" Stephen Wade Nissan , Saint George " I puchased a new vehicle and have never in my life of 55 years of buying vehicles have never been treated in a more unprofessional and even worse an unscrupulous manner. The Sales & Finance department lied to me and my bank with absolute despicable distain . The sales department added seven items without revealing them and then the finance manager never revealed or reviewed the seven items that were added to my purchase order that totaled nearly $7,000.00 . My bank caught the deceit and alerted me and then I immediately asked the STEPHEN WADE NISSAN in person to remove the items they lied again and again and treated me with more despicable distain in refusing to remove the seven items.My bank then assited me in removing 3 items and were extremely upset I was treated in such an unprofessional way again with extreme distain. If I may say so my bank was absolutely so wonderful to help me. If you or anyone you know is considering buying a vehicle and paying thousands of dollars of your hard earned money from Stephen Wade Nissan .....think again .....I implore you to take your money elsewhere. Yes we all make choices and I made the biggest mistake of my life and will go out of my way to discredit STEPHEN WADE NISSAN and their unconscionable depsicable distain in how they treat what should be always valued customers spending thousands of dollars on a vehicle. In simple terms " STEPHEN WADE NISSAN SCREWED ME IN THE WORST NOT EVEN IMAGINABLE " Sincerely always, David Litchie read more

We were en route from Utah to Las Vegas when our car, after being left out in freezing weather (it's a spoiled coastal car that never gets below moderate temperatures), began to have a very odd problem that made it hard to drive and pretty frightening; the transmission seemed to be laboring and there was little power on hills. We stopped at Stephen Wade Nissan and asked them to take a look. Of course this was one of those times where the minute you describe the problem to a qualified individual (and turn the car off and on again), the problem stops. The service writer and junior tech could not have been nicer and more polite and sent us on our way with assurances we would do okay. They were right. No making fun of the silly older people; no charge since they didn't have a tech readily available to examine the transmission in detail. Sadly, however, the cookies were all gone. read more

C.J. Mcphie and his manager Daniel acted like I was the only customer they had, and I am pretty sure they lost money on my sale. I started feeling guilty how can the give me the royal treatment and make money? Another great mystery I guess, but , seriously they treat all customers like they are the king of england. 10 out 5 star dealership! read more

Based on all the reviews about this dealership and my experience with them, this is a really horrible business! I went through cars.com and found they had a car a was looking for. I am from California and contacted them on a Sunday around noon time. I got no answer from a human. Then I started receiving texts messages in regards to my interest. After around 10 messages exchanged, I discovered it was not a real person texting me but AI. What I horrible thing to do to your potential clients! The poor customer service doesn't end there. The next day, Monday, I called the dealership and talked to some guy who only takes phone calls and told me he would have someone in the sales department call me. I waited most of the day and never received any calls from this dealership. I contacted the same guy back and he said to me that someone did call but I didn't answer. That was a lie! My phone was sitting on my desk the entire time and no call. I called the same appointment guy the following day, he once again told me he'd have someone call me. Guess what? About a month later, still no call from this dealership. Through cars.com you have many dealerships blowing up my phone. They all contacted me except for this dealership but they sure do have all the excuses in the world why they could not get a hold of me when every other dealership did. I now own my new car I was looking for thanks to another dealership who didn't play games. When EVERYONE else on here tells you DON'T BUY HERE, save yourself from the useless people who are running this place to the ground and look elsewhere. Their 2.5 star rating should alarm EVERY CONSUMER! read more

You spend $50,000 on a car you do not expect glass to blow from the defrost. Then the front ford emblem falls off. This is all within 3 business days of buying the car! All we got told was well you bought it as is. They sale cars that are not safe to drive. Who wants glass blowing in their face as you drive down the road. read more

