This place doesn't deserve even one star these days. My husband and I have been patients here for…read more20 years or more. When Kessler and Weintraub owned it, I couldn't say enough good about it (Kessler was our doctor --- wonderful). Both have retired recently and the practice was sold. Now I can't say enough bad about it. Phone calls are no longer answered in the office, they go to an off-site call center. When you arrive for your appointment, you're required to check in at a kiosk, even when nothing has changed (insurance, address, etc.) since your last appointment, which is a painful inconvenience when you're elderly and in bad physical shape like me. There is only one ophthalmologist (medical doctor) here, the others aren't medical doctors. And she isn't here full-time. Original appointments are never honored. You always receive an email advising you the appointment needs to be rescheduled "due to unforeseen circumstances", and, when you call to reschedule, the first available appointment is always months away, meaning you aren't being seen annually, instead more like every 18 months. These "unforeseen circumstances" of theirs have happened to my husband and me with every appointment since the practice was sold and to every appointment for my sister and her husband who are patients here, too. I guarantee this is happening to most, if not all, patients here. There are no other ophthalmologists in Westminster, except for a pediatric ophthalmologist, so we're stuck here because I don't want to be seen by an optometrist, I want a medical doctor only. If I could find another ophthalmologist in Westminster, my husband and I would leave this place in a New York minute.

Alright, brace yourself and have patience. This will be a lengthy review…read more In December 2023, I called to schedule an appointment for an updated routine eye exam, to ask about getting a new pair of prescription eye protection for work (there's an astigmatism in my right eye), and to possibly consult with a doctor regarding Lasik (if possible). Appointment was scheduled for March 2024. One week prior to said appointment, I get a call to reschedule as the doctor would not be in the office on my appointment date. For that doctor (do not recall the name), the next available appointment would be in June 2024. I said, "Absolutely not, I have already waited 3 months." The receptionist, being very pleasant to work with on the phone, offered an appointment the following week with a different doctor - Martin Weintraub, M.D. Upon going to my new appointment, I enter the office to see that I have to check-in on a self-service kiosk (great... just like self-check outs in stores) where you scan your driver's license, scan insurance card(s), enter PII, answer whether you have COVID and/or display symptoms (which I answered I do not), and PAY the co-pay BEFORE receiving service (nope, don't like that). A short while later, an employee/technician, Samantha, calls me back to perform pre-screening questions, check my eyes, dilate eyes, etc. Prior to leaving the room to wait in the lobby for the doctor to call me back, she asks "Did you bring a mask?" in which I replied "Nope!" She hands me a flimsy disposable medical mask (the blue ones that hook on the ears) that I proceeded to put in my pocket. She, nor any other employee in that building, was wearing a mask. A couple elderly patients in the lobby were wearing a mask, which is their choice. Even David Bittings, O.D., another doctor, was walking around without wearing a mask. THEN I see Weintraub escorting another patient out into the lobby with that stupid blue mask worn as a chin diaper. He briefly disappears, and then returns to call my name. In the exam room, upon sitting in the exam chair, I witness Weintraub takes off his chin diaper to put on a more "durable" mask, similar to a KN95 or 3M. He asks me "Do you have a mask?" I said "there is one in my pocket." He asked if I could take it out, in which I did to show him. Weintraub just stares at me for a few moments, with this dumbfound look on his face. I then said, "Do you want me to put it on?" in which he replied "Yeah!" (In a condescending tone). While putting on the mask, I said, "Cool, have to wear a mask that doesn't work." He replied, "Masks do work." I said, "Nope, it's already been proven they don't." This is where he derisively said, "There are other doctors you can go find that do not require masks." While putting a piece of medical tape across my nose to hold the useless mask in place, he said "entertain me." After the exam, when prompted if I have any questions, I began to ask about Lasik which is where he cut me off, instructing me to go to a Lasik center and ask, but probably won't get it due to my astigmatism being minor. When I began asking about replacing my prescription eye protection, he again cut me off and said, "I don't do classes here. Go to where you got your other pair." Well, that was a previous doctor in a different state. This man's "bedside manner" is very subpar, and apparently doesn't like allowing his patients to practice free will. Only Weintraub was wearing a mask, so it clearly was not an office policy. Just his, because he has to get in the face of patients. The mask I had to wear was not for me, but for him. I have had COVID 3 times, without receiving the Fauci Ouchi, and I'm just fine. I do not need, or want, to wear a mask. If you, poor man, in your frail state are worried about contracting an illness (like the common cold) from someone else, perhaps you should RETIRE! You've been going for 41 years... maybe it's time to call it quits. Yes, he was right, there are other doctors I could have seen. Considering that I had already paid for the appointment, though, I put on the mask to get it over and done with versus trying to get a refund. However, as a 39 year old man, you sir have lost a patient and hopefully this review will deter others from visiting with you as well. If you decide to schedule health care services at Carroll Vision Center, stir clear of this liberal imbecile (I presume, of course).

