I've been coming here for years. Dr. McWilliams is great as well as the others in his ofc…read more Almost always seen at scheduled appt time. They see my son and daughter as well.

Beware.... I had…read moreused Dr. MCWilliams for over a year ... loved him and his nurses. The problem lies in a non/error-disclosure of insurance benefits. Dr. Williams recommended an in depth blood test be done which I was told was covered by my insurance company. We were in agreement and I had the test done. Fast forward 7 months later ... I received (for the first time... today) a 120 day past due invoice with a patient due amount of almost $3k! This test cost $10,985.94 ... of which insurance paid $8,068.82 which leaves an outstanding patient balance of $2,917.12. If I was made aware of what the patient responsibility on this test would be... I would have passed! I've worked health benefits with patients before, this should have been discussed before any blood test were ordered due to the patient responsibility being so high. I promptly called the Stone Creek Family Medicine (SCFM) today and was told I had to call their billing service.... which I had already done, first. (This prompted the call to SCFM as could only leave a call back number for the billing service.) When I asked SCFM why this expected patient portion of nearly $3k was not disclosed to me prior to the test being ordered, her answer was ... they ran it through an automated system to check on coverage. At this point, I asked to speak to the office manager. She said the manager was not available, so asked when she would be available. She said she didn't know as the office manager worked "sporadic" hours...really! She would only take a call back number, highly frustrating. So, I guess I'll have to wait until she shows up to work her "sporadic" hours and hope my contact information is passed on. Such a shame as Dr. McWilliams was great... Debra

The finest family doctor I've known in my 80 years of life. Dr Simpson is an extremely…read moreknowledgeable and thorough Dr with an engaging personality that helps you feel at ease during during your exam. I have complete confidence in Dr Simpson and feel fortunate to know him.

The customer service at this location is absolutely horrid! When you call the office the women who…read moreanswer the phone are extremely discourteous and unwilling to provide assistance without an attitude. Do NOT go to this doctors office if you want to be respected. It's clean but you're just a thorn in the side of the office personnel. Definitely NOT worth going.

Excellent physicians and a highly professional staff. I highly recommend this clinic and appreciate…read moreits affiliation with the Methodist healthcare system. I have personally never experienced any rude interactions and was surprised to see that mentioned in other reviews.

I got sick about a month ago and called the Dr.'s office about getting in. They said they could…read moreget me in about a week later. After telling them I might be dead by then, they said that they would have one of the Dr.'s staff call me. I never heard a word. I went to a quack shack and they determined that I had the flu and treated me for it. I then went back in for a routine prescription refill visit with bloodwork. After waiting 35 min over my appointment time, I asked if I had been forgotten and the nurse said no. The personal interaction has been completely taken away from the support staff as everything is electronic driven via a kiosk tablet...and you have to wait on that since it takes everyone forever to fill out all of the information requested...even after they already have all of the information. The Dr. is fine, but the service is horrid.

Horrible experience with this clinic. Waited for 3 hours and that's with an appointment. Came to…read morethem because I was in excruciating pain, vomiting blood, as well as other complications. Dr. Warren was no help to me. Literally told me she was too busy for my problems. I get PTSD anxiety real bad and she just kept telling me to go to a happy place. I had 2 other patients of her's who recommended this place to me who experience some of the same medical conditions that I do and she works with them and helps them which in turn betters their conditions but she refused to help me. I will never go back to this clinic for any reason and suggest you find somewhere else that cares more for your well being.

Deserves 0 stars. This place should be ashamed on how the treat a senior. I went to this guy a…read morecouple years ago. I decided to go somewhere else that was more convenient. Because I was changing Medicare providers I chose to return. They said I had to came in before 12/15/23 to avoid being a new patient so I did. I arrive as scheduled and go through the usual vitals and info. Then the nurse comes in with an attitude and says I left several years ago and when you do that you can't just come back unless the dr approves. She leaves and comes back stating they don't take Debuted Health any more. (lied) I then stated I'm changing to Aetna at the new year and she said as a new patient they couldn't see me until next May. Oh ok I'll just not have any meds or care until then. For the record I have Macular degeneration, Have been treated for postdate cancer twice and am a diabetic. Yeeha thanks for treating a senior citizen like this. Luckily for me, it's only the 4 th so I have a couple days to change insurance so I can keep the doctor I was using. I've wasted my time and both my current insurance and my new insurance that would have taken effect Jan 1 2024. I hope both the nurse with the attitude and the dr who is choosey live a long happy life. This DAMN outfit should be ashamed, investigated and maybe litigated. I see a few others who rate this place and the rude as people accordingly on here.

I would give 0 stars if I could. Staff is horribly rude and inconsiderate. I made an appointment…read moreover the phone for my 2 year old and they confirmed my insurance. When I showed up they said oh sorry we don't take that insurance we can't see your daughter. I told them I will pay cash up front because I was desperate since she has been running a fever many days and they said we can't help you it's against our policy. Horrible business to turn down a very sick little patient after telling me they accept my insurance and then continue to deny me when I offer to pay whatever it's takes upfront. Stay away from companies that don't actually care about the overall health of other people! Shame on them!

We saw both Tracey G. the PA and also Stephen Stowers and both were great. I was having some…read moreinsurance problems but they accepted us as cash paying patients. My kids seemed to be ok with letting them check them out & I'm also thankful for Cherie (sorry I may have spelled that wrong), Dr. Stowers assistant, who helped me find my lost printed script. She called me right back and faxed it to walgreens for me. So nice! It is a busy clinic, but both times, I feel like the staff saw us as individuals and that means a lot. Also, Tracey's nurse, Aubrey was cute as a button and so helpful when I couldn't find my daughters shot records. Thanks you guys!