On 12/05/24 I bought a used 2024 Toyota Camry: Steven Wade Toyota claims "Our commitment is to build strong relationships with customers based on trust. This allows us to assist with the purchase of quality vehicles, parts, and maintenance services with transparency and honesty." This was not my experience; It took me over a week to find all of the damage for the one-year old vehicle I purchased from them. Here is a list of the things that were problems with the car I purchased. Now that I have taken possession of the vehicle, I find they covered up smoke damage from the previous owner. My friend told me later that he thought a very strong cleaner had been used; it looks like they bleached the seats and some of the plastic, taking the new car smell right out of the car. There is a hole in the carpet and there the carpet is damaged beyond repair. It also appears the faded seat damage is beyond repair. I think the mats were taken out because they were also burned. (it looks like the previous owner was running an Uber cab business). There is also window tint damage. There was only one key fob which was not disclosed to me until I was leaving the dealership. The salesman told my friend about the single key fob, but he was not the one buying the car and when I went back to see about another key fob, they refused to provide one, instead wanting to charge me an additional $420.00. This would have been a deal-breaker had I known this from the start, Toyota Nation says there should be two key fobs. Now I am concerned as to what other damage they may not have disclosed. It's no wonder the sticker says, "as is-no warranty" and obviously there is no grace period with this dealer. They don't seem to be concerned about customer satisfaction. In fact, after the sale I heard that the car had been on the lot for 90 days and was ready to go to auction in a month. Little wonder! The car, which was parked in our driveway, had the alarm go off at 1:30 AM. The house camara shows no strangers around, just angry neighbors that got woken up. It goes off at odd times . I have to leave the alarm off ; the dealership wants $170.00 an hour just to look for the cause. I think they put an aftermarket alarm on the car and it's defective, so I have no alarm. In addition, the passenger seat alarm goes off with no one in the seat. Buckling the seat belts stops the alarm but this should not be necessary. The battery was dead at the dealership! Research shows "Auto batteries are starting batteries, not deep cycle batteries. If they are deeply discharged, each cycle shortens the life. And sitting uncharged is worst of all, it leads to sulfation which will kill it." This is how they take care of their used cars! I'm being told by Goldenwest Credit Union that Steven Wade Toyota sent the wrong loan papers to them, so I can't get any information on my loan or my paperwork and sales tax check to register the car with the DMV. This is how they take care of their customers. They say they conducted a 100-point pre-sale inspection on the car; I find this hard to believe, but even if they did it, they missed a number of things. If you are looking for a car, I recommend you search out a dealer who will adhere to their own credo and strive to not take advantage of customers but build strong relationships with them. I saved seven years to buy a car and Steven Wade Toyota ruined my car buying experience. read more

I recently purchased a used Toyota 4Runner from these guys and was promised a lot based on the description of the vehicle on Auto Trader and the Window sticker on the vehicle itself. This was supposed to be my wife's dream car. Red limited edition 4Runner. I dealt with John Hulsey directly during the entire sales process ( at the time was either the GM or some type of sales manager).We had to fly in from California to Las Vegas because they are located in St. George, UT to pick up the car. I was told the car was in pristine condition because it only had 10,000 miles, and all the photos looked good. When we arrived in Las Vegas we were to meet the dealerships driver at our hotel to sign the papers and take the car. All went pretty well up to that point. But, the drivers side door panel had a pretty big crack (pic included), and the running boards did not pop out when you opened the door. We figured we were just doing something wrong but contacted John at the dealership to let him know of our concerns and John said they would get it taken care of for us. John also promised me an extra key since the car only came with 1. In addition the description of the vehicle and window sticker said it came with all-weather floor mats. Once we got back to California, I took it to my local Toyota dealership as instructed by John, to have it looked at to see if the broken stuff was under warranty. The other thing we found out at this point was the the glove box didn't close properly and it kept popping open as you drove. When I tried to get ahold of John, I was told he was fired and that I had to deal with Daniel Stephenson. I do not know what his title is, but let's just say he may be the rudest guy I've ever dealt with at a car dealership. So locally Antioch Toyota ordered up my extra key for me. Looked at the broken door panel piece and told me it wasn't covered under warranty (which I figured). The next part is where it get a little crazy. I told the service advisor that we couldn't figure out how to get the electronic running boards to pop out. He then proceeded to try the button inside the car, and a few other things and they wouldn't come out. He then looked under the car and said "there's your problem". I said "what"? He said "the running boards have been removed from the vehicle!" He had looked up the original sticker and equipment that came on the car and being a limited version it comes with running boards. However they were missing. I proceeded to call Daniel at Stephen Wade Nissan and told him what happened. He said "well it's a used car, and comes as is"? I told him that right on the window sticker that they had on the car it says it has the running boards and the all weather mats, but he said that it didn't matter because it was a used car. I said so if it said it came with brakes, but when I drove it it didn't have brakes would you say "well, it's a used car?" I asked him what he could do for me and he said they can't do anything. When I said I would have to hire an attorney, he said "then go hire an attorney". He also informed that the owner Stephen Wade would tell me the same thing. So, needless to say these guys are shady at best. I am enclosing the Window sticker that was on the vehicle and the broken piece on the inside of the door. read more

