Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi is very patient and takes great efforts to explain everything to you. She never makes you…read morefeel that she is in a rush and gets you out as soon as possible.

I want to give a shout out to White Marsh Eye Care. The doctor's receptionist called to tell me…read morethat if we wished to have my son's pre-ordered (and already paid for) contact lenses, we had to be there by 4 PM because the mall is shutting down for the foreseeable future because of COVID-19. I told them that I would not be able to come in to get the contacts and asked if they could mail them to me. They did one better. The doctor called and said he would drop off the contact lenses on my front porch. Sure enough, 45 minutes later, Dr. Delgado arrived at our home and personally delivered my son's contact lenses. Needless to say, this doctor's office has our business as long as they are around.

The doctor suggested cataract surgery which I had, then I returned for a new eye exam because I was…read morenot satisfied with the prescription the Ophthalmologist gave me. She did an excellent job and was very professional. I will go back when I need new glasses.

My husband's frames were broken when the lenses were removed, and the gentleman acted as if it…read morewasn't his fault. Of course it was his fault - he broke them. Replacement frames were ordered, but we were charged for them. I feel the company should have paid for the replacement frames. We paid for something that was not our fault.

They are wonderful. Repaired eyeglasses for me during the pandemic when I was a new patient. Since…read morethen my whole family goes to them with great results. enjoy everyone in there, not just the doctors who are wonderful

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

In about an hour was not my experience! Their computers were…read moredown, so after filling out the form with my prescription etc I waited about a day to give authorization to for my requested service. The eyewear selection was ok, I have difficulty with wide frames (gotta big head) so found a cool pair of men's Prada. Folks were friendly, cost seem reasonable. Store clean and organized!

I would not recommend using this location for an eye exam I had an appointment January 7, 2025 at 9…read moreAM they didn't open till 12. I was never notified no one else was notified. We were all out there waiting for our appointments. I sat there for two hours found out. They opened at 12 when I called to complain about not being notified they hung up the phone on me so I would never recommend using that location for anything. That's not the way customer service should be handled, especially when they make the mistakes.

My daughters and I had appts today and when we arrived we were told we had to resched cuz I didn't…read moreconfirm our appts. Front desk girl acted like it was my fault for not calling back. She said it was company policy that if you don't confirm the software automatically moves the appts. I understand she has no control over it but she could be apologetic. I work in a dental office, just because a pt doesn't confirm, his appt doesn't get deleted. The kicker is they resched our appts last week cuz the doctor we were sched with had a death in the family. Not going back. Wouldn't recommend this company if your looking for good customer service.

Great service at the Nottingham/Campbell Blvd location. I went to another myeyedr location and…read moreservice was fine until it came time for my glasses to be adjusted to fit the way I chose to wear my glasses. I was told the the way I choose to wear my glasses is impossible (even though I've been wearing them the same way for years). Stopped in this evening at the Campbell Blvd location and the ladies at the desk were able to successfully adjust my glasses so I could wear them comfortably. And they did so without an attitude. I would have gone to the Campbell location initially but wasn't able to b/c they didn't have any available appts on short notice. Thank you so much to the ladies at the Campbell location.

so good pleasant and helpful associates. Professional and very friendly!! Answer questions in a…read moresimple manner. They talk to you in a way that you can understand and make the best decisions for yourself!!!!

myself and my husband have been coming here for three years now. my this year and this is her…read morefirst time going due to happen to be eight years and older to go here always awesome always great service. there was new people working here but still the best service. There very helpful. I live in East Baltimore city I come all the way out To Whitmarsh. Very worth the drive. not ghetto here. They're very professional. You're looking to have a good experience while picking out great glasses come to this for eyes.

Avoid this place. Secondly, note: I live in Maryland...NOT San Francisco. Yelp will not let me…read morechange it. What's up with that? Anyway, back to a place NOT to support. I was flat out lied to about a replacement/lost guarantee. I purchased a set of prescription sunglasses because of the fact that I was assured I could get a new pair if they were lost or damaged. I was given a card with that very promise. When I went in today to get a replacement, I was told by the current manager that it "expired after a year." I explained that this was never told to me by the manager of the store (who is no longer there) about any expiration. So, if you lose your glasses, or they get damaged on day 366, you're outta luck, I suppose! What a farce. The manager offered a 50% discount, but that is not OK with me since I was told that I had a replacement guarantee. No other offer from the the "manager," and when I informed him that I was not happy and would be writing a negative review, he merely said, "OK." For Eyes, as a business in this area, seems to all have low stars in any location.