Houman Kashani, MD is quick and professional. and…read moresufficient. His team is friendly. I would not go to anyone else.!

I called multiple times to confirm my insurance and schedule an appointment. My call was answered…read moretwice, I was placed on hold, and then disconnected both times. Other calls were also disconnected. I understand being busy, but this experience was frustrating. The front desk phone service needs improvement.

This review has been sitting in my drafts since pre-Christmas. It's now February and doesn't appear…read moremy results have been uploaded into the system yet (Healthvana) which is really disappointing and reminded me I should have posted this earlier. AVOID COMING HERE FOR YOUR BOOSTER. I was thrilled to snag a day-of appointment online after searching high and low...snagged the earliest I could find, at 6:10pm, showed up 10min early...and did not leave the premises until 8:30pm. Honestly, the staff isn't bad, the facility is in decent condition, and I was surprised how chill the (demographically diverse) crowd was despite how long we had to wait. +1 star for that. But...they operate at a DMV-level of slow. Unapologetically. The line snaked out of the parking lot and moved slowly. Once checked-in, you step into another line. Then wait outside in the cold for what feels like an eternity, then get shuffled into a waiting room inside. Then another waiting room. Then wait outside medical rooms before whichever nurse became available called you in. An utter nightmare if you hate waiting around. Also I got the heebies right before my shot, paranoid about how "pro" they are here as the tech who guided me in didn't even have his mask on properly (nor covering his nose). Shout out to this one younger black gal (Lori?) who was really sweet and tried to be efficient, checking people in while they were still in the line. She was the best part of the experience. At least checking on us periodically even towards the tail end, and how she has that positive aura I have no idea. The experience made me sad and grateful. Found out this is a community healthcare center so they deal with high volume and probably low financial support. That usually correlates to low incentive for staff to be productive. Again this review is only based on the vaccine experience, just to be transparent about what to expect...

By far the worst customer service. When asked for the manager's name she gave me attitude and said…read moreStephanie. She had me waiting to speak to her but she was just on her cellphone. Didn't care that I was waiting over 20 min. I got tired of waiting to address the issue so I left. Do not come to this clinic. Waste of time!

I'm a nervous wreck when it comes to doctors visits but I was really happy with today!…read more THE WAITING AREA was very big and spacious, very white and very, very clean! It had 4 large couches and 2 large flat screens that played slides of health facts and doctor recommendations. I wasn't very bored waiting there at all. I read everything on the tv the whole time and actually learned a lot lol THE WORKERS were super friendly and informative. They were patient and seemed like they genuinely enjoyed their jobs. MY DOCTOR, Dr. Chen -- I can't say enough good things. She was so personable and nonjudgmental. You can tell she loves what she does and stays learning. I told her everything that was going on, and she had a plan for everything and specialists to refer me to. I could tell she cared. I felt like I had a better grip on my health after I left. I don't know why I was so nervous to begin with. I really like this clinic! I hope each visit is just as good as today!

I wish I could give zero stars. I genuinely cannot find words strong enough to describe how…read moreunacceptable this experience was. I scheduled an appointment for a test, submitted all required paperwork, and provided my insurance information ahead of time. My very first question when calling the clinic was about cost, and I was explicitly told that my insurance was accepted. However, upon arriving for my appointment, I was informed that my insurance was not accepted and that I would need to pay $150 out of pocket. This information should have been clearly communicated from the beginning. The issue is not the amount--it's the misleading and inconsistent communication that appears designed to get patients into the office before disclosing unexpected charges. To make matters worse, while the staff was polite on the phone, the in-office experience was the complete opposite. The staff was rude, unhelpful, and repeatedly passed responsibility onto one another rather than taking ownership or attempting to resolve the issue. This business has serious communication and professionalism problems. Staff need proper training to ensure accurate information is given and that patients are treated with basic respect. I would not recommend this place to anyone.

