1. Stephen Wade Nissan

    1. Stephen Wade Nissan

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    St. George, UT

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    Stephen Wade Nissan

    3.0 (57 reviews)
    Open 7:30 am - 6:00 pm
    Updated over 3 months ago

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    Tim L.

    I recently purchased a used Toyota 4Runner from these guys and was promised a lot based on the description of the vehicle on Auto Trader and the Window sticker on the vehicle itself. This was supposed to be my wife's dream car. Red limited edition 4Runner. I dealt with John Hulsey directly during the entire sales process ( at the time was either the GM or some type of sales manager).We had to fly in from California to Las Vegas because they are located in St. George, UT to pick up the car. I was told the car was in pristine condition because it only had 10,000 miles, and all the photos looked good. When we arrived in Las Vegas we were to meet the dealerships driver at our hotel to sign the papers and take the car. All went pretty well up to that point. But, the drivers side door panel had a pretty big crack (pic included), and the running boards did not pop out when you opened the door. We figured we were just doing something wrong but contacted John at the dealership to let him know of our concerns and John said they would get it taken care of for us. John also promised me an extra key since the car only came with 1. In addition the description of the vehicle and window sticker said it came with all-weather floor mats. Once we got back to California, I took it to my local Toyota dealership as instructed by John, to have it looked at to see if the broken stuff was under warranty. The other thing we found out at this point was the the glove box didn't close properly and it kept popping open as you drove. When I tried to get ahold of John, I was told he was fired and that I had to deal with Daniel Stephenson. I do not know what his title is, but let's just say he may be the rudest guy I've ever dealt with at a car dealership. So locally Antioch Toyota ordered up my extra key for me. Looked at the broken door panel piece and told me it wasn't covered under warranty (which I figured). The next part is where it get a little crazy. I told the service advisor that we couldn't figure out how to get the electronic running boards to pop out. He then proceeded to try the button inside the car, and a few other things and they wouldn't come out. He then looked under the car and said "there's your problem". I said "what"? He said "the running boards have been removed from the vehicle!" He had looked up the original sticker and equipment that came on the car and being a limited version it comes with running boards. However they were missing. I proceeded to call Daniel at Stephen Wade Nissan and told him what happened. He said "well it's a used car, and comes as is"? I told him that right on the window sticker that they had on the car it says it has the running boards and the all weather mats, but he said that it didn't matter because it was a used car. I said so if it said it came with brakes, but when I drove it it didn't have brakes would you say "well, it's a used car?" I asked him what he could do for me and he said they can't do anything. When I said I would have to hire an attorney, he said "then go hire an attorney". He also informed that the owner Stephen Wade would tell me the same thing. So, needless to say these guys are shady at best. I am enclosing the Window sticker that was on the vehicle and the broken piece on the inside of the door.

    Our new car.  Nissan Rogue!

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    2 years ago

    bought a terrible car! they could NOT fix it. it was under warranty and repeatedly broke down. they told me I should just buy a new car.

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    2 years ago

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    7 years ago

    These guys do an amazing job on my Murano and Maxima service. Trevor is friendly and the service porters are top notch.

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    Page 1 of 2

    Ask the Community - Stephen Wade Nissan

    Review Highlights - Stephen Wade Nissan

    Matty, Daniel, Danny and Mike were absolutely amazing and hooked me up better than I could've ever thought.

    Mentioned in 4 reviews

    Read more highlights

    Mercedes-Benz of St George

    Mercedes-Benz of St George

    3.9
    (48 reviews)

    I recently took my "new-to-me" 2019 Mercedes-Benz Sprinter Camper Van on its maiden voyage--a…read moretwo-week trip through Bryce Canyon, Frisco, Moab, Lake Powell, and Sedona before heading back home to San Diego. Unfortunately, within the first 75 miles of the journey, my check engine light came on. After scanning the code at O'Reilly Auto Parts, it turned out to be a faulty NOX sensor--the same issue that was supposed to be addressed by another dealership during previous warranty work. Along the way, I reached out to multiple dealerships. My experiences ranged from getting the runaround in Temecula to unreturned calls in Las Vegas. Each place seemed eager to charge me a $270 diagnostic fee without the assurance it would be covered, despite this clearly being an emissions-related issue. That's when I finally connected with Phil at Mercedes-Benz of St. George, Utah. From the first conversation, he was respectful, patient, and knowledgeable. For the first time, a service advisor reassured me that if the NOX sensor was the issue, it should indeed be covered under warranty. His calm demeanor immediately gave me confidence. Even though my check engine light had turned off by the time I reached Las Vegas, Phil encouraged me to continue to St. George so they could ensure my van was road-ready. He personally promised to have a technician ready when I arrived. True to his word, as soon as I pulled in, it felt like a NASCAR pit crew in action--Phil started the paperwork while Josh, the technician, immediately began scanning my van. Josh confirmed the codes had cleared (likely from a prior scan at O'Reilly's), but he went above and beyond by resetting the NOX sensor adaptations, ADBLUE metering valve, and fluid levels. He explained everything clearly, reassured me, and had me back on the road with confidence. The result? My Sprinter drove better than ever. I noticed improved fuel efficiency (15-16 mpg), stronger performance climbing grades and driving at elevation, and smooth performance throughout the rest of my trip. From Bryce Canyon to Frisco, Moab, Lake Powell, and Sedona, the van ran flawlessly. This experience showed me the difference a truly customer-focused service center can make. Phil and Josh treated me with respect, prioritized my time, and ensured I could continue my trip safely. I would gladly drive 600 miles from San Diego to St. George for future service, especially warranty work. I can't recommend Mercedes-Benz of St. George enough--Phil and Josh turned a stressful situation into a memorable and positive service experience.

    Top notch dealership with fantastic staff in sales and service. They deliver what you expect from…read morethe Mercedes brand

    Stephen Wade Nissan - car_dealers - Updated July 2026

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