I came in to look at frames and glasses. I always forget about these other stores that are here as…read moreI'm used to walking past them when I come to the UPS store to pick up my mail. They have quite a good selection. They have frames from Ray Ban, Tory Burch, other high-end brands, and several off-brand frames. I found a pair I liked that were wire frames (which I'm leaning more towards these days). Several of the expensive brands are locked. so you'll have to ask for assistance. I was pressed for time but will definitely be back, as I've spotted a pair I like. I was greeted when I entered and was told to let them know if I needed assistance. It was a quick exchange, but appreciate the greeting.

This is the eye doctor that I usually go to. The staff is very kind and professional. I went in for…read morean annual eye exam and I was seen on time by Dr. Buchanan. She was very knowledgeable and thoroughly explained everything to me. The exam was relatively fast. They have a wide selection of frames and a promotion where if you get a year of contact lenses, you get a free pair of sunglasses. However, there was not much variety in the sunglasses. The only reason I'm giving it four stars is because after my exam, they tried to charge me the full price without my insurance. I don't think it was on purpose, but it was a little concerning to me that they were not aware that my insurance fully covers my exam. It turns out that they were giving me a brand of contact lenses that were not covered by my insurance. I would highly suggest you look at your insurance coverage prior to having your exam here. In the end, however, they did fix the mistake.

Customer Since 2015:…read more 4/25/22: I, at one time really liked this business for my glasses. After seeing another optical specialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more though about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

4/25/22: I at one time really liked this business for my glasses. After seeing another optical…read morespecialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more thought about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. On 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

Dr. Jain was very friendly and did a good eye exam. The Office Manager Duane however made mistakes…read morefilling out my MVA eye screening form which caused 2 restrictions to be applied to my drivers renewal. It took me most of 4 hours with DMV and Innovision to straighten his mess out which I was charged 39.95 for. Be very weary of upcharges no eye drops during exam 39.95, frames that go just over your insurance coverage out of pocket 20.00, lenses that go just out of your free insurance lenses out of pocket 41.00. Pair of reading glasses and MVA filing their price 517.00 minus insurance still costs me 86.00 out of pocket. Do your homework before you go to this place.

We had a great experience; my son and I had an eye exam and Dr.Jain was so kind and pleasant. She…read morewas very thorough and explained everything to us!

Dr. Hunsicker is an excellent optometrist- very calm and reassuring. I'm usually terrified of the…read moreeye doc but he was very patient with me and made me feel comfortable. The space is clean and fresh. The lady helping with the glasses selection was very sweet. They have a good range of glasses frame selection. Definitely recommend!

Great experience at Pearl!. The frames are reasonable in price and a good variety ; most…read moreimportantly cute on me! Thry check to make sure that I could see properly and knew how to look out them ( bifocal) ; they didn't just fit them to my face and send me on my way. Very clean facility. The process was efficient,organized and professional. One kind associate helped me place my order and another assisted me when I picked up my glasses. Both very helpful. I didn't have to wait long either for my glasses to come in. Get the 39.00 insurance, it's worth it! I had it previously, got a scratch and glasses were replaced! I believe its an addl 25.00 but I have a 700.00 prescription soooooo definitely worth it! Pearl is located on the 2nd floor of the mall on the other side of the road from Ikea.

I needed my frames adjusted, rather than repaired. The technician did a fantastic job, and was…read morepatient while I tried them on after each adjustment. Price was very reasonable and service was very quick. Would highly recommend.

This review will start with a caution: DO NOT GO HERE FOR REPAIRS ON CHEAP GLASSES…read more I, of course, stopped by for a repair of some cheap sunglasses. Both were from Forever 21 and likely cost $10 total. One needed both lenses reattached and one needed nose guard replacements. The person working at Frame Mender checked out the glasses and said the repairs would be easy. Then he quoted me $45 for the pair that needed the lenses reattached and $20 for the pair that needed nose guards. What I was NOT going to do was pay 5x what the glasses are worth to have them repaired. However, if I have issues with any of my prescription glasses or expensive sunglasses, I WOULD return here for the fix(es). The Frame Mender employee was very professional and the space itself, while nondescript, was clean, plus it's conveniently located near my house (and across the street from Samos, so all win!).

First time visiting iVirgo but it will not be the last. The wide selection of designer frames made…read moreit difficult to choose, but the staff was very friendly, knowledgeable, and patient as my daughter and I found just the right frames. Prices were also affordable. This is my new go-to place for frames.

Beautiful clean store with great customer service & a quick turn around time on getting your frames…read moredone!

Shaniyah was awesome. She was friendly, answered all of my questions and made ordering the…read moresunglasses I wanted easy to order. The selection was very nice as well. Not to mention, she offered 30% off as part of the black friday special, which helped the value and cost for sure.

ALERT In the receipt, it said "easy return" but the fact…read moreis 100% not. I bought 2 pair of glasses WITHOUT OPENING OR USING them. In about a week, I came back to return them. The man was pretty nice and professional. It literally took him for about 15, 20 minutes to check if there is anything wrong with each glasses. At first, he kept refusing to let me return one of glasses I bought due to the damages (one side higher than another side). He even told me to go to different stores asking for return on that one. But somehow he did let me return both of them at the end. Therefore, be aware if you buy anything from this store and later you decide to return some, they say they have the right to refuse for a return!

I have lived in the neighborhood for 5-6 years and have not been happy with my eye Dr but was…read moredragging my feet about making a change. After a very negative experience with the old place my wife decided to check out Light St Optometry. I'm so glad she did because I just switched to them too. My experience this week at LSO was the first positive eye dr experience I have had since leaving my childhood doc. Immediately when I walked in I was warmly received and all the other interactions continued very pleasantly. The eye exam went smoothly and I got everything I needed. I think what I appreciated the most is that they were not after the hard sell. I asked for clarification on my insurance benefits and they helped me understand my options. While there prices are very reasonable, my perscription had only changed a tiny fraction in a single eye, so I ended up not ordering new glasses. Additionally, without even needing to ask they offered to email me a copy of my perscription. I will be back and will recommend them to anyone in the area. If you are tired of poor/unfriendly service and the constant upselling, it doesn't have to be that way.

Dr. Pinson and his office staff are awesome! The eyeglasses are not only decent brands, they are…read morealso affordable! We always get a great exam and have been seen pretty much at our appointment times. We can't even compare Dr. Pinson to our other eye doctors because he is simply the BEST!