The staff at this location are very friendly and professional, they are very flexible with the…read morescheduling and even send text notifications prior to the day of your appointment. The wait is not bad at all and they offer different payment options.

I went here for a cleaning, x-rays & a referral to have a root canal done. Everybody was so nice…read moreand professional. Dr Pai really listened to my concerns & explained everything very thoroughly. His assistant, Stella, is so sweet and careful in her work. I loved her! I highly recommend this practice to anyone who is normally afraid to go to a dentist!

While the dentist at this practice is highly skilled, our experience with the office staff has been…read moredeeply disappointing and stressful. We have repeatedly encountered unprofessional behavior, including being spoken to in a condescending manner, interrupted, and even yelled at over the phone--making it nearly impossible to voice concerns or ask questions. Additionally, there have been ongoing issues with insurance billing. Despite confirming coverage and accurate information with both of our insurance providers, the office has continued to submit claims incorrectly. When we've tried to bring this to their attention, instead of resolving the matter calmly, we've received harassing and aggressive phone calls--sometimes while caring for our 2.5-month-old baby at home. Most concerning is the unwillingness of the staff to allow communication with a manager or the dentist when we requested help. Threatening to send a patient to collections while refusing to acknowledge or correct their own billing errors is unacceptable. Because of the repeated mistreatment and lack of professionalism, we will not be returning to this office. Patients deserve to be treated with respect and to have billing concerns addressed, not ignored or escalated through hostile interactions.

If you ever want to talk to the dentist, don't try this dentist out the hour, the officer refuses…read moreto let you talk to the dentist directly. They have strict policies against this, and they will not even pass you along to the office administrator . I've been a patient of this office for several years now and have nothing bad to say about the the dentist, however, the office is another story. This is a office which seems to be run like bring them in run Em out horrible Horrible service for my d office. My wife has been wait listed for over 4 years. To get into this place, they do not accept new patients even if you are an existing patient. And we refused to be even pass along the message to the dentist. Hopefully, this message gets to the dentist.

I wish I could give 10 stars. Dr. Burns is by far the best dentist I've ever been to. He genuinely…read morecares about people, you can tell from the minute you walk in the office door. I am a person who hates dental work, hates instruments, sounds, etc. From the moment I sat in the chair I felt at ease with Dr. Burns. He is not only professional he is NICE and funny and he laughs at all my stupid jokes. He has given me free toothpaste and he texts me personally with 'how are you' texts. and he texts me when my appliances are ready for pick up. The office staff esp Patrick, super duper amazing. He will respond to texts right away and he is super helpful and kind and just nice. Everyone there is so nice. But it's not a fake nice, it's a real nice. I can't even do them justice in a review. If you need a dental provider, go to Magis, they just rock.

Dr. Burns and his team are the best, I would say they are hands down the top dental office in…read moreJoliet, IL. I have been coming to this location for years and have really noticed the new owner has been investing a lot of time, money, and effort into continuing to provide the same excellent level of care that the previous owner had developed. They are always fair with pricing and are one hundred percent transparent throughout the entire process. If you are looking for a great dentist for your entire family, come to Magis in Joliet, IL you won't be disappointed.

It is almost a year already and this office is not taking responsibility for making me lose a…read moretooth. They not only stole money from my insurance company but me as well. I would not trust this dentist at all.

I have finally found a dentist that truly cares for their patients! My mom was visiting and her…read morecrown fell off unexpectedly. Me being new to the area we searched for the closest place and found Pebblewood Dental. They took my mom in right away and she saw Dr. Mendiola. My mom was hoping for something temporary until she returned home. Dr. Mendiola was honest with her in telling her that he did not want to charge her for a temporary fix and if she just kept it clean in the meantime to get it fixed with her dentist back home she should be just fine. Also, he did not charge my mom for the exam since he was unable to provide any type of service other then the exam. My mom and I were shocked. He was not looking out to just make money off of us, he was honest and caring! He was also very thorough and knowledgeable in explaining as to why the temporary fix wasn't necessary! Also, because of this great experience, I decided to return for myself. I was unable to find care for my 11 month old and Dr. Mendiola told me it was perfectly fine to bring him in. I can't explain to you how wonderful and patient all the staff members were to me and my son. Lets just say I will be hiring a babysitter for my next visit for my personal sanity but if I ever needed to bring him with me again I can trust that I have a wonderful staff to make my son and I feel comfortable. I highly recommend this place to all my family and friends!

