that this team will take care of you when you need them. Thank you Neighbor! read more

Stephanie Chew is a not only a remarkable woman but also goes above and beyond for everyone! She helped me set up non profit Mirakles.org's insurance needs and I will be forever grateful because she made sure that my non profit received the most benefits while paying the least necessary! I have also had the great pleasure of working side by side with Stephanie and I am amazed with how she caters to all the needs of each of her clients! read more

I have had several pieces of Insurance Policies by Stephanie Chew's State Farm Agency. I've had the distinct pleasure of working with them over the last several years. All of the agents are top-notch! Including Carmen and Brooke who assisted me and a friend personally with our multiple vehicle and home protection. My most recent assistance was provided by Carmen and Brooke. They are both professional, pleasant and detail oriented when helping an existing perspective customer to navigate the coverages and their details. So, after I comparison with industry competitors, it was a "no-brainer" to add this their Policy for my home insurance. Their professionalism and dedication to detail and always serving in the best interest of the customers is amazing! I've had two claims over the years. One was Renters policy and the other an auto accident. I could not have been better hands, so impressed with the ease of claim process the expeditious manner for reimbursement has astounded even other competitor agencies!!! Give them a call I know Stephanie for years and "Like a good neighbor" I know they're always going to be there for me, my family and friends. read more

The customer service is unbelievably perfect! Stephanie and the staff are great and very understanding and patient.

Thanks for your help Stephanie. I was pleased with the low rates, customer service and fast transaction. All my questions were answered with information helpful to making informed decisions. Nice job. read more

Hello everyone, If you are looking for quality service and best customer service, this is the place to go for all your insurance needs!!! I had the opportunity to work for this amazing woman and I can tell you she is the best agent for you!! Her charisma, professionalism and customer service skills set her apart from many agents out there!!! She will make sure you receive the best service for the things you need. Right in the heart of Whittier Stephanie Chew is the agent for you!! read more

Working with Stephanie Chew has been nothing short of helpful and their service team is very responsive to my client needs. It's when I decided myself, to shop for insurance rates on my vehicles that I experienced a higher level of customer service. I knew that Stephanie would provide the same consistent level of service to my clients shopping for home owners insurance. Thank you for making a difference Stephanie! read more

Stephanie was very helpful. I didn't know where to start with getting my Medi-Cal benefits, but Stephanie knew where to begin with the process.She went out of her way for me,and I'll seek her advice in the future. read more

If you care about personal touch, knowledgeable staff and the family feeling, then you owe it to yourself to stop in. They are awesome!

I am so happy with how Stephanie goes above and beyond and really tries to get you the lowest price for your car and home insurance. I recommend anyone looking to for insurance to come here! read more

I like this location and State Farm but the one thing that they can approve on is answering there phones at the times there suppose to be open at 9am. When I call at 9 know one answers until like 5 after read more

About two years ago I was finally able to buy a new car, and they told my husband and I that we needed full coverage in order to finish our paperwork. It was already about 9 pm at night and I didn't know what to do because I didn't want to go with their company as it was way pricey and beyond what I could afford. I remembered Stephanie Chew had worked at State Farm and quickly dialed her number. I was so happy she had answered, she was able to get all my info and get me my quote within minutes. She was able to get me everything I needed and had a great price for my full coverage. It's now two years later and still she is on top of everything I need, when I have a question she either knows already or can look it up and quickly give me the answers I need! She continues to get me great prices, and knows how to make you feel secure in that you're getting the best quality for the price! I'm so happy she and her staff have been there for me and continue to be there for me especially since I don't have the best of luck with driving. I know I can count on them and they are very close to me that I can just drive about five minutes to get to their office!! I definitely will stick with Stephanie and State Farm! Thank you for being such a great team!! :) read more

stephanie and her team are really amazing! she gave me a very reasonable quote for my new subaru last year, and i've been loving the service she's provided ever since. i'm also bringing my fiancé over to her team so we can combine our policies and add rental insurance :) she's quick to respond to questions or concerns, but if she's busy at the moment, her adept team always gets back to me quickly! thanks, stephanie for running such a wonderful business and providing great customer service! read more

I have been Stephanie's client for over 5 years now and I am so happy that she has expanded on her own. She has definitely instilled her compassion and professionalism onto her entire staff as every time I call, even if it's for the tiniest inquiry, I am treated as if I am their top priority. I've had to file a couple of claims with them due to fender benders and hit and runs and it is so reassuiring to know that you are in good hands! The way that she and her staff treat you make you feel like you are family! read more

Stephanie Chew not only cares about her customers but she cares about the community. Her team and Stephanie came out to our event to volunteer. She is someone who listens and is passionate about helping others. She is professional and always does her best to strive for a great experience. Call her today for a quote! read more