Incredibly rude owner. I had booked an appointment for a hitch install and when I arrived I…read moreaccidentally parked in the wrong place. The owner came out and started screaming at me to move my car. I politely told him I was just trying to give him some business. He yelled at me that "he didn't want my f***ing business" and to get my car outta here. So I left. It's not the only place in the GTA to get a hitch install.

I've been a customer of Hitch City for over ten years and have purchased chainsaw, bike rack and…read moretiller equipment and accessories there. Ahmad is providing amazing service every single time and has provided countless rounds of advice to me over the years. He truly cares about his customers. I will continue to shop there for many years to come. Way to go Team Hitch City.

These guys are great. I had Henry a few years ago for my A/C that is 36 years old. Thank God he…read morefixed it and still works years later. I just had Garnet fix my 25 year old fridge. Both of them knew right away what was wrong. They are amazing guys. I am so lucky to have found them. They were recommended to me. Prices are very fair as well. The thing I like the most is they don't rip you off. They are fun to talk to as well.

These guys came out to check out my heat pump (in a condo) and told me the compressor was "bad" and…read morethe whole unit needed to be replaced. The price they gave me was $4,715 including installation and tax. I decided to shop around, and I just had the job done for $2,768 (including tax and installation). The company I went with (CAT Mechanical) informed me that the heat pump itself only costs $2,000, so how H&Q came up with the figure of $4,715 is beyond me. I would not recommend them!!

I love this guy! Old school simple honesty…read more He will fix your old vacuum, or you can buy refurbished at a low cost. Some are pretty retro! There are some new units also. He has some solid stuff that can last a long time. It's also the eco friendly way to go!

Miraculously repaired a Kirby vacuum built in 1958! While…read morevisiting Toronto, I couldn't find a company still in business that could fix my Grandma's 66-year-old vacuum--until I called Danny Vacuum Cleaner and spoke with Henry, whom I now call the Miracle Man. Not only did he repair the vacuum quickly, but he also supplied new filters for it--which, believe it or not, he had in stock! Henry's business has been at the same location since the 1970s and is an integral part of the community. If you ever have a vacuum in need of repairs, give Henry a call.

I've been seeking out Pambis for appliance repair since I was a teenager and as a homeowner now,…read moreI've continued to count on them to repair my dryer, my washing machine, my refrigerator and most recently, my oven when my stove burners wouldn't shut down. Pambis has always come to help and offered detailed, transparent pricing to explain the cost of the parts, the price of their labour and the fee for their visit. They've also been able to offer advice when seeking other home repair work from general contractors and plumbers. Their repairman is a good-humoured and pleasant man who always reassures me when I'm on edge over my clothes not drying or my washer not spinning and explains the problem fully and the various options for repair.

I called Peter about my microwave when it broke, because he had done such great work repairing a…read moredishwasher last year. He offered to pick it up and take it to his shop to investigate the problem. Unfortunately the keypad was broken and the parts are no longer made (it's a Kenmark, made by Sears, who are now out of business in Canada), but Peter offered to dispose of it for me at no cost. I would highly recommend this company. It's the only one I'll be using in the future for appliance repairs.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Friendly staff, nice selection packed in. Exactly what you want in a local hardware store!…read more Ignore people who are complaining this isn't a Home Depot, they don't know the value and benefit of a good local store. Plus, you really wouldn't want to live down the street from a Home Depot.

2nd Time having Trevor of Abbey Appliances come to our house to fix an appliance. Had a problem…read morewith our fridge. Trevor arrived quickly to diagnose and fix the problem. He works quickly and his pricing is reasonable. Highly recommend him for all your appliance needs!!

Trevor needs better customer service skills. He refused my business. He came by for two minutes…read morelast year and charged the full service fee. I made an observation, not a complaint, that it was short visit for the full amount. I then paid in full immediately. A few months later I called and he refused. I can't believe he's lasted this long being that sensitive.

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

Great customer service!…read more My refrigerator suddenly started giving off a burning smell. Called the next morning and Angelo from Superior Appliance was there within an hour. Was very friendly and professional. From our conversation I learned he had easily 30 years experience in the industry, and it showed. Understood right away what the problem was, checked it out, confirmed the issue, had the part, did the repair and we were back up and running! Also very reasonable price. Highly recommended.

I had multiple problems with my gas stove and Angelo went well above and beyond my expectations to…read morerepair them. It required some creative solutions on his part but he did it and I couldn't be more pleased. I would highly recommend him without hesitation. He is prompt and very experienced. Voula who runs the office and books the appts. is also very friendly and accommodating. They really try hard to make sure their customers are satisfied.