Why 5 stars? Because this will be my go-to urgent care, moving forward. --- --- --- My son had a persistent cough that just wasn't going away, so I opted to take him here recently. The entire experience was great. We were able to make an appointment very quickly, we didn't have to wait too long at any point during our time here, and the people were super friendly. The woman behind the counter gave my son stuff to color while we waited, and they had a small kids table, which was really helpful for him to feel like he had a good experience (and to keep me sane). The doctor was also great - praising my son for being such an awesome patient, which probably gives him a very positive memory of going to the doctor. And most importantly, that cough disappeared almost immediately after he got on the meds! The whole experience was better than another urgent care that I've visited multiple times because it's closer to my house, but it's worth driving a little further for this one. read more

Top notch care, the crew takes great care of me and my family! Also, it's always a clean facility and great customer service!

Wonderful staff, prompt attention, attentive! Was here as I was out of town visiting relatives. Seen quickly and cared for! In and out in under 30 minutes!! Recommend to any & all needing an urgent care visit. I'm a nurse practitioner and being a patient on the other end.. I was impressed! Front end staff courteous, back staff Sean and nurse practitioner on duty were wonderful. Thank you sincerely for your attentive care! read more

Amazing atmosphere, very sweet and helpful crew.The doctor was outstanding .Very caring and helpful.Thank you for all you do.Highly recommended place to go when you aren't feeling your best.In and out pretty fast. read more

Excellent visit this morning! Megan took my payment before the visit to help get me expedited. Sean was so pleasant getting me set up for care from John Davis, who got me diagnosed and taken care of immediately. I enjoyed talking with all of them and we shared a few laughs. They made me forget I was sick. I will definitely return because of the wonderfully caring staff. I especially would like to thank Mr Davis for praying over me and my family before my husband's heart procedure this week. Next level care. read more

In the middle of changing insurances with our company. At the moment don't have insurance and need to get my sinus infection addressed. Willing to pay out of pocket for their services. Had a 8:30am appointment, showed up and turned away for not having insurance, they don't accept out of pocket patients tell after 3pm. Two reasons I have a problem with this, 1) they didn't communicate this anywhere during the appointment making process and 2) how is possible for them to move me to the back of the line, when I'm willing and able to pay just like everyone else? Ended up going to another clinic and was welcomed and taken care of. read more

Wonderful staff, quick and easy visit. John Davis was especially helpful, treated me with such kindness and care.

I'm from out of town and became ill. After checking reviews I made an appointment online at the clinic on Hwy 105 in Montgomery. The website is user friendly & I was seen within an hour. All the staff & doctors are so nice & professional. They took time & listened to all my health problems. I would definitely use this clinic again & refer anyone needing medical attention. Definitely a 5 star clinic! read more

melinda was very kind and helpful! Sean was very kind also and very good at giving shots! I didn't even feel it! he is a pro !!!

I went to this urgent care with horrible pains. the entire staff was great but specially Sean. He listened to my concerns and made me feel comfortable. will definitely be returning read more

Excellent facility Receptionist Raina was very efficient in checking me in and out Very courteous and friendly. Lucero called me back very little wait time. She took all vital and was friendly and efficient. Tina Escoyne FNP came in very quickly, examined me and gave me a diagnosis. Prescriptions were issued and sent to my pharmacy. Tina is very professional and accurate. Thank you to the entire staff for always meeting my medical needs. read more

I really am grateful that the clinic was open during the ice storm/water shutdown because I had been suffering from an ear infection for two weeks. My usual go-to clinic for the uninsured was closed. The office was clean, the staff were very friendly and professional and I got to see the doctor immediately. That being said, charging $350 minimum for a 10 minute visit is grotesque price gouging and I had no choice but to pay it to get treatment. They were terrific but I can not patronize them unless I am desperate. read more

Billed me 350$ to come give me a Covid test at my car? The Covid test was covered by insurance it has nothing to do with the 350$ cost but I have to pay 350$ for someone to walk to my car and talk to me for 30 seconds? I'm going be posting on my experience on yelp and Healthgrades and any other site I can. TOTAL RIPOFF, OVER CHARGES, PROFITING DURING PANDEMIC. read more

