This Visionworks location provides an abominable customer service experience. It's astonishing that despite enduring years of issues, they continue to operate at such a disgraceful level. Opting for this establishment was a regrettable choice on my part, as there isn't a more convenient location in Eldersburg. Instead of smoothly transferring my records to a competent eye doctor, I decided to subject myself to the inconvenience of a long drive, hoping to accomplish some errands afterward. Little did I know that fate had conspired against me, resulting in me being stuck in infuriating traffic and arriving at 12:12 for my scheduled 12pm appointment. To my disbelief, they callously informed me that I had missed my appointment time, as they strictly adhere to a 10-minute window policy. I made sure to inform them that I had driven for over 45 minutes, and even called from the car to notify them of my delay. I spoke to an individual who assured me that as long as I arrived within the 15-minute grace period, I would be accommodated. Hence, according to their own guidelines, I should have been allowed to proceed with my appointment since my arrival preceded 12:15pm. However, the audacity of their response was to smugly declare that I should "learn to leave the house a little earlier next time." Their contemptuous scoffing, eye-rolling, and laughter were palpable when I recounted my conversation with their colleague, only to be met with the callous statement, "Sorry, we're not letting you in 15 minutes late." They offered a 1:30pm slot for a rescheduled appointment. Fed up with their abysmal attitude, I promptly canceled the appointment altogether, vowing to seek the services of a more competent Visionworks establishment, one that prioritizes customer satisfaction. Unsurprisingly, their response was another bout of laughter, accompanied by the condescending remark, "Good luck." I am utterly appalled by this entire ordeal. Allow me to clarify that I'm far from the dreaded stereotype of a "Karen". I'm the type of person that receives the wrong order and says "Thank you, it's perfect." and tips 25%, but the treatment I received here was abhorrent enough to jump on Yelp to review--that's saying something! Without hesitation, I promptly transferred all my records to a completely different doctor and eye care facility as soon as I left that wretched place. Unbelievable. read more

Always a wait, always under staffed, can never find me in record, often issues with finding my insurance. I've been coming to vision works for as long as I've worn glasses and contacts (back when it was Hour Eyes) I've tried both the Westminster and Frederick locations. Both seem to have the same issues. This will likely be my last year coming to vision works. read more

Customer service is poor. They don't answer the phone often and it goes back to a central number. Not happy with the service and will be going elsewhere. read more

I took my granddaughter to this location as she had lost a nose guard off her glasses. I went without an appointment and was greeted by a bearded gentleman who could not have been more pleasant. He repaired and adjusted her glasses with miminal wait. read more

Past working with your company. All 5 members of family will get our glasses elsewhere. I was told I would have to make an hr trip to Reisterstown to get my glasses silver soldered since frames were discontinued. I repaired them myself. Frames did not need silver soldering just a new hinge pin. I took one out of an old pair and My $ 450 glasses will work till next exam. read more

Don't know what all the hate is about, been coming here for the past few years and it's been a great experience. It's also located in an absolute dead mall so it's not crowded and pretty chill. I give it 5 eyeballs out of a possible 5 eyeballs. read more

Eye exam scheduled for 6:00, saw the Dr. by 6:30. No big deal. Happy with that. Attempted to pay for my exam, only to be told by the super sweet trainee that the only other employee in the store was the one who had to ring me up. Meanwhile, said "other employee" is purposefully taking his time, chatting with the cute young lady he's been waiting on for the last twenty minutes. There are three people in line to pay and he's being quite the little a**hole in a failed attempt to look cool in front of the female customer he was trying to impress. One disgruntled customer ahead of me asked him if he would be ready to help them soon or "in about three weeks?" To which the male employee replied, "That sounds about right. Three weeks". It took an hour and a half just to get a simple eye exam because there was no sense of urgency or even a smidgen of good customer service from this guy. The trainee was the sole source of sunshine and apologetic humor. The male employee in question has short black hair and black glasses and has a perpetual look of pure snoot on his face. Avoid this location at all costs if this little jerk is on the clock. read more

No issues. Had prescriptions from other Dr so purchased 2 pairs of glasses. Associates very helpful and friendly.

One star is not a low enough rating. The doctor was condescending, rude, and unprofessional, and did not even listen when told during the exam that the prescription was not strong enough. The glasses we already had were better than the prescription she was trying to provide - but when that was stated, she completely dismissed us and continued with the prescription she had selected. She talked down to all of us, acting like we didn't know what we were seeing during the exam. The selection of frames was poor - there were a lot there, but they were just a lot of the same thing. The appointments went way over time just to get prescriptions that were useless. Now we have to go to a different location and pay out of pocket for a new exam just to get a usable prescription. Do not recommend! read more

If I could give - stars I would. Poor customer service. Communicating via website is not everyone's thing, especially at my age. I was on hold for over 30 minutes and never did speak with an associate. read more

