Ok weekend stay with the family. Older Hyatt House hotel in convenient location next to shopping…read morecenter with Safeway and a bunch of restaurants. I am sure that it would be a good spot for folks staying longer term on business with the full size fridge and kitchenette. Room was decent sized, quiet and bed was comfortable. As mentioned, hotel is older and probably in need of a freshening or at least a good carpet cleaning in the common areas. Breakfast got the job done but on the lower end of included breakfasts. The eggs were clearly box/mix eggs, no mixed fruit or bagels. Staff was fine although no recognition of Hyatt tier status which is a big thing with the Hyatts that I stay at regularly including just two days ago. Parking was pretty easy although $18. Three stars. No major complaints but no props either.

We've stayed around many different Hyatt hotels before and really enjoyed it. This one was just…read moreokay. Pros: 1. Hotel is right next to a bunch of restaurants and Safeway. A few restaurants we saw while walking around the plaza - Red Robin, Dave's Hot Chicken, Cold Stone Creamery, a pizza place, a Mediterranean restaurant, Chinese restaurant, etc. 2. Front desk was super nice 3. Free buffet breakfast in the morning - scrambled eggs, home fries, sausage, pancake, bread for toast, donut hole, cereal, boiled egg, fruit, juice, milk, water, coffee, etc. my son was disappointed there were no bacon. 4. Hyatt house has all the convenience you need if you are staying for a while - microwave, fridge, dishwasher, sink, cups, plates, utensils, pull out couch. Cons: 1. When we pulled out the sofa bed, and my son started unraveling the sheet left there to use, we found a couple of bugs on the sheet. We immediately went downstairs and reported the issue and received a new room. 2. You needed to scan your card to use the elevator. But it took several tries of sliding it in and out before it worked. I'm guessing since this is an older hotel that is why the card reader was having issues. 3. Parking for the hotel is like the general parking for the shopping plaza. Front desk provided me a parking pass to place in my car. There wasn't a parking lot just for hotel guests. Neutral: 1. We didn't get a chance to use the pool but did go check it out. It is towards the back of the hotel, and had an outdoor shower as well with a few lounge chairs. I'm not sure why the front desk told us to use the pool to walk outside and turn right. When you could have walked past the elevator and past the gym and down the corridor towards the back and there was a door to go to the pool that way instead of walking outside.

My husband and I spent one night at Homewood Suites by Hilton Sunnyvale - Silicon Valley to be near…read morethe airport for an early flight the next day. The location is excellent, conveniently close to the airport, as well as Westfield Valley Fair, shops, and restaurants. We checked in on a Sunday evening and checked out the following morning. Check-in and out went smoothly, and the staff was friendly and helpful. Our room was a few buildings over, a short walk from the main building/lobby. Our room was a suite which featured a kitchenette, living area, a separate room with a king bed, and more. It was clean, spacious, and comfortable. We didn't spend much time in the hotel since we left to get dinner after checking in, came back to sleep, then got up early the next morning. The hotel does not provide its own shuttle service, but they utilize a third-party taxi service. We took advantage of this service to get us to the airport. We had a good experience at Homewood Suites and we would definitely consider staying here again.

I think I found my place to stay when I'm in the area. Previously, I had only stayed at Residence…read moreInn for an "extended stay" type room, but I was quite happy with what I got at Homewood Suites. I was impressed before I even arrived because the check in process on the app let me select a room that I wanted while showing me where the icemakers and elevators were. Being able to avoid them was was much appreciated. The property felt fairly new to me. While my room was overall very nice, I really disliked one part of it. There was just one tiny table with one chair. I don't know how a couple would be expected to eat in here. Also, a computer desk like Residence Inn usually provides was desperately wanted. Having to juggle eating and work on this one tiny table was quite annoying. Otherwise, the room was quite solid. The refrigerator was a nice size and having a good deal of kitchen countertop space was nice. There even was a toaster! The exterior amenities were kind of so-so. The pool was extremely tiny. While there was a good deal of sitting space on an outdoor patio that had a barbecue, there was absolutely no shade, and I would think it would be miserable to sit out there during the day. The gym was small, but I was actually impressed with it. Any hotel that has dumbbells that go up to 75 pounds is definitely in the minority. They also had a Peloton bike or two and several treadmills along with a pullup station. I was quite impressed with the breakfast. Lots of choices and several freshly made dishes were always available. One thing I have to mention is the pricing. While this hotel is obviously not the only one that has prices that fluctuate depending on demand, the room rates varied drastically for the days that I stayed there. It wouldn't stop me from staying here again, but it is worth mentioning. Overall I was quite happy with my stay here.

