I have no problem with the doctors. But the office staff is not up to par…read more My first problem when I was there last time and I made an appointment for an upcoming next visit they scheduled me with the wrong doctor. Then called and left a message and gave me another date and time ,I called back to confirm and left a message no one ever called me back . Fast-forward to today's appointment I get a call this morning that they need to reschedule my appointment due to scheduling conflicts. Stated they called me last week which they did not ,no messages or nothing. And I was sent a message yesterday confirming today's appointment and what I should expect. Very disappointed and maybe more training is needed!

Everything! My Ophthalmologist, Dr. Ismail Shalaby is the very best, as is his excellent staff.read more

Yearly exam time here. I must admit that since the passing of my previous eye doctor, the care…read moreregarding the front desk staff has gone down a bit. They seem a bit cold and standoffish. The service is okay, it's just the little things I tend to notice. The staff in the back that takes care of the initial vision assessments were okay. Dr.Etter, the new physician, is ok as well. Maybe being so used to an eye doctor who provided my vision care for over 30 years and is now gone is a difficult void for another doctor to fill for me at this time. All in all, I will continue to come here until a time I feel that I may need to move on to another provider.

I came in for an emergency appt after being in an accident and stated I wasn't at fault. In the…read moremiddle of my appt, a lady named Cindy from billing came in the back and wanted $200 and told me to pay it now, and request reimbursement from my insurance, this is AFTER I'm in the back being seen, provided insurance and claim numbers. I paid $200 out of pocket because they refused my insurance. And the dr wanted a follow up visit in a week. I contacted the front desk, got an appt for tomorrow, and asked what the expectation was and front desk told me $130 for follow up visits. I asked to speak with billing, reached the same Cindy, and from the very start of the call, she was interrupting me, yelling over me, extremely rude after I just wanted clarity on what the out of pocket expense is. I requested a supervisor, she claims she is the supervisor. And I said the way she speaks to people is inappropriate. She claimed I never provided insurance information. I gave the info to her in writing the day of. She had everything and I was forced to pay anyway. At this point, i asked her if she had any proof in writing she informed me she would bill my insurance, and she said no. Obviously not, because I paid. I asked to cancel the appt. She refused to cancel my appointment and decided to be petty and ask me for an email in writing stating I want the appointment canceled. I asked her why she needs an email and her response was "you asked me for something in writing so I'm asking you." That is the rudest associate I have ever encountered in my entire life, and I will never recommend this facility. You don't know how to speak to people and you shouldn't be working in billing.

Great optometrist. Friendly and kind. Easy to talk to and professional. Excellent service and care…read more Andrea takes time with each patient to make sure your glasses are comfortable and she is way better than me in choosing the right style. Highly recommend this business.

I've been a patient for over 25 years of Dr. Alianiello. I've recommended him countless times. He…read moreis the most thorough eye doctor I've ever seen. His gentle demeanor helps to put patients to be more comfortable. In addition to Dr. Alianiello, Andrea the office manager is also very helpful and friendly. The office carries a large selection of frames. I highly recommend this business.

Hands down my favorite place to seek my eye care needs. This location is welcoming and clean…read more Everyone working at this location is so kind and knowledgable. Even after moving 26 minutes away, I happily pass 2 other Levin Eye Care Locations to come to this one. I feel relieved knowing I will be getting a thorough assessment, seeing smiling faces, and getting professional assistance picking the perfect pair of glasses for my face shape.

I would HIGHLY recommend this eye practice to folks seeking comprehensive, professional, and…read morefriendly service. Dr. Liu is the best optometrist I've ever had. She's young, hip, very well-informed, and has a super positive energy. I'm the kind of patient that has a thousand questions and she flew through all of them with me without missing a beat. I have astigmatism in both eyes, and she is the first eye doctor who has ever offered to fit me for contact lenses specifically shaped for astigmatism. I couldn't believe how much more comfortable they were! She is super well-versed in contact lens fitting and gave me good advice regarding Lasik surgery for my intense nearsightedness. In the past she's worked as a front desk employee, eyecare technician, and now as a doctor-- so she knows the ins and outs of EVERYTHING to do with both technical aspects and pricing. One stop shop! The office is clean and pleasant with friendly front-staff folks, and it's in a shopping center so there's plenty of parking. If Dr. Liu ever left this practice I would follow her wherever she went!

I want to give a shout out to White Marsh Eye Care. The doctor's receptionist called to tell me…read morethat if we wished to have my son's pre-ordered (and already paid for) contact lenses, we had to be there by 4 PM because the mall is shutting down for the foreseeable future because of COVID-19. I told them that I would not be able to come in to get the contacts and asked if they could mail them to me. They did one better. The doctor called and said he would drop off the contact lenses on my front porch. Sure enough, 45 minutes later, Dr. Delgado arrived at our home and personally delivered my son's contact lenses. Needless to say, this doctor's office has our business as long as they are around.

The doctor suggested cataract surgery which I had, then I returned for a new eye exam because I was…read morenot satisfied with the prescription the Ophthalmologist gave me. She did an excellent job and was very professional. I will go back when I need new glasses.

I had my first appointent at Federal Hil Eye Care and it was a wonderful experience. Every front…read moredesk person was helpful and attentive. Sherry was so, so nice and informative about the specific procedusres I had done. And Dr. Klassman was exceptional during my exam. He was thorough in his assessment, offering insight and background information that helped to give a grounded understanding of my eye health. He was patient and kind in a way that made me feel very comfortable. I've historically had subpar, terrible interactions at the eye doctor so this was a lovely reparative experience. I look forward to continuing my care here!

Thank you Dr Klasman once again for taking such great care of my eyes. A slight prescription change…read moresince my recent health scare, with your confidence that I'm on the road to wellness once again is more that I could have asked for. I appreciate the thoroughness of the exam leaving no stone unturned for my health and wellbeing.

Dr. Williamson did my eye surgery. Very skillful, wonderful bedside manner, and answered all of my…read morequestions. Can't say enough.

Catetact Surgery We. Went to BEP EYE SURGURY above 6 months…read moreago. They checked out my vision; did testing, gathered all of my info. They recommended a plan. They gave me a plan for the Surgury. I feel that they did. not tell me in layman's term's; as I am not a Doctor. Their Recomendations veried. My eye site was very good for long distances. Up close Vision; I wore dollar glasses for reading purposes. I told them I do not want to have to wear glasses to read up close. THEY ALSO OFFEREED ANOTHER WAY; but I would need to pay out of pocket $5000. Dollars for.. I said, No. Another Eye Doctor gave me another option that they did not offer. They could do two different solutions; one for the left eye, one for my right eye. BEP DID NOT OFFER ME THIS OPTION. Dr. Williamson set me up for the Surgery. I told them that due to my bad Anxiety, I needed to wear my Wireless Ear Buds so I could use my wireless ear Buds. They said no, they would not let me do it. I Needed it due to my Bad Anxiety. They said NO!WHAT DOES WIRELESS EAR BUDS HAVE TO DO WITH EYE SURGERY. After arguing they finally said OK, reluctantly. Long story short, I had the Surgery. It seemed like a long process for many months. When I told them, when they asked me, I did not feel I got what I was expecting at all. In the end, they said i would still need to wear glasses everytime I read! I was in total shock! They agreed to not need Eye glasses to Read up close. This WAS NOT WHAT WE AGREED TO. HAD If THIS WOULD BE THE OUTCOME; I would not have had the Surgery at all! They argued with me! I would not have had the Surgery! I already had great long distant vidion. The only thing I wanted was Not to wear eye glasses!at all! They were not forthcoming with me. Worse yet, when I asked to Speak with Dr. Williamson to call me on numerous occassions . Over a period of two months, she did not call me back. Just missed calls! I called my Attorney. A lady in the office named Tina, was not nice She argued with me and she seemed to act like a Lawyer! She denied everything I said! I Cannot even believe what she told me. The only advantage I received, seems to be somewhat brighter vision; Nothing more. In the End, My wife & I were very dissappointed in the Results. I just did not get what We expected, at all. I had also asked them to send me the paperwork which they never sent to me either. They just ignored everything we said. It looks as though. We need to Contact Our Lawyer. Do not Trust this Staff!

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.