My doctor refer me an ultrasound a5 the Optum in Downtown L.A.. I know where is the Optum office…read moreis at. I got there on time the staff were very friendly at desk then I waited they called my name. The nurse called my name she esort me to the room where the doctor was waiting for me for ultrasound. Overall the ultrasound was good and The doctor sent the results to my doctor.

Although most of the staff is POC, primarily Latino and East Asian, they're not exempt from medical…read morebias. They could care less about getting your basic personal information right, let alone addressing your health conditions and health concerns. I say this because medical bias is the reason Black and other marginalized communities do not get the care they need when they need it. The check-in system needs to be changed. This location's patient demographic is mostly elderly people. There's no waiting room, so the line easily runs out the door. And since elderly people need more time at check-in, you could be an hour early and still be late. And if you're late, even if it's not your fault, they won't accept you so you'll have to reschedule. The employees at check-in need to find a different career. The lady typed in my DOB incorrectly. Assuming I don't know Spanish, when her co-worker told her she was typing in my information wrong, the lady said she doesn't care in Spanish. Even when I gave her the information again, she never corrected it. The nurses and doctors should also find a new career. They made it very obvious they do not like to be questioned, and never corrected. If you are a patient, remember these doctors and nurses do NOT know you. If they're not doing anything other than looking at your face, they're not doing they're job. They will take their check and go to bed not thinking about you at all. Meanwhile you will be dealing with health issues they refused to provide any help or care for. When I tried to discuss my health concerns and medical records, the doctor and nurse displayed a lack of interest and concern in what I was telling them. They instead printed out a google result with a general explanation about a health condition they have done no NO TESTS OR EXAMS to confirm I even have. These are doctors and nurses by the way. One doctor kept asking me if I was eating a certain food, which I told her over and over again no and her answer? "Are you sure?" She wanted me to say yes so she wouldn't waste paper after working so hard to print out a googled article. I will not be surprised if people's health conditions worsened because of the incompetent and apathetic staff at this location. Please do not go to Optum. Find another hospital or clinic if you care about your health.

I have been a patient of Dr. Jay Linuma for over 15 years, and he is just as kind, caring, and…read morecompassionate today as when I first met him. He truly listens, never rushes appointments, and always takes the time to understand your concerns. What sets him apart is that he doesn't prescribe medication unless it's truly necessary. His thoughtful advice, patience, and genuine concern for his patients are rare qualities these days. My family and I absolutely adore him and feel incredibly fortunate to have him as our doctor. He is an exceptional physician with a wonderful bedside manner, and I highly recommend him to anyone looking for a doctor who truly cares.

Love Dr. Iinuma so much! He is so honest, and caring I really appreciate him and his staff . I…read morecannot recommend him enough, I've been here for many years and will continue to stay and bring family over he's very trustworthy and experienced I am so lucky to have him!

I just had my first appointment today and I had such a great experience! I had to do a Nexplanon…read morereplacement - I'm amazed that I was able to schedule something within a week to get it done. My takeaways: -CONVENIENT! extremely easy to schedule an appointment that worked with my calendar. You can see all available appointment slots, which doctor is available, what day, which office. Love not having to call to make an appointment because it's hard for me to even find time to call. -EASY APP TO USE - the interface is user friendly and easy to use + understand. -appointment started on time! Was done within the hour. -Very nice staff. Customer Service messages you via the app and they seemed prompt and organized from my experience. -doctor was very friendly as well. Dr. Ann was very kind and attentive -lobby was so clean and beautifully designed. I know this seems kind of superficial, but clinics and hospitals can make people feel anxious or uneasy. A well designed space is a great way to make someone feel more comfortable. This was only my first appointment and my membership is covered through work. So can't say I have much experience with billing and so forth. However, my first visit left a great impression on me.

Oh Jeff. Trying to line your pockets in an industry you have no business in. Here's a thought. Why…read morenot help create change? Of course the building is fancy on the 23rd floor of a mall. Sure that costs a pretty penny. Parking is a nightmare. Did the 'simple online inquiry whatever the' which assures you that it'll let you know if your insurance is accepted or not. It of course says it is -otherwise I wouldn't have wasted 3 hours of my day to go- guess what? It wasn't. Do they know the out of pocket? Nope.