Stephen Wade Nissan - Car Dealers Near Me - St. George, Utah

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Matty, Daniel, Danny and Mike were absolutely amazing and hooked me up better than I could've ever thought. Saved my life. Thanks so much!!! Awesome coffee and fresh baked chocolate chip cookies too read more

Purchased a car in 2020 from Stephen Wade Nissan. The salesman are inexperienced and deceptive misrepresented the vehicle. From the beginning I was already very turned off by the salesman attitude and lack of professionalism. It was only later a more experience staff earned my trust over the phone. Everything was a mess. Only the manager made it right. When the manager found out what happened he was very unhappy. The used car was straight piped. NO MUFFLER at all, damages in the interiors never stated on sales ad and during communication with the salesman. When I went on a test drive there was drips of oil on the leather that the tech left. There was medicine bottles, receipts, empty fast food bag, fries, empty bottles under the seat etc. Apparently the sales people used the spots car for joy rides to go get food and mess around. Now I have my hands tied. I already put down a deposit, I flew in expecting a vehicle that's advertised, if I don't buy the car I need to find my way back to the airport and get another air plane ticket and be out another couple hundred. The vehicle had mods that makes it illegal to be street legal. The manager made it right by marking the price down for the missing muffler and everything else misrepresented. Even though it doesn't cover the cost to make it street legal we met at the middle. Now off to finance guy. I'm paying the vehicle in full, no financing. This jerk gave me all misleading information, collected thousands in sales tax which he was not suppose to (confirmed by CA DMV and an apology letter from someone more senior in finance. This finance jerk also caused me $4,000 in late fee for DMV registration because he won't release the pink slip car registration. I called multiple time everyday and he would never pick up his phone and no one in the dealership can find him. I kept sending emails. Until someone else more senior looked into it and got me the pink slip and overnight it. Later on I found out all the "Good employees" including the good manager left the company. Only the worse of the worse was left at the dealership. Would I ever come back knowing all the good employees left and only the shady deceptive ones are there? Their deceptive sales tactics and shady finance office guy. Yea no thanks. Just like the other reviews I keep getting marketing phone calls, text and emails non-stop. Total regret read more

Horrible customer service when needing to deal with their sales/finance dept and their management! I bought an extended warranty, the wrong mileage was put on the contract, which I did not notice until a couple days later. I have tried for 2 weeks to get Daniel (the guy who wrote this warranty contract) in finance to return my calls to correct this mistake, then I have tried to get his management to call me so we can get this paperwork corrected so I do not loose 3,000+ miles of coverage on this warranty that I purchased. I had my vehicle serviced that very day and have the correct mileage on my service invoice. Needless to say; they were more than happy to take my money, but unwilling to even return my calls to rectify this mistake. BEWARE! Look at your documents closely!!!! read more

Just received 5 star service when taking my Rogue in because the master light lit the whole dashboard up in red saying something needed to be checked. New batteries in both fauns and main car battery getting low. Got car serviced while there. Work done in a timely manner and thanks to Nicole for a detailed explanation of all work performed. read more

They said we needed to replace all our tires and get an alignment. Guess how much they charged for a diagnostic? $165! Really? When I get an oil change in SLC it comes included for less than half that. Went to Discount Tire and they said only 1 tire needed to be replaced. read more

I went in to get my transmission fluid and oil changed, was told THREE times it was going to be around $250 final cost of everything. I was happy to pay that. Went to go pick up my car and they added $200 EXTRA FOR LABOR, they never said ANYTHING about ANY LABOR cost. This place is a joke, never doing business with them again. There is a reason they have more one star reviews than 5 star reviews. I would advise anyone reading this to go somewhere else for car maintenance. read more

