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Stephanie Rose Yan, MD

3.7 (3 reviews)

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Island Foot and Ankle Specialists - Dr. Douglas Birch

Island Foot and Ankle Specialists

3.8(20 reviews)
7.9 mi

Located in the same plaza as the former Hawaiian Island Surf & Sport, and now Pono Life Sciences…read more You'll find parking is easiest if you park on the Hana HWY side. Especially if you have a foot fracture. You never really know where a specialty physician is located until you have to actually use their services. Fortunately Dr. Douglas Birch is a great doctor. XRays are taken in house, so you don't have to go to a lab or radiology dept. first. They have several options for footwear as well if you are in need of something for better arch support or would like something special for sports foot wear. Scheduling is fairly simple and they have a good selection of availability. I really like the fact that appointments are also confirmed via email and over the phone in advance.

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

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Island Foot and Ankle Specialists - Seen this for years... always wondered what would happen if education went back to stuff like this

Seen this for years... always wondered what would happen if education went back to stuff like this

Island Foot and Ankle Specialists
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Stephanie Rose Yan, MD - surgeons - Updated July 2026

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