After I called Delta Dental this office was listed as "preferred " provider" however when I showed…read moreup for my cleaning they wanted payment upfront! I've never had this happen to me before. If that's how they operate I hate to see what kind of service this outfit performs on patients I've never felt so humiliated. I'm gonna report this to my insurance carrier so they can drop this jack rabbit like a hot potato. lol

Once the braces were on, my teeth started moving in multiply directions. They looked worst then…read morebefore the braces were put on. When the process was complete, I was still left with gaps between some of my teeth and still had an overbite. Dr. Laguatan was upset that I asked him for a permeant retainer. While putting in the permeant retainer Dr. Laguatan changed the shape of 3 of my top incisor teeth by shaving them without me consenting to him doing so. My front tooth looked like a Chiclet. (During this appointment I witnessed him yelling at his dental assistant while working in my mouth). While putting the permeant retainer in Dr. Laguatan stuck metal rods through my top gum line without numbing the area (this was VERY painful to the point I was shaking in his chair) I was shaking so bad that when he walked out of the room the dental assistant asked me on a scale of 1-10 how bad is my pain. It was so severe" I told her Very Painful. In truth my pain level was beyond a 10. I asked Dr. Laguatan to numb my bottom gums before putting rods through my gums because the process he was using was very painful. He tells me he doesn't want the numbing medicine to affected the cement binding process. He then stuck the metal rods through my bottom teeth (instead of numbing my bottom gums like I asked him to (he chipped my bottom tooth and caused my gum line to be moved downward. He had to remove the permeant retainer because there were still gaps in my teeth. Before he put the 2nd set of permeant retainers in, he attempted to reshape my front incisor tooth that looked like the chiclet. At the bottom corner you can still tell he shaved my tooth because one corner is still pointy. He shaved down a filling he put in on a tooth prior to me getting brace during my brace's appointment for no reason at all and now that tooth is sore and sensitive to cold and hot liquids/food. My new dentist had told me the only way to fix this issue is to get a Crown on the tooth he shaved because is now nerve affected and there is not a cavity on the tooth. When I asked Dr. Laguatan to remove the cement off my gum line he did so then at the end of my appointment Dr. Laguatan proceeded to say, "I don't know why you asked me to remove the cement from your gums because I just added it right back to your gums." Dr. Laguatan referred to me as Humpty Dumpty and home girl. Dr. Laguatan left the bottom permanent retainer and the cemented area on the retainer so uneven and rough that it began slicing the tip of my tongueDuring another appointment Dr. Laguatan pushed the head rest down while my head was laying on it and then asked me if that was more comfortable. Immediately I started feeling pain in my lower neck and upper back. Dr. Laguatan comprised the integrity of my front top and bottom front teeth by grinding a horizontal line across the top and bottom row teeth. Now I feel pain when hot and cold food or liquids touch my front top and bottom row teeth. After telling Dr. Laguatan my top and bottom roll teeth are now so sensitive to hot and cold food and it is even painful for my tongue to touch my teeth he tells me that I should try Sensodyne tooth paste. I let Dr. Laguatan know my pain was so serve that it lasted for days and I am worried that the nerves in my teeth are now exposed he cut me off and stated all we did was put wire and cement in the area. Then he proceeded to ask me questions about teeth that I did not say bothered me in an attempt to question my integrity. When Dr. Laguatan put in my removeable retainers it tasted very funny. My tongue began hurting. By night my tongue was burning. I removed the retainers washed them and soaked them in mouthwash. Instantly the burning on my tongue started to subside. The next 4-5 days my tongue was sore and swollen but not burning as much as it was before. The surrounding of mouth was also sore. The bottom retainer he put in my mouth had been altered or was defective. There were two razor-sharp metal pieces on each side of the retainer that stuck in the top of 2 of my back teeth. Dr. Laguatan didn't put braces on of my top moral teeth now food gets completely stuck between these teeth and it is very uncomfortable when I eat. When I told him food keeps getting stuck in my teeth, he started arguing with me and then took floss and acted as though he was checking the areas in question but never placed the floss in the areas in questioned, he just bypassed those areas. My new dentist has since told me they only way to fix this issue is to get braces again. I wouldn't refer Dr. Laguatan to anyone in this world. Run as far as possible from this dentist as you possibly can. If I could give the Dr. zero stars I would do so.