DO NOT DO BUSINESS WITH THESE PEOPLE!! I stopped by letting them know I am in the process of purchasing a home and did NOT want my credit pulled. I made sure they were aware of it and Conrad ( a tall blonde younger guy) swore to me that they would work with my score that MACU had just pulled...TOTALLY LIED to my face. He was very dishonest and on top of that made me feel pressured into signing forms. I WILL MAKE SURE TO LET EVERY PERSON I ENCOUNTER NOT TO FALL FOR THEIR LIES. I then tried to contact the Finance manager (left a voicemail) and until this moment have not received a call back. Also they're prices are RIDICULOUS and don't want to tell you numbers when you ask for them. read more

Shared this on Google but I think it deserves another shout out... Richard in service is the perfect example of a man with outstanding customer service! He went above & beyond to make sure I was taken care of. I just moved here from Texas and this kind man made sure I felt at home. I wish this world had more people like Richard! Thank you again Richard! Sincerely, One Happy Customer :) read more

The guys at Stephen Wade have been amazing to work with. They made the buying/trade-in process easy. They were patient with me even after being in a few times to figure out what suv I wanted. Shout out to Christian, Tyler and finance! I definitely recommend then for purchasing a new or used car! read more

Stephen Wade Nissan - Our new car. Nissan Rogue! - Car Dealers Near Me - St. George, Utah

bought a terrible car! they could NOT fix it. it was under warranty and repeatedly broke down. they told me I should just buy a new car.

I get a message from a family member asking if I can drive them to pickup a car they want to buy. They send me a copy of the finance doc asking me to review as the price had mysteriously went up 5-6k between salesman and the finance guy. This is one of those places where you have to scrutinize the finance doc carefully. They screwed my son last year on a deal. I told her to have them remove 3 items (that she never wanted) and the price was back down selling price (5-6k less) . One of those line items is listed seperately with the price of the vehicle giving the impression its actually part of the price of the vehicle but its not. Its a service contract. Another dealer explained its added that way so if you cancel the item, its not a prorated refund on what you paid. Similar to an insurance policy. Pay for the year but then cancel after 6 months, you get the remaining 6 months refunded. Not here. After the items were removed, the finance rep became disgruntled, said something to the effect we are not here to lose money on car deals, and stormed out of the room. I told family member to leave immediately. Within the hour I located the same vehicle, in a newer model, in a higher trim package, with 1/3 less miles on the vehicle at a similar price. Picked it up the same day. No games in finance. Simple straight deal and the payments went down about $100 a month over 5 years. read more

Classic slimey car sales tactics. Advertise a car for one price to get the hook and then add $2500 to the "lowest price we can sell it for" when no one agrees to $30k down and double digit rates. Then try the what payment, trade in, length of loan, rate, lease shell game. Waste of time and insult to intelligence, thanks Erin...for nothing, BUYER BEWARE. probably stole the car from previous owners as the trade. I need a shower. read more

I bought a car here 3 years ago and bring it in for services periodically. The last transmission fluid service cost over $200 --- pretty steep On the same visit they claimed all my brakes needed replaced which they wanted to charge $585 to do. Just Brakes. Again. Way too Steep. The same service to change all my brakes at Big O tire was $275. And the Big O service manager said that I still had half of the life left on my brakes and so they did not even need changed at all for quite a while. Then, about a month later, they contacted me to bring in my car to trade and upgrade my altima for another used one and that they'd give me about 4 different rebates for a trade and car purchase. Then they tried to pressure me to re work my budget and figure out how to make a $350 car payment for a used Nissan Altima. Good grief. On top of that I emailed the salesman with my numbers and what I could and couldn't do payment wise days before. All they offered me was 1 used altima which I would have to pay $350 plus a month for a used car and they wouldn't budge. I said no. Ridiculous. The poor kid salesman did his best but his sr salesman and financing dept wouldn't back him up and essentially wasted both mine and the first salesman's time. ... And they offered to fill up my gas tank for coming in since it was a long drive to get here. Total time spent. 3 1/2 hours and getting the run around waiting for my gas tank to get filled. (So far) I'm sitting at Stephen wade waiting for them to do what they said ... and writing this review. Next time I'll probably do my car shopping and buying elsewhere. Irritated. On the plus side. The lot tech Cameron was helpful and friendly . He got me some gas for my troubles. . Great job Cameron!!! read more