I just left there following an eye exam and picking out frames. All the staff were friendly and helpful. The Dr. was super nice during the exam and Jason was extremely helpful helping me get new frames with all the insurance stuff. Would not hesitate to go there anytime. Great job, Westminster Visionworks!! read more

After three phone calls to make an appointment that went as follows: "Do you need to schedule with the doctor? Yes please. Please hold. (Ten plus minutes on hold, me hanging up)" I just went in to the store with my husband assuming it was a corporate issue with a call center causing the problem with scheduling. They informed me that it was the actual store I had called and that the reason they never picked the phone back up was because they were busy. At that point my husband and I were the only people in the store and they said they could take us then, so GREAT, right? Not great. At this point it was 3 p.m. and pulling from past experiences at the eye doctor I figured we'd be out of there around 4. Well, we waited and waited and waited. At one point my husband actually fell asleep while waiting. The store got busier and busier, and the staff's incompetence really took center stage. One guy, a large sloppy man in clothes with food stains on them was our "helper". In between rolling his eyes at and condescendingly speaking to me and his female coworkers, this joke of a man did his best to take an already bad situation and make it unbearable. He was visibly pissed off that my husband didn't need glasses because he had helped him pick out frames earlier. I'm guessing the employees get commissions on expensive frames? Despite me correcting him 5 or 6 times he continually called my husband by my name and kept putting my info into their system as the policy holder when we had made it clear REPEATEDLY that our policy was through my husband. He refused to give me any clarification on prices for contact lenses, only telling me that I would know when I chose to buy them. He also was unable to understand that I can't use just one box of contacts since I have two different prescriptions; one for each eye. He continued to badger me about choosing one box of 12 or 24 lenses. My aggravation won out over patience at nearly 5:30, and I left after one of the employees intervend with an offer to "finish up over the phone tomorrow" when I said I had to leave because my kids were home alone and we had to go. At this point I'm feeling very uncomfortable with getting anything from these yahoos. I regret going in there at all yesterday and now I'm feeling stuck because I'm sure they used my insurance coverage and I'd have to wait a year to go elsewhere and have another exam covered. I may just pay another doctor out of pocket to write my prescription and order my lenses. This was the most ridiculous and aggravating experience I've ever had at any eye doctor. Avoid at all costs. *credit where it's due: Dr. Levy was polite and professional, she seemed tangibly embarrassed by her coworkers. Tiffany was polite and helpful as best she could be, also seemed frustrated and embarrassed by the big sloppy guy. read more

My daughter broke her frames. Luckily we had an old pair of glasses that were the same size just an older prescription. Upon arriving I was greeted by Audrey and Janelle, five minutes later we walked out with the lenses being swapped out with no charge. Thank you Audrey and Janelle! Great experience! read more

After reading a few reviews from 7mo ago I was uneasy what to expect. But all the ones more recently were positive and they took my insurance so i made my appt. Dr. Alam was fantastic, thorough and quick, the staff made sure I was seen and heard. Unlike old reveiwers, I had NO problem getting copies of my prescription and PD to get back up glasses online. The new management has made ALL the difference I think. Anyone who had a bad experience 7+mo ago I encourage you to try them again the difference is tangible. read more

Rude unprofessional office. Verified insurance and time limitations multiple times and had everything worked out only to be left waiting and given completely wrong insurance information. Went way over allotted time because only one person was handling all orders. Didn't even bother with glasses because it was just too crazy to even order contacts read more

I stopped in and while I was browsing frames I decided it was time for a new set of glasses. At no point was I made to feel like anything other than an inconvenience, I was told that I was in luck and the optometrist could see me right away as there was a cancellation. The assistant who led me to the back completely ignored myself and the sales rep when she was told I was ready to be seen. After a very brief exam I was told to pick out my frames, with no acknowledgement or assistance again. After waiting a week to hear if the glasses were ready I decided to call and ask. I was put on hold for 30 minutes, and probably would have waited all day if I didn't hang up in frustration. When I called again and mentioned the wait I had on hold, I was barely given an apology. Oh and my glasses were ready...thanks for the heads up. Anyway, awful experience, never again will I so much as walk into that store. read more

I was overcharged and essentially ripped off. Be careful, their pay is based on sales. For example, I asked for the least expensive non-glare coating and the gentlemen added $150.00 to my bill. It bothered me so much that I researched it and learned there were two less expensive packages he could have sold me. It took two attempts to get glasses that would work for me and it took several weeks. Finally, those new expensivr glasses sit on my nightstand, and I'm back to wearing my old ones. I never should have gone there, but felt compelled because of my insurance. I have since learned that one should just go to wmart or Costco and buy less expensive glasses without insurance, and one will save a lot of money. This place is horrible....DONT GO. read more

