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    Stephannie Barba

    5.0 (1 review)

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    18 years ago

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    Urban Flowers

    Urban Flowers

    (261 reviews)

    $

    Castro

    Very unfortunate experience. I was completely ghosted by this business…read more I was looking to order a bridal bouquet for my wedding and I spoke with someone at the shop on May 4. He was very kind. They said they could do a bridal bouquet for me. They offered for me to text an image of the bouquet I would want and I just never heard back. Completely ghosted even after I called numerous times to follow up and texted to follow up. No one ever answered the phone again when I tried to call.

    I wanted to order Mother's Day flowers for my mom through Urban Flowers and somehow experienced the…read morerare "customer service but make it impossible" package. I called because I wanted to place an order directly over the phone. The guy who answered told me to just use the website. Fair enough. But when I asked, "Well, since I already have you on the phone, can I just order through you?" he said yes... just to call back in a few hours because he was busy. Totally understandable, it's Mother's Day weekend. Florists are basically fighting for their lives that weekend if it wasn't Valentine's Day. So I made sure to call back later, I live in Hawaii now and there's a time difference. I call back, and this time I get, "Ah, yes, I remember, not right now, I'll call you back." I explained I'm calling from out of state and just wanted to make sure I could get an order in before closing. He reassured me he understood. Did he take my number? No. Did he call me back? Also no. Honestly, I'm not even mad about them being busy, I completely get it. I'm just impressed by the confidence of a callback without collecting literally any contact information. That's elite-level optimism. Hopefully the flowers are better organized than the ordering process.

    Stephannie Barba - stationery - Updated September 2026

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