Made the mistake of buying a car from this place. Don't do business with this dealership. Finance department shouldn't be trusted, lack integrity and honesty. Had a question from my insurance company, called dealership 4 times, nobody responded. WORST OF ALL-THEY SELL YOUR PRIVATE INFORMATION. MY PHONE & EMAIL BLOWING UP WITH ADVERTISEMENTS. read more

I would like to thank Cecily, my sales lady and Dallas, sales & finance for their reluctance time they spend with me and my budget in order for me to purchase a Nissan Frontier. If it wasn't for their efforts to work me me, I deal could not have happened. I want to make sure Cecily and Dallas is commended and recognized by me for those who read this review. They are the apotheosis of kindness, treating me with dignity and respect.  It's special people like them that their kindness will long be remembered by me.  I can never tell them "thank you" enough for their assiduous support! read more

Bad place to buy a car from they lie, all of their cars are over priced and on top of that they will only offer a fraction of what your car is worth! read more

Back in 09 I purchased a New Rouge from Wade. Its been the best car I've ever owned. I'm on a tire program so I maintain the car exactly by the book. I have had excellent luck with this car that now has 146,000 on it. No major problems. The service manager is Susie. Susie is THE best service manager ever. Very nice, very fair and very honest. Two weeks ago, I was on my way to Vegas for a three day break. About 40 miles down 1-15, its 122f and my AC stops working. In a panic, I turn around and head to Steven Wade. Its after 2pm, I pull in soaking wet and tell Susie, "I have hotel reservations in Vegas paid for the next two days". Long story short in less than 2 hours Susie has a new compressor installed and me on the road....at a very fair price. That's service!!! That's Fabulous service. Thank you Steven Wade....and really thank you Susie. You're the best. read more

My family and I were on way from Salt Lake to California for vacation. Our 2012 Altima transmission went out at about 104k miles. Doing some reviews, this is a known issue. There is no cooling mechanism. Nissan extended the warranties on a lot of earlier year models. We were just outside that window. We barely were able to make it into Stephen Wade. We were stranded. The Tech. and Kenny, the Serice Manager were great. Kenny was on the phone with Nissan for 20 mins, trying to get them to cover the problems, even though we were out of warranty. The parts were on backorder for over a month (imagine that). They were able to hook us up with a rental van, and we were on our way. Nissan did end up covering a lot of the transmission. Then, to take the service over the top... I returned on a Monday, which was a holiday. The services department was closed. I didn't even think about them being closed. The sales guy called Kenny, and Kenny came in on his day off. It was short and quick, but I was so thankful for their service. Thank you again, you guys saved the day. read more

Absolutely they were phenomenal! They took great care of my my car when I got a nail in my tire really greatful for them!!! I will use them for anything in the future read more

I was lucky enough to work with Keaton Townsend & purchased the perfect car at a great price. He quickly responded to my inquiry with emails & phone calls. I came early to our appointment & he had everything ready for my test drive on the car I had interest in. He was very informative & professional. I knew he was well informed & answered all of my questions with no hesitation. I will definitely come back to Keaton if I need any other vehicles in the future. I highly recommend him to anyone looking to purchase here in st George. I left with a clean car & a full tank of gas. A1 service from Keaton & all others helping with my purchase! read more

Crazy how Stephen Wade Nissan lie straight to your face! They claimed that I had a oil leak from my vale cover and my sensors, I've never seen a leak since I purchased the vehicle. I took it in to a different mechanic and they said I just had a small power steering leak which I do and I needed new ball joints and bushings that's it, no oil leak none of that nonsense. they were trying to charge me $4,700! Like you guys don't have enough money already?! Never take your car into Stephen Wade Nissan!! Dishonest! Trying to get you to spend WAY MORE THEN YOU SHOULD BE. It's ridiculous read more

Stephen Wade Nissan needs to take a lesson on how to sell a car from the sale department from Findley Subaru in St George. The Sale People at Findley Subaru treat people with respect and care and make buying a car a great expedience. I know that I would never do business with Stephen Wade Nissan . We brought our new car from Findley Subaru because of the way the sales man treated us . I hope someday the sale people at Stephen Wade Nissan learn how to treat customers. read more

Absolutely the worst experience I've ever had! Spoke w the sales person 2 weeks because I live 2 hours from dealership, they said cars ready we t to appt amd car wasn't ready, they couldn't even locate the keys?!!!! Stay away from this place!!! Liars, worst experience I've ever had read more

These guys do an amazing job on my Murano and Maxima service. Trevor is friendly and the service porters are top notch.

