Excellence experience. Will recommend to anyone in the areas…read more They service both with doctors and the people that assist you selecting your eyewear are great. Ask for Dr. Naquin and Emily to assist with your frames.

Very professional and clean office. Exams are thorough and all concerns are answered kindly and…read morewith great professionalism.

Customer service is fantastic and selection of frames is amazing. The facility is always cleanread more

We are new to needing any kind of vision care so suffice it to say we had no idea what we were…read moredoing when we first went out seeking new glasses with our prescription in hand. Let's say our first experience was less than desirable so I took to Facebook to find something better - insert Ousley! I called yesterday morning to ask about the process since the day before didn't go well. Even on the phone I already knew Ousley should have been our first and only stop. They essentially held our hand from start to finish to help us find the perfect glasses for my daughter from shape to design and on. Even better is my daughter was lucky enough to have lenses ready in store so she got to walk out with her new glasses and she can see clearly for the first time in a long time. Ousley will be our go to from now on!!

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.

This was my first time going to Ogletree Eye Care and the first time going to an optician since…read moreretiring. I was very happy with the experience. The entire staff was friendly, knowledgeable, and helpful.

I've been going here for years. The staff is awesome- I'm always greeted as I walk in and the wait…read moretime is minimal. The techs have a great sense of humor! The doctors are very caring and thorough, and will explain the test results in terms that anyone could understand. Parking is limited onsite, but it's usually not a problem. The office is very clean- even the saltwater fish tank! They have an outstanding collection of frames, and will help to keep glasses selection within my budget.

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

The atmosphere was wonderful. The doctor was very kind, extremely skilled, and polite. I bought…read morecontacts and glasses. The doctor was able to get me to 20/20 after 5 surgeries.

Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

Dr Hamid Hashemi and Yolanda were wonderful. The office is inviting and displays a wide array of…read moreglasses. I came to him after receiving a new eyeglasses and contacts prescription from a chain. Unfortunately, the new prescription was too strong, leading to a constant eye twitch, and my astigmatism went without treatment. I thought I was stuck with the twitch, yet Dr Hashemi assured me he could get to the bottom of the issue. Here, I was given a new pair of classy and comfortable glasses with the right prescription and lenses that are good for blue light and astigmatism. The doctor is knowledgeable, kind, and helpful. Yolanda, the manager, helped me to pick out my glasses and I am so happy with the end result. The frames are sassy and complement my facial structure, the perfect combo! I will absolutely return as a loyal customer and I recommend y'all check out EyeClinic Medical

Dr. Hamid Hashemi is not even a human being. I stopped and visited his office and asked to look at…read moresome new frames. He was very rude and told me I could not come inside to have a look at the variety of frames on display because I did not have a prescription. He didn't even bother to ask me if I have a prescription. I then responded and said I'm only looking around for new frames, why can't I come inside to have a look at the frames on display. Dr. Hashemi's response was don't worry about it. This is in reply to Lois N. After reviewing Dr. Hashemi's professional history from his Eyeclinic Medical practice in Lewisville, Tx, Dr. Hashemi may be the best eyeclinic around, but he is definitely not a kind and gentle man. Sorry to disappoint you. This is in reply to sharleen S. Dr. Hashemi may be very informative as a medical professional and have the greatest customer service at his office, but he is not as wonderful as a person. This is in reply to Makenna D. Dr. Hashemi may be very knowledgeable, but he sure has an issue with knowing kindness. This is in reply to Marcas R. Dr. Hashemi may be an excellent professional, thorough and genuinely attentive, but the bottom line is with all his tenure, and aquired training and education from Schools of Technology and Medical Universities, what he should have specialised in is Moral conciousness and Ethical behavior.

Staff was friendly and professional. Genesis was amazing with the insurance details and benefits!…read moreMade the appointment smooth and quick! Will definitely recommend this practice to everyone

Had the BEST experience at this Eye Doctor location from the time I walked in and was warmly…read moregreeted by Eli who checked me in to the time I left with a big smile on my face. Within minutes, I was escorted to the back by a young lady who asked me questions about my medical history and took some eye readings and turned out we had the exact same pair of eye glasses which progressed into a long discussion about our favorite imported frame vendor! I didn't get her name but she was very personable. Then came my eye exam with Dr. Peterson who listened to my concerns and was able to hook me up with a prescription for new reading glasses. There were some pretty cool high tech features that came into play while he was doing my eye exam. He was also pretty funny and has a great music selection playing in the waiting room (this is one of those things I take notice of anytime I'm in a business and makes an impression on me). Last, was my interaction with Ray who helped me pick out a new pair of glasses. He was very helpful in recommending frames to try on while still letting me do my own thing and he was also very patient while I struggled to make a decision. One thing I love about this practice is their vast selection of designer frames. I've been to other practices where I struggle just to find "a" pair that is decent. I have the opposite problem here (can't decide on which one I like most!). This is my 3rd pair of glasses I've purchased from this location. I would highly recommend everyone to give them a try especially if you're new in town or looking to switch providers.

Very efficient, knowledgeable and friendly, I had a very good experience for my cataract surgery…read more All staff were kind and helpful and Dr. Elieff was very informative and answered all my questions each time I was there.

I went there for the first time today and it was a horrible experience. I never experienced…read moreanything as awful as I did here. Generally you would think that the staff would take their time with you but nope, I felt rushed like I was just a number to them. I have severe anxiety and the fact that I felt like I was just being pushed through the office/system so they could get to the next patient made my anxiety even higher. I felt like they didn't even care. Again, just a number to them, get me in, get me out to get the next person in. They didn't even know why I was there. They assumed I was there to have my vision checked because I'm a diabetic. Completely wrong. The doctor came in, was completely rude, did not ask me any questions, straight to eye exam in and out in under 4 minutes. Ridiculous. I never felt more like a number at a doctor/eye doctor ever. Such a horrible experience. I would not let them dilate my eyes because they caused my anxiety levels to escalate so they made me feel even more rushed. They had to push me out the door to see the next patient. I do not recommend this patient. Find another place to go where it's an individual that owns the clinic l. Do not go here. It was awful, I cried when I left due to the way the staff and doctor made me feel

The staff is so wonderful and Arshad was so patient & kind and took so much time with my visit…read more Can't say enough good about Arshad!

Vision Source Planet Eyeware is a very nice place. My $585 glasses broke and I looked all around…read moreFlower Mound to fix them. I originally bought them in Coppell, I went to them and they said, it would take a week to fix. I then went to America's Best in Flower Mound and they refused to fix the glasses. I walked into Vision Source and Heidi fixed my my glasses in 20 minutes. All is good.