My 81yo mother was dropped off by her neighbor at this facility after slipping on the ice. She was concerned that she had sprained or broken her arm. (I was 75 miles away, or I would have been with her.) After the neighbor drove away, my mother realized she had left both her wallet and her cell phone at home--maybe she was a bit addled, after a scary fall and being in pain. The people there could not treat her without her identification and medicare info--why they could not look that up, I don't know, but I know HIPAA or another law probably would restrict them from treating her. That part is not the problem. The problem was that, rather than call the police, a taxi, or an Uber--or even 911--these alleged "caregivers" allowed an addled 81yo woman who likely had a broken bone and was in considerable pain to WALK OUT THE DOOR TO WALK HOME BY HERSELF DOWN HWY 105, a very busy highway more than a mile from her house! I am appalled at their lack of care and concern. At the very least, they could have called ME--we all have phone numbers in our phones rather than our heads, but my mother knows MY number. Upon her return there the next day--not with MY recommendation--there was no apology or any other concern shown her. I am disgusted. read more

Beware of NextCare If you are seeking a RAPID COVID test read this: I have actually used the Montgomery NextCare on and off for several years. Circumstances required me to travel out of state for several days via air travel. I live with an extremely high risk person for Covid and we have lived virtually shutdown since March. I called NextCare, spoke with Raina and explained I wanted a rapid Covid test, I was symptom-free and wanted the test for the sole purpose of protecting my high risk loved one. I came in for the appointment and completed a short triage and the rapid test with Jake. THE TEST RESULTS WERE TO BE SHARED WITH ME IN A PHONE CALL IN APPROXIMATELY 10 MINUTES. As I checked out with Raina, she commented that there was no charge and "I had excellent health insurance". In about 10 minutes I received a phone call telling me I had to return for a full examination to receive my test results. I returned and they explained that a full examination was now their policy for sharing my rapid Covid test results. This was never explained when I called for the appointment, checked in for the appointment, until after they verified my insurance and after I had left their office. I returned to their office and refused the unnecessary medical examination. Mr. Ray, PA refused to provide my test results and I left. I requested their office manager call me, and Dawn, (who identified herself as the office manager) did call and also refused to provide my results stating a full exam was now their policy. I contacted a doctor in the family and they insisted that NextCare's actions were illegal and insurance fraud. I called my health care provider and filed a complaint. They called NextCare and Dawn agreed to provide my test results ONLY if I would come back to their office and pick them up in person. (A little spite there in my opinion). If you need a rapid Covid test, I would recommend you get tested somewhere else. read more

The medical staff here is nice and I feel like I have received good treatment when I've been in on separate occasions, once for a sinus infection and once for bronchitis, but they have overcharged me at both visits. The first time I had already met my OOP max for that plan year and the NextCare receptionist told me I owed $15 at the time of the visit. I thought that was strange given that I'd already met my OOP max but I didn't question it and paid the $15. When I went again on the 25th, I hadn't met my deductible for this plan year yet so I knew I would owe a significant amount at the time of the visit. The receptionist told me the charge was $150, and I paid it because I didn't know any differently. Imagine my surprise today when I looked up my claim history for something unrelated and saw that my responsibility for this visit was only $120! I called the central billing office today and they're refunding the $45 credit balance to my flex spending card without me having to go back to the clinic, but really, I shouldn't have had to go through all that. I know they called to verify my insurance coverage at the time of the visit because they took my insurance card both times and I heard them talking to the insurance company about my coverage when I was sitting in the waiting room. Why would they then charge more than the insurance company told them to? Shady, shady. I won't be back, not due to quality of care received, but because I think their billing practices are suspect. read more

Did a quick search of pediatric urgent care facilities near the lake, and NextCare came up as one. Checked their mobile site and it said the same thing... "pediatric" care at Montgomery/Lake location. Got in and receptionist said they don't work on newborns. Then you are not a pediatric facility. False advertising. Don't go if you have young kids. In response to the response from the location: Speaking with both our pediatrician and other medical professional- Pediatrics = 1 minute to 21 years old... So, again, if you only support care of a certain age, it needs to be specified on your side and spare parents of what you classify as "neonatal" or "newborn" on going to your clinic and wasting time to deal with your rude front desk staff. read more

Very very disappointed with the service at this location. I had an appointment at 11:15 and waited for two hours only to give up and go to CareNow in Montgomery (who took me back right away). There is only one physician at NextCare Urgent Care and they need more in order to service the amount of people in need. Do better. read more

I love this place! Tina and Jake are so awesome that my kids prefer this place over their own pediatricians! Not one single complaint here!

