Huge thank you to Dr. Babiuk and his team. recently had a…read morevery scary wisdom tooth removal, along with three other teeth the wisodom one of which was in my sinuses! Naturally, I was nervous, but the dentist and the whole team were incredibly kind, thoughtful, and patient throughout the entire process. Even though no one wants four teeth removed at once, they made the experience as comfortable as possible. I'm still in the healing process, but I can honestly say it wasn't as bad as I expected thanks to their care and professionalism.

Procedure was done professionally and surgery went very well. However, The billing department is…read moreextremely incompetent. It took over 6 months to get the insurance claim processed after I paid the full bill out of pocket. They do not seem to be knowledgable in common insurance procedures from BCBS/delta dental. They submitted my claim to the wrong insurance location, did not submit the required documentation, and did not inform me when my claim was rejected due to their improper submittal. I had to make multiple calls to my insurance and their office to get the claim sent correctly (essentially doing their job). Office manager Crystal was not very professional or understanding over phone/email and does not respond to most inquiries. Comes off as rude or annoyed when asked to seek a solution in working with my insurance to get me reimbursed. Despite my best effort to remain polite while they displayed no sense of urgency after i paid in full, thousands of dollars.

Had all 4 of my wisdom teeth extracted here. They made the process very simple for me. They helped…read moreme feel comfortable prior to surgery and had me recover at my own pace afterwards. They were overall very welcoming - from the ladies at the front desk to the nurse and doctor who tended me during surgery. Would highly recommend this place for others needing wisdom teeth extraction! I put it off for years for my fear of not being treated right or rushed to get them out. But after having sensitivity and pain...I was finally ready!

The other review here that mentions the billing practices is spot on...I will say that I had a…read morewonderful experience here getting wisdom teeth done years ago, and went back for an extraction earlier this year. No issues with the surgery or the doctors and staff. Wonderful! However, they make you pay a large sum of money up front. In my case around $2500 for one extraction. This is to cover what ever insurance "might not cover" then they tell you they will refund whatever insurance covered. This is a weird practice to start, but I kind of understand why they do this. The bad part is that I waited until I saw insurance paid then waited a few weeks. No refund. Called...they told me they would call me back....no call back. 2 days later my card was refunded. This was to the tune of $1500...make sure you call and bug them, and don't forget you have money owed back!

streitz dental arts is an absolute blessing in our entire joliet illinois community. their…read moreincredible dedication, integrity and true professionalism in all areas of dental care is simply outstanding!!!!!! please do you and your family a huge favor and positively patronize this dental arts family/ locally owned business!!!! you certainly will not be disappointed at all!!!!!!

I hate dentists. In all my experiences I have never felt like that care about me as a person, until…read morenow. The hygienist was friendly, kind and compassionate and gentle. She explained everything she was doing and why she was doing it. She explained why my expectancies in the past have been so different. How Each practice has different procedures and protocol for the same findings. The doctor and receptionist were also kind and welcoming. (Maybe I just caught everyone on a good day).The building was clean, nice and the waiting room was large and set up to accommodate social distancing. I think I finally found my dentist.

They take time to explain and answer all your questions. Cleaning went well and brought up a few…read moreconcerns to think about. Great location

I went here last March to get a flipper made & they did a terrible job. They charged me 300$…read moreupfront and billed me another 320$. They told me they would refund the flipper and drop the charge because it didn't fit and didn't match my teeth at all. Not only did they not refund the flipper, they also sent me to collections over a bill that was supposed to be dropped. I have called them and left voicemails numerous times trying to resolved this issue and have been ignored. If you're looking for a dentist who cares this isn't a good fit.

Worst experience at a medical/dental office ever. They never submitted to my insurance and billed…read moreme full price. I had to go to another provider to get the issue actually fixed. He was disrespectful. Then, 2 years later I got another bill and it said I was going to collections even though I had paid in entirety when I came into the office. Do not go here.

I had to have a tooth pulled due to an abscess. The oral surgeon cracked the tooth when pulling it…read moreout and left part of the tooth in my gums. He either didn't bother to check or didn't care. When I called their office, I was told the piece of tooth left in my gums would "probably" work its way out. I decided to go to another oral surgeon who told me he had actually left a whole root in my gums and it had to be taken out because it would eventually get infected. He couldn't believe the first surgeon either didn't check or know he had done that. I would NEVER recommend going to this place. Obviously they are horrible at their jobs and don't care.

