I received 2 arrangements for my birthday from this florist. They appear to have been put together in a hurry. One was very short on blooms. Poor finishing and appearance. read more

Rude, impatient and brash staff. Looks like that is a common complaint from other customers as well. I called them 2 days before Mother's Day to order an assortment of plants to be delivered to my mum in St Catharines. The lady on the phone sounded like she had better things to do and my business didn't matter at all. She was impatient with me when I took less than 15 seconds to grab my credit card and when I asked her why she was so rude, she had the audacity to say - "Well I don't know why you didn't have your credit card out to begin with". I placed the order nonetheless. Later found out that my credit card was charged for $28 more than stipulated on the website. I called them all day - phone was unavailable. When I finally got in touch, the same curt lady came to the phone and said - " I would assume you knew it's tax and the delivery fee." The business is IN St Catharines - same small town as my mum's residence, $28 in tax and delivery?!! Also, why was I not made aware of this on our initial phone conversation? Not to mention that no receipt or proof of purchase was emailed to me. By now I was fuming and gave her a piece of my mind. The only saving grace to this unpleasant experience, was that my mum liked the plants. But I would never go through this ordeal with them again. You absolutely cannot be in the floral business and bark at customers - I can't imagine someone calling to order flowers for a somber occasion and having to deal with this lady's "I'm so busy, what do you want" tone. No paying customer should ever have to be treated like they're doing the business owner a favour. read more

Normally I'm not one to share bad reviews, but this is one of the few exceptions. I was sending flowers to a friend who just unexpectedly lost their brother at an extremely young age. The flowers themselves were beautiful and well done. Here's where things go south... Let me preface this by saying I ordered on a Thursday for delivery the next day. Friday came around and as all of Canada knows, Rogers network went down that day. I went to the gym Friday morning for 45 minutes and my phone was in my locker. I came out to two missed calls from Stephanie's. I called back and as soon as the person answered, they couldn't hear me. So they hung up after saying "hello?" twice. Understandable. I called back, again "hello? hello?" and then "Ugh, must be her phone" in a sarcastic tone. Meanwhile let me remind you Rogers was out nationwide... and I had full bars with Telus... But I gave them the benefit of the doubt and sent an email because it felt more reliable. No response. 20 minutes or so later I called again, and this time it worked. The conversation went as follows. Them: "Hello?" me: "Hello! I have two missed calls from you?" Immediately I was met with attitude. Them: "Well I don't know who you are". I was literally speechless with the attitude so I didn't respond. "What's the address?" they asked. "Sorry, do you want my address or the delivery address?" No response. They said "Did you ask us to call before hand in your order notes?" Me: "no..." Them: "Well what's the address?" Me: *starts giving my home address* Them cutting me off: "Nope, couldn't be that one I'm in St Catharines not Toronto". Me, finally catching an attitude of my own: "Yeah I know that, that's why I asked which address you wanted. The delivery address is in St Catharines. *Tells them the St Catharines address" Them: "Oh, yeah we were probably just calling to see if anyone was home for the delivery. Bye!" Like this could've all been so easily avoided? Whoever answered the phones that day needs a reality check and some seriously in-depth classes in customer service, and truthfully just in being a decent person. I would not recommend Stephanie's Floral to anyone after my experience with them. read more

I live in Toronto and on January 2nd, 2017 needed to order a custom arrangement for a funeral being held in St. Catherine's the next day. I'd called several local florists but, because of New Years, most were closed. I was becoming concerned I wouldn't be able to send flowers to our friend of forty years. Then I called Stephanie's Pots 'N' Posies and a lady answered ... it was the owner and she was in her shoppe preparing flowers for a funeral - we quickly realized it was the same one I would be attending! Stephanie explained floral wholesalers had been closed for the holidays so florists were limited to the stock already in their stores. I told her what my ideal arrangement would look like and said I'd trust her judgement and creativity. When I arrived at the funeral home yesterday, I discovered Stephanie had produced a beautiful floral tribute using orange roses and orange gerbera and placed them in a lovely rectangular container ... EXACTLY the kind of arrangement I wanted. Many commented how lovely it looked and how much it suited the person for whom it was intended. Thank you, Stephanie, for all you did to create and deliver such a distinctive arrangement!!! read more

My husband has ordered flowers from here for years, because he was living in California and I was in St. Catharines, and ordering online requires no work with timezones. Now I'm that living in California, I wanted to have flowers delivered to both my mom and grandmother for Mother's Day, so I ordered them the day before and selected Mother's Day for delivery. Since the timezones are off, I called the shop at 4pm EST to see if the delivery had made it out on time, as the shop closes an hour from then and I wanted to call my grandmother to wish her a Happy Mother's Day (she knew I was sending my mom flowers and was expecting them, but none for herself). All I have to say is 'wow'. I was met with a snotty employee who couldn't even answer a simple 'how are you doing today?' without sounding like it was a chore. I gave her the address and told her there were two deliveries for the same house, and she asked me what time I had ordered them. I had no idea, as I did the order inbetween customers at my job the day before and the store sends you absolutely no confirmation of your order, no receipt, nothing. She slams the phone down to find my orders and picks up another line, only to sound like the sun shines out her ass for the person on the other line - perfectly pleasant with all the time in the world. Finally she finds ONE of my orders (never mentioned the second), and it's not even finished being made up! Absolutely no mention of when the order might be done, if they'll BOTH make it out tonight, nothing of the sort. I visited a florist just outside where I work this morning for a last minute arrangement and was met with more than enough staff to run this busy day, who all seemed completely stress-free and were an absolute delight to work with from start to finish. Stephanie's should take a page out of their book, or anyone else's when it comes to customer service. Note to Stephanie's: It's not hard! **Update** I get a call from my grandmother thanking her for her flowers, and my mom's are no where to be found. They were supposed to be delivered to the same house, and now my mother is heading home after a nice dinner with my grandparents (and waiting for two hours) because she can't just wait around for the florist to run their business with a little bit of sense. Seriously?! read more

rude, unhelpful staff. I called today to get some help with flowers, you could tell straight away the staff member was in a bad mood, she was very short and unhelpful. I simpley asked what would go with a flower and she named a few items. I said I did not know what one of them are so I would google it and she said ok and hung up. Not everyone know every type of flowers that is why we come to stores for help. Everyone should be treated with respect no matter how much you are spending but it is interesting to note I told her my budget was $100 and she spoke with me for one minute before saying ok bye and hung up. I wanted the google the item just before I placed the order. Good to know a small business in a small city does not need business, clearly the just need attitude and rude staff as payment. AVOID THIS STORE!!!!!!! read more

They advertise same-day delivery, especially for Mother's Day orders, if ordered before 7AM that day. I ordered at 2:51PM the day before. It's now 7:57PM on Mother's Day. The family is all gone and I sit here looking like a jerk. No flowers. I have a business too. I bend over backwards for my customers. Apparently they don't think the same way at this business, judging by the reviews here. Order somewhere else. ****************** Update************* I called the store and spoke with the owner. She was polite and apologetic. She looked into it and the arrangement had been left behind by mistake. I was offered a fresh arrangement, along with extras to apologize to my wife. My wife decided to just get a refund and buy something for herself. Stephanie took ownership of the mistake and tried to make it right, that's why I upgraded by review to 3 stars from 1. She tried to correct the problem in every way possible. Thank you Stephanie. read more