Dr. Gordon was able to file my Donna's partial down and it looks very good. Thank you Dr. Gordon.read more

After having a horrendous time with my previous Dental office, Ahoyt was like a dream come true!…read moreThe staff were very competent and knowledgeable. Greeted me and made me feel very welcome! I loved Dr. Ahoyt and Jessica my dental hygienist! I am very excited to bring in my entire family. This was truly a wonderful experience and a complete 365 from what I encountered at Wheatland Dental! Highly recommend this practice. The state of the art technology is a plus for me as well for being someone who is in the Radiologic Technology industry. All digital in this office which saves a lot of time!

Huge thank you to Dr. Babiuk and his team. recently had a…read morevery scary wisdom tooth removal, along with three other teeth the wisodom one of which was in my sinuses! Naturally, I was nervous, but the dentist and the whole team were incredibly kind, thoughtful, and patient throughout the entire process. Even though no one wants four teeth removed at once, they made the experience as comfortable as possible. I'm still in the healing process, but I can honestly say it wasn't as bad as I expected thanks to their care and professionalism.

I see they are permanently closed now, which is probably for the best…read more I was hesitant to leave a review for them untill all of the billing and insurance issues had time to settle out, so this is from last year. While the procedure for my son was great(which I would expect from any reputable doctor) the billing / insurance was poorly handled. We were asked to pay the anticipated remaining cost (after estimated insurance) up front to the tune of around $3000 with the understanding that we would be reimbursed anything that medical insurance covered since they only estimated the dental insurance coverage. It was months and they had not submitted a claim to either medical or dental, which I had confirmed with both providers. I called and texted several times and had been told each time that they had been submitted, but neither provider shows receipt of such. The last time I called the doctor office they said they were shut down for the past month to help resolve multiple billing/insurance issues, and we were not the only one experiencing issues. They also informed me that they were not in my medical insurance network, which they did not previously let us know even though they had all of our info prior to starting. I know we also could have confirmed with BCBS, but took it on faith that the doctors office would let us know. That much is partly on us. Meanwhile, we While the procedure for my son was great(which I would expect from any reputable doctor) the billing / insurance has been poorly handled so far. We were asked to pay the anticipated remaining cost (after estimated insurance) up front to the tune of around $3000 with the understanding that we would be reimbursed anything that medical insurance covered since they only estimated the dental insurance coverage. It has been over a month now, and they have not submitted a claim to either medical or dental, which I have confirmed with both providers. I have called and texted several times and had been told each time that they had been submitted, but neither provider shows receipt of such. The last time I called the doctor office they said they were shut down for the past month to help resolve multiple billing/insurance issues, and we were not the only one experiencing issues. They also informed me that they were not in my medical insurance network, which they did not previously let us know even though they had all of our info prior to starting. I know we also could have confirmed with BCBS, but took it on faith that the doctors office would let us know. That much is partly on us. Meanwhile, we continue to receive texts and emails indicating that we owe additional money(because it hasn't gotten to insurance yet). I have no idea why it is so difficult now. The initial consultation and x-ray were submitted and processed almost immediately. As nice as everyone was, I can't help but recommend that you look elsewhere and find a Dr. that does not require prepayment. That would prevent issues like this from becoming your problem versus theirs. All along, we continued to receive texts and emails indicating that we owe additional money(because it hasn't gotten to insurance yet). I have no idea why it ended up beingso difficult. The initial consultation and x-ray were submitted and processed almost immediately. As nice as everyone was, I can't help but recommend that you look elsewhere and find a Dr. that does not require prepayment. That would prevent issues like this from becoming your problem versus theirs.

Dr. Dave is Great. His chair side manor and care of his patients is second to none. Carissa was my…read morehygienist and she was very personable and did a great job cleaning my teeth. I wouldn't go anywhere else!

Growing up I saw a dentist who was also a family friend so I always felt very comfortable there…read more After he retired I was nervous about switching offices because I've heard so many horror stories about dentists. After doing some research of different dental offices in Plainfield I came across Streitz several years ago and they've been my family's dentists ever since. The whole staff is kind, professional, and honest. I highly recommend Streitz!