Called this morning, after calling several emergency hospitals last night and being told I need to…read morebe referred by a primary care vet, spoke to Rose on the phone. She cut me off mid sentence asking for my name on the account, when I said I don't have an account, she put me on hold and came back to say they don't have anything until next week. She was very snarky and rude. Cutting someone off while they're speaking and not hearing them through, with absolutely no compassion while working at an ANIMAL HOSPITAL is just crazy to me. I do understand being booked, but her attitude was just not great.

Have had 4 dogs as patients with Dr Weir over a 20 year span of time. 20 years ago, he and his…read morestaff support our puppy through parvo. When we weren't sure if she was well enough to be at home because she wasn't eating he said "ok, I'll take her home with me tonight and see how she does." She came home the next day and lived to be 19 years old. There have been occasional bumps with long waits or other staff/office issues, but never an issue with the professional medical care or compassion and concern for our pets. Dr Weir is an old school vet who does most of the care himself including lots of diagnostic tests in house. He puts everything under the microscope (literally) and figures it out! He told me recently he wants his retirement to be the same day as his funeral! He is tireless!

They have always been the best at cremation of my pets. They are always caring in handling them and…read morethey make a perfect hand print of your dogs. It just makes me feel like you're working with people who really love and respect your pets.

Very professional, responsive, inexpensive. Their quality of work is great. Expectations exceeded…read moreoutcome. Thank you!

I brought my cat in on a referral from our main vet because my cat was experiencing seizures or…read moresomething like it. Dr. Jonathan Fradkin, who I later found out is the founder and president of the clinic, had a great bedside manner. As it turned out, my cat was very sick with renal failure, fluid around his heart and in his lungs, a number of masses that took over his lymph nodes, and more. It was a very hard decision, but Dr, Fradkin helped my wife and I accept euthanasia. It was late on a Friday afternoon and he gave me the option of taking out cat home for the weekend, letting him stay in the hospital, or euthanasia. We agreed that letting him hang around for the weekend opened up a situation where my cat could suffocate on the fluid in his lungs, a distressing way to die. I told him I liked his bedside manner and would hate to come in over the weekend and have a lesser doctor do the euthanasia. He was very gracious and offered to stay late and do it himself. He explained the procedure very well and even directed us in how to explain the situation to our daughter, who I had to bring with my wife and I. Despite it being the worst day for my wife and I in the last 10 years, Dr. Fradkin and the staff at San Antonio Veterinary Referral Specialists (SAVRS) made it a lot less painful.

I met Dr. Fradkin and SAVRS under very unfortunate circumstances. My 8-year-old Schnoodle, Lil'…read moreBit, had developed unusual symptoms, including difficulty walking and horrible unexplained bruising, and once any type of broken bone or sprain was ruled out by my regular vet, I was referred to Dr. Fradkin for further testing and treatment. From the first appointment, it was obvious that SAVRS was not just an ordinary veterinary office. The professionalism, thoroughness and compassion that were demonstrated not just by Dr. Fradkin, but by his entire staff, made it very clear to me immediately that Lil' Bit was receiving the absolute best care available. Unfortunately, Dr. Fradkin diagnosed Lil' Bit with Hemangiosarcoma (cancer of the spleen). Over the next ten weeks, we dealt with surgery and chemotherapy, and I got to know SAVRS very well. Each time I took Lil' Bit in, I was again amazed by the huge capacity for warmth and caring that each and every employee I met showed both me and Lil' Bit. I was also constantly reassured by Dr. Fradkin's calm professionalism and extreme thoroughness. Not only did I receive detailed written information regarding Lil' Bit's diagnosis and treatment at almost each and every visit, but Dr. Fradkin also did further research on my behalf, even contacting a veterinarian in England who was doing a study, to explore alternative treatments. Sadly, I had to make the excruciating decision to euthanize Lil' Bit, as the cancer had metastasized. This final part of his care was, as I had come to expect, handled with the same degree of professionalism and empathy shown throughout. The quality of care and level of comfort Lil' Bit and I received from Dr. Fradkin and his staff are unmatched even by my own doctors. They treated Lil' Bit as if he were their own. I can't imagine having gone through this with anyone more caring, knowledgeable, or understanding.

My sweet little senior minipoo, Chloe, had sundowners syndrome (doggy Parkinson's) and her quality…read moreof life had diminished incredibly. She would pace and pace all day until she collapsed, exhausted. It was terrible seeing her like that and she'd had a recent appointment to our regular vet, and they recommended I put her to sleep, but according to their guidelines, I wouldn't be able to go in with Chloe. I wasn't okay with that. I needed to be there with my little girl. So, I called around and found this wonderful clinic that said I could wait in the lobby while they prepared Chloe for euthanasia, and then I could come in and hold her while they administered the final dose. That was my best option, so with a heavy heart, my sister drove us over there, I was crying the whole time and kissing Chloe. Anyway, they gave me as much time as I needed with Chloe in a private room and then they gave her a shot to sedate her and said she won't be waking up again. So, the crying continued, but I was ready to let her cross the rainbow bridge and be with my 47yo husband, who passed the year before. She had her head on my shoulder as they gave her the final shot into the port in her paw and within 5-10 seconds, she stopped breathing. They let me hold her until I was ready to let go. This is so difficult to write because it feels like I'm going through it again. A few weeks later, I received a plaster circle with Chloe's paw print and her name on it. Everyone at this clinic was super nice, understanding and accommodating to my specific needs, while following Covid guidelines. I truly appreciated it.