I initially liked and trusted my previous dentist at this office, but after they moved, I was…read morescheduled with Dr. Ke (David) Xu. Unfortunately, my experience with him was negative enough that I no longer feel comfortable being treated at this practice. He tries to come across as direct and humorous, but I found the approach unprofessional and uncomfortable. He also seemed more interested in making conversation about my workplace and stocks rather than focusing on the appointment. My main concern, however, was his treatment plan. He recommended a crown for one of my front teeth--an issue another dentist later resolved by simply shaving the tooth slightly, which took only a few minutes and required zero crowns. Dr. Xu also recommended a total of six crowns, which immediately felt like a red flag, especially when he described front-tooth crowns as "jarring" and asked that I pay the full cost of all six upfront in case insurance didn't cover it. My new dentist emphasized preserving natural tooth structure, and that approach fully resolved my problem. Based on my experience, Dr. Xu's recommendations did not align with that philosophy. While I can't speak for the entire office, this encounter left me with concerns about overtreatment. Experiences like this contribute to distrust in dental care--especially in communities already hesitant to seek treatment.

I came to Catonfield Dental with a serious tooth infection that was causing me fever and visible…read moreswelling. The dentist took an X-ray, confirmed the infection, and referred me to a root canal specialist -- which was understandable and professionally handled. However, after the specialist told me the tooth needed to be extracted, I returned to Catonfield Dental in pain, still with fever and on antibiotics. What truly upset me was the receptionist's attitude -- she showed zero empathy, was rude, and scheduled my appointment four days later, even though I explained I was in urgent condition. I'm not upset with the dental staff or the referral to the specialist -- but the lack of care and compassion from the front desk was extremely disappointing. When you're in pain and need help, you expect understanding -- not indifference. PS: The lady at the front desk gave me the appointment four days later, on July 25, 2025.

Best ever! Best price, best quality, best care anywhere!…read moreLove the hours of operation. Thanks for everything.

The actually oral surgeons and dentist have been fantastic. The problem with this place is the…read morefront desk and the billing for their services. I had a bridge done in March 2024 and my insurance Aetna had worked out all the payments but a year later I get a bill for $422 dollars. When I inquired about this, I was lied to numerous times. To the point where I had to call their corporate office because they hung up on me. This is following a week of them, calling me every hour for a bill that I had received that week saying it was 90 days past due. If there was a way around the front desk in the billing department, I would highly recommend this practice however, it might be in your best interest to look elsewhere.

They should he forced put of business worst place ever beyond horrible. I went there to have a…read moretooth pulled they give you these x rays then lie say your teeth are worst said I need dentures for 11300 d dollars I over paid gor a tooth extraction thry don't fo it there don't want to hold up chair time gave me sppr Appt 10 days out day before I called was told oral surgeon cant nakd it you have towait 5 more weeks got a refund now I ha v e to wait 13 more days am sick it's sa t dec 20 I get tooth pulled dec 23 tues my dentist their appt c was dec 10 I would sue them this was at peru il rte 251never ever go there.

Horrible place you make an appointment they call you to confirm. then you get there and they can't…read morefind your appointment

Super friendly staff that got my 2 year old in for a same day appointment I called at 5 pm and he…read morewas seen at 7pm for a chipped/cracked front tooth. Dr. Funk was very nice. He genuinely cared about not freaking my son out with X-rays or anything invasive. We were given a referral to a pediatric dentist to bond his tooth. I will be moving the rest of my family over to this office. I love the late hours of this office.

Beware of predatory billing at this office, especially if you are uninsured. As a self-pay patient,…read moreI was billed $196.00 for a palliative treatment code (D9110), but my visit was strictly a diagnostic evaluation with X-rays, a mirror, and a camera. Absolutely no physical treatment or procedures took place. When I called to request a correction, the billing manager falsely insisted D9110 was an 'assessment/evaluation fee' (which flatly contradicts ADA standards) and repeatedly shut me down. When I called back to get her name, the front desk refused to provide it and deflected me to a voicemail. I have officially filed formal complaints. Self-pay patients, check your bills very carefully.