The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

This was my first time here, and this was by far the best experience I've ever had at any doctor's…read moreoffice. From my initial phone call to set up the appointment, checking in with the receptionist, getting explanations at each stage of the appointment, and all the way to the frame/lens purchasing, it was the most informative and most confident I've ever felt walking out of a doctor's office. You can tell that Dr. Jessica Luong is very well educated and well versed in all things optometry. She was very thorough in her explanations, and she recommends what is best for the patient. The atmosphere in the office is modern and light--not like other offices where you're just dying to get out of there. Also, the staff is so friendly and welcoming, and they made my overall experience wonderful! Who knew that I could have so much fun at an eye exam? I love that this is also family-owned and operated. The two optometrists are brother and sister, and their mom helps out in the front--I am all about supporting family businesses, so this is just the cherry on top! I can't wait for my friends, coworkers, and family to ask for optometrist recommendations because I want to send everyone here so that they too can get the best eye experience. I wish all my doctor visits were like this because it makes me so much more confident when my doctor is as knowledgeable and can share their knowledge with their patients. I've never written a review this excited for a place that doesn't sell food, so I hope that whoever is reading this and is looking for a new optometrist, that you check this place out because I'm sure glad I took the chance!

Great doctor. Super nice and patient. Takes his time and you can tell he really cares. Highly…read morerecommended.

I've had the same optometrist for almost 15 years. After college, I moved to DFW and was in need of…read morea new eye doctor. I dropped in today for a visit and had the best experience. This was the first year on my own insurance, and the receptionist (I forgot her name) was so kind. I was already nervous about switching doctors and they made it super easy at Personal Eyes. Doctor Patel was very kind, friendly, inviting and super knowledgeable. Rather than him sitting me down, getting the tests done and ushering me out the door, he took all the time I needed to answer every question I had about contacts vs. glasses for my heavy astigmatism. Very pleased. Glad to call this office my new home for eye health!

They explain every test given to me and show me with the the images what's going on. The staff is…read moregreat and the Doctor is super sociable.

Dr. Mirabal is beyond excellent!! Never had an Eye Dr. as knowledgeable or thorough as he is! He…read morecan handle anything that comes up. He is willing to answer any question and has state of the art diagnostic equipment. I came to him on reccomendation for Dry Eye Disease treatment when a previous Dr was not providing the care needed. He went to school to study Dry Eye because of family members who were dealing with it. I am so thankful to God to have found him! On top of everything else, he is friendly and easy to communicate with. His staff is wonderful as well. Recently had eye bleeds upon awakening one morning. A bit scary ! They got me in the next day. Turned out, I had Strep in my eyes!! He could see it on his machine and showed it to me. Treatment prescribed and it's healing nicely.

Everyone was nice enough but I left with the same prescription I currently have that is not working…read morefor me. I felt a little rushed also. Today I received a bill for a test that I thought was part of a regular exam. I'm a little upset to say the least, as I was not informed of the extra charge. It was a field of vision test. $74. The refraction test is an extra $55 but I was made aware of that. All totaled, the bill was $785 for that day not including the tests that I paid for! The ins.adjustment was $505. So I paid $279.50 and now they want another $74.50.

Frazee told me to come back in a month because he needed to figure out why my eyesight was so bad…read more So I was back in a month and he actually asked me why I was there. I reminded him what he had said and he remarked that my eyesight wasn't so bad. Seriously??? He didn't make any notes regarding what he said? AND one of the girls on his staff gave me a crappy eyeglass prescription. I know this because I got a second option and another prescription. I can actually see now. Never going back to Frazee.

I had cataract lens replacement surgery in both eyes a year ago. Results have been outstanding …read more The majority of staff and doctors at both the Plano location and the surgery center were all very good. I did not experience the long wait times or hard core sales tactics mentioned by some others..I was given options but no pressure to buy something I didn't need. The only negative was their finance guy who was completely useless and screwed up our application. Other than that I recommend this business for your eye care needs.

Dr. Lee needs to start her own practice. I would rate her a 5+ but the office management in Plano…read moreis a joke. I thought on the first visit it might just be a fluke that I was there for four hours, but then after having many follow up visits, I found this is the way the office is run. They consistently overbook ! Even if there for a five minute visit, plan to stay there two hours or more and then to be herded like cattle from room to room. I am saddened because I truly would love to see Dr. Lee, but I will not be going back to this practice that is run so inefficiently..

This is a great team. Highly recommend for kids who may be nervous about the eye test procedure…read more They are welcoming and patient. Dr. Battanyi (I'm sure I spelt that wrong) makes the visit interesting and entertaining so my daughter was not as nervous. Thank you for a job well done.

Thanks for putting my family at risk by not allowing them to reschedule their appointment today…read moreeven though we're in the middle of a tornado warning and severe storm. They are now waiting it out on the side of a road somewhere. I hope your employee's cars aren't all hail damaged. Short term thinkers.... We'll be working with someone else.

This was my first time going to Ogletree Eye Care and the first time going to an optician since…read moreretiring. I was very happy with the experience. The entire staff was friendly, knowledgeable, and helpful.

I've been going here for years. The staff is awesome- I'm always greeted as I walk in and the wait…read moretime is minimal. The techs have a great sense of humor! The doctors are very caring and thorough, and will explain the test results in terms that anyone could understand. Parking is limited onsite, but it's usually not a problem. The office is very clean- even the saltwater fish tank! They have an outstanding collection of frames, and will help to keep glasses selection within my budget.

ABSOLUTELY. THE. WORST. If I could give him zero stars, I would…read more My daughter saw "Dr" Tran. He rushed through the exam and when she protested that he was going too fast, he responded that he would adjust it at the end. The result was a prescription that was too strong in the new glasses. She had immediate headaches and called his office. His advice was to take Tylenol. She went back in and "Dr" Tran re-examined her eyes and came up with a prescription that was even stronger. We had to go to another optometrist to get the correct prescription and ended up paying again for another exam (no insurance) AND another set of lenses to correct his shoddy work. I requested a refund and he flatly refused. AVOID HIM!

My husband and I have been seeing Dr. Tran for the past 4 years and he is awesome! Very…read moreknowledgeable, great people skills and makes us feel heard whenever we have concerns. Highly recommend!