Incredibly rude front staff. She applied policies not enforced on recent visits and crucial appt…read morewas moved for the doctors vacation. When she didn't get a confirmation as fast as she wanted the day before she brought up my recent passed grandmother

I've been going to Dr. Soni for 3 years now and he's always taken good care of me. I really…read moreappreciate having a dentist who can keep my teeth healthy. The receptionists are so nice and diligent. They always brighten my day and seem to genuinely care about me and what I have going on. I look forward to seeing them again for my routine cleaning next month.

Started going to Rocky Hill when a dental emergency happened. THis was just after the lock downs…read morewere lifted. Have been my dentist since. We go now for cleanings and occasional crown work. My wife goes here as well and had a implant completed by Rocky Hill. Their staff are very professional, friendly, and put you at easy. We feel we received quality care and have no complaints what so ever.

Do yourself a favor and do not use this business. The "doctor" is very unprofessional and demeaning…read moreto his employees in front of customers...very uncomfortable. They have no idea how to invoice, record and communicate billing. Read the latest reviews and BBB website filings and you will get an idea of how this business is quickly unraveling .

I had a pretty disappointing experience at this dental office. Before my appointment, I received an…read moreexcessive number of communications -- five texts and two phone calls -- which felt overwhelming for something that could have been handled much more efficiently. In response, I simply texted back asking them to "please limit the number of calls/texts I receive". I felt this was a reasonable and polite request. However, when I arrived for my appointment, the dentist confronted me and stated that I was being rude and had an issue with his staff, which was both surprising and uncomfortable. To add to the frustration, I have previously received text messages from this office with incorrect appointment dates and times, which makes the volume of communication even more concerning rather than helpful. At no point was I disrespectful -- I was just asking for more streamlined and accurate communication. Being addressed this way by a provider was very uncomfortable especially since it was done at the beginning of the appointment.

Very unpleasant experience. Ladies in the office where pleasant…read more Went in for yearly cleaning for first visit to this office. Refused to clean my teeth I had dental insurance. I went home with nothing done. With no bill or front desk didn't offer any reasons . Ask for Doctor/Dentist to explain. Answer he was with another patient. I went home confused. Lack of communication. No unpleasant words had been exchanged. And My insurance covered anual visit and cleaning. So no harm just time lost for myself. But about two months later I received a bill for $14.00 With no service performed the day I went in. And if they felt that I owed them anything my insurance would have covered it 100%. Still not sure what happened.

so surprised with reviews. Have never waited more than 5 min. I've had a couple of crowns redone,…read morenever a problem. Hygienist all are kind and listen. To Dr Kwon and staff, thank you!

Terrible Terrible experience. The partial they had teeth that were half the size they should be…read more You could not see my teeth when i smiled. The dentist didn't realize i had them in. They did return them for correction however, they heightened the teeth into the gums so the result were the same. They did not honor correcting them correctly and said i would have to pay for new ones. The dental assistant was the one who measured incorrectly and apparently did not know what she was doing. They marked on my face witj permanent marker then laughed about it. I have all evidence supporting everything I am saying, even a tape of a rude conversation with the incompetent dental assistant. I suspect they send their dental work overseas due to the inordinate amout of time it took to get impression plates, over a month. Beware Beware

Upon my first visit with Dr. Michael J. Solly on August 5th, 2024, I was so very impressed with his…read moredental hygenist, Angie with my teeth cleaning and attention to details. She was very informative and patient with me. I have sensitive teeth, especially cold sensations on the left side from a crown that I had put on me about a year ago in Farragut. Dr. Solly came in to inspect my teeth and cleaning afterwards, and was especially helpful, when he asked me questions about my sensitivity. He found out that I have not been able to chew on my left side of mouth due to a bad installation of a crown from a different office in Farragut, to which they tried to adjust it 3 different times, charging me for the adjustments along the way. Dr. Solly adjusted it, I went to a restaurant about 1 hour later, and VOILA! I could finally eat on the left side without any problem! I finally found the ONE DENTIST who is a GOD SEND! Also, Dr. Solly and his staff are very helpful regarding my boyfriends issues finding a dentist who is in his insurance network that has integrity. To date, he is still struggling finding a dentist who has integrity and my boyfriend is leaning towards asking to join Dr. Solly's office as a patient, because we both know that he is a SAINT! Dr. Solly, you are one of the few people who give me faith and hope in humanity. Thank GOD for people like you. I feel very blessed. Thank you, Dr. Solly and GOD BLESS YOU! Sincerely, Marilea Smith

New to the area, I called them, told them that I was in pain and could I see the dentist urgently…read more I was then told by the receptionist that "Dr. Solly is booked through May" (this was early March), to which I replied, "doesn't he have a duty of care to see people who are in pain?". She then took my details, and when asked, repeated them back to me. She told me she would call me back... She didn't, at all.... and I'm left, in a lot of pain, to continue, phoning other dentists... Thanks for nothing...

I came to My Family Dentistry for the first time recently and I couldn't have been more impressed…read more I've never had a dentist take more care to check everything or explain to me what they were doing and why. As I was lying in the chair with my hands dipped in paraffin (a free service!) and aromatherapy mist wafting around, they found bonding cement on my teeth from braces that I had 15 years ago that no one else had ever seen. I'd thought for all of that time that I had a weirdly-shaped tooth, but it turns out that it was just a huge lump of cement that the orthodontist had left on! I can't say enough. They really are the best in Knoxville.

Firstly, I loved the dentist and dental hygienist at this office; therefore 3 stars. HOWEVER, if…read moreyou plan on using dental insurance please be aware that they ONLY contract with Humana PPO. They will tell you they accept all insurance, but that only means they will send in 'courtesy' claims on behalf of the patient. They do not reduce their rates to what dental insurance companies allow other than Humana. Be prepared for an extravagant bill if you have a few fillings, cleaning, X-rays, and a crown done. We will be finding a reasonable dentist closer to home.

Woke up this morning to our foster kid with a stomach bug. Called to reschedule appointment. Was…read moretold he cannot reschedule or else he would not be able to come back all year. Fine, I say let's keep the appointment and see how he feels later. They say "nope, sorry he cannot come in and he is banned for a year". Foster children have very challenging and ever changing lives that require flexibility for all parties. All Smiles Family Dental treated my son like a 2nd class citizen like so many others have. If it's ever a wonder why inner city children have some of the worst dental hygiene issues of any demographic, it probably starts with places like Family Dental that show a lack of grace and flexibility to the least of these. Truly disheartening how this place treats the most broken of children.

Came to office as out of network. Was going to self pay. however was refused service as I had "some…read morekind of contractual agreement to not see their patients". I was going to pay cash out of pocket and they refused. Seems like an unethical practice. Be leary of any dentist office that practices like this.

My husband was in the chair two different times, at least an hour each time, and saw the dentist 5…read moreminutes. He even requested to speak to the dentist but never saw him after the initial 5 minutes.. They quoted him a price but after the procedure said "oops, we found something else we needed to do and have added $300 to your bill". They do not reflect the ethical and friendly service we have come to expect in Sevierville.

I highly recommend Dr. Dyer. We had an emergency while on vacation and they were able to help my…read moreson. We were very concerned that he might have had a major injury. Dr. Dyer and his amazing staff repaired the broken tooth and had us on our way in no time. They are very good at what they do and you can tell they really care about the people they help. Go here and you won't regret it!