Didn't seem bad when I purchased there but check your insurance claims. They billed my insurance…read morefor lenses and I didn't get lenses. Now they are billing me for what should be covered because they aren't running through insurance properly. When I called the 1-800 number they asked me how it should be billed, my insurance called the Westminster location and they told the insurance they weren't fixing it. It's frustrating.

This is the worst place you can go. I took my own frames for new prescription transitions lens…read more after almost paying almost $800 and waiting for almost 2 weeks i came to pick up my frames only to find out they had the wrong thing.No transitions.Bridget the lady who sits on the right realized the folly while being rude took it back. Went back there a second time after 2 weeks to pick my glasses.Again i was received with extreme rudeness. I did tell her she could be a tad nice considering the fact that she screwed my order, instead she closed and locked the door and walked away. This place is the worst because of this lady called Bridget. I wish and hope she doesn't work there so that others wouldn't experience this unbelievable rudeness. I will be following up with the corporate office, so a canned response is unnecessary.

My husband needed his progressive glasses updated. The Optometrist on site was very nice & helpful,…read morebut to our surprise, the main part of the examine was done virtual with 2 other optometrists. The one seemed to be in a hurry to close the session & was telling my husband goodbye when he spoke up & said that the potential glasses still wasn't clear. She suggested a couple changes & quickly closed the session. When my husband picked up his new glasses, he said that they were blurry. The lady at the counter made adjustments & said it will take several weeks to get used to them. My husband never got used to them & came back. She changed the nose pieces & said again to get used to them. My husband drives a large DOT truck & it's important that he can see, so we went to a real Optometrist, 2 different people there looked at both pair of new BJ's glasses & said that the progressive line was down on the one lense & way up on the other, on both pair! They couldn't believe that nobody caught that, plus the prescription was not right. They were able to reuse the frames, thankfully, and trashed the lenses. AND they did not say, "Get used to it!", like what Bj's did. He walked out the real Optometrist's office with his new glasses & he could see! We wasted a lot of money at Bj's. They had better stick to selling groceries.

I never leave reviews, but this will be the exception. They gave me the wrong contact prescription…read morenot once, not twice, but three separate times. I don't know how this wasn't caught when they gave me my test contacts (where they also examined me with the new prescription), but it was ridiculous. After the third time, I just gave up and got my contacts elsewhere.

I ordered a pair of glasses from Carroll Eye Care On Jan 26th and they arrived on Feb 9th and were…read more$75 cheaper than Levin. Still waiting for Levin to deliver the lenses I ordered on Jan 24th. Why am I paying 30% more for such horrible service? I'm going to request a refund today and hope that they can locate the frames I provided. At this point I'm not worried about my 3 yr old frames, even though they were very expensive. I just want my money back. UPDATE: I called Levin Eye Care home office 410-486-1010 and spoke with Hope. She gave me a partial refund of $100 on my $300 lenses and explained that they switched labs on Feb 8th but that my lenses are at the old very slow lab. The partial refund brings the cost of the lenses $20 below what I paid at Carroll Eye Care. I appreciate Levin making an effort.

Great from start to finish! Dr. Waxman is a gem. I have anxiety and he made me feel at ease. He did…read morea very thorough eye exam. The staff was great as well....friendly and very helpful.

I think they kidnapped my fiancé. Its been 2.5 hours .. is this normal or acceptable for a virtual…read moredr and to order glasses and contacts? Pre-existing customer mind you.. appt was 4:30. It's now 6:48 and still not done.