This place has really turned around. Great staff and service! Warren is an excellent PA. Highly recommend this if you have a minor problem. read more

I was very disappointed, I was told that they didn't have the equipment to look at my eye, because on check in, I informed the personal that I feel like some grit was in my eye, (this location has seen me, plus look at my eye before & prescribe the prescription for my eye allergy) The only question I have is before you send me to another business without looking at my eye, What harm would it have been to just say come on back at lets check to make sure, and yes I have insurance. Thank you for doing your job to the fullest. read more

Tina at Nextcare Montgomery was super!! She explained quite clearly the type stitching she could do for my injured eyebrow that had bled and bled earlier due to a fall. She deadened the area well. I only felt the initial sting from the needle. She stuck twice more, but they did not hurt. According to an NP who removed the 2 stitches, she stitched really well. The area is only barely visible. Thank you, Tina for a job done very well! read more

The staff was kind and helpful. They treated me with respect and listen to what I told them was going on with me. Will go there again if I need too. Keep up the good work. read more

The nicest most helpful lady works there, Brittany helped with our every question! It's never fun when a dr visit is needed but she made it much more bearable ! It was nice seeing her smiling face , The medical care we received as well was awesome ! Love this place as an alternative to our PCP! read more

Great quick service. Sean was very professional. Tina, the FNP took the time to ask the right questions, was professional, and thorough. Thanks for a great visit. read more

I brought my grandson in and indicated he could not breath well. First Lady I spoke look concerned but when she ask the other nurse or whoever she was what was going on she yells "well take him to the emergency". Very unprofessional and a unpleasant feeling in there. To bad I believe if your a nurse you should smile more and look concerned at least. I will be writing a letter to the CEO as soon as possible. Do not go there!!! read more

When your sweet little grandson is sick, a granny needs reassurance from a healthcare professional, and that is EXACTLY what I got at the NextCare clinic on Lake Conroe. Thank you Raina, Sean, and Tina for the excellent treatment of my sweetie! He is much better today. Thank you! read more

We went there and will never return. Very unprofessional and absolutely no beside manner. From the person at the desk to the person who is suppose to give you medical attention.The one we went to was the one on the Lake in Montgomery,TX. We went in January of this year, 2017. Some people are meant to care for the sick, and some are not... read more

Jake, Sean and Patnce were rock stars when we were on vacation and our daughter came down with Strep. We were in and out within 45 minutes with a prescription in hand. I highly recommend NextCare for your next urgent care situation. read more

I went in with a mild fever of 101.6, cramping, and digestive issues. They took my blood pressure and temperature, but as soon as I told them my symptoms, they suggested I go to the ER. It wasn't that serious, I would know if I needed to go to the hospital. They didn't take any other information from me, no medications I'm currently on, medical history, nothing. I only went because I needed to know when it would be safe to go back to work and told them I suspected the stomach flu. They still suggested the ER. I called around the next day and finally was able to be seen my another doctor who confirmed that it was just the stomach flu. I understand if they were covering their bases legally, but some real help would have been nice. Also, the receptionists were kind of rude. I do not suggest this place. The location is nice though. read more

Great place. The staff is awesome. They were very friendly and informative. I didn't have to wait more than maybe 10 min before I was in a room. I had X-rays and visit with the doc and after everything was said and done I might have been there 45 min. If I need any medical attention again I hope I can go there. read more

Staff was friendly and efficient when I brought my daughter here with a broken finger. Took the X-ray, fixed her up with a splint, and got us referred to hand doctor the next day. Great place! read more

Dr. Zoebel is wonderful. She is the weekend physician.

I've been there once with my daughter and another time with my husband. Both times I did the advance call in and upon arrival we signed in and didn't wait no more than 10 minutes to get seen. The staff is very helpful and informed us about their discount plan. We will back again. read more

New to area and didn't know where to go. I made a good choice by going here. Raina at front desk was kind and efficient. Sean gave me a shot that didn't even pinch. Tina, the NP, listened carefully to me describe my symptoms. I would definitely recommend going here. I was in and out in a very short time! read more

I went here and the staff made my trip very enjoyable. Brittany and Sean were very friendly and funny!

This clinic was awesome! I only waited about 20 minutes to be seen and once I was back there they were able to help me and give me a shot. The tech that gave me my shot was awesome! It did not hurt at all and I did it even know that he was giving it to me, he was so good. read more

I was taken care of by Rebekah, Sean, and Dr. Warren Stevens due to an allergy attack and they were wonderful and didn't take too much time waiting to see someone either. read more

If you are at lake Conroe and have kids chances are you might need urgent care for cuts and minor injuries. We were there this morning and the nurses and doctors were amazing. Very helpful and caring. I feel so much better knowing that they're so close and treat us so nice. Thank you!!!! read more

My husband was extremely ill. We wondered if it might be listeria, for several reasons. We told them over the phone we would like to have him tested for listeria. We told them when we arrived. We have no insurance, so they took our money, took us in back, and then advised us they do not do any blood testing there at all. They were also concerned it might be viral meningitis. They advised us to go to a real emergency room. If they had been honest, and simply told us they do not do bloodwork, we would have gone somewhere else, but, i guess they wouldn't have made any money. read more