After no expensive OTC flea medicine would work on my senior dog I decided it was time to take out…read morethe big guns and take my dog to the vet. Several neighbors recommended Marion Animal Hospital for both service and cost. They were still taking Covid precautions so i drove up and gave them a call. It was pouring rain and i was 15 minutes early so I expected to be sitting in the parking lot for quite some time. A very nice friendly lady came out in about five minutes and exchanged my dog with some paperwork. In less than 10 minutes after that i was shocked when she came back with my dog who already received a nail trim, rabies shot and Brevecta and did not seem unhappy at all. She took my payment and we were headed back home within 15 minutes. I gotta say i was more than pleased with drive up dog care.

TSVS has performed two medial patellar luxation surgeries on Soleil, my husky. The first went fine…read morewith some minor complication where the wound didn't heal due to the surgical hardware but the second surgery performed by Dr. Franklin has resulted in significant surgical complications. After the surgery when I took her from the veterinary tech and began lifting in her car, I saw that blood was streaming down her leg and the wound was wide open and no longer sutured. Days later I was told that Soleil's skin, tissue, and bone were quickly necrotizing. My dog is now in her fourth month of recovering from the surgery, and still faces the threat of possible leg amputation. Instead of directly treating the surgical complications, Dr. Franklin delegated this work to my regular vet, who did not have direct experience in this area. Not once has Dr. Harper or Dr. Franklin reached out to me to explain what happened or to go over with me possible options for my dog's future until today after I filed an online negative review of TSVS. He didn't bother contacting me even after I asked my regular vet to speak with him months ago. Dr. Harper's cold response today was that I signed a form acknowledging that the surgery had risks. Yes, like with any veterinary procedure, an owner acknowledges risks, but at the same time, I never authorized what appears to me to be veterinary malpractice. To this day TSVS cannot explain to me what happened to her and how her health suddenly deteriorated so quickly. My regular vet at Acorn Hill stated that this negative outcome is "unprecedented," but still I have no explanation of how this happened. I now know Dr. Harper's background is actually that of an equine veterinarian, and in my opinion he should not be performing surgery on smaller animals. I don't believe either surgeon is board-certified to perform surgeries on dogs. This has been by far the worst veterinary experience I've ever had. Please stay away!

Our little London, all 9 pounds of her, went after a 65 pound dog. As you can only imagine, it…read moredid not turn well for her. Thank God, her bite wounds didn't puncture any major organs but they did damage the blood vessels causing no blood flow to her wounds. The expertise of Dr. Franklin and all the techs involved was remarkable! And their care afterwards was beyond wonderful! London wouldn't be where she is right now with all they did for her. We are forever grateful to TSVS!

I am so grateful to Dr. Davis for her and her staff's sincerity, kindness and caring today; and for…read moresqueezing us in at the last minute. My sweet cockatiel became suddenly ill, and knowing how quickly birds can take a turn for the worst, Veronica made time for us. We had already called through 9 other avian vets, who either weren't in the office today, or were booked solid. The situation with "Squeaky" was very complex, but Dr. Davis was 'cautiously honest, yet hopeful' -- characteristics that made her easy to trust. No one wants to hear that their beloved pet may not make it, but her gentle candor helped to set my expectations, and prepare me for the coming hours in terms of how intense my efforts to save him will need to be. She methodically, and deductively ruled out the usual suspects, and helped derive a plan based on how much we thought Squeaky would be able to tolerate. Additionally, you can tell their kindness comes from a deeper office culture, as evidenced by their Sticky-Note rainbow of positive affirmations framing the bathroom mirror. I've included a pic for reference. Now, I'm off to do everything in my power to help him recover. Thank you again, Dr. Davis, Vanessa (our vet tech) and Veronica (taking care of the admin).

I brought my hamster in and the staff treated her and myself very well. They charge significantly…read moreless than other places, and are very knowledgeable and kind.

We have been customers with our furry patients, of this practice for 15 years and would not go any…read morewhere else. I did consider it for a second as I moved from this side of Stone Oak and did not relish the thought of a trek across town with a freaked out but when I called my local vet they had a laundry list of basic care procedures they call routine and with it a price tag $200 higher - so I decided to stick with Dr. James as she is an excellent vet and does not take advantage of people with unneeded tests!! Dr. James is so compassionate and clearly loves animals. She does the right thing by pets and their owners and is clinically excellent but takes things step by step to do the right thing not the most expensive thing. As a result animals are well cared for and outcomes are excellent We have also sadly been there when things end unfortunately due to age and Dr.James and her team care, doing the right thing by the pet but ultimately leaving the decision up to the owner albeit very a informed decision. They give you the space you need and provided us with ornaments of a lost pets paw and always follow up with a kind card. This practice is excellent and Dr. James is caring, compassionate, skilled and ethical. I highly recommend this practice

When selecting a vet I found the process even more difficult than selecting my own doctor. I am…read morebeyond grateful that I found this office. I was referred to Dr James after adopting my rescue pup a few months ago. My most recent visit I called in a panic because my dog was limping and the staff was incredibly sweet. They were able to see my pup and provide her with a diagnosis to help her leg feel better. You can easily tell when people are passionate about their work and this is obvious each time I talk to Dr James. I would highly recommend.

From the front desk staff to the techs and Vet staff- they're all amazing. They listen, educate and…read moremore importantly, they're amazing with my dogs!

Twice in approximately six weeks we have needed veterinarian care for one of our pets. Both times…read morewe called BranchVet as they are about ten minutes from our house and both times they could/would not figure out a way to squeeze us in and offered an appointment a week into the future. The only positive thing I have to say is that they did recommend CanyonVet who got us in right away and has a new customer with multiple pets.