I had a horrible experience with after months of wait for my glasses to be made and picked up I…read moregave up. mentally I could not handle it. the actual eye exam and the doctor was amazing. but this lady would always give me a reason why they werent ready. I had a lions club voucher. God bless then for helping me with the financial aid. I finally got her cornered and called lions club representative and on three way I heard the gentleman say to give me the Glasses. she said I picked out the wrong ones. she wouldnt allow me to get them. maybe she didn't think I was deserving because my disability is invisible. but I need some freaking glasses. last night I felt like I was going to wreak driving. I'm willing to pay for the 100 percent but I dread going back in there any trying again. its most affordable place

This Visionworks location provides an abominable customer service experience. It's astonishing that…read moredespite enduring years of issues, they continue to operate at such a disgraceful level. Opting for this establishment was a regrettable choice on my part, as there isn't a more convenient location in Eldersburg. Instead of smoothly transferring my records to a competent eye doctor, I decided to subject myself to the inconvenience of a long drive, hoping to accomplish some errands afterward. Little did I know that fate had conspired against me, resulting in me being stuck in infuriating traffic and arriving at 12:12 for my scheduled 12pm appointment. To my disbelief, they callously informed me that I had missed my appointment time, as they strictly adhere to a 10-minute window policy. I made sure to inform them that I had driven for over 45 minutes, and even called from the car to notify them of my delay. I spoke to an individual who assured me that as long as I arrived within the 15-minute grace period, I would be accommodated. Hence, according to their own guidelines, I should have been allowed to proceed with my appointment since my arrival preceded 12:15pm. However, the audacity of their response was to smugly declare that I should "learn to leave the house a little earlier next time." Their contemptuous scoffing, eye-rolling, and laughter were palpable when I recounted my conversation with their colleague, only to be met with the callous statement, "Sorry, we're not letting you in 15 minutes late." They offered a 1:30pm slot for a rescheduled appointment. Fed up with their abysmal attitude, I promptly canceled the appointment altogether, vowing to seek the services of a more competent Visionworks establishment, one that prioritizes customer satisfaction. Unsurprisingly, their response was another bout of laughter, accompanied by the condescending remark, "Good luck." I am utterly appalled by this entire ordeal. Allow me to clarify that I'm far from the dreaded stereotype of a "Karen". I'm the type of person that receives the wrong order and says "Thank you, it's perfect." and tips 25%, but the treatment I received here was abhorrent enough to jump on Yelp to review--that's saying something! Without hesitation, I promptly transferred all my records to a completely different doctor and eye care facility as soon as I left that wretched place. Unbelievable.

Always a wait, always under staffed, can never find me in record, often issues with finding my…read moreinsurance. I've been coming to vision works for as long as I've worn glasses and contacts (back when it was Hour Eyes) I've tried both the Westminster and Frederick locations. Both seem to have the same issues. This will likely be my last year coming to vision works.

I used Dr. Mizra (amazing optometrist) from Levin Eye Care for my prescription. But I won't use…read moreLevin again. I ordered new lenses from Levin on Jan 24th and I'm still waiting for them. I used my old frames because Levin only had old lady frames.(Yes, I am an old lady but I'm a hip old lady and I like cool frames). I went to Carroll Eye Care to check out their frames and found that the lenses were $75 cheaper than Levin. I had a great experience at CEC. I love my new frames that were ready in 2 weeks which is amazing given that I am severely myopic and use special order lenses. The staff were friendly and they have an extensive selection of frames, even for my had to fit prescription. Now if I could just get Dr Mizra to move to Carroll Eye Care I'd be set.

When I moved to Sykesville I asked for a recommendation on an eye care center in the area. Most…read morepeople I spoke to who live in the area journey to Columbia or Baltimore for eye care and eyewear. I did not want to make that journey. I received one recommendation for Carrol Eye Care (by someone who lives minutes from them). I began using them two years ago. I really liked the optometrist (who has subsequently retired). Not thrilled with her replacement You go to a small local store to get great personal service. Care Eye Care is average. Their service is average, their eyewear collection is mediocre I have even found the front desk staff there to be on the "snotty" side. I won't be back.