I want to thank all the managers and my sales guy for helping me out and going beyond for making things right since I couldn't get Nissan North America to make things right! They got me into an brand new car with the same payment as the problem car I was driving! Stephen wade Nissan will have mine and my family's business for life they are awesome and took great care of me! read more

I had one of my Nissans serviced here and was pleased with the service. Richard was attentive to time and kept me updated while I was in the comfortable, well-stocked waiting room. I will continue to use this location for my cars. read more

4/09/16,,, Took my fiance to Stephen Wade Nissan, right across the street. She financed a 12k Saturn Vue with a warranty. She's very happy with her purchase. 4/21/16,,, Since I haven't gotten a return call from this dealership. So, I went to Stephen Wade Nissan, which is located right across the street. They were able to finance me for a '08 Chrysler 300, plus a warranty. They are very happy they received 2 new customers for sales and future servicing of our vehicles. Thanks to all of you at Stephen Wade Nissan, you're awesome. Thanks Ken Garff,,, your BS customer service showed us the light,,, across the street at Stephen Wade. read more

I had my car break down while on a road trip going through St. George and brought it to Stephen Wade. They provided a quick estimate, and then worked with me on figuring out the best solution for me, being that I was not local to the area. Richard in the service department was always available to take my calls and helped make a bad situation manageable. read more

If I could write a review and leave no stars I would. This company was dishonest 30 years ago when we bought our first car. Tried them again and they are dishonest today. We waited 40 minutes to have a simple question answered. Ryan the finance guy is extremely rude and condescending. When we declined the extended warranty, he was belligerent. They added fees at the end and got very defensive when we questioned them. They assume the buyer is unintelligent and does not know they are inflating the price. The vehicle came with a forced purchase of "glass etching" for $500.00 which is a simple sticker identifying the vehicle in case of theft. We purchased several other vehicles for our business in the past year and none of them have had this fee. Will never buy from them again. read more

The most pleasant car buying experience ever! I've been looking for a gently used Ford Raptor truck around Las Vegas, NV. & N. Arizona for a few months. 3test drives, no Luck! Then I found out through the net about 2 Raptors in St. George at Stephen Wade Nissan, of all places! Drove up on Saturday morning to meet up w/ Salesman Gary Lister. He treated me like a friend from the get go. Didn't even ask the typical salesman questions, you know, "Howdy Folks-what do you do for a living?" No pressure sales tactics. Gary was very knowledgeable about the truck & answered all my questions. Can't say enough about Gary, he even fed my boy the best pizza he's ever had. My dog PandaBear likes him too! Boss Eric was super cool, he knocked off a total of$400 on top of the 10k I was saving. I highly recommend Stephen Wade Nissan. As a fellow yelper, I know this review sounds like I work there or have been paid. On the contrary. Just glad we drove a few miles to get a dealer condition truck and save $10k. Dealers in Las Vegas woyld not budge from $50k- Carlos read more

Stephen Wade Nissan - My wife Nancy & our trusty PandaBear! PandaBear likes the truck color! - Car Dealers Near Me - St. George, Utah

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if i could give zero star i would. employees are very fake. they'll tell you a car is available just to get you in the store. i called and asked everyday for a week if a car was available and drove 4 hours just to hear them tell me "it just barely sold/:" which is certainly a lie. then they proceed to try to sell you a car that's completely out of your price range. so out of touch. read more

BUYER BEWARE !!! I bought a 2017 Nissan Rogue. I wanted to pay with a check. But was told by the sales person and finance person that I had to open a loan with Nissan to get the lower price. But if I paid a big down and paid it off after 6 payments the loan would be interest free. This turned out to be a big LIE which cost me over six hundred dollars. Gee wonder why car dealers are not trusted ? Please don't trust these guys. Thomas Ullery read more

Run run run. Pay for a brand new Rav4 and end up with used versa. Userlaws may apply in this instance. I sold cars at a dealership this deal is so bad it's scary read more