Air conditioner started short cycling on Monday evening. I called them on Tuesday morning, they…read morearrived on time at 8:00 am on Wednesday. Had the problem identified and fixed within 45 minutes. Since they were here they cleaned out the evaporator coils. I called them because they were the ones that originally installed when I had the house built 6 years ago. Excellent and professional service and reasonably priced. Thank you Cannon

I have called for a simple service call. On 2 separate days. The dispatcher told me that someone…read morewould contact me for service repair. No one called or showed up. I really wanted them to fix it because it's their system and they've done good in the past...I'll have to go with another company this is unacceptable. A/c has been down for 3 days.

Quick responses and professional service! I needed preventative maintenance on both AC units, and…read morehe gave me a complete understanding of what the next steps were ( and it was the evening, and he still took the time to come out to my home to assist!) Honest, Professional, and prices the majority ( if not all ) companies cannot beat in Memphis!! Highly recommend and will be using this service for the majority of the time I own this home.

If you need any HVAC work done this is the guy. We had a leak in our A/C that was to bad to be…read morefixed and with our 1 year old baby we needed someone quick. Lippard Heating and Air, Was quick to repsond, pricing was reasonable, and did a overall great job 10/10.

Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

Prompt service and great to work with, we will call them again if needed!!! The price was…read morereasonable, and the technician was friendly and professional.

G and R is a great company, I was needing a new a.c. unit so I called different companies to get…read moreprices and G and R was priced right they wasn't trying to make any extra money these guys were honest and fair, if I had questions I could call office and they always answered any questions or concerns. Thanks g n r for honesty and good service, and good work! Highly recommended. Tina jones

Showed up quickly to check out the problem. They gave me a verbal estimate after I called a few…read moretimes but never sent it email as promised. Estimate was good but no follow up.

Our air conditioner died on one of those insufferable hot summer days that Memphis is known fort…read more Our regular AC guy would not respond to our calls. Mr. Britt lives nearby, so I gave them a call. They responded quickly, answered all my questions, and had the AC up and running in about an hour. Britt's is our new go-to AC company. Highly recommend.

We had been experiencing issues off and on with one of our units. Brandon with B&B came out and he…read morewas the most thorough tech ever! He figured out the reason why our unit kept freezing and why the "fixes" that were put in place were simply a bandaid and did not address the root cause of the issue. Once he addressed the wiring issue, he took his time and thoroughly cleaned the inside of our unit. I appreciate that he explained what he was doing while he was doing, was very friendly and provided great conversation. It's been over two weeks and our air is still working great! Highly recommend this company!!

After 3 day no bid, then I am told the attic was not safe for their employees. It would have been…read moregreat if they would have told me this 3 days ago. Then I am told they do work in Earle AR, after they went and claimed they would do a bid. They will never need to worry about me calling the for anything.

The person or persons that wired the installation left naked wires that could have easily caused a…read moremajor fire and kept throwing the breaker . They would not come back after me paying them 6000 for a new ac unit .the owner said he was not coming out and didn't care if it ever got fixed because I gave a bad review .I have pictures of the wiring where it was burning threw the TAPE THEY installed the wiring with.

Leo was excellent! He thoroughly explained everything to me and resolved my issues. I will…read moredefinitely use them again!

I contacted Richard's for a quote on a new HVAC. My only complaint would be that my calls weren't…read moreanswered but responded to with text. Then he would call me back. JR was a little off putting initially. He sounded very busy, I felt like I was bothering him and he forgot to call me back that first day, but the online reviews kept me interested in the company so I hung in there and I'm glad. I showed him a quote from another company and he beat it. And that's what I needed for our circumstances. I feel confident in our new unit, which is blowing our hair back! (Yay!) Our installers were really nice, very polite and quiet (important because I work from home) and the work that was done left me with no questions it was a job well done. JR followed up with me today to make sure everything went well and I told him what I'm telling you... I recommend Richard's.