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    Stephanie's Musique Piano Studio

    5.0 (1 review)

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    10 years ago

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    Remix Music

    Remix Music

    2.8
    (6 reviews)
    2.4 mi

    I do most of my own guitar work but was up against a problem I could not solve. I had heard good…read morethings about the service department so I gave them a try. It took over a week for them to get to it( they said he was backed up) but a quick call and he asked what my issue was I explained it and he found it. Got a email a short while later that it was ready. Great experience would recommend.

    I've brought in two guitars to be serviced at Remix, both came back with problems…read more The first guitar was a standard Strat that I am not much attached to. It came back missing two pick guard screws. I didn't see this as a huge issue and moved on. I then entrusted Remix Music with a very rare and priceless guitar for routine work. When I picked it up, there was clear, obvious damage to both the pickguard and the neck pickup that was not present when I dropped it off. No one mentioned the damage when I picked the guitar up, and the staff acted as if nothing was wrong. The damage was immediately noticeable. It's difficult to believe it went unnoticed by the people who worked on the instrument. Only after I pointed it out did they respond--and instead of taking responsibility or offering to repair the damage they caused, they offered a discount on the setup. What makes this worse is that the damage appears to be the result of cutting corners. It's consistent with attempting to adjust the truss rod without removing the pickguard and neck pickup, which is an unprofessional and careless shortcut--especially on a valuable instrument. To be clear, Remix music caused around $160 worth of damage and offered a 'discount' on the cost of the setup. They did not offer to fix the damage they caused, nor did they offer to cover the cost of the parts I now have to replace. Only after pushing back on them did they offer to waive the service fees. Thankfully, the good folks at Fender have been extremely helpful in sourcing these parts for me, but I am appalled nonetheless at how Remix has conducted themselves in this matter. If you care about your instrument and expect careful, honest work, I strongly recommend taking your business elsewhere. I certainly will not be returning to Remix music for any future work.

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    Stephanie's Musique Piano Studio - musicalinstrumentsandteachers - Updated July 2026

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