This was my first time staying at this Hyatt, and I'm so glad I decided to give it a try. I usually…read morestay at other hotels, but after some awful recent experiences, I wanted to switch things up. From the moment I arrived, this experience was completely different. Lino Fuoco, the manager on shift, gave me such a warm welcome and truly made an impression on me. He was incredibly kind, welcoming, patient with all of my questions, and genuinely seemed to care about making sure I had a great stay. He was such a pleasure to interact with. I've stayed at many hotels over the years, and exceptional customer service really stands out. Lino went above and beyond and is exactly the kind of person you want representing the Hyatt brand. I really hope Hyatt leadership recognizes him for the experience he creates for guests, because employees like him are the reason people choose to come back. Will be staying here again on business travel in two weeks. Thank you, Lino! On another note, I had dinner at the Evolution restaurant, and although the food was mid, the customer service was amazing! It's been a long week and I can't seem to remember the kind female server but the experience was great. Rooms are comfy, cozy, and clean, and there is plenty of parking onsite, with lots of restaurants nearby.

This review is for the dining area…read more I had a decent experience at Evolution Restaurant & Bar inside the Hyatt Regency Santa Clara. The restaurant has a relaxed atmosphere, and the staff was friendly and professional, but the cleanliness could have been improved (we switched several locations to find a suitable table). The hotel also has Truya Sushi and Market, which makes it convenient to find different food options without leaving the property.

My daughter and I stayed to go shopping at the mall and go to Great America. The hospitality was…read moreamazing, room was nice and the bed was comfy! The walk to Great America was 5 minutes! Will definitely be staying again! Highly recommend!

The purpose of a hotel is to provide a place for people to sleep when they are away from home. Two…read morethings are a hindrance to sleep: light and sound. Hilton Santa Clara has both. This trend of sliding doors is terrible. Hilton one-ups it by making the sliding door frosted glass. And better yet, there is a light behind the vanity mirror that cannot be turned off. So the light floods into the bedroom while sleeping at night. The HVAC systems need servicing. They dont cool the room to the temperature set, and they squeak and creak all night long. C'mon, Bay Area. Do better.

I've been staying at this hotel during my visits to Santa Clara for years. It's close and…read moreconvenient to my office. What I like: M-Club - it's usually stocked with snacks around the clock along with meals in the mornings and evenings. They now officially have Coke products! The fitness center - they have many options including: barbells, dumbbells, cable machines, steppers, ellipticals, treadmills, bikes, resistance equipment, and more. They also have hydration and scented cool face towels. Upgrades - for Marriott elites, this property has been generous with upgrades. When this place has availability / it is my go-to when visiting Santa Clara.

This was a pretty good Marriott property. It had a decent location and was within a moderate…read morewalking distance to a few places (10-15 mins), but for most things, a car was needed. The M Lounge for Platinum and Above members was pretty spacious and had some great breakfast offerings. I had better choices in there than the food provided at a conference I was attending. They also had a killer coffee machine which made some fresh brewed drinks, snacks, and a variety of soda pop cans for a refreshing bubbly drink. I had a room on the 14th floor which had some high ceilings. It made my bed jumping party more fun for sure. The pillows could have been better though (the reason for 4 instead of 5 stars). The bathroom was nice with good amenities and I had a great view of Levi Stadium from my room. I was in the main tower which was nice in comparison to my co-worker who was in some weird maze of rooms. There was plenty of parking available with a few garages that seemed to hold a lot of cars. The conference space was also nice and the right size for what was needed. The staff at the front desk and the conference was amazing. I'd stay here again if I was in the area.

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

I'm not sure why Yelp has this location listed as closed because I just stayed here two days ago…read more This review is for the Element San Jose Milpitas at 521 Alder Drive. I stayed here while attending a concert at Levi's Stadium and was pleasantly surprised, especially for the value. We had a room with two queen beds that was much more spacious than I expected. It also had a kitchen with a full-size refrigerator and cooking area. I didn't use the kitchen since we were only there for the concert, but it would be great for families or a longer stay. The room was clean and comfortable. The complimentary breakfast was probably my biggest surprise. I normally don't expect much from hotel breakfast buffets and try to get there early before everybody's hands have touched everything. They had the usual self-serve items like waffles, breads and fruit, but they also had someone preparing eggs and serving bacon and potatoes. They even had healthier options like quinoa and salad. And the coffee deserves a mention! They had regular hotel coffee plus an espresso machine. If you know me, you know I love my coffee, so that was definitely a plus. I'm not saying run over here just to eat breakfast , but for a complimentary hotel breakfast, it was actually very good and added a lot of value to the stay. Another big plus if you're staying here for an event at Levi's Stadium is the nearby VTA light rail. I wish I had known about that option before our concert! Overall, this was a good value with a spacious room, kitchen, better-than-expected breakfast, good coffee and convenient access to transportation. I would definitely consider staying here again for another event at Levi's Stadium. -- Popcorn Travels

It was a good stay overall. The hotel had great amenities, like the drinking water filter inside…read morethe room. I also liked that it included a full-size fridge and freezer, plus a microwave. They provided a few utensils, a toaster, and even dish soap with a sponge, which was really convenient. Breakfast was just okay. The eggs were too soggy, and the sausage was too dry, so we ended up DoorDashing breakfast the next day.

Sarah at the front desk was so professional without coming off like a robot…read more It was refreshing to deal with her. The hotel is beautiful. Breakfast was delicious and it's complimentary. The gym was also a great amenity. I will be staying for a conference - and am glad I chose to stay here.

The room was nice size was told we could check in at 2 but wasnt ready till almost 3 no big but 30…read morea night added to park. Las Vegas isn't even that much Pool was small but indoor and heated but no hot tub just fyi The lack of stars is for the restaurant, overpriced lack of options and no service our waiter was off doing room service the whole time but this happens when you auto gratuity they dont care. Also check the prices in the market 6$ gor a soda higher than the airport So if you are here for work and can expense it its ok but the restaurant service needs a lot of work. Front desk person was nice when we booked. So stay here is ok but just don't eat here

Friendly and speedy check-in, rooms are very clean, parking was easy (even has a garage), within…read morewalking distance to Levi, and great dining options across the street (Puesto, Il Fornaio, Flemings), with a Whole Foods as well. It was the perfect option for our WC game. Complimentary hot breakfast in the AM was a really nice touch. I would recommend this hotel for those who are here for work (rooms are like studios with kitchen and closet) or for an event at Levi. We will be staying here again!

Have stayed at the TownePlace twice in the last couple of months, once with family in tow and once…read morewhile in the area on business. Nice hotel with clean, comfortable rooms. The two bedroom suite is a great option if you are traveling with family. The extra bedroom and bathroom are very helpful! Had a two queen room while traveling alone. Room was good sized. Only complaint is that they had a tiny TV (32 inches?) in a big room. It was just a bit odd given 55" tvs are like $200-250 or now and may be an issue if staying for more than one night. Breakfast is your typical extended stay hotel spread but it was actually pretty tasty. Coffee was good and hot as well. Finally, parking was easy and they have a small enclosed garage with four EV chargers, two for Tesla and two for other cars. Overall four star stays and a good option in the Santa Clara/North San Jose area.

Great property for an overnight stay. I'd say this is one of best looking and up to date best…read morewestern properties I've stayed at recently. Rooms were clean and updated. Complimentary continental breakfast included assorted juices, coffee/teas, pastries, waffles, fruit, cereal, and meat/side items. In close proximity to various restaurants and shopping centers. I would stay here again when visiting the area.

Good service. Attentive reception. Clean common areas. Calm location with little to no car traffic…read more Breakfast and juices well stocked.