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    CityVet - Bulverde

    2.0 (4 reviews)
    Closed • 7:00 am - 9:00 pm

    Services - CityVet - Bulverde

    Dental cleaning

    Euthanasia

    In-clinic pet boarding

    CityVet - Bulverde Photos

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    1 year ago

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    Ask the Community - CityVet - Bulverde

    Homey Hounds Pet Sitters - You have probably noticed that most of our pictures are of dogs, but we love our cats too!

    Homey Hounds Pet Sitters

    (20 reviews)

    I honestly don't like giving one star ratings but I am truthful with my reviews and this one is no…read moreexception. I hired Lauren for a second time to pet sit for 5 days, 2 scheduled visits a day, mornings 9am-11am and evenings 6pm-9pm. Even with the instructions that were on the website she uses for communication and the notes that I left around the house, Lauren didn't follow any of these things. Her services were well below poor. She came at whatever time was convenient for her meaning my pets had to wait to be fed and let outside to relieve themselves well into the late afternoon and early morning hours between 12am-130am. I left instructions on cleaning my dogs paws off before letting her come back into the house so mud was tracked on the carpet. Lauren ignored this and even made a mess herself. There was evidence that she used our bathroom and muddy shoe prints on our rug. I'm guessing because she did not adhere to the routine and schedule I had in place and paid for, my pets were very stressed and had diarrhea, not only just in the litter box but on pillows as well. If Lauren had been coming to the house regularly, she would have seen this. Had she been doing her job that she charged me for, she would have noticed the mess and my pets being stressed out and could have contacted me. My pets veterinary information is on her website and I have probiotics at home. This could have easily been cleared up but she didn't do her job properly. Halfway through the 5 days, communication was scarce. I had to contact her to figure out what was going on. She finally gave me some wacky excuses about her phone being in a repair place due to it being broken. Even if that were true (which I don't think it is) she claims that you have to put all communications in her website just in case she can't make it to a scheduled visit, that way someone else has the information. If she had people working for her, she should have someone that can relay information to her clients. Despite there being cameras all over my house with time stamps, Lauren still choose to lie to me. I caught her in several lies like the one I just described. One day my neighbor contacted me to let me know that some packages were on my porch all day (delivered early in the morning) so they brought them into their home so nobody would steal them. I asked Lauren if she had noticed any packages on my porch that morning and she said she hadn't noticed anything but would check when she came during the evening visit. Had she actually come in the morning like she was supposed to, she would have seen it. The last day she was scheduled to come by the house, she kept texting me to ask me what time I would be home. She texted me several times asking me this and I know it was because she was trying to see if she could get away with coming to my house super late again. This was the first time that entire week that she constantly communicated with me in a timely manner. When we finally did get home we noticed litter boxes were not cleaned properly, dirt/mud on the floors, carpets, and rugs. Our dog was not fed properly. Our cats were sick and stressed. My house was a mess and I never leave it like that. Nobody should have to come home from vacation and have to vacuum and do laundry. I did try to communicate with Lauren about a refund but she did not contact me back. I knew I wasn't going to hear from her so I contacted my bank and had them reverse my charges and do an investigation. About three days later, Lauren contacted me through text and said she was on vacation and didn't have any cell service (which I think is another lie, I'm sure she took a couple of days to construct an excuse). By that time, the investigation had already begun and I knew that i would never deal with her again. Moral of the story is do not hire Lauren and her company to watch your pets. They may be neglected like mine were, the risk isn't worth it!

    We have hired Lauren several times in the last 6+ years. I have four dogs and they love her. One of…read morethem is on medicine and she has always been able to provide them in a timely manner. At times, we have had to leave for weeks at a time and she always comes during her scheduled meetings to make sure my dogs are well taken care of. There was a time during Covid days where she was very short-staffed and we did have a couple of problems with visits, but they were quickly resolved once we had conversations. There has been a couple of times where one of our dogs managed to get out of his kennel and since I caught it through the cameras and texted her, she has headed to my place to solve the situation. Overall, I find Lauren very responsive and willing to follow instructions. We will continue hiring her.

    Vanguard Veterinary Clinic - Our little family

    Vanguard Veterinary Clinic

    (135 reviews)

    Vanguard took great care of my 2 little doggies for years. But when my 17 yr old was failing, and…read moreit was time for the end, they handled it with loving care. I held her for a while then they put her to sleep. I really miss her!

    Dear Vanguard off Redland Road, Very sadly, my sweet Sammi…read moreand Daisy have passed away. I have been going to your clinic for years now for three of my dogs. I had made an appointment with your clinic for Sammi to be seen and to be put out of her suffering. However, my last visit was deeply upsetting. I told the front desk Sammi was dying, I was left waiting for more than 30 minutes, while staff was laughing and discussing weekend plans and no one came in to check on us. No one apologized and no one seemed to be concerned, No one seemed to care that I was bringing Sammi in because she was dying. In that painful moment, I realized this was not the environment where I wanted Sammi's final moments to be spent. Again, no one said anything upon my exit nor called to follow up. I ended up taking her to another clinic, with a friend's suggestion: Encino Park Veterinary Clinic with Dr. Wilkerson, where the staff were incredibly compassionate, understanding, and gentle, everything I had hoped for during such a heartbreaking time. Sammi and Daisy were treated with love and dignity, and they both have since passed peacefully. Encino Park Veterinary Clinic even sent a condolence card where the entire team signed it coupled with Dr Wilkerson sending me a bouquet of beautiful flowers with a touching note and I just met them. I have been a long-time client of yours, and I always hoped that Sammi, Daisy and all my pets, were known and cared for as part of your extended family. The fact that I'm still receiving follow-up messages about their care only deepens the disappointment and sadness I feel. I'm sharing this feedback not out of anger, but in the hope that your team might reflect on how important genuine compassion and communication are, especially for clients facing the most difficult moments with their beloved pets. I am someone who loves my pets like they're my children and I wouldn't bring my pets here ever again. Sincerely, Verenia Ohanian Sammi Ohanian Daisy Ohanian

    CityVet - Bulverde - vet - Updated September 2026

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