If I could give zero stars, I would. The "doctor" wouldn't listen to my girlfriend's symptoms at…read moreall. We don't even know her name. I don't even know if she's a doctor. She prescribed shingles medicine when clearly it was just an allergic reaction. Save your time and find a legit doctor. I'm sure Joseph Park was a great doctor. So sad he passed. Whoever's in his place must be bipolar or not a doctor at all.

If you're feeling sick and you it's too difficult to make an appointment with your PCP, there's no…read moreneed for the ER or even urgent care...just go see Dr. Park. Dr. Park can help you mild/moderate illnesses and any medical issues that aren't too complicated. It's like a quicker version of urgent care. There's no need for an appointment...you'll be in and out in a jiffy. I'm not sure if they take insurance, and I've never even bothered asking because it's only $60 for the visit.

She is great to have, a doctor and hears you and your body. I been seen Dr. Lyons since 2007 or…read morebefore don't remember, but I have not yet found another dr. That can be profesional but also like a friend. She takes as much time as you need from her. I think this is why sometimes I have waited to be seen by her because she is taking care of her other patients,just the way she will take care of you when she sees you.

Its always scary to choose a new primary care physician but when it comes to Dr. Lyons she makes…read moreyou feel so comfortable like you've known her for years. I went in for a regular checkup and the process was very fast and very easy the staff there was polite as well. I recommend that if he needed new primary care physician or just need a new place for your health care needs I would recommend setting up an appointment with Dr. Lyons.

We had a really good experience at Mederi during such a stressful situation. I brought my kid in…read morefor a possible broken leg, and the staff was incredibly attentive from the moment we walked in. The front desk was so understanding which helped ease some of the anxiety we had. The medical team was so patient and took their time to really examine him and come up with the best plan. They really guided us step by step to get everything handled. Thank god the X-ray came back negative for anything broken. We didn't feel rushed at all and truly appreciate how easy it was coming in and getting the help we needed. Made a scary situation totally manageable! I would definitely recommend this place! Thank you!

Extremely disappointing follow-up - I would not recommend…read more I went to Meduri Care after a minor accident and honestly would have given them 5 stars when I walked out the door. Everyone I interacted with during the visit was nice, professional, and answered my questions. Unfortunately, that positive impression completely disappeared once I needed follow-up care. What happened afterward was incredibly frustrating: 1. I had to chase them down just to get my own X-rays: I was told I would receive my X-rays by the next day. That didn't happen. I called daily for three days trying to get them, and only after I submitted a written request did I finally receive them the following day. Patients shouldn't have to repeatedly call and escalate a basic request just to obtain their own medical records. 2. I was double billed: I had already paid up front, yet later received a payment request through the patient portal for twice the amount. While this was eventually resolved, it created completely unnecessary stress and anxiety. When you're already dealing with pain and uncertainty after an accident, the last thing you need is to suddenly wonder why you're being charged twice. 3. The biggest and most serious issue: the doctor hasn't followed up. I contacted the doctor over a week ago with questions about my X-rays and have received no response. I'm not asking for anything unreasonable. I want basic information about what I'm seeing on my X-rays, whether there is anything I should be concerned about, and what I'm supposed to do next. I'm still having some pain, and I recently moved to the area, so I don't even have an established doctor here to turn to. This is the reason I went to Meduri Care in the first place. I needed medical care and answers after an accident. Instead, I've been left trying to get answers on my own and repeatedly chasing the office for basic follow-up. At some point, being friendly during the initial appointment isn't enough. Medical care doesn't end when the patient walks out the door. The follow-up is arguably the most important part when someone is still experiencing symptoms and has questions about their X-rays. What started as a visit I was prepared to rate 5 stars has turned into an experience I would strongly hesitate to repeat. The delays, billing mistake, and especially the complete lack of response to my medical questions have destroyed my confidence in this office. I would not recommend this place.