Have been going to this location for a few years. Last February I purchased 3 pair of progressive bifocal glasses and spend a significant amount of money. However my favorite pair of frames have given me issues since get go. I have been back 3 times to try to get this resolved. They did remake the lenses one time as the bifocal line was not level and was in my field of regular/distance sight. Then I went back over the summer complaining of any extended use on a device then looking up was causing double vision which is unnerving. I thought I needed another eye exam (although it only happened with those frames). They said that the frames just needed to be adjusted. Ok? So it seemed a bit better I guess but started happening again. So....Last week I went back with the same complaint. The associate asked me how I clean my glasses. I explained only with the spray and microfiber cloth they gave me. I asked why she was asking this. She said "because there is a defect with your lenses, they are 'wrinkled'". She said I would have to wait for the manager but she was sure that they would replace my lenses. I waited 35 minutes while the manager helped two people with their new glasses fittings and worked up prices for them. Finally she comes over to me and says "I bet those are scratches from you nails" I can adjust them and hope it helps. I left kinda feeling like wth just happened? I got home and started to think about the fact that I have always had nails and have worn glasses since I was a kid. I literally could take them every pair I have worn in the past 20 years....None of them have these lines "from cleaning with fingernails" I believe this is a defect of the coating on the lenses. So today I call and ask if a manager is in site before I drive into town. I planned on bringing every pair of glasses I have ever owned so they could see. I was told that since it has been 11 months there is nothing that they can do (which I could understand if they didn't have record of me bringing these back repeatedly during that time). He then Asked if I had purchased the extended warranty? What extended warranty? No one offered me (or any of the people I overheard the store manager finalizing purchases with last week) an extended warranty! This is a chain that couldn't care less about their customers. The turnover is insane there and it is never the same undertrained sales people in there (I will not call them technicians) because apparently no one there knows a damn thing about fitting glasses or resolving issues. They just want to placate you long enough for the "store warranty" to run out (which is only 30 days! $750 for glasses and they only stand behind their shoddy workmanship for 30 days?). I will never go there again. Ever. I will spend my $ elsewhere . As a result of the horrid one star review above I did receive contact from their corporate office. They offered to make the situation right and have remade my lenses which is why I raised the rating to three stars. I very much appreciate their correcting a defect in their product but it shouldn't have taken a poor review to get resolution to my issue. In my latest visit I had the pleasure of dealing with an associate named Micheal. He gets 5 stars. Unfortunately he informed me that he has found a new job and therefore the turnover and parade of undertrained personnel continues. read more

!!!!DO NOT GO TO THIS STORE!!!!! Problem after problem! First problem occurred when I needed an eye exam. I had a newborn only a few weeks old. I called to make sure it was ok that I brought him. They said yes. When I get to the office I have the baby and they have made me wait an hour and a half for my appt. So my baby starts screaming and needs to eat. I go into the back room where my appointment will be to breast feed him away from everyone and the doctor came in. The doctor tells me she is uncomfortable with me feeding my screaming newborn. I tell her to take the next patient because he needs to eat. She then tells me no, she's already an hour and a half behind. It's now or never basically and I couldn't see. So I get in my chair with my baby screaming the whole time in the stroller. I was livid. I didn't get glasses that day because my baby was so upset I had to run out of there. My mother complained about the situation. Their solution was to give me free glasses and contacts. I did not get the free glasses they offered me. 2 years goes by and I now need new glasses. They tell me that I can't use the free glasses they offered me because it's been so long. Fine.. I need new glasses now so I ordered more glasses and contacts. I used my insurance to cover my appointment. I paid cash for my contacts. I went back to pick them up and they had mailed one box back but not the other because it had been 30 days they said. That's fine. My glasses still aren't ordered! At this point I try to order again because the lady was nice. She was the manager Karen. She tells me she would handle it personally. She says she will order them for me but my insurance was used up???? I never used the insurance because I paid cash for my contacts and didn't get glasses!!? So why can't I get glasses, or the free pair that I was told they would give me in the apology for the action of their DOCTOR. At this point I ordered them AGAIN with the manager and told her I had money and would just pay for them. I called again on December 31st to see if my glasses situation had been handled. I spoke directly with the manager Karen who told me that they weren't ordered and they would let me have 50% off of the glasses at this point. They were very busy but she would be sure 100% to get them ordered. It's friday January 5th. I called this morning and they told me they were ready. I drove all the way from Hanover PA to Westminster with my now two year old in this frigid cold 10 degree weather to pick them up. When I got there someone above Karen tells me She had mistaken and there were no glasses. They had never been ordered AGAIN! She was seeing something from 2013 and apologized. Offered NOTHING! This place cannot get it together. DO NOT GO HERE FOR YOUR EYE CARE. I only went back because they had told me that doctor was fired from my incident and the I could have a free pair of glasses. I Never got glasses, even when I had money to get them! They stole my insurance money and gave me no glasses in return! read more

I had an appointment for 6:15pm, and left the store after waiting for a full hour for this exam. When I left there were still 2 or 3 people "ahead of me". Seriously, why bother making an appointment? No one working at the store could tell me when I would be seen, but I felt that I had waited long enough. This was my first visit to this location, and I won't be back. No customer present received any kind of service in a timely manner tonight. Their customer